Phone.com Upgrades Video Meetings Service

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As millions of workers across the globe have adopted alternative ways of working to help fight the spread of COVID-19, Phone.com has harnessed its industry-leading experience and created the innovative technology needed to support remote work. With high-quality video, messaging, screen and file sharing, Phone.com’s updated video meetings service delivers crystal clear communications and seamless collaboration from anywhere at any time on any device. Read the full story at Cloud Communications Alliance >>

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Forbes logo

COVID-19 has prompted the world to hunker down and work from home. For the average person with a desk job, this doesn’t pose regulatory problems, but for healthcare providers, the use of personal devices and lack of oversight from an organization’s IT department is leaving them and their companies susceptible to violations of the Health Insurance Portability and Accountability Act (HIPAA). Enforcers of HIPAA, the Office of Civil Rights (OCR) and the Department of Health and Human Services (HHS), announced on March 17 that they would be using “enforcement discretion” regarding HIPAA violations, potentially waiving some penalties for healthcare providers who serve

Read More »
Analytics Week

The most prominent vector affecting the contemporary data landscape is its increasing decentralization. Developments in cloud computing and mobile technologies have largely supported the trend in which modern workforces are becoming more distributed—yet better connected—than they previously were.   The mobile technology space has proved particularly utilitarian in this regard, with a number of innovations predicated on empowering professionals in work environments external to the enterprise. A recent partnership between Web.com Group and Phone.com is furthering this movement by providing a solution to enable employees to leverage the same mobile device with two phone numbers—one for work and one for business.   By relying

Read More »
ROI-NJ

Newark-based telecom company Phone.com has joined with Web.com to provide a just-in-time communications solution for small business owners juggling personal calls and business calls during the challenging shelter-at-home circumstances.   Phone by Web.com is a dedicated business line, including a mobile app, that enables professionals to use separate business and personal phone numbers on a single mobile device.   The app streamlines both business and personal calls from one device, reducing telecommunications costs (no need to carry two smartphones in your pocket) and helping small- and medium-sized businesses better organize their business. For desktop users, the expanded web app (web.phone.com) allows a user to process

Read More »
Telecom Reseller logo.

Web.com Group, a leading web technology company serving millions of customers around the world, and Phone.com today announced a partnership program featuring a new business communications service purpose-built for mobile professionals. The service provides businesses with the ability to secure the two most critical elements of their brand identity in minutes: a website address and phone number. It is currently available for Web.com and Network Solutions customers.   Phone by Web.com, is a dedicated business line including a mobile app that enables professionals to use separate business and personal phone numbers on a single mobile device. The app streamlines both business and

Read More »
Pandemic tech news

With millions of companies across the world still coming to terms with a massive, sudden transition to work-at-home environments, technologies to enable teleworking have been front and center. Many tech companies have reported significant increases in their cloud communications and collaboration solutions, which give workers access to the same communications tools they have at the office.     One of the challenges of remote and mobile workers is the BYOD trend – workers are using their personal mobile devices for business activities. For employees, that can be a disruption, especially when business calls come in during off hours. It can

Read More »
Small Biz Daily

By Joel Maloff As small businesses adapt to a remote workforce during the COVID-19 pandemic, many risk falling prey to compliance violations without knowing it, particularly in highly regulated sectors, such as healthcare and finance.   Small businesses in both sectors are learning to embrace digital transformation as a resourceful and immediate way to handle the remote telework needs presented by the pandemic. That’s only the first step. They must also educate themselves on regulations and prevent violations from happening while their staff is remote working. With a remote and largely unsupervised workforce that isn’t always mindful of compliance, the

Read More »
Telecom Reseller logo.

Phone.com Recognized for Industry Innovation Phone.com announced today that TMC, a global, integrated media company, has named Phone.com as a recipient of a 2020 INTERNET TELEPHONY Product of the Year Award.   Phone.com is the modern, work-from-anywhere communications solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Phone.com is used by over 30,000 companies.   Phone.com is a comprehensive cloud-based business phone system that offers enterprise-grade, unified communications and collaboration (UCaaS) services without requiring any contract or large up-front investment. Phone.com’s award-winning platform includes HD voice, video conferencing, text messaging, collaboration, fax, audio conferencing, and many other features

Read More »
Channel Partners

Communications platform as a service (CPaaS) is the hottest new trend in the channel, and we’re sure to hear more about it in 2020. But what exactly is it, who is it right for and how do partners take advantage so they can be on the leading edge of this tech? There are a lot of questions that will be addressed at next month’s Channel Partners Conference & Expo. Panelists include Eric Hernaez, president of Sky switch; Ari Rabban, our very own CEO and co-founder, and Steve Smith, CEO of Fonative. In a Q&A, Rabban and Smith give a sneak peek

Read More »
Forbes logo

By Ari Rabban Forbes Councils Member Even if you’re a successful serial entrepreneur, no amount of experience completely removes the challenges of running a business. Whether you’re embarking on your first venture or you’re a seasoned leader, you’ll likely deal with these four obstacles. Here’s how to navigate them. Read the full article on Forbes >>

Read More »
Forbes logo

Entrepreneurs are highly motivated. They crave new technology and aren’t afraid to dive headfirst into new projects. I’ve found most entrepreneurs share several common traits: energy, confidence, persuasion, leadership, personal accountability, interpersonal skills and goal orientation. They follow their instincts and embrace risks. Most successful, self-made businesspeople also have magnetic personalities that subliminally attract people to them. But what most distinguishes true entrepreneurs is the drive to forge ahead and continuously innovate. However, some entrepreneurs lack the skills necessary for long-term success, such as patience, organization, executive function, the ability to prioritize and the discipline to stick to their roadmap.

