Navigating the AI Revolution: An Interview with Customer Service Expert Crystal

AI, Machine learning, Hands of robot and human touching on big data network connection background, Science and artificial intelligence technology, innovation and futuristic.

In today’s rapidly evolving technological landscape, artificial intelligence (AI) is transforming industries across the board, and customer service is no exception. To delve deeper into the real-world impact of AI on customer service roles, we sat down with Crystal, an experienced customer service representative. In this insightful interview, Crystal shares her firsthand experiences and thoughts on how AI has integrated into her daily tasks, improved efficiency, and reshaped her responsibilities. She also addresses concerns about job security, the evolving skill sets required, and the future outlook for human agents in a world increasingly influenced by AI. Join us as we

Read More »
Concept of Artifical Intelligence

In today’s entrepreneurial space, it is known that effective communication is the first step to success. A well-connected and responsive business can cultivate stronger customer relationships, streamline internal operations, and drive growth. With the addition of Artificial Intelligence (AI), businesses now have an unparalleled opportunity to supercharge their communication systems. By integrating AI with your phone system, you can unlock a plethora of benefits that enhance efficiency, customer satisfaction, and overall business performance. Related to AI Integration :What Is a Virtual Receptionist, and Why Do You Need One?   Enhanced Customer Experiences   Imagine a scenario where your customers receive

Read More »

In today’s interconnected world, where communication plays a vital role, Voice over Internet Protocol (VoIP) has emerged as a revolutionary technology that has transformed the way we make phone calls. Instead of relying on traditional telephone lines, VoIP enables voice communication over the internet. But who were the visionaries behind this game-changing invention? In this blog post, we will explore the evolution of VoIP and the individuals who played significant roles in its creation.   The Emergence of VoIP   VoIP, in its earliest form, can be traced back to the early 1970s. The initial concept of transmitting voice signals

Read More »

When customers contact your business, are you providing the service they expect? According to TCN, nearly 70% of consumers prefer to speak with a live representative when they call your organization. Most prefer to talk to a live person on the phone over email or live chat. You could lose opportunities if you miss callers during business hours and send all calls to voicemail or an automated service after hours. A virtual receptionist service allows businesses to give every caller the live representative they expect at an affordable price. It is the modern solution for answering phone calls, allowing you

Read More »

While the digital-first era has seemingly moved everything online, established businesses still need a contact phone number. Whether it’s for availability to customers, internal (or inter-office) communications, or interfacing with vendors, there’s no ditching phone-based communication. And yet, that doesn’t mean that traditional phone systems are the only option. The fact is businesses don’t need their landlines anymore. Not only are they expensive, hard to upgrade, and limited in function, but they also lock employees to specific equipment and reduce workplace flexibility. Businesses everywhere seek communications upgrades that will disencumber their staff and improve functionality, whether by choice or necessity.

Read More »

Remote work is the new paradigm. Despite forecasts that workers would be back in offices post-pandemic, the ability to work remotely remains a significant consideration for those seeking employment. Once employees proved that they could not only conduct business as usual remotely but often be more productive in doing so, there was little appetite to go back into the office. That trend shows no sign of slowing down and may even increase as we step into 2023.  A remote workforce requires reliable communication between both the employees and customers of a business. For small businesses, a virtual phone system can

Read More »

In the age of the internet, phone calls remain an integral part of business operations. While email and messaging are thriving, 60% of consumers still prefer over-the-phone communication. No matter how small a business is, customers expect it to provide a professional phone call environment. Startups and home-based businesses can have a hard time setting up a traditional phone system with its wires, connections, and hardware. Meanwhile, the costs of installation and maintenance aren’t low. That’s where VoIP comes in.  Let’s take a closer look at  what a virtual number is and key ways a virtual office with VoIP can

Read More »

Customer service is everything: it can make or break a business. Today’s businesses must be accessible to customers at any time. That can present a challenge to small and emerging companies with no budget for an enterprise phone system. Many resort to using their personal phone, which doesn’t project the professionality or credibility of a company number.  Fortunately for hard-working entrepreneurs and small businesses, there is a way to get the productivity and efficiency of a modern enterprise phone system without the price tag. Voice over IP (VOIP) allows your customers, vendors, and employees to reach you anywhere, anytime by

Read More »

Not all that long ago, more than 90% of US homes had landline phones. That number has dropped considerably in just a few short years. Today, less than 40% of American households are still paying for legacy phone services.  With the number of people embracing numerous forms of digital communication, it appears that traditional landline phones are losing their relevance. Although virtual services have yet to fully replace the increasingly outdated technology, some people consider landlines an unnecessary expense. Many small business owners seem to agree. They’re also cutting ties with their local telephone service providers in favor of virtual

