Important Questions to Ask Your Small Business Phone System Provider

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Small business phone system.

Small business phone system.


Plenty of small business owners are looking for ways to save money. If you get creative, you can find a variety of ways to keep costs low while you’re still in your growing phase.


Phone systems are a great way for small business owners to save money. The small business phone system you use could be expensive, and finding a new way to communicate with customers and conduct business could be the best way to cut down on costs.


Many business owners are choosing to use a virtual phone system to conduct business. VoIP has taken the business world by storm, but finding the right service for your business can be tricky when you have so many options to choose from.


Sometimes the most effective way to find a solution to your problem is to ask the right questions. That’s why we’re going to help you identify the right questions to ask phone providers to ensure that you get the best service for your business.


5 Questions to Ask Your Small Business Phone System Provider


VoIP phone systems can help you cut down communication costs, give you reliable phone service, and even make it easier for employees to work remotely.


Since VoIP has become such a popular communication method for both businesses and individuals, a lot of providers of the service have seemingly sprung up overnight.


There may be a lot of providers to choose from, but that doesn’t mean that every service is equally as good or might be the right fit for your business.


If you want to ensure that you find the right phone system for your growing business, make sure that you ask these important questions.


1. Can I Keep My Current Phone Number?


It isn’t uncommon for people to get a new phone number, but getting a new number for your small business can have its own unique challenges.


If you’re a small business owner you may already have a small but devoted group of customers that have come to rely on your business. Changing a phone number could make it difficult for people to contact you.


When you’re looking for a virtual phone system provider, be sure to ask them if it’s possible for you to keep your old number. You may choose to go with a business that allows you to keep your old number if it means that you can avoid confusing customers.


Of course, if you are just starting out or if you want to cement your brand identity, vanity and toll-free phone numbers are a great way to go.


2. Was the Solution Designed for Customers Like Me?


One-person shops and businesses made up of small teams have very different needs and concerns than large enterprises. Ideally, you’ll find a provider that built a system with a small business like yours in mind but packed it with the features that large enterprises enjoy.


You’ll get the best of both worlds, a simple, reliable, and affordable solution that lets you serve customers and run your business just as efficiently as the big corporations.


3. What Devices Can I Use to Make Calls?


Today’s workforce is agile and mobile. One of the biggest benefits of a virtual phone system is that you can take and make business calls on your personal mobile phone without using your personal phone number. Separating business calls from personal ones is smart. You’ll always know if a call is work-related or not and you can route your business calls in a surprising number of ways.


But sometimes having a physical desk phone is nice as well, especially if you make a large number of calls. Be sure to ask any provider that you consider whether the system supports physical phones (many do not). Even if you don’t need one now, it’s great to have the option as your business grows.


4. What Support Options Are Available for Your Customers?


You never know when you’re going to need to contact someone for help with your VoIP system.


It’s possible you may need to rapidly expand your current number of phone lines because of a recent boom in business. You may find there’s an issue that’s affecting the way you do business.


Regardless of what you need help with, it’s important to make sure that you’re going to go with a provider that has stellar customer service.


Ask if you’ll have access to someone who can help you add lines or new features. See how large their customer service team is and what hours they’re operational. There’s no reason to accept anything by 24×7 support.


5. Do Any Extra Features Come Bundled With My Service?


Most VoIP providers can do much more than just give you a way to make and receive calls. In fact, there are plenty of business owners that switch to VoIP services because of the extra services they offer.


Features like call routing features, hold music, and automated attendants have become standard for most VoIP providers. These standards are great. You may also consider premium services like call recording, a live receptionist, and videoconferencing.


Switch to VoIP Today


Finding the right small business phone system can be easy when you know how to ask the right questions. Once you focus on important things like features, service, and hardware, you can find something that can truly suit your needs.


Are you ready to switch to a new phone system today? Do you want to find a provider that can give you the reliable service you need?


We’re here to help. Be sure to book a demo so you can see all of the ways we can help your business.

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