
On-premise systems have dominated business communications for the longest time. In business, there are few unavoidable grudge buys. One of them is a telephone system. As a result, for smaller organizations, sophisticated call routing, and call control features have been out of scope. Not only were telephony systems complicated and expensive, but they were also constrained to the company premises. As soon as users ventured out of their workplace, they are disconnected from the system, and they have to use their cellular minutes to communicate. Thankfully, advances in technology and more acceptable pricing of virtual phone systems have introduced a new, cheaper