PCMagazine @Work and the NY SMB Tech Club

By: Ari Yesterday, Alon and I were gussets of PC Magazine in New York City. We were invited to present Phone.com – Virtual Office and discuss trends in the small business phone market including hosted and managed pbxs and other solutions for SMEs. This event was part of the New York SMB Club which was founded by Mor Sela and featured IT professionals from the tri-state area. It was a great (and warm) NY evening! We had a live discussion exchanging ideas about the telecom needs of small business. What we all agreed on is how wide the definition of

Today we published an interview with Mike Kolodziej, Founder and President of TheDentDoc (www.thedentdoc.com). TheDentDoc is a long time Phone.com customer and in using the Phone.com Virtual Service demonstrates how small companies can take great advantage of services once available only to much bigger businesses. TheDentDoc is a Southern California based dent repair shop for cars but they come to you to do the repair work on your car. Using technicians and other contractors to do the work Mike and his team are always on the go and by using the Phone.com Virtual Office service they can always be reached

We at Phone.com are delighted to be invited to speak at the ITEXPO and Conference taking place in the Los Angeles Convention Center September 16-18. ITEXPO is a prestigius event and one of the leading voice over IP conferences worldwide. It is also one of the first events recognizing the Internet Telephony and VoIP industry. I was invited to participate in a panel discussing VoIP solutions for small business and I will be discussing trends in the industry and demonstrate how our own Phone.com – Virtual Office solution addresses the needs of the small business market segment. You can learn

SI. OUI. As we wrote in one of our previous postings: You only have one chance to make a first impression! Creating a professional greeting to welcome callers on your business phone number is an essential tool for success. Indeed, many of our customers are already using Phone.com professional recording services to create custom greetings, menus and even voicemail recordings. We have now added several exciting voice talents that will allow you to record your greetings in French and in Spanish. Hear what these voice professionals sound like in either French Greeting or in Spanish Greeting. For a complete list

By: Alon Cohen Though I have used VoIP for many years, we always had two “regular” home phone lines delivered by the “regular” phone company. One served as our main home phone line, the other as my fax line. But now I have gone cold turkey on both and am all digital. I have found out that I really can not justify the expense on these phone lines, and by smartly moving my numbers to Phone.Com Virtual Office and Phone.com Home Phone and by simply managing my numbers on-line I can now not only save money but I can also gain

Hello. We hope everyone had a great 4th of July weekend! Today we want to point out a new section on our website where we will dive in and share information about some of our “cool” features. Our first two “featured features” are: 1) Call Forwarding & Follow Me 2) Advantages of call “Queues” Please visit our Features section to learn more. We will be updating this section and add customer stories to help demonstrate how so many are taking advantage of the power platform Phone.com Virtual Office offers. On a different note, last week industry analyst and blogger Jon

There are many publications covering the voice over IP (VoIP) industry. One of the better industry publications for reviewing trends and seeing some “real analyzed” industry stats is: IP Business News, edited by Gary Kim. A recent article discusses the large number of home phone lines that the big incumbent phone companies are losing. Contrary to what many think, these lines are not all lost to mobile phones. The article addresses a survey conducted by the Yankee Group showing that “Many consumers are not getting rid of their home phone but instead are switching to alternate or lower cost residential

A Traditional old school IT manager or small office manager that has bestowed the authority to define the office new phone system, will go to the standard distribution channels for Avaya, Nortel, Mitel or Siemens, looking for a PBX or a Key system to fit his/her current office needs. In fact an experienced IT manager will try to satisfy the company needs five-ten years a head. Yet as budgets are shrinking the two requirements seems to collide. While at the same time the operational requirements mount. If you are a PBX distributer you are probably feeling the price and budget

Written by Brian Scott, COO Phone.com and Phone.com Labs The internet needs a free, universal registry of telephone numbers. That’s sort of tangentially related to ENUM (Telephone Number Mapping), but I would guess that legacy telecom is too snooty to cooperate with any sort of movement like that. It would be wonderful if, after receiving a nuisance call, or identifying a fraudster/phisher, I could look up the company that provides service for that phone number, perhaps with an abuse contact that I might actually have a conversation with. I see a lot of parallels between abuse of phone numbers and

Our friend Matt Malden, founder and CEO of Yield Software announced today that they have raised $6 million in a second round of funding led by Menlo Park-based Draper Fisher Jurvetson and also Spokane Valley, Wash.-based WPP. Yield Software develops software that helps companies efficiently expand their advertising and branding from traditional media to the Internet. Besides Matt and his partner John Coker, Yield Software was the brainchild of WashingtonVC founder Mike Mann who is also the Co-founder of Phone.com. We wish Matt and his team all the best!

Using Software as a Service (SaaS) as your office Phone solution “Software as a service” (SaaS, typically pronounced ‘Sass’) is a model of software deployment where an application is hosted as a service provided to customers across the Internet. By eliminating the need to install and run the application on the customer’s own computer, SaaS alleviates the customer’s burden of software maintenance, ongoing operation, and support. Using SaaS also can reduce the up-front expense of software purchases, through less costly, on-demand pricing.” See Wikipedia for more. Phone.com is committed to freeing companies from traditional telephony infrastructure, its failure rates, hidden

Today our Phone.com – Virtual Office service added new advanced call routing capabilities enabling virtually unlimited options on call forwarding to any phone, or menu, based on time of day or even a specific caller ID.   Callers can be directed based on their number (or time of day) they called to any phone. These new call control capabilities also enable any Phone.com account owner to upload their address book and dial any contact straight from their personal online control panel.   By placing calls out of their control panel the recipient will see their virtual office phone number. No