Read More »
7 Features A Virtual Phone System Must Offer To Your Business

Phone calls remain an essential line of communication between customers and businesses, especially small businesses. According to research by Bright Local, 60% of small business customers would rather call the business than email (16%) or stop by in person (15%).  Having reliable phone systems with reputable services and legitimate business phones is just as important in the other direction, with customers answering those calls 69% of the time. That said, your business can’t use this continued preference for phone calls without a phone system that both you and your customers can trust to be reliable, secure, and convenient.  In 2022,

Read More »
3 Things to Consider When Picking a Virtual Phone Answering Service

The continued success of any product or service company requires meeting (and exceeding) the expectations of current and prospective clients. As you reflect on how hard you’ve worked to establish your brand, take a moment also to consider the number of hours you spend each week answering phones, responding to contact forms, or redirecting calls. If your incoming calls are keeping you or your team from doing what they do best, you’ve likely considered investing in a telephone answering service. Although you’re on the right track, you’ll soon discover that most traditional providers charge premium prices for services that don’t

Read More »
Live Receptionist vs. Auto Attendant

Is your small business spending too much time answering phone calls? Answering the phone can be costly and distract you and your employees from building your business. Small to medium-sized businesses, entrepreneurs, and startups are turning to efficient and inexpensive alternatives to answering their phones and serving callers. In the past, companies often hired a receptionist to work from the office and answer phone calls. Virtual answering services or virtual receptionists have increased in popularity as more businesses have shifted to virtual and hybrid office environments. A live receptionist provides exceptional customer service at a cost-efficient price. Determining if an

Read More »
Benefits of VoIP

Effective and efficient communication is key to success in any business, from internal contact between staff and leaders to external contact with current and potential customers. How well your company communicates determines how well your business operations run.  In fact, Expert Market says that statistics indicate that technology became a key component of staying connected in 2020 and continues to be from this point on. Their report noted these crucial statistics for support: Lack of good communication and collaboration was cited as the reason for most workplace failures by 86% of workers and executives.  You can boost organizational productivity by

Read More »
IP Phone System

Businesses must have a business phone number to help establish themselves in their industries. Unlike traditional phone numbers, business phone numbers make companies appear more reputable and professional to customers. If a customer sees a designated familiar phone number tied to your offices, this will look a lot more trustworthy. You can also keep your personal numbers private with a business phone number. You’ll benefit from implementing a business IP phone service to get the most from this number. Although there are many advantages of having a business phone number, traditional business phone services are often expensive and offer limited

Read More »
Vintage telephone on old table sepia photo

Many businesses are moving from traditional phone lines to cloud-based VoIP phone systems. For many business owners and their employees, that has meant an increase in overall convenience. Instead of using on-premises and personal phones, employees can use cloud-based phones to answer their communication needs.  What does moving from a phone line to a VoIP system mean for your business?   1. You are no longer tied to a physical location for those calls, which means it’s easier to conduct business from anywhere. As of late 2021, around 25% of employees were still working remotely, and about 45% of workers

Read More »
Professional man on a video meeting.

In the wake of the Covid-19 pandemic, businesses have discovered a new way to run more effectively. More and more workers are working remotely, and companies don’t want to send employees around the country for meetings or conferences.  Related: What Business Communication Services Are Essential for Your Business?  Almost every company has grown to love video conferencing and meetings for one-on-one and groups. Video meetings provide many benefits to all the participants, and they are as effective as in-person meetings as long as you maintain best practices.  This guide helps you understand the best practices for effective video meetings and

Read More »
Cloud graphic that represents the internet.

When you can’t meet in person, a phone call is the next best option. With texts and emails, you miss a lot of the communication conducted through tone of voice. And while these communication methods are highly popular, many businesses still find voice communications relevant and important.  If you’ve put off getting a phone system for your business because of the expense and installation hassles, you’re in luck. A new breed of phone service is available for businesses like yours and it’s affordable and easy. Really! What Is a Cloud-Based Phone System? Here is what you need to know: a

Read More »
Woman texting on a mobile PBX.

The recent advancements in technology have revolutionized the telecommunications industry. They have redefined the way businesses interact with customers and how employees connect and collaborate with each other.  That said, while technology has made omnichannel communication possible, it should be noted that most people have subscribed to a mobile-first habit. Because of this, phone calls remain one of the most preferred communication channels between a business and its customers or an employee and their coworkers.  Today, most businesses use cloud-based business phone systems, given their flexibility and reliability. In fact, according to a Future Market Insights study, the global demand

Read More »
AI, Machine learning, Hands of robot and human touching on big data network connection background, Science and artificial intelligence technology, innovation and futuristic.

