Learning

5 Ways to Engage with Your Customers Online

In the age of instant communication, it’s easier than ever to reach potential customers, current customers, and everyone else in between. Whether it’s through a conversation on Facebook, an email with a disgruntled customer, or a tweet about your excellent service, it’s hard to overstate how important it is to... Read More

Tips to Maximize Your Small Business Facebook Page

Whatever your opinion is these days about social media, it’s hard to overlook its power for businesses in the digital space. 20 years ago the advertising landscape was wildly different, but thanks to the Internet, a de facto free website like Facebook changes the entire game. Now businesses are able... Read More

Phone.com Feature Spotlight: Video Conferencing

It seems like we all live through video these days. Whether it’s Snapchat or Instagram, Vimeo or YouTube, video dominates all the facets of our lives. It certainly helps, of course, having a high quality camera ready to go right in your pocket. Video has also revolutionized the ever-changing workplace.... Read More

Why Your Company Needs a Custom Vanity Number

How many times have you needed customer support and couldn’t for the life of you find a company number? Or are you just frustrated and exhausted by the constant ping of a chatbot that can’t really solve your problem? You’re not alone. There is still a big contingent of consumers... Read More

5 Ways Meetings and Work Have Transformed in the Digital Age

There was a time when if you heard the word “meeting” you pictured a bunch of people sitting around listening while one or two people talked. Though some meetings had more back-and-forth feedback than others, by and large meetings were often handled the same. And in some companies, they still... Read More

Great Benefits of Live Chat for Your Small Business

It goes without saying that customer support is crucial for any business that offers a service. And in this day and age, how quickly the support comes speaks volumes about your attention to detail and attention to customers’ needs. That’s why the advent of live chatting has been so great... Read More

What is a BAA (Business Associate Agreement) and Why Do I Need One?

Here at Phone.com we’re not only proud to deliver top notch business class phone service to a diverse group of small businesses, we’re also able to legally protect the sensitive information handled by medical professionals with our HIPAA compliant coverage in our standard features. If you’re unfamiliar with that acronym or new... Read More

Are You Planning Your Day for Maximum Success?

Everyone wants to be successful, even if we all have different definitions of success. Some view success as amassing wealth and power, others view it as seeing a dream come true or becoming their own boss. Regardless of how you define success, you’re unlikely to find it by simply waiting... Read More

7 Key Traits New CEOs Need

A CEO has a lot of power of his or her company, but with that power comes an immense amount of responsibility. Not everyone is cut out for this sort of responsibility, and new CEOs can sometimes be overwhelmed by everything that’s required for their jobs. That’s why some CEOs... Read More

6 Crucial Reasons Why All Businesses Need Call Screening

When you think of call screening, you likely imagine a feature that’s used be people at home trying to avoid calls from telemarketers or other folks they want to avoid. With the advent of caller ID, call screening is a feature that many people don’t even use. What many don’t... Read More

Reasons Why Mobile Apps Represent The Most Popular e-Commerce Channel

A new report by marketing and research firm Criteo reveals that mobile apps grabbed the lion’s share of e-commerce transactions in 4Q’17 for retailers that have shopping apps. This is a big deal, as more and more retailers are seeing the advantage of having a dedicated mobile app to make... Read More

How to Use the Do Not Disturb Phone Feature to Your Benefit

There are times when you just can’t be disturbed at work. Maybe you’re in a meeting, maybe you’re working on a sensitive project… whatever it is that you’re doing, you don’t need to be interrupted. You can tell your assistant not to let anyone bother you or post a notice... Read More

Some of The Best Cities for Small Business Startups

Launching a startup takes a lot of planning. By the time your business opens its doors, you’ve likely written and rewritten your business plan several times, made plans for a wide range of contingencies and done everything in your power to make the launch go off without a hitch. Is... Read More

What Is Generational Marketing?

Regardless of the size of your business, proper marketing is essential if you want to be successful. Different generations have different wants and needs, however, so a one-size-fits-all approach to marketing usually isn’t the best way to reach your largest possible audience. If you want to make the biggest impact,... Read More

Do You Have Any of These Bad Business Habits?

Business owners often develop a number of habits as a result of how they run their businesses. Some of these habits are good, helping them to drive the company forward and ensure that everything keeps running smoothly. Other habits aren’t so good, however, and can actually start to hinder the... Read More

4 Reasons to Consider Influencer Marketing for Your Small Business

Have you heard of influencer marketing? If you run a small business, it might not be a concept that you’re familiar with. This doesn’t mean that you shouldn’t look into it, however. Influencer marketing might be just the thing that your small business needs to take its sales to the... Read More

How Will You Be Bettering Your Customers’ Experience This Year?

Making sure that your customers have a good experience with your business is one of the most important parts of being in business. If you’ve never thought about how you could improve your customers’ experience, it’s about time that you sat down and gave it some consideration. After all, without... Read More