Read More »
Channel Partners Expo

                                  Phone.com is featured on the Tehrani.com Comm & Tech blog on the importance of cybersecurity and compliance. In our pre-conference at ITEXPO, Phone.com will hold a workshop on getting your business communication system in order. Click here to read Rich’s blog and register for the workshop at ITEXPO on February 11, 2020.  

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TechRadar award best phone service for business

  In a recent article on TechRadar, Phone.com was named one of the best business phone services for SMEs (small to midsize enterprises) for 2020. The article focused on Phone.com’s HIPAA compliance, premium features, and overall dependability and affordability. A big takeaway from the piece was that what Phone.com does really well is “make full-featured cloud-based business phone services really accessible to the smallest of businesses…whether you’re a one-person LLC or sole trading you can still access features normally available only to enterprises.” Here’s the article with Phone.com’s full review.  

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Top Auto Attendant

  Phone.com was recently named as one of the best Auto Attendant Phone Systems of 2019 by leading digital resource for small businesses, FitSmallBusiness.com. The criteria was based upon telecom companies who provide Auto Attendant services as part of their feature package. Auto Attendant is a feature in which a short greeting welcomes incoming callers and routes them based on pre-specified call handling rules. FitSmallBusiness noted that Phone.com is the best Vanity Phone Number Provider with Auto Attendant, saying: “With plans as low as $12.99 per month, Phone.com is best for businesses wanting a customized vanity phone number (like 1-800-FLOWERS)

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Channel Vision Logo

By Gerald Baldino   Phone.com chief technology officer and executive vice president Alon Cohen has been named a Legend of Technology by the New Jersey Tech Council (NJTC). Cohen is among a select group of New Jersey’s foremost technology leaders who will be honored for their extraordinary accomplishments at the NJTC 23rd Annual Awards Celebration, to be held November 21, 2019, at the Marriott Bridgewater. For New Jersey technology businesses, the NJTC is a resource for business development, education, networking and recognition, advocacy, and offers myriad programs through which member companies can access capital and other resources to help them grow. At this year’s

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Destination CRM Logo

Phone.com, a provider of cloud-based unified communications and collaboration services for small business, has integrated SAM.AI, a network-powered CRM platform that leverages artificial intelligence (AI), into its platform. Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their team’s call performance. SAM is built with natural language processing and understanding and machine learning to process, analyze, extract, and present data in a format that mirrors real conversations. “For support

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Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance NEWARK, NJ / ACCESSWIRE / November 14, 2019 / Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, today announced that its platform now integrates with SAM.AI (SAM), a network-powered CRM platform that leverages artificial intelligence (AI). Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their

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Alon and Ari

Last Thursday, November 7, 2019, Phone.com was honored to host Gov. Phil Murphy of New Jersey at our office in the beautiful and historic Hahne & Co. building in downtown Newark, NJ.   The governor explored our innovative workspace and took the time to meet our NJ team who, frankly, could not wait to express their excitement about the whirlwind of innovation and growth surrounding both Phone.com and Newark. Headquartered in the largest city of the state that invented the telephone, we are quite proud of our position as a telecom industry leader.   The governor’s visit was part of

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Telecom Reseller logo.

    “Phone.com, a pioneering company in the field of cloud communications, has kept it simple and kept its mandate from its beginning: to deliver excellent and affordable cloud communications services to the SMB market, which Rabban defines as twenty employees and smaller. Today, phone.com works to deliver larger enterprise style services to the SMBs at prices that make sense for SMBs.   In this podcast, Ari Rabban, CEO provides an overview of the firm’s history and some insight into the company’s newest developments. “There’s no secret sauce,” says Rabban in discussing his company’s ongoing success in a competitive market.

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NJ tech Weekly

Photo & Text by William Swayze   The owners of small and medium-sized businesses (SMBs) are often overwhelmed by the thought of embracing new voice-assisted technologies for their staff and customers.   Voice applications are too complicated, expensive and advanced, they complain. They also note that the major players in voice tech are still ignoring them in favor of doing business with big companies.   Robert Naughton, chief revenue officer at Voicify (Brooklyn, N.Y.), told a group of SMB owners and others that this was not the time to dawdle.   “If you’re not first, you are last. In voice

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Better SMB Logo

How is AI going to help small businesses? by Alon Cohen, CTO/EVP Phone.com   The power of the cloud is such that technologies that were once out of reach for all but the largest companies can now be implemented easily by almost any small business. The same can be said about many aspects of artificial intelligence. Businesses can now purchase off-the-rack AI services to help them with everything from fraud prevention to tax preparation. They can find their customers where they live by integrating with smart home devices found in over 25% of US households…. Click here to read the

