ITEXPO Anaheim: Next Up for Mobile and VoIP—and Selling Managed Services Co-Founder and CEO Ari Rabban will speak at two business sessions next week at ITEXPO Anaheim, a conference showcasing communications solutions for the enterprise, resellers and service providers.   Ari will focus on the future of VoIP and mobile communications, as well as on the art and science of selling managed... Read More

ITEXPO Anaheim: SIP Trunking, UC and WebRTC in the Enterprise

  Next week, CTO Alon Cohen will speak at the SIP Trunking, UC and WebRTC Seminar, an event happening in parallel with ITEXPO Anaheim at the Anaheim Convention Center.   This FREE seminar focuses on innovative approaches to SIP trunking, unified communications and WebRTC, and will offer demonstrations, info sessions... Read More

ITEXPO Anaheim: Helping Communication Providers with Lawful Intercepts

  Next week,'s Ramesh Elaiyavalli (COO) and Joel Maloff (SVP Strategic Alliances and Partnerships) will speak at ITEXPO Anaheim, a conference showcasing communications solutions for the enterprise, resellers and service providers.   Ramesh and Joel will host a session called Industry's Experiences with Lawful Intercepts. This session offers insight on how... Read More

Security Advisory: Have an Older Polycom Soundpoint IP Phone?

  At, we support our customers using a wide range of phone types with our service, even if we don't sell those phones directly. Unfortunately, manufacturers sometimes discontinue the sale and support of certain models as they introduce newer ones to replace them.   While most technology continues to progress and improve,... Read More Partners with Callinize to Boost the Power of Your Favorite CRM

  If you're a business owner or sales manager, you probably rely heavily on your Customer Relationship Management platform for success.   A great CRM can mean the difference between making sales or losing them, between strengthening customer relationships or letting them deteriorate. now integrates with the very best CRMs platforms: Salesforce, Zoho... Read More

We Never Forget: Remembering 9/11

  “Even the smallest act of service, the simplest act of kindness, is a way to honor those we lost, a way to reclaim that spirit of unity that followed 9/11.” — President Barack Obama, 2011 For a smile today, take a look at this USA Today story about Bretagne,... Read More Makes the Inc. 5000 Four Years in a Row

We're celebrating! was recently named to the Inc. 5000 list for the fourth year in a row. The Inc. 5000 is a listing of the nation’s fastest-growing private companies, and assigns ranking based on percentage revenue growth over a four-year period. From our CEO, Ari Rabban: "We believe’s... Read More

Wishing Our Customers a Happy Labor Day!

Wishing our US customers, friends and family a happy Labor Day weekend! "The end of labor is to gain leisure." - Aristotle Learn about the origins of Labor Day! Read More

Turning Conferences from Yawn to Yes! Livecube and

  Ever attend a conference where people mill around, slowly take their seats, and then mess around on text or Twitter until the session gets underway? In the past, you may have wanted to reach out to someone you met at a trade show but didn't quite catch their names. And... Read More

Communicating Better with Your Customers: The Four Agreements

  Customer service. Everyone has a customer-service story, whether good, bad or in between. This is certainly true for those of us who work in the industry—we not only need service as consumers, we provide it every day! This puts us in an interesting position, being on both sides of the customer-service... Read More

Three Features that You’re Not Using but Should

  Our Customer Service agents really know how to make the most of your service. They can tell you how to minimize costs when adding a new phone line, or the easiest way to transfer your existing number over to They also know the features that really make life easier. Last week, I... Read More

Customer Service Insights: Cardboard with Your Coffee?

  Recently I was dared by a friend to eat a piece of cardboard. Let's not get into the reasons why, but instead of being sensible and declining, I accepted the challenge. Only one problem: no cardboard in sight. So I did what any sane woman would do. At the... Read More

Do Those Old-Fashioned Phone Manners Still Make Sense?

Phone manners have changed some in the 150 years since Alexander Bell first spoke the words "Mr. Watson, come here! I want to see you!" into his leading-edge voice transmitter. Early telephone etiquette centered around social politeness, and also on the practicality that phone service was limited and should not be squandered! A few... Read More

Where Would You Locate Your Hi-Tech Startup?

If you're scouting a location for a tech company close to New York, you're probably considering the following: Can I find the talent I need here? Is this a developing startup community, and am I close to tech colleges and incubators? How much will I need to spend on office space, and how... Read More

More VoIP Features for Less

A recent article from Fit Small Business tags as one of the best—and definitely the most reasonable—alternatives to all of those spendier VoIP phone services. For many good reasons. A few pointers from the article: costs less per month than well-known VoIP providers like RingCentral—around 50 percent less! We're... Read More

Five Free Tools to Help Businesses Collaborate Beyond the Phone Call

You’ve started a promising business and you’re ready to make those great ideas happen. As any successful entrepreneur will tell you, it’s not enough to have a great plan, it’s all about how you execute. Time to get organized! In today's distributed workforce, collaborating face to face isn’t always an option.... Read More

Walking New York City with Context Travel and

Last week, staff from our east-coast office joined Context Travel on a walking tour of Midtown New York. Context offers in-depth walking tours in over 30 cities worldwide, pairing travelers with local specialists—archaeologists, historians, chefs, writers—who offer a deep knowledge of their surroundings. Our group chose a three-hour architectural... Read More