Best Practices for Effective Video Meetings

When you can’t meet in person, a phone call is the next best option. With texts and emails, you miss a lot of the communication conducted through tone of voice. And while these communication methods are highly popular, many businesses still find voice communications relevant and important.  If you’ve put off getting a phone system for your business because of the expense and installation hassles, you’re in luck. A new breed of phone service is available for businesses like yours and it’s affordable and easy. Really! What Is a Cloud-Based Phone System? Here is what you need to know: a

The recent advancements in technology have revolutionized the telecommunications industry. They have redefined the way businesses interact with customers and how employees connect and collaborate with each other.  That said, while technology has made omnichannel communication possible, it should be noted that most people have subscribed to a mobile-first habit. Because of this, phone calls remain one of the most preferred communication channels between a business and its customers or an employee and their coworkers.  Today, most businesses use cloud-based business phone systems, given their flexibility and reliability. In fact, according to a Future Market Insights study, the global demand

Do you have several employees, departments, and maybe offices? If so, you probably get inbound calls from people seeking service from different departments. Also, your employees need to communicate without moving from one office to another. Effective business communication – both inbound and outbound – is one of the main challenges small businesses face. Without an efficient approach, internal communication becomes troublesome and time-consuming. It’s even more complicated if you have employees working remotely. For this reason, you need a dynamic communication solution that connects all of your employees, enabling effective collaboration and communication. The solution? A VoIP phone extension.

Business VoIP phone systems are becoming a popular go-to solution for small businesses. VoIP technology addresses your business’s communication needs and gives you an advantage over your competitors. VoIP was once an alternative to the tried and tested but costly and outdated on-premise phone systems. Today, it is a dependable communication solution for every business, no matter the size. Whether it’s a budding business with several employees or a large organization with an internal call center, the advantages of VoIP phone systems are unmatched.  But what is a business VoIP phone system, and how is it a better solution for

With a traditional phone line, you can only call or receive calls from a specific location. That means anytime you’re not around, you’ll miss calls and risk losing clients. But with the need for businesses to be always available, cloud-based business phone systems  were developed to allow you to make calls from anywhere using virtual phone numbers. These days, you can extend your business’s reach and meet your customers’ needs almost immediately. While we all know what phone numbers are, what makes a number virtual, and how can you use it?   What is a Virtual Phone Number? A virtual

According to Statista, telephony will command a global market value of $571 billion by 2025. As smart devices and mobile phones grow to the billions, businesses need to consider how virtual numbers fit into their digital service offering. For businesses, phone services are essential. A strong social media presence is great, but not enough to provide your customers with the service and availability that will keep them coming back. You will probably have engaging posts, and your customers can direct-message you on the platform, but most consumers prefer talking to a live agent on phone. Most customers want to talk

The best way to ensure that you never miss another call again is to adopt a phone system with multiple mailboxes. Although it may seem like everyone is reaching out to businesses digitally, 56% of business owners report that the most popular way their customers communicate with them is through a phone call. The last thing you want is to miss a call that might make or break a sale.  Especially if your employees are working remotely, they should be able to access messages and contact customers as quickly as they can. If you’re a startup or small business, each

About 20% of employees work remotely. And the number is expected to grow following the pandemic. Upwork projects that nearly 75% of employers will have at least one remote team by 2028. Companies should, therefore, set up processes and systems to facilitate effective and efficient remote working. An effective remote office phone system to help teams communicate and collaborate from anywhere, anytime, would be a great start in this situation. With a remote phone system, you don’t have to issue desk phones or worry about setting up landlines. Your VoIP service provider will handle the infrastructure and security for your

Does your business need a new phone number? It can be difficult to find where to get a number with a service that’s appropriate for your needs. This guide will tell you everything you need to know about how to get a new phone number, what to look for in a provider, and where you can get an affordable phone system. Entrepreneurs and small business owners haven’t always been well served by the telecom industry. Luckily, there’s been a cloud-powered shift in small business communication that’s opened the door to cost-effective phone service with plenty of business features. So, if

Just what are 888 numbers? Almost everyone is used to seeing 800 numbers pop up on caller ID. But an 888 number is a little more unfamiliar. You may have come across the chance to get one for your business and wondered if 888 numbers are even legitimate. Yes, 888 numbers are legitimate numbers that are generated and assigned by the Federal Communications Commission (FCC). But there’s a lot more to know than that. Here’s a brief primer.   What Are 888 Numbers? 888 numbers are toll-free calling numbers. 800 numbers might be the most recognizable toll-free numbers, but there

 Modern-day business communications need to feature the best auto-attendant phone system to help people easily navigate through the options to get to who they are trying to reach. The auto-attendant feature essentially refers to a voice menu system that transfers callers through an extension without needing to deal with an operator or a receptionist.  It’s a hallmark for modern businesses to have an auto-attendant phone system. As the technology becomes more accessible, an increasing number of small businesses are starting to employ these systems.  If you’re a small business looking to modernize your communications, let’s first look at the advantages

An IP PBX phone system is a telecommunication device that allows you to place incoming and outgoing calls over the internet. It does so by converting analog signals into digital signals and directing their control to a premium VoIP service provider. However, understanding the true technicalities and the computer jargon behind the concept can be confusing. And, terms like IP PBX and VoIP generally look intimidating. So, if you want to learn all about PBX phone systems and their various advantages, you’ve come to the right place. Keep on reading to learn more about IP PBX phone systems and how

Communication is vital in today’s fast-paced world. Whether you’re a solo entrepreneur or a large corporation, having a reliable and efficient means for communication is critical for success. The traditional landline phone system has been around for decades, and there is admittedly still some merit in such a system. Cellular phones, however, have all but completely replaced the landline for consumers, and mobile devices have even become the preferred method of communication for many businesses. This shift should come as no surprise, as cell phones are better suited for a mobile workforce. The issue with cell phones has always been