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DevPro Jounal

VOICE Summit 2019 News Arria NLG and Phone.com announce plans for world’s largest voice-first event. By DevPro Journal Staff   July 1, 2019 Arria NLG announced that its Chief Scientist, Professor Ehud Reiter, and COO, Jay DeWalt, will co-host, “How Businesses Are Leveraging the Power of Natural Language Generation and Conversational AI,” at VOICE Summit 2019, to be held July 22-25, 2019 at the New Jersey Institute of Technology in Newark, NJ. The award-winning provider of natural language generation (NLG) is a VOICE Summit Silver Sponsor, and company executives will showcase its leading-edge technology at booth K-25 and K-26. Phone.com announced that both CEO, Ari Rabban, and CTO, Alon Cohen,

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Small Biz Daily

Just because consumers may prefer to call your business doesn’t mean they’ll settle for sub-par experiences. By Ari Rabban, CEO, Phone.com Chatbots, live messaging, SMS, artificial intelligence, video chat—all of these channels and technologies have changed the way consumers interact with businesses. And in return, more entrepreneurs and small business owners are content to list their personal numbers under their organization’s contact information. But for all the hype around more modern customer service channels, voice remains an essential part of your communications. Studies show that 70% of consumers still prefer to speak to human customer service representatives over automated systems.

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Channel Vision Logo

“Phone.com has introduced a completely overhauled version of its Phone.com Communicator softphone, an application for users to manage all channels of business communications directly from any Windows or Mac desktop computer or laptop…”   Click here to read the rest of the article >

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Accesswire

Built in-house by VoIP’s foremost experts on serverless architecture, cloud-based UCaaS platform runs on all Mac and Windows computers and will integrate HD Voice, video collaboration, team messaging, one-click conferencing, call recording, IVR and other business communications   NEWARK, NJ / ACCESSWIRE / June 19, 2019 / Phone.com today introduced a completely overhauled version of its Phone.com Communicator softphone, an application for users to easily manage all channels of business communications directly from any Windows or Mac desktop computer or laptop. For small and medium-sized businesses (SMBs), Phone.com Communicator’s user-centric design provides unfettered visibility to inboxes, address books, call logs, and the industry’s

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Phone.com CEO Ari Rabban, Karen Hunter and Alon Cohen

  Phone.com was invited to join the Karen Hunter Show on SiriusXM on May 28th, 2019 for #TechTuesday. Our own Ari Rabban, CEO of Phone.com, and Alon Cohen, CTO and Executive VP, had the pleasure of joining Karen for an informative chat session on her show, talking about Phone.com’s benefits for small-to-medium businesses, the Newark, NJ entrepreneurial community and emerging VoIP technology.   Besides hosting her SiriusXM show on channel 127 Urban View, Karen Hunter is a Pulitzer Prize-winning journalist and professor. Her radio talk show is widely lauded for its focus on emerging technology, entrepreneurial spirit, hands-on approach to

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TMCnet logo

  NEWARK, NEW JERSEY – Phone.com’s SVP of Business Development, Brent Barbara, recently sat down for a one-on-one interview with TMCNet.com CEO Rich Tehrani about Phone.com’s growth. To read Tehrani’s blog post, click here >

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MSP Expo Logo

LAS VEGAS, NV – Phone.com’s SVP of Strategic Alliances & Chief Compliance Officer Joel Maloff will speak at the ITEX & MSPEXPO in Las Vegas on Thursday, April 25, 2019 at 9:00 am. For more information, click here >

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Telecom Reseller logo.

April 10, 2019 // Cloud Communications Alliance, Douglas Green, Healthcare, Podcasts, Press Releases, SR 4-14 podcast In less than ten years, Joel Maloff, Senior Vice President of Strategic Alliances and Chief Compliance Officer at phone.com has been a part of a big expansion of the company’s community of channel partners. A key component of the company’s growth has been healthcare, which means meeting demand for HIPAA-compliant, cloud-based communications services. In this podcast Maloff discusses in detail the mechanics of compliance and why it’s critical for companies in cloud communications to partner with a company who has put their arms around

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XaaS Journal Logo

In a piece for Uxaas Journal, Phone.com‘s Joel Maloff gives tips for MSPs searching for VoIP & UcaaS vendor partners. Read more here >

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No Jitter Logo

  CTO/EVP of Phone.com Alon Cohen’s article for the technology site, No Jitter, is about the emergence of APIs in unified communications services. Cohen’s piece details how APIs can streamline UC and strengthen their value through topics like programmatic communications tools, simple access to the PBX, flexibility of IVR systems, and more. Read the full article here >

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NJBiz Logo

Phone.com’s CEO Ari Rabban gave the keynote speech at the third annual Newark Tech Summit on Tuesday, October 16. Held in downtown Newark, the event brought together entrepreneurs, startups, companies, and people in the tech industry eager to connect. Rabban’s spoke of his journey in the telecom industry and how integral the city of Newark is in the burgeoning New Jersey tech scene. Read the full article here >

