7 Features A Virtual Phone System Must Offer To Your Business

On November 28, 2022
2:13 pm
Filed under Learning, Product

Phone calls remain an essential line of communication between customers and businesses, especially small businesses. According to research by Bright Local, 60% of small business customers would rather call the business than email (16%) or stop by in person (15%). Having reliable phone systems with reputable services and legitimate business phones is just as important in the other direction, with customers answering those calls 69% of the time. That said, your business can’t use this continued preference for phone calls without a phone system that both you and your customers can trust to be reliable, secure, and convenient. In 2022,

3 Things to Consider When Picking a Virtual Phone Answering Service

The continued success of any product or service company requires meeting (and exceeding) the expectations of current and prospective clients. As you reflect on how hard you’ve worked to establish your brand, take a moment also to consider the number of hours you spend each week answering phones, responding to contact forms, or redirecting calls. If your incoming calls are keeping you or your team from doing what they do best, you’ve likely considered investing in a telephone answering service. Although you’re on the right track, you’ll soon discover that most traditional providers charge premium prices for services that don’t

Is your small business spending too much time answering phone calls? Answering the phone can be costly and distract you and your employees from building your business. Small to medium-sized businesses, entrepreneurs, and startups are turning to efficient and inexpensive alternatives to answering their phones and serving callers. In the past, companies often hired a receptionist to work from the office and answer phone calls. Virtual answering services or virtual receptionists have increased in popularity as more businesses have shifted to virtual and hybrid office environments. A live receptionist provides exceptional customer service at a cost-efficient price. Determining if an

Effective and efficient communication is key to success in any business, from internal contact between staff and leaders to external contact with current and potential customers. How well your company communicates determines how well your business operations run. In fact, Expert Market says that statistics indicate that technology became a key component of staying connected in 2020 and continues to be from this point on. Their report noted these crucial statistics for support: Lack of good communication and collaboration was cited as the reason for most workplace failures by 86% of workers and executives. You can boost organizational productivity by

Businesses must have a business phone number to help establish themselves in their industries. Unlike traditional phone numbers, business phone numbers make companies appear more reputable and professional to customers. If a customer sees a designated familiar phone number tied to your offices, this will look a lot more trustworthy. You can also keep your personal numbers private with a business phone number. You’ll benefit from implementing a business IP phone service to get the most from this number. Although there are many advantages of having a business phone number, traditional business phone services are often expensive and offer limited

Vintage telephone on old table sepia photo

Many businesses are moving from traditional phone lines to cloud-based VoIP phone systems. For many business owners and their employees, that has meant an increase in overall convenience. Instead of using on-premises and personal phones, employees can use cloud-based phones to answer their communication needs. What does moving from a phone line to a VoIP system mean for your business? 1. You are no longer tied to a physical location for those calls, which means it’s easier to conduct business from anywhere. As of late 2021, around 25% of employees were still working remotely, and about 45% of workers

In the wake of the Covid-19 pandemic, businesses have discovered a new way to run more effectively. More and more workers are working remotely, and companies don’t want to send employees around the country for meetings or conferences. Related: What Business Communication Services Are Essential for Your Business? Almost every company has grown to love video conferencing and meetings for one-on-one and groups. Video meetings provide many benefits to all the participants, and they are as effective as in-person meetings as long as you maintain best practices. This guide helps you understand the best practices for effective video meetings and

Cloud graphic that represents the internet.

When you can’t meet in person, a phone call is the next best option. With texts and emails, you miss a lot of the communication conducted through tone of voice. And while these communication methods are highly popular, many businesses still find voice communications relevant and important. If you’ve put off getting a phone system for your business because of the expense and installation hassles, you’re in luck. A new breed of phone service is available for businesses like yours and it’s affordable and easy. Really! What Is a Cloud-Based Phone System? Here is what you need to know: a

The recent advancements in technology have revolutionized the telecommunications industry. They have redefined the way businesses interact with customers and how employees connect and collaborate with each other. That said, while technology has made omnichannel communication possible, it should be noted that most people have subscribed to a mobile-first habit. Because of this, phone calls remain one of the most preferred communication channels between a business and its customers or an employee and their coworkers. Today, most businesses use cloud-based business phone systems, given their flexibility and reliability. In fact, according to a Future Market Insights study, the global demand

Do you have several employees, departments, and maybe offices? If so, you probably get inbound calls from people seeking service from different departments. Also, your employees need to communicate without moving from one office to another. Effective business communication – both inbound and outbound – is one of the main challenges small businesses face. Without an efficient approach, internal communication becomes troublesome and time-consuming. It’s even more complicated if you have employees working remotely. For this reason, you need a dynamic communication solution that connects all of your employees, enabling effective collaboration and communication. The solution? A VoIP phone extension.

