Best Practices for Effective Video Meetings

Professional man on a video meeting.

In the wake of the Covid-19 pandemic, businesses have discovered a new way to run more effectively. More and more workers are working remotely, and companies don’t want to send employees around the country for meetings or conferences.  Related: What Business Communication Services Are Essential for Your Business?  Almost every company has grown to love video conferencing and meetings for one-on-one and groups. Video meetings provide many benefits to all the participants, and they are as effective as in-person meetings as long as you maintain best practices.  This guide helps you understand the best practices for effective video meetings and

Read More »
Colleagues making sales calls on VOIP

  These days, the cold call is becoming risky business. With new apps for call blocking and the iOS update to silence unknown callers, it can make the life of a salesperson difficult.    According to a Hubspot statistic, it can take up to 18 calls to land a single buyer! If you have a personal connection, you’re 4.2 times more likely to get that appointment.   That means both that you should make personal connections as often as possible and that salespeople are generally quite used to rejection. The missed calls, the unread messages, and voicemail boxes chock full

Read More »
Custom phone numbers

What’s in a phone number?   For a regular person, not much. But if you’re a business owner, a business phone number can be the reason your customers call you, especially if it’s easily memorable. Social media engagement might be on the rise, but many customers still prefer calling. Not only can they talk to live agents, but they can also get immediate responses to their needs.  Customer phone communications are essential to your business. Not only can you offer your clients support, but you can also gauge how your marketing campaigns are performing. Phone communications may boost sales, improve

Read More »

Business phone numbers, such as 800 numbers, are the bridge to facilitating communication in your business. This includes specific features of business phone numbers, such as forwarding calls to relevant departments so that customers are always attended to quickly and efficiently. Since these lines are specific to business communication, used to manage calls from clients, suppliers, and other stakeholders, a business number should be a top priority for any business.  This is the most accessible and traditional method clients will use to contact the company. Tending to customer inquiries through timely engagement with clients boosts customer engagement and satisfaction. That

Read More »
Online video chat with a customer

More than 30% of Americans use online video chat to communicate with brands and service providers. These numbers are expected to increase as the number of people who work from home increases. Consequently, if your business has not implemented online video chatting, you might be losing out on the opportunity to interact with your customers and, thus, revenue. If you want to be a brand known for customer service and responsiveness, you’ll need a live answering service that most closely mimics a physical encounter. A video chat is the closest thing we have to physical, eyeball-to-eyeball interaction.  A reliable video

Read More »
HIPAA compliant phone system

Healthcare providers must take many factors into consideration when choosing a phone service for their practice. The ability to effectively support patients, the provider’s business terms, and the reliability of the service are all essential factors. Another critical concern is HIPAA compliance. Phone.com offers a HIPAA-compliant VoIP communications solution for our healthcare customers. Here are some of the questions we are most frequently asked.   What Information is Covered Under HIPAA?   Protected health information (PHI) includes any individually identifiable health information that is transmitted or stored in any form, including in-person conversations, electronic records, and physical documents by a

Read More »

There’s a reason custom phone numbers are all the rage even though businesses today have so many ways and avenues of communication. They’re easy to remember and provide a direct link between customers and companies. Even with all digital communication channels, more than half of customers surveyed feel that talking to a person over the phone is reassuring and boosts confidence while buying an item. If you still don’t have a memorable business number, now’s the time to get a custom phone number for your company. Of course, you can maintain responsive telephone communication within your business without incorporating custom

Read More »
Contact center workers

Running a small business is difficult, to say the least. Did you know that, according to Forbes, 20% of small businesses fail in their first year, and 30% fail in their second year of operation? Those are pretty significant numbers, and they’re hard to ignore. So how do you ensure you don’t become another failure statistic? There are, of course, myriad reasons why small businesses fail. Insufficient capital, unsuccessful marketing initiatives, an unclear business model – all things that are important to be aware of, of course. Businesses can also run into trouble once they hit their stride when communication

Read More »
VoIP Phone Systems for Samll Business

What Is VoIP in Phone Systems for Small Businesses? There are now many more channels on which companies’ employees, clients, suppliers and other stakeholders can communicate. Emerging technologies such as chat, text and social media make it possible to connect everyone with the internet in a convenient way. Despite this, there is no doubt phone calls are as vital as ever, and many organizations are wondering if a VoIP phone system for small business is the best option for them. Most companies find it challenging to eliminate phone calls. Phone calls are an essential customer service tool that can easily