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New Jersey Tech Weekly

A coworking space is made up of its members, and on the day of the Launch Pad ribbon cutting we were able to find several tech entrepreneurs who wanted to talk to us about the space. Anchoring the coworking space is Phone.com, which moved 16 employees to Launch Pad in April. Ari Rabban, cofounder and CEO of this 10-year-old “startup,” was one of Launch Pad’s “first believers.” A first believer, according to Launch Pad cofounder and CEO Chris Shultz, can be a supporter or even one of the the first customers. Rabban was both. And he’s so enthusiastic about his new surroundings that

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Launch pad Logo

Newark, NJ—Scores of residents and entrepreneurs from the city attended a ribbon cutting ceremony and celebration for the opening of Launch Pad, a co-working space located in the Hahne & Co building on Halsey Street. The event, held at the Launch Pad Newark on Wednesday night, featured a live band, food and drinks. Mayor Ras J. Baraka, Launch Pad CEO Chris Schultz, Phone.com President Ari Rabban, and L+M Developer Jake Pine participated in the ribbon cutting. Chief Information Officer for the City of Newark Seth Wainer told TAPInto Newark that Launch Pad creates an important space for both big and small

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BizTech

Today, users of a multitude of mobile and desktop applications regularly take advantage of Voice over Internet Protocol technology. Many popular communication apps, from Cisco Systems’ WebEx to Skype, trace their lineage back to technology pioneered by Alon Cohen. VoIP uses IP to transmit real-time voice communications, and its foundation dates back several decades (voice packets were sent over ARPANET in the 1970s, notes the website Get VoIP). “The original idea behind VoIP was to transmit real-time speech signal over a data network and to reduce the cost” for long-distance calls, because VoIP calls would go over packet-based networks at a flat rate, instead

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Entrepreneur Logo

Your startup might be lurching along without much capital, but that doesn’t mean you can drop off the grid. Your business needs social media, and, fortunately, you don’t have to drain your account to get a big boost from today’s hottest platforms. You just have to be strategic without becoming too stingy. Read full article here >

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Even entrepreneurs who wouldn’t necessarily designate themselves “traveling businesspeople” aren’t immune to traveling for work. In fact, of the millions of trips Americans take annually, 16 percent are at least partially for business purposes, according to the U.S. Department of Transportation. Read full article here >

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Noobpreneur.com Logo

Despite lower unemployment rates and a stronger market, the startup slump is very real. Shortly before the recession in 2006, more than 550,000 businesses opened their doors. In 2015, the most recent year surveyed by the U.S. Census Bureau, that number was 414,000. Read full article here >

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Forbes logo

Elon Musk is a man who is accustomed to getting what he wants, and right now, it seems that he wants to put people on Mars. He’s not alone, as there are a few other high-profile efforts to put humans on the red planet. Read full article here >

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business.com logo

For many companies, investing in the right tools can pay serious dividends, which is why more companies are making room for them in their annual budgets. However, a powerful piece of expensive software won’t drive growth on its own. Businesses are getting smarter – or they’re trying to. Gartner Inc. predicts that the global business intelligence and analytics software market will eclipse $18 billion in revenue this year, and that number will be even larger by the end of the decade. Read full article here >

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As a marketing guy at an e-commerce service provider, I often ask myself this question. We know that we get 85% of our business through direct signups on our website. The remaining 15% is split between sales calls, request a quote submissions and other direct outreach methods. In terms of signups, events struggle to break out of the “other” category on the pie chart of our efforts. And yet we spend thousands of dollars on signage, swag, space and sponsorships. Why? Read full article here >

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startup nation logo

Chatbot technology is nothing new — what’s new is the growing number of industries that are now able to take advantage of it. From taking a pizza order to building a strong financial portfolio, artificial intelligence (AI) and chatbot technology is becoming more functional and more prevalent than ever before.   Read full article here >

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Entrepreneur Logo

Our CEOs latest thoughts on customer service published at Entrepreneur.com: Customer service is entering a renaissance. Technology is completely redefining what it means to help your customer base, with use of live chat expected to grow by 87 percent over the next 12 months to 18 months. Read full article here >

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Tech.co logo

“Meeting” has become a dirty word. Diatribes against meetings exploded in recent years, on the grounds that they’re counterproductive and bad for business. Researchers estimate that unproductive in-house meetings cost U.S. businesses $37 billion in wasted resources. Read full article here >

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Startups.com Logo

The biggest brands in the world become what they are with the help of one elusive ingredient: customer loyalty. In a world oversaturated with scattershot marketing messages, successful companies take the time to truly get to know their customers — their motivations, fears, ideas, and priorities — and tackle customer service with relentless dedication. Read full article here >

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GetApp Logo

In a recent product review, GetApp.com compared the functionality of the Phone.com virtual PBX system to that of a traditional (landline) office phone system.  The article reviews Phone.com through a small business lens and remarks, “Small businesses and savvy shoppers… agree that Phone.com’s system offers the most flexibility and freedom for organizations.” The ability to answer calls from anywhere, and the multitude of options for managing voicemail and receiving SMS, are some of the things that set Phone.com ahead of landline systems.  The 24/7 US-based customer service and highly flexible set up from the web-based control panel are other important

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TMCnet Logo

Phone.com Vice President of Channel Development Joel Maloff spoke with TMCnet at ITEXPO East 2014 about the need for SMB disaster recovery and business continuity planning. Read the full article here.

