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5 Ways to Engage with Your Customers Online

In the age of instant communication, it’s easier than ever to reach potential customers, current customers, and everyone else in between. Whether it’s through a conversation on Facebook, an email with a disgruntled customer, or a tweet about your excellent service, it’s hard to overstate how important it is to... Read More

TMCNet: Phone.com adds Enterprise Features and HIPAA Compliance

Phone.com is now proudly serving over 30,000 customers and to mark the milestone, CTO/EVP Alon Cohen sat down with TMCNet to discuss serverless architecture, HIPAA compliance, integration with Zapier, and more. Read the full article here > Read More

Phone.com Feature Spotlight: Video Conferencing

It seems like we all live through video these days. Whether it’s Snapchat or Instagram, Vimeo or YouTube, video dominates all the facets of our lives. It certainly helps, of course, having a high quality camera ready to go right in your pocket. Video has also revolutionized the ever-changing workplace.... Read More

5 Top Benefits of VoIP for Business

  While some businesses adapt to change faster than others, the business world as a whole is usually kind of slow to change. Even when there are advantages to adopting new technologies, the nature of business and the work (and cost) of integrating new technologies causes most companies to take... Read More

Call Forwarding Made Easy

At the Phone.com headquarters in Newark, New Jersey, we’re lucky to be in such a wonderful coworking space like Launch Pad surrounded by entrepreneurs, tech companies, and myriad other small businesses that make up the community. One such entrepreneur started using our service but had a bit of a problem... Read More

The Tech Companies, Startups and Individuals That Call Newark’s Launch Pad Home

A coworking space is made up of its members, and on the day of the Launch Pad ribbon cutting we were able to find several tech entrepreneurs who wanted to talk to us about the space. Anchoring the coworking space is Phone.com, which moved 16 employees to Launch Pad in April. Ari Rabban,... Read More

6 Ways to Uplevel Your Social Media Marketing This Year

Social media marketing is an important tool in modern business. While it was once seen as an interesting way to differentiate your company from the competition, it’s now all but essential if you want to really reach potential customers. Unfortunately, many businesses don’t take social media marketing as seriously as... Read More

Happy Thanksgiving!

Happy Thanksgiving from the Phone.com family to yours! We hope you're using scheduling and all of the other tools we offer to screen your calls and ensure a quiet and festive holiday. No one wants their mid-afternoon Thanksgiving nap interrupted by spam phone calls! We also hope you enjoy your... Read More

Ring, Ring: Why The Phone Is Still A Great Tool For Closing Sales

Even as Entrepreneur sounds the death knell of that long-honed sales technique the cold call, the idea of using the phone as a sales tool is only gaining steam. Even if outbound is “old hat” and used less in both call center and small business settings, there are plenty of... Read More

Never Forget – 15 Years After 9/11

"We're still the America of heroes who ran into harm's way; of ordinary folks who took down the hijackers; of families who turned their pain into hope. We are still the America that looks out for one another, bound by our shared belief that I am my brother's keeper, I... Read More

Growing Your Business Begins with You!

  "When you struggle to learn something, your brain actually GROWS." Bill Gates   We know that what we think, we become. What you believe fuels your behavior, and behavior determines success. It stands to reason, then, that how you see yourself and the challenges you face daily in business, has a lot to... Read More

Security Advisory: Have an Older Polycom Soundpoint IP Phone?

  At Phone.com, we support our customers using a wide range of phone types with our service, even if we don't sell those phones directly. Unfortunately, manufacturers sometimes discontinue the sale and support of certain models as they introduce newer ones to replace them.   While most technology continues to progress and improve,... Read More

Three Phone.com Features that You’re Not Using but Should

  Our Customer Service agents really know how to make the most of your Phone.com service. They can tell you how to minimize costs when adding a new phone line, or the easiest way to transfer your existing number over to Phone.com. They also know the features that really make life easier. Last week, I... Read More

Where Would You Locate Your Hi-Tech Startup?

If you're scouting a location for a tech company close to New York, you're probably considering the following: Can I find the talent I need here? Is this a developing startup community, and am I close to tech colleges and incubators? How much will I need to spend on office space, and how... Read More

What’s in Your Startup Toolkit?

As you build a small company, you need tools you can rely on. Cheap might sound good but scrimping on software can end up costing you a lot more if performance is poor or features are just not there. In a recent article on The Next Web, CEO of Distil Networks Rami Essaid... Read More

Interested in a Little Brand Recognition? (1-800-NotVain)

The term vanity phone number is a bit strange, because vanity numbers have very little to do with vanity. A vanity number is a local or toll-free phone number made up letters or numbers that are either easy to remember or represent your business well. For example, 858-555-5000 or 1-800-FLOWERS. And... Read More

Know Your Emu: A Lesson in Customer Service

Growing up, my family lived in rural suburbia, an area with horse trails instead of sidewalks and the earthy smell of dairy cows in the air. We had a pet emu, called Emu. Emu lived in the back corner of our yard, beside the chicken coop, fenced in with a shoulder-height chain-link fence and... Read More