Read More »
Live receptionist service

  What is a Softphone? Depending on the size and the industry of your business, you might be swimming in a sea of desk phones. As life becomes more mobile and digital, especially after the pandemic, the desk phone’s days are numbered.  Companies, especially small- to mid-sized businesses, are ditching clunky telephones in favor of mobile communications. Here’s where the answer to “what is a softphone?” comes to save the day.  Softphones are basically software-based phones. They connect calls via a computer or mobile phone, relying on Voice over Internet Protocol (VoIP) technology. By using VoIP, you can place voice

Read More »
Do not disturb

Productivity Hack: What Is the “Do Not Disturb” Feature on Your Phone? The pandemic impacted everyone’s productivity, but a significant number of people relied on technology to keep their key performance indicators high. As an example, special features to disable mobile and office phones’ distracting rings and notifications became useful. You’re in the right place if you’re asking the question, “What is the ‘Do Not Disturb’ feature on my phone?”  In a nutshell, the “Do Not Disturb” mode sends business calls directly to voicemail. Top providers can set up sophisticated virtual IP phone systems that forward the calls to other

Read More »
2021 Small Business Resolutions

The end of the year is traditionally the perfect time to make plans for the coming year. The most popular New Year’s resolutions are health and fitness related, such as working out more, quitting smoking, eating healthier meals, taking up meditation, etc. Then there are some who have a different approach to New Year’s resolutions, making them not only about improving themselves, but their families (“being a better father”), their communities (“volunteering once a month”), or their work (“being a better manager”). Deciding to improve your performance at work can actually help you with all your other resolutions because any

Read More »
Doctor with a mobile phone

The Health Insurance Portability and Accountability Act (HIPAA) was created in 1996 to modernize the flow of healthcare information. It stipulates how all personal data maintained by the healthcare and healthcare insurance industries should be protected from fraud and theft. It also addresses limitations on healthcare insurance coverage. All healthcare and healthcare insurance industries are required to comply with HIPAA guidelines and can expect to be audited by the Office for Civil Rights (OCR), an organization within the U.S. Department of Health & Human Services (HHS). HIPAA compliance should be taken very seriously, as violations can carry civil or even

Read More »
Advice for Remote Work

Is Your Business Prepared for a Remote Workforce? Today’s workforce looks vastly different from that of just a decade ago. More companies are not only allowing employees to work from home, but they are encouraging it. In a recent report by FlexJobs and Global Workplace Analytics, remote work was found to have increased by 44 percent over the last five years and 91 percent in the past decade. Today, 4.7 million people, 3.4 percent of the U.S. population, now work from home. A FlexJob survey discovered that 74 percent of respondents believe flexible working has “become the new normal.”  

Read More »
Telephone service concept

The world of business today is heavily driven by customer feedback – they have the ability to leave reviews, write blog posts, and share stories through social media. So connecting with these customers and supporting their needs has a huge effect on client satisfaction and business success. Customer service has also been growing and evolving with new technology. But talking to customers on the phone remains one of the most important practices for a customer support team. So how can customer support teams improve their phone interactions to ensure client happiness? Keep reading for our customer support best practices for answering the

Read More »
Small business phone system.

Having reliable communication is a very important part of running a business. Customers and business partners need to be able to contact you. So what’s the best type of phone to get to make sure you’re always reachable? This will depend on the specific needs of your business. Keep reading to check out the pros and cons of the best small business phone systems. Types of Phone Systems There are several phone systems to choose from, depending on the needs of your business. We will discuss all the advantages and drawbacks of a few different options to find out what

Read More »
voip user text messaging

                        Only one third of businesses use some form of texting to communicate with their customers today. This is a hugely untapped business advantage. Here are ten tips on how Phone.com helps you use text messaging (SMS) in your business: ​ 1. Text messaging is included for free with all Phone.com plans. 2. All Phone.com phone numbers (toll free and local) are textable and can start sending and receiving text messages today. 3. Try my.phone.com – this new web-based user interface allows you and your staff to easily send and

Read More »
Woman working on a mobile phone.

                          To menu or not to menu? That is the question. But not really. If you’re a business with a business phone number, you’ll want to make sure your VoIP menu is set up for success. What’s great about the phone menu is it’s completely customizable, so you control how much or how little options you give customers when they call into your company. It all depends on your customer base or potential new business, so do your due diligence and get that research done prior. In the

Read More »
Professional man on a video meeting.