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Cloud Communications Logo

As millions of workers across the globe have adopted alternative ways of working to help fight the spread of COVID-19, Phone.com has harnessed its industry-leading experience and created the innovative technology needed to support remote work. With high-quality video, messaging, screen and file sharing, Phone.com’s updated video meetings service delivers crystal clear communications and seamless collaboration from anywhere at any time on any device. Read the full story at Cloud Communications Alliance >>

Read More »
Forbes logo

COVID-19 has prompted the world to hunker down and work from home. For the average person with a desk job, this doesn’t pose regulatory problems, but for healthcare providers, the use of personal devices and lack of oversight from an organization’s IT department is leaving them and their companies susceptible to violations of the Health Insurance Portability and Accountability Act (HIPAA). Enforcers of HIPAA, the Office of Civil Rights (OCR) and the Department of Health and Human Services (HHS), announced on March 17 that they would be using “enforcement discretion” regarding HIPAA violations, potentially waiving some penalties for healthcare providers who serve

Read More »
Analytics Week

The most prominent vector affecting the contemporary data landscape is its increasing decentralization. Developments in cloud computing and mobile technologies have largely supported the trend in which modern workforces are becoming more distributed—yet better connected—than they previously were.   The mobile technology space has proved particularly utilitarian in this regard, with a number of innovations predicated on empowering professionals in work environments external to the enterprise. A recent partnership between Web.com Group and Phone.com is furthering this movement by providing a solution to enable employees to leverage the same mobile device with two phone numbers—one for work and one for business.   By relying

Read More »
ROI-NJ

Newark-based telecom company Phone.com has joined with Web.com to provide a just-in-time communications solution for small business owners juggling personal calls and business calls during the challenging shelter-at-home circumstances.   Phone by Web.com is a dedicated business line, including a mobile app, that enables professionals to use separate business and personal phone numbers on a single mobile device.   The app streamlines both business and personal calls from one device, reducing telecommunications costs (no need to carry two smartphones in your pocket) and helping small- and medium-sized businesses better organize their business. For desktop users, the expanded web app (web.phone.com) allows a user to process

Read More »
Telecom Reseller logo.

Web.com Group, a leading web technology company serving millions of customers around the world, and Phone.com today announced a partnership program featuring a new business communications service purpose-built for mobile professionals. The service provides businesses with the ability to secure the two most critical elements of their brand identity in minutes: a website address and phone number. It is currently available for Web.com and Network Solutions customers.   Phone by Web.com, is a dedicated business line including a mobile app that enables professionals to use separate business and personal phone numbers on a single mobile device. The app streamlines both business and

Read More »
Pandemic tech news

With millions of companies across the world still coming to terms with a massive, sudden transition to work-at-home environments, technologies to enable teleworking have been front and center. Many tech companies have reported significant increases in their cloud communications and collaboration solutions, which give workers access to the same communications tools they have at the office.     One of the challenges of remote and mobile workers is the BYOD trend – workers are using their personal mobile devices for business activities. For employees, that can be a disruption, especially when business calls come in during off hours. It can

Read More »
Small Biz Daily

By Joel Maloff As small businesses adapt to a remote workforce during the COVID-19 pandemic, many risk falling prey to compliance violations without knowing it, particularly in highly regulated sectors, such as healthcare and finance.   Small businesses in both sectors are learning to embrace digital transformation as a resourceful and immediate way to handle the remote telework needs presented by the pandemic. That’s only the first step. They must also educate themselves on regulations and prevent violations from happening while their staff is remote working. With a remote and largely unsupervised workforce that isn’t always mindful of compliance, the

Read More »
Telecom Reseller logo.

Phone.com Recognized for Industry Innovation Phone.com announced today that TMC, a global, integrated media company, has named Phone.com as a recipient of a 2020 INTERNET TELEPHONY Product of the Year Award.   Phone.com is the modern, work-from-anywhere communications solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Phone.com is used by over 30,000 companies.   Phone.com is a comprehensive cloud-based business phone system that offers enterprise-grade, unified communications and collaboration (UCaaS) services without requiring any contract or large up-front investment. Phone.com’s award-winning platform includes HD voice, video conferencing, text messaging, collaboration, fax, audio conferencing, and many other features

Read More »
Channel Partners

Communications platform as a service (CPaaS) is the hottest new trend in the channel, and we’re sure to hear more about it in 2020. But what exactly is it, who is it right for and how do partners take advantage so they can be on the leading edge of this tech? There are a lot of questions that will be addressed at next month’s Channel Partners Conference & Expo. Panelists include Eric Hernaez, president of Sky switch; Ari Rabban, our very own CEO and co-founder, and Steve Smith, CEO of Fonative. In a Q&A, Rabban and Smith give a sneak peek