In today’s rapidly evolving technological landscape, artificial intelligence (AI) is transforming industries across the board, and customer service is no exception. To delve deeper into the real-world impact of AI on customer service roles, we sat down with Crystal, an experienced customer service representative. In this insightful interview, Crystal shares her firsthand experiences and thoughts on how AI has integrated into her daily tasks, improved efficiency, and reshaped her responsibilities. She also addresses concerns about job security, the evolving skill sets required, and the future outlook for human agents in a world increasingly influenced by AI. Join us as we

Read More »
Concept of Artifical Intelligence

In today’s entrepreneurial space, it is known that effective communication is the first step to success. A well-connected and responsive business can cultivate stronger customer relationships, streamline internal operations, and drive growth. With the addition of Artificial Intelligence (AI), businesses now have an unparalleled opportunity to supercharge their communication systems. By integrating AI with your phone system, you can unlock a plethora of benefits that enhance efficiency, customer satisfaction, and overall business performance. Related to AI Integration :What Is a Virtual Receptionist, and Why Do You Need One?   Enhanced Customer Experiences   Imagine a scenario where your customers receive

Read More »

In today’s interconnected world, where communication plays a vital role, Voice over Internet Protocol (VoIP) has emerged as a revolutionary technology that has transformed the way we make phone calls. Instead of relying on traditional telephone lines, VoIP enables voice communication over the internet. But who were the visionaries behind this game-changing invention? In this blog post, we will explore the evolution of VoIP and the individuals who played significant roles in its creation.   The Emergence of VoIP   VoIP, in its earliest form, can be traced back to the early 1970s. The initial concept of transmitting voice signals

Read More »

When customers contact your business, are you providing the service they expect? According to TCN, nearly 70% of consumers prefer to speak with a live representative when they call your organization. Most prefer to talk to a live person on the phone over email or live chat. You could lose opportunities if you miss callers during business hours and send all calls to voicemail or an automated service after hours. A virtual receptionist service allows businesses to give every caller the live representative they expect at an affordable price. It is the modern solution for answering phone calls, allowing you

Read More »

While the digital-first era has seemingly moved everything online, established businesses still need a contact phone number. Whether it’s for availability to customers, internal (or inter-office) communications, or interfacing with vendors, there’s no ditching phone-based communication. And yet, that doesn’t mean that traditional phone systems are the only option. The fact is businesses don’t need their landlines anymore. Not only are they expensive, hard to upgrade, and limited in function, but they also lock employees to specific equipment and reduce workplace flexibility. Businesses everywhere seek communications upgrades that will disencumber their staff and improve functionality, whether by choice or necessity.

Read More »

Remote work is the new paradigm. Despite forecasts that workers would be back in offices post-pandemic, the ability to work remotely remains a significant consideration for those seeking employment. Once employees proved that they could not only conduct business as usual remotely but often be more productive in doing so, there was little appetite to go back into the office. That trend shows no sign of slowing down and may even increase as we step into 2023.  A remote workforce requires reliable communication between both the employees and customers of a business. For small businesses, a virtual phone system can

Read More »

In the age of the internet, phone calls remain an integral part of business operations. While email and messaging are thriving, 60% of consumers still prefer over-the-phone communication. No matter how small a business is, customers expect it to provide a professional phone call environment. Startups and home-based businesses can have a hard time setting up a traditional phone system with its wires, connections, and hardware. Meanwhile, the costs of installation and maintenance aren’t low. That’s where VoIP comes in.  Let’s take a closer look at  what a virtual number is and key ways a virtual office with VoIP can

Read More »

Customer service is everything: it can make or break a business. Today’s businesses must be accessible to customers at any time. That can present a challenge to small and emerging companies with no budget for an enterprise phone system. Many resort to using their personal phone, which doesn’t project the professionality or credibility of a company number.  Fortunately for hard-working entrepreneurs and small businesses, there is a way to get the productivity and efficiency of a modern enterprise phone system without the price tag. Voice over IP (VOIP) allows your customers, vendors, and employees to reach you anywhere, anytime by

Read More »

Not all that long ago, more than 90% of US homes had landline phones. That number has dropped considerably in just a few short years. Today, less than 40% of American households are still paying for legacy phone services.  With the number of people embracing numerous forms of digital communication, it appears that traditional landline phones are losing their relevance. Although virtual services have yet to fully replace the increasingly outdated technology, some people consider landlines an unnecessary expense. Many small business owners seem to agree. They’re also cutting ties with their local telephone service providers in favor of virtual