Business VoIP phone systems are becoming a popular go-to solution for small businesses. VoIP technology addresses your business’s communication needs and gives you an advantage over your competitors. VoIP was once an alternative to the tried and tested but costly and outdated on-premise phone systems. Today, it is a dependable communication solution for every business, no matter the size. Whether it’s a budding business with several employees or a large organization with an internal call center, the advantages of VoIP phone systems are unmatched. But what is a business VoIP phone system, and how is it a better solution for

With a traditional phone line, you can only call or receive calls from a specific location. That means anytime you’re not around, you’ll miss calls and risk losing clients. But with the need for businesses to be always available, cloud-based business phone systems were developed to allow you to make calls from anywhere using virtual phone numbers. These days, you can extend your business’s reach and meet your customers’ needs almost immediately. While we all know what phone numbers are, what makes a number virtual, and how can you use it? What is a Virtual Phone Number? A virtual

Communication is the backbone of a thriving business. A company’s lack of effective business communication services is a recipe for confusion, misunderstanding, and even conflict. 86% of employees, executives, and educators identify ineffective communication as one of the primary reasons for business failures. Ineffective communication could result in a frustrated workforce, cursing customers, and managers banging the desk because of unmet targets. To succeed, you’ll need agile business communication solutions. For your business to have a polished image essential for a top-rated brand, it cannot afford to fiddle and fumble with its communication strategy—or infrastructure. Yet, with technology continuing to

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According to Statista, telephony will command a global market value of $571 billion by 2025. As smart devices and mobile phones grow to the billions, businesses need to consider how virtual numbers fit into their digital service offering. For businesses, phone services are essential. A strong social media presence is great, but not enough to provide your customers with the service and availability that will keep them coming back. You will probably have engaging posts, and your customers can direct-message you on the platform, but most consumers prefer talking to a live agent on phone. Most customers want to talk

More than 30% of Americans use online video chat to communicate with brands and service providers. These numbers are expected to increase as the number of people who work from home increases. Consequently, if your business has not implemented online video chatting, you might be losing out on the opportunity to interact with your customers and, thus, revenue. If you want to be a brand known for customer service and responsiveness, you’ll need a live answering service that most closely mimics a physical encounter. A video chat is the closest thing we have to physical, eyeball-to-eyeball interaction. A reliable video

The best way to ensure that you never miss another call again is to adopt a phone system with multiple mailboxes. Although it may seem like everyone is reaching out to businesses digitally, 56% of business owners report that the most popular way their customers communicate with them is through a phone call. The last thing you want is to miss a call that might make or break a sale. Especially if your employees are working remotely, they should be able to access messages and contact customers as quickly as they can. If you’re a startup or small business, each

There’s a reason custom phone numbers are all the rage even though businesses today have so many ways and avenues of communication. They’re easy to remember and provide a direct link between customers and companies. Even with all digital communication channels, more than half of customers surveyed feel that talking to a person over the phone is reassuring and boosts confidence while buying an item. If you still don’t have a memorable business number, now’s the time to get a custom phone number for your company. Of course, you can maintain responsive telephone communication within your business without incorporating custom

Virtual live receptionist services offer a plethora of benefits to small businesses. It might surprise you, but even in this day and age when so many forms of communication are available, 76 percent of customers still prefer to talk to a live receptionist when they call businesses. With a receptionist on call, you can be responsive to customers, appear more professional and established, and get calls reliably transferred when necessary. How do virtual live receptionist services work, and how do they benefit your business? Learn all about them here. What Are Virtual Live Receptionist Services? A virtual live receptionist