Read More »
Forbes logo

By Ari Rabban Forbes Councils Member Even if you’re a successful serial entrepreneur, no amount of experience completely removes the challenges of running a business. Whether you’re embarking on your first venture or you’re a seasoned leader, you’ll likely deal with these four obstacles. Here’s how to navigate them. Read the full article on Forbes >>

Read More »
Forbes logo

Entrepreneurs are highly motivated. They crave new technology and aren’t afraid to dive headfirst into new projects. I’ve found most entrepreneurs share several common traits: energy, confidence, persuasion, leadership, personal accountability, interpersonal skills and goal orientation. They follow their instincts and embrace risks. Most successful, self-made businesspeople also have magnetic personalities that subliminally attract people to them. But what most distinguishes true entrepreneurs is the drive to forge ahead and continuously innovate. However, some entrepreneurs lack the skills necessary for long-term success, such as patience, organization, executive function, the ability to prioritize and the discipline to stick to their roadmap.

Read More »
Channel Partners Expo

                                  Phone.com is featured on the Tehrani.com Comm & Tech blog on the importance of cybersecurity and compliance. In our pre-conference at ITEXPO, Phone.com will hold a workshop on getting your business communication system in order. Click here to read Rich’s blog and register for the workshop at ITEXPO on February 11, 2020.  

Read More »
TechRadar award best phone service for business

  In a recent article on TechRadar, Phone.com was named one of the best business phone services for SMEs (small to midsize enterprises) for 2020. The article focused on Phone.com’s HIPAA compliance, premium features, and overall dependability and affordability. A big takeaway from the piece was that what Phone.com does really well is “make full-featured cloud-based business phone services really accessible to the smallest of businesses…whether you’re a one-person LLC or sole trading you can still access features normally available only to enterprises.” Here’s the article with Phone.com’s full review.  

Read More »
Top Auto Attendant

  Phone.com was recently named as one of the best Auto Attendant Phone Systems of 2019 by leading digital resource for small businesses, FitSmallBusiness.com. The criteria was based upon telecom companies who provide Auto Attendant services as part of their feature package. Auto Attendant is a feature in which a short greeting welcomes incoming callers and routes them based on pre-specified call handling rules. FitSmallBusiness noted that Phone.com is the best Vanity Phone Number Provider with Auto Attendant, saying: “With plans as low as $12.99 per month, Phone.com is best for businesses wanting a customized vanity phone number (like 1-800-FLOWERS)

Read More »
Channel Vision Logo

By Gerald Baldino   Phone.com chief technology officer and executive vice president Alon Cohen has been named a Legend of Technology by the New Jersey Tech Council (NJTC). Cohen is among a select group of New Jersey’s foremost technology leaders who will be honored for their extraordinary accomplishments at the NJTC 23rd Annual Awards Celebration, to be held November 21, 2019, at the Marriott Bridgewater. For New Jersey technology businesses, the NJTC is a resource for business development, education, networking and recognition, advocacy, and offers myriad programs through which member companies can access capital and other resources to help them grow. At this year’s

Read More »
Destination CRM Logo

Phone.com, a provider of cloud-based unified communications and collaboration services for small business, has integrated SAM.AI, a network-powered CRM platform that leverages artificial intelligence (AI), into its platform. Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their team’s call performance. SAM is built with natural language processing and understanding and machine learning to process, analyze, extract, and present data in a format that mirrors real conversations. “For support

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Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance NEWARK, NJ / ACCESSWIRE / November 14, 2019 / Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, today announced that its platform now integrates with SAM.AI (SAM), a network-powered CRM platform that leverages artificial intelligence (AI). Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their

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Alon and Ari

Last Thursday, November 7, 2019, Phone.com was honored to host Gov. Phil Murphy of New Jersey at our office in the beautiful and historic Hahne & Co. building in downtown Newark, NJ.   The governor explored our innovative workspace and took the time to meet our NJ team who, frankly, could not wait to express their excitement about the whirlwind of innovation and growth surrounding both Phone.com and Newark. Headquartered in the largest city of the state that invented the telephone, we are quite proud of our position as a telecom industry leader.   The governor’s visit was part of

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    “Phone.com, a pioneering company in the field of cloud communications, has kept it simple and kept its mandate from its beginning: to deliver excellent and affordable cloud communications services to the SMB market, which Rabban defines as twenty employees and smaller. Today, phone.com works to deliver larger enterprise style services to the SMBs at prices that make sense for SMBs.   In this podcast, Ari Rabban, CEO provides an overview of the firm’s history and some insight into the company’s newest developments. “There’s no secret sauce,” says Rabban in discussing his company’s ongoing success in a competitive market.