Read More »
7 Features A Virtual Phone System Must Offer To Your Business

Phone calls remain an essential line of communication between customers and businesses, especially small businesses. According to research by Bright Local, 60% of small business customers would rather call the business than email (16%) or stop by in person (15%).  Having reliable phone systems with reputable services and legitimate business phones is just as important in the other direction, with customers answering those calls 69% of the time. That said, your business can’t use this continued preference for phone calls without a phone system that both you and your customers can trust to be reliable, secure, and convenient.  In 2022,

Read More »
3 Things to Consider When Picking a Virtual Phone Answering Service

The continued success of any product or service company requires meeting (and exceeding) the expectations of current and prospective clients. As you reflect on how hard you’ve worked to establish your brand, take a moment also to consider the number of hours you spend each week answering phones, responding to contact forms, or redirecting calls. If your incoming calls are keeping you or your team from doing what they do best, you’ve likely considered investing in a telephone answering service. Although you’re on the right track, you’ll soon discover that most traditional providers charge premium prices for services that don’t

Read More »
Live Receptionist vs. Auto Attendant

Is your small business spending too much time answering phone calls? Answering the phone can be costly and distract you and your employees from building your business. Small to medium-sized businesses, entrepreneurs, and startups are turning to efficient and inexpensive alternatives to answering their phones and serving callers. In the past, companies often hired a receptionist to work from the office and answer phone calls. Virtual answering services or virtual receptionists have increased in popularity as more businesses have shifted to virtual and hybrid office environments. A live receptionist provides exceptional customer service at a cost-efficient price. Determining if an

Read More »
Benefits of VoIP

Effective and efficient communication is key to success in any business, from internal contact between staff and leaders to external contact with current and potential customers. How well your company communicates determines how well your business operations run.  In fact, Expert Market says that statistics indicate that technology became a key component of staying connected in 2020 and continues to be from this point on. Their report noted these crucial statistics for support: Lack of good communication and collaboration was cited as the reason for most workplace failures by 86% of workers and executives.  You can boost organizational productivity by

Read More »
IP Phone System

Businesses must have a business phone number to help establish themselves in their industries. Unlike traditional phone numbers, business phone numbers make companies appear more reputable and professional to customers. If a customer sees a designated familiar phone number tied to your offices, this will look a lot more trustworthy. You can also keep your personal numbers private with a business phone number. You’ll benefit from implementing a business IP phone service to get the most from this number. Although there are many advantages of having a business phone number, traditional business phone services are often expensive and offer limited

Read More »
Vintage telephone on old table sepia photo

Many businesses are moving from traditional phone lines to cloud-based VoIP phone systems. For many business owners and their employees, that has meant an increase in overall convenience. Instead of using on-premises and personal phones, employees can use cloud-based phones to answer their communication needs.  What does moving from a phone line to a VoIP system mean for your business?   1. You are no longer tied to a physical location for those calls, which means it’s easier to conduct business from anywhere. As of late 2021, around 25% of employees were still working remotely, and about 45% of workers

Read More »
Professional man on a video meeting.

In the wake of the Covid-19 pandemic, businesses have discovered a new way to run more effectively. More and more workers are working remotely, and companies don’t want to send employees around the country for meetings or conferences.  Related: What Business Communication Services Are Essential for Your Business?  Almost every company has grown to love video conferencing and meetings for one-on-one and groups. Video meetings provide many benefits to all the participants, and they are as effective as in-person meetings as long as you maintain best practices.  This guide helps you understand the best practices for effective video meetings and

Read More »
Cloud graphic that represents the internet.

When you can’t meet in person, a phone call is the next best option. With texts and emails, you miss a lot of the communication conducted through tone of voice. And while these communication methods are highly popular, many businesses still find voice communications relevant and important.  If you’ve put off getting a phone system for your business because of the expense and installation hassles, you’re in luck. A new breed of phone service is available for businesses like yours and it’s affordable and easy. Really! What Is a Cloud-Based Phone System? Here is what you need to know: a

Read More »
Woman texting on a mobile PBX.

The recent advancements in technology have revolutionized the telecommunications industry. They have redefined the way businesses interact with customers and how employees connect and collaborate with each other.  That said, while technology has made omnichannel communication possible, it should be noted that most people have subscribed to a mobile-first habit. Because of this, phone calls remain one of the most preferred communication channels between a business and its customers or an employee and their coworkers.  Today, most businesses use cloud-based business phone systems, given their flexibility and reliability. In fact, according to a Future Market Insights study, the global demand

Read More »
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