In the wake of the Covid-19 pandemic, businesses have discovered a new way to run more effectively. More and more workers are working remotely, and companies don’t want to send employees around the country for meetings or conferences.  Related: What Business Communication Services Are Essential for Your Business?  Almost every company has grown to love video conferencing and meetings for one-on-one and groups. Video meetings provide many benefits to all the participants, and they are as effective as in-person meetings as long as you maintain best practices.  This guide helps you understand the best practices for effective video meetings and

Read More »
Colleagues making sales calls on VOIP

  These days, the cold call is becoming risky business. With new apps for call blocking and the iOS update to silence unknown callers, it can make the life of a salesperson difficult.    According to a Hubspot statistic, it can take up to 18 calls to land a single buyer! If you have a personal connection, you’re 4.2 times more likely to get that appointment.   That means both that you should make personal connections as often as possible and that salespeople are generally quite used to rejection. The missed calls, the unread messages, and voicemail boxes chock full

Read More »
Custom phone numbers

What’s in a phone number?   For a regular person, not much. But if you’re a business owner, a business phone number can be the reason your customers call you, especially if it’s easily memorable. Social media engagement might be on the rise, but many customers still prefer calling. Not only can they talk to live agents, but they can also get immediate responses to their needs.  Customer phone communications are essential to your business. Not only can you offer your clients support, but you can also gauge how your marketing campaigns are performing. Phone communications may boost sales, improve

Read More »

Business phone numbers, such as 800 numbers, are the bridge to facilitating communication in your business. This includes specific features of business phone numbers, such as forwarding calls to relevant departments so that customers are always attended to quickly and efficiently. Since these lines are specific to business communication, used to manage calls from clients, suppliers, and other stakeholders, a business number should be a top priority for any business.  This is the most accessible and traditional method clients will use to contact the company. Tending to customer inquiries through timely engagement with clients boosts customer engagement and satisfaction. That

Read More »
Online video chat with a customer

More than 30% of Americans use online video chat to communicate with brands and service providers. These numbers are expected to increase as the number of people who work from home increases. Consequently, if your business has not implemented online video chatting, you might be losing out on the opportunity to interact with your customers and, thus, revenue. If you want to be a brand known for customer service and responsiveness, you’ll need a live answering service that most closely mimics a physical encounter. A video chat is the closest thing we have to physical, eyeball-to-eyeball interaction.  A reliable video

Read More »
HIPAA compliant phone system

Healthcare providers must take many factors into consideration when choosing a phone service for their practice. The ability to effectively support patients, the provider’s business terms, and the reliability of the service are all essential factors. Another critical concern is HIPAA compliance. Phone.com offers a HIPAA-compliant VoIP communications solution for our healthcare customers. Here are some of the questions we are most frequently asked.   What Information is Covered Under HIPAA?   Protected health information (PHI) includes any individually identifiable health information that is transmitted or stored in any form, including in-person conversations, electronic records, and physical documents by a

Read More »

There’s a reason custom phone numbers are all the rage even though businesses today have so many ways and avenues of communication. They’re easy to remember and provide a direct link between customers and companies. Even with all digital communication channels, more than half of customers surveyed feel that talking to a person over the phone is reassuring and boosts confidence while buying an item. If you still don’t have a memorable business number, now’s the time to get a custom phone number for your company. Of course, you can maintain responsive telephone communication within your business without incorporating custom

Read More »
Contact center workers

Running a small business is difficult, to say the least. Did you know that, according to Forbes, 20% of small businesses fail in their first year, and 30% fail in their second year of operation? Those are pretty significant numbers, and they’re hard to ignore. So how do you ensure you don’t become another failure statistic? There are, of course, myriad reasons why small businesses fail. Insufficient capital, unsuccessful marketing initiatives, an unclear business model – all things that are important to be aware of, of course. Businesses can also run into trouble once they hit their stride when communication

Read More »
VoIP Phone Systems for Samll Business

What Is VoIP in Phone Systems for Small Businesses? There are now many more channels on which companies’ employees, clients, suppliers and other stakeholders can communicate. Emerging technologies such as chat, text and social media make it possible to connect everyone with the internet in a convenient way. Despite this, there is no doubt phone calls are as vital as ever, and many organizations are wondering if a VoIP phone system for small business is the best option for them. Most companies find it challenging to eliminate phone calls. Phone calls are an essential customer service tool that can easily