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NJ tech Weekly

Photo & Text by William Swayze   The owners of small and medium-sized businesses (SMBs) are often overwhelmed by the thought of embracing new voice-assisted technologies for their staff and customers.   Voice applications are too complicated, expensive and advanced, they complain. They also note that the major players in voice tech are still ignoring them in favor of doing business with big companies.   Robert Naughton, chief revenue officer at Voicify (Brooklyn, N.Y.), told a group of SMB owners and others that this was not the time to dawdle.   “If you’re not first, you are last. In voice

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How is AI going to help small businesses? by Alon Cohen, CTO/EVP Phone.com   The power of the cloud is such that technologies that were once out of reach for all but the largest companies can now be implemented easily by almost any small business. The same can be said about many aspects of artificial intelligence. Businesses can now purchase off-the-rack AI services to help them with everything from fraud prevention to tax preparation. They can find their customers where they live by integrating with smart home devices found in over 25% of US households…. Click here to read the

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VOICE Summit 2019 News Arria NLG and Phone.com announce plans for world’s largest voice-first event. By DevPro Journal Staff   July 1, 2019 Arria NLG announced that its Chief Scientist, Professor Ehud Reiter, and COO, Jay DeWalt, will co-host, “How Businesses Are Leveraging the Power of Natural Language Generation and Conversational AI,” at VOICE Summit 2019, to be held July 22-25, 2019 at the New Jersey Institute of Technology in Newark, NJ. The award-winning provider of natural language generation (NLG) is a VOICE Summit Silver Sponsor, and company executives will showcase its leading-edge technology at booth K-25 and K-26. Phone.com announced that both CEO, Ari Rabban, and CTO, Alon Cohen,

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Small Biz Daily

Just because consumers may prefer to call your business doesn’t mean they’ll settle for sub-par experiences. By Ari Rabban, CEO, Phone.com Chatbots, live messaging, SMS, artificial intelligence, video chat—all of these channels and technologies have changed the way consumers interact with businesses. And in return, more entrepreneurs and small business owners are content to list their personal numbers under their organization’s contact information. But for all the hype around more modern customer service channels, voice remains an essential part of your communications. Studies show that 70% of consumers still prefer to speak to human customer service representatives over automated systems.

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“Phone.com has introduced a completely overhauled version of its Phone.com Communicator softphone, an application for users to manage all channels of business communications directly from any Windows or Mac desktop computer or laptop…”   Click here to read the rest of the article >

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Built in-house by VoIP’s foremost experts on serverless architecture, cloud-based UCaaS platform runs on all Mac and Windows computers and will integrate HD Voice, video collaboration, team messaging, one-click conferencing, call recording, IVR and other business communications   NEWARK, NJ / ACCESSWIRE / June 19, 2019 / Phone.com today introduced a completely overhauled version of its Phone.com Communicator softphone, an application for users to easily manage all channels of business communications directly from any Windows or Mac desktop computer or laptop. For small and medium-sized businesses (SMBs), Phone.com Communicator’s user-centric design provides unfettered visibility to inboxes, address books, call logs, and the industry’s

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Phone.com CEO Ari Rabban, Karen Hunter and Alon Cohen

  Phone.com was invited to join the Karen Hunter Show on SiriusXM on May 28th, 2019 for #TechTuesday. Our own Ari Rabban, CEO of Phone.com, and Alon Cohen, CTO and Executive VP, had the pleasure of joining Karen for an informative chat session on her show, talking about Phone.com’s benefits for small-to-medium businesses, the Newark, NJ entrepreneurial community and emerging VoIP technology.   Besides hosting her SiriusXM show on channel 127 Urban View, Karen Hunter is a Pulitzer Prize-winning journalist and professor. Her radio talk show is widely lauded for its focus on emerging technology, entrepreneurial spirit, hands-on approach to

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  NEWARK, NEW JERSEY – Phone.com’s SVP of Business Development, Brent Barbara, recently sat down for a one-on-one interview with TMCNet.com CEO Rich Tehrani about Phone.com’s growth. To read Tehrani’s blog post, click here >

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LAS VEGAS, NV – Phone.com’s SVP of Strategic Alliances & Chief Compliance Officer Joel Maloff will speak at the ITEX & MSPEXPO in Las Vegas on Thursday, April 25, 2019 at 9:00 am. For more information, click here >

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April 10, 2019 // Cloud Communications Alliance, Douglas Green, Healthcare, Podcasts, Press Releases, SR 4-14 podcast In less than ten years, Joel Maloff, Senior Vice President of Strategic Alliances and Chief Compliance Officer at phone.com has been a part of a big expansion of the company’s community of channel partners. A key component of the company’s growth has been healthcare, which means meeting demand for HIPAA-compliant, cloud-based communications services. In this podcast Maloff discusses in detail the mechanics of compliance and why it’s critical for companies in cloud communications to partner with a company who has put their arms around

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In a piece for Uxaas Journal, Phone.com‘s Joel Maloff gives tips for MSPs searching for VoIP & UcaaS vendor partners. Read more here >

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  CTO/EVP of Phone.com Alon Cohen’s article for the technology site, No Jitter, is about the emergence of APIs in unified communications services. Cohen’s piece details how APIs can streamline UC and strengthen their value through topics like programmatic communications tools, simple access to the PBX, flexibility of IVR systems, and more. Read the full article here >

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Phone.com’s CEO Ari Rabban gave the keynote speech at the third annual Newark Tech Summit on Tuesday, October 16. Held in downtown Newark, the event brought together entrepreneurs, startups, companies, and people in the tech industry eager to connect. Rabban’s spoke of his journey in the telecom industry and how integral the city of Newark is in the burgeoning New Jersey tech scene. Read the full article here >

