Key Holiday Tips For Your Website

This is part one in a two-part series. Part two is coming Thursday. Although last year’s cyber shopping season was record-setting, this year’s may be a little more challenging for eCommerce businesses. Consumer confidence dropped in October, down almost five points, but rose again in November, to 93.8, beating a... Read More

Phone Etiquette: Does It Still Matter?

Your receptionist or call center operators are often the first impression that customers will have of your business, especially if you’re working from a virtual office. As offices become increasingly fragmented and substantially more relaxed than they once were, the question of etiquette starts to come up. Does it even... Read More

Ring, Ring: Why The Phone Is Still A Great Tool For Closing Sales

Even as Entrepreneur sounds the death knell of that long-honed sales technique the cold call, the idea of using the phone as a sales tool is only gaining steam. Even if outbound is “old hat” and used less in both call center and small business settings, there are plenty of... Read More

Team Building For Remote Workers

When your entire team works remotely, team building can be a real challenge. There’s no water cooler banter to create an atmosphere of camaraderie, so the small business owner has to work even harder to duplicate this sort of self-bonded team in a virtual world. It may seem like an... Read More Attends WIBO and NJTC Awards Events

As part of our continuing support of tech in New York and New Jersey, attended both the Workshop in Business Opportunities (WIBO) 50th Anniversary Celebration and the New Jersey Tech Council (NJTC) Awards Celebration this week. [caption id="attachment_70178" align="aligncenter" width="623"] CEO Ari Rabban, right, and WIBO Awards winner... Read More

Is VoIP The Answer For Your Small Business?

Small- to medium-sized businesses are always looking for ways to save money and work better without spending a lot more cash to do it. Is VoIP the answer for your small business? VoIP is one of the many tools that can make this possible, but so many companies are still... Read More

Is Your Website Holiday Ready?

According to the National Retail Federation, holiday retail sales are expected to top $655 billion in 2016, a full 3.6 percent increase over 2015. As much as $117 billion of those sales are believed to be going straight to non-store sources, primarily eCommerce. With so much at stake, there’s no... Read More

Scared Off By VoIP Myths? Boo To That!

VoIP has been a vital part of business since the industry was regulated by the FCC in 2005, but even now VoIP myths and confusion persist about this dependable and time-tested technology. Some businesses may be scared of trying out VoIP for themselves. There’s no reason to fear VoIP, though.... Read More

4 Ways To Serve Your Customers Better Than Your Competitors

It’s remarkable that today’s customers would want for anything. After all, we know more about them, they’re more spoiled for choice than ever and simply put, they have all the power. Yet despite all of this, customer service continues to be a huge sticking point for customers everywhere and it’s... Read More

NJIT EDC Venture Summit Fireside Chat

The New Jersey Institute of Technology Enterprise Development Center hosted its first Venture Summit on Friday, Oct. 21. EVP/CTO Alon Cohen was part of a fireside chat moderated by EDC Executive Director Jerry Creighton Sr. Other panelists included Gloria Cowart, SVP of 4.0 Analytics and Keith Williams, CTO of... Read More

Keep Your Focus with Call Screening

For most people, call screening means picking up their phone when it’s ringing and looking at the caller ID information. That might be enough if you just have one phone number, but what if you’re a small business with multiple numbers ringing through to your cell phone or desk phone?... Read More

Block Calls and Save Your Sanity

As more and more communications take place through texts, emails and instant messaging platforms, phone calls are more likely to be placed into one of two categories: really important or nuisance calls. has built many tools to ensure you never miss a really important call, but we’ve put just... Read More

Balance Life and Work Your Way

It seems that the more technology intertwines itself in our lives, the less time we have for ourselves. This was nowhere more apparent than a recent presentation I saw at the Asbury Agile conference where Jonnie Hallman, a Brooklyn-based freelance designer/developer explained how many times he had physical breakdowns from... Read More

Our Day at the Sixth Annual Asbury Agile Conference

We recently attended the Sixth Annual  Asbury Agile conference last Friday. Born from the Jersey Shore Tech Meetup, Asbury Agile is a laid back day of presentations that are less about agile methodology and more about promoting and sharing new ideas. senior engineer Gad Berger kicked off the event with... Read More

Build Your Own Call Center in the Cloud

When you’re a sole proprietor or part of a really small team, too much success too fast can be overwhelming if you don't have a call center solution. What do you do when you're on a call with a customer looking to upgrade his service, then call waiting starts to beep... Read More

A Quick Primer on the History of VoIP CTO and Executive Vice President Alon Cohen recently presented on the history of VoIP at the MoNage conference hosted by Jeff Pulver. Pulver and Cohen have a long history together, highlighted by the fact that together they were the first entrants voted into the VoIP Hall of Fame. For those in the... Read More

Take Control of Your Calls was designed from the ground up with small business in mind. To that end, we built a web portal that is as powerful as it is intuitive. What does that mean in real world terms? You can take control of your phone system in minutes so you don’t take valuable... Read More