Read More »
Live receptionist service

  What is a Softphone? Depending on the size and the industry of your business, you might be swimming in a sea of desk phones. As life becomes more mobile and digital, especially after the pandemic, the desk phone’s days are numbered.  Companies, especially small- to mid-sized businesses, are ditching clunky telephones in favor of mobile communications. Here’s where the answer to “what is a softphone?” comes to save the day.  Softphones are basically software-based phones. They connect calls via a computer or mobile phone, relying on Voice over Internet Protocol (VoIP) technology. By using VoIP, you can place voice

Read More »
Do not disturb

Productivity Hack: What Is the “Do Not Disturb” Feature on Your Phone? The pandemic impacted everyone’s productivity, but a significant number of people relied on technology to keep their key performance indicators high. As an example, special features to disable mobile and office phones’ distracting rings and notifications became useful. You’re in the right place if you’re asking the question, “What is the ‘Do Not Disturb’ feature on my phone?”  In a nutshell, the “Do Not Disturb” mode sends business calls directly to voicemail. Top providers can set up sophisticated virtual IP phone systems that forward the calls to other

Read More »
2021 Small Business Resolutions

The end of the year is traditionally the perfect time to make plans for the coming year. The most popular New Year’s resolutions are health and fitness related, such as working out more, quitting smoking, eating healthier meals, taking up meditation, etc. Then there are some who have a different approach to New Year’s resolutions, making them not only about improving themselves, but their families (“being a better father”), their communities (“volunteering once a month”), or their work (“being a better manager”). Deciding to improve your performance at work can actually help you with all your other resolutions because any

Read More »
Doctor with a mobile phone

The Health Insurance Portability and Accountability Act (HIPAA) was created in 1996 to modernize the flow of healthcare information. It stipulates how all personal data maintained by the healthcare and healthcare insurance industries should be protected from fraud and theft. It also addresses limitations on healthcare insurance coverage. All healthcare and healthcare insurance industries are required to comply with HIPAA guidelines and can expect to be audited by the Office for Civil Rights (OCR), an organization within the U.S. Department of Health & Human Services (HHS). HIPAA compliance should be taken very seriously, as violations can carry civil or even

Read More »
Advice for Remote Work

Is Your Business Prepared for a Remote Workforce? Today’s workforce looks vastly different from that of just a decade ago. More companies are not only allowing employees to work from home, but they are encouraging it. In a recent report by FlexJobs and Global Workplace Analytics, remote work was found to have increased by 44 percent over the last five years and 91 percent in the past decade. Today, 4.7 million people, 3.4 percent of the U.S. population, now work from home. A FlexJob survey discovered that 74 percent of respondents believe flexible working has “become the new normal.”  

Read More »
Telephone service concept

The world of business today is heavily driven by customer feedback – they have the ability to leave reviews, write blog posts, and share stories through social media. So connecting with these customers and supporting their needs has a huge effect on client satisfaction and business success. Customer service has also been growing and evolving with new technology. But talking to customers on the phone remains one of the most important practices for a customer support team. So how can customer support teams improve their phone interactions to ensure client happiness? Keep reading for our customer support best practices for answering the

Read More »
Small business phone system.

Having reliable communication is a very important part of running a business. Customers and business partners need to be able to contact you. So what’s the best type of phone to get to make sure you’re always reachable? This will depend on the specific needs of your business. Keep reading to check out the pros and cons of the best small business phone systems. Types of Phone Systems There are several phone systems to choose from, depending on the needs of your business. We will discuss all the advantages and drawbacks of a few different options to find out what

Read More »
voip user text messaging

                        Only one third of businesses use some form of texting to communicate with their customers today. This is a hugely untapped business advantage. Here are ten tips on how Phone.com helps you use text messaging (SMS) in your business: ​ 1. Text messaging is included for free with all Phone.com plans. 2. All Phone.com phone numbers (toll free and local) are textable and can start sending and receiving text messages today. 3. Try my.phone.com – this new web-based user interface allows you and your staff to easily send and

Read More »
Woman working on a mobile phone.

                          To menu or not to menu? That is the question. But not really. If you’re a business with a business phone number, you’ll want to make sure your VoIP menu is set up for success. What’s great about the phone menu is it’s completely customizable, so you control how much or how little options you give customers when they call into your company. It all depends on your customer base or potential new business, so do your due diligence and get that research done prior. In the

Read More »
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