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New Jersey Tech Weekly

A coworking space is made up of its members, and on the day of the Launch Pad ribbon cutting we were able to find several tech entrepreneurs who wanted to talk to us about the space. Anchoring the coworking space is Phone.com, which moved 16 employees to Launch Pad in April. Ari Rabban, cofounder and CEO of this 10-year-old “startup,” was one of Launch Pad’s “first believers.” A first believer, according to Launch Pad cofounder and CEO Chris Shultz, can be a supporter or even one of the the first customers. Rabban was both. And he’s so enthusiastic about his new surroundings that

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Newark, NJ—Scores of residents and entrepreneurs from the city attended a ribbon cutting ceremony and celebration for the opening of Launch Pad, a co-working space located in the Hahne & Co building on Halsey Street. The event, held at the Launch Pad Newark on Wednesday night, featured a live band, food and drinks. Mayor Ras J. Baraka, Launch Pad CEO Chris Schultz, Phone.com President Ari Rabban, and L+M Developer Jake Pine participated in the ribbon cutting. Chief Information Officer for the City of Newark Seth Wainer told TAPInto Newark that Launch Pad creates an important space for both big and small

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BizTech

Today, users of a multitude of mobile and desktop applications regularly take advantage of Voice over Internet Protocol technology. Many popular communication apps, from Cisco Systems’ WebEx to Skype, trace their lineage back to technology pioneered by Alon Cohen. VoIP uses IP to transmit real-time voice communications, and its foundation dates back several decades (voice packets were sent over ARPANET in the 1970s, notes the website Get VoIP). “The original idea behind VoIP was to transmit real-time speech signal over a data network and to reduce the cost” for long-distance calls, because VoIP calls would go over packet-based networks at a flat rate, instead

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Your startup might be lurching along without much capital, but that doesn’t mean you can drop off the grid. Your business needs social media, and, fortunately, you don’t have to drain your account to get a big boost from today’s hottest platforms. You just have to be strategic without becoming too stingy. Read full article here >

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Even entrepreneurs who wouldn’t necessarily designate themselves “traveling businesspeople” aren’t immune to traveling for work. In fact, of the millions of trips Americans take annually, 16 percent are at least partially for business purposes, according to the U.S. Department of Transportation. Read full article here >

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Despite lower unemployment rates and a stronger market, the startup slump is very real. Shortly before the recession in 2006, more than 550,000 businesses opened their doors. In 2015, the most recent year surveyed by the U.S. Census Bureau, that number was 414,000. Read full article here >

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Elon Musk is a man who is accustomed to getting what he wants, and right now, it seems that he wants to put people on Mars. He’s not alone, as there are a few other high-profile efforts to put humans on the red planet. Read full article here >

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For many companies, investing in the right tools can pay serious dividends, which is why more companies are making room for them in their annual budgets. However, a powerful piece of expensive software won’t drive growth on its own. Businesses are getting smarter – or they’re trying to. Gartner Inc. predicts that the global business intelligence and analytics software market will eclipse $18 billion in revenue this year, and that number will be even larger by the end of the decade. Read full article here >

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As a marketing guy at an e-commerce service provider, I often ask myself this question. We know that we get 85% of our business through direct signups on our website. The remaining 15% is split between sales calls, request a quote submissions and other direct outreach methods. In terms of signups, events struggle to break out of the “other” category on the pie chart of our efforts. And yet we spend thousands of dollars on signage, swag, space and sponsorships. Why? Read full article here >

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Chatbot technology is nothing new — what’s new is the growing number of industries that are now able to take advantage of it. From taking a pizza order to building a strong financial portfolio, artificial intelligence (AI) and chatbot technology is becoming more functional and more prevalent than ever before.   Read full article here >

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Our CEOs latest thoughts on customer service published at Entrepreneur.com: Customer service is entering a renaissance. Technology is completely redefining what it means to help your customer base, with use of live chat expected to grow by 87 percent over the next 12 months to 18 months. Read full article here >

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“Meeting” has become a dirty word. Diatribes against meetings exploded in recent years, on the grounds that they’re counterproductive and bad for business. Researchers estimate that unproductive in-house meetings cost U.S. businesses $37 billion in wasted resources. Read full article here >

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The biggest brands in the world become what they are with the help of one elusive ingredient: customer loyalty. In a world oversaturated with scattershot marketing messages, successful companies take the time to truly get to know their customers — their motivations, fears, ideas, and priorities — and tackle customer service with relentless dedication. Read full article here >

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In a recent product review, GetApp.com compared the functionality of the Phone.com virtual PBX system to that of a traditional (landline) office phone system.  The article reviews Phone.com through a small business lens and remarks, “Small businesses and savvy shoppers… agree that Phone.com’s system offers the most flexibility and freedom for organizations.” The ability to answer calls from anywhere, and the multitude of options for managing voicemail and receiving SMS, are some of the things that set Phone.com ahead of landline systems.  The 24/7 US-based customer service and highly flexible set up from the web-based control panel are other important

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Phone.com Vice President of Channel Development Joel Maloff spoke with TMCnet at ITEXPO East 2014 about the need for SMB disaster recovery and business continuity planning. Read the full article here.

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