Tips and Tricks

5 Tips for Using On-Hold Music to Entertain Waiting Callers

We’ve all been put on hold and had to listen to all kinds of hold music. Depending on how long the hold lasts, that music can make you all but want to abandon your call and try again at a later time. If you haven’t put any thought into your... Read More

Taking Vacation Even When You’re Self-Employed

When you work for someone else, you know that things will continue moving right along even if you take some time off of work. Even small business owners with a full staff can take time off and leave one of their employees temporarily in charge. When you’re self-employed, however, things... Read More

Innovation Corner – All About APIs

Service Spotlight: The Phone.com API APIs, or Application Programming Interface, are a building block of communication between various software components. API is a broad term that refers to a communications protocol that can be accessed to extend, expand or in some way better services. Insider Insights: You don’t have to... Read More

Service Spotlight: Call Blocking

There are few things more annoying than unwanted calls, especially when the person on the other end of the line keeps calling again and again. Some people even find themselves harassed over the phone, with calls coming throughout the day and night to be as much of a nuisance as... Read More

Innovation Corner – Menus are Your Building Blocks

Welcome to the inaugural installment of Phone.com’s “Innovation Corner.” With the help of Alon Cohen, our CTO and EVP, we will share insider tips, lesser-known features and fun ideas on how to get the most out of your phone system and your Phone.com account. We’re all about flexibility, efficiency, ease... Read More

Seven Simple Habits to Make You a Better Human

Life can be hard. It can be frustrating. You may find yourself cursing under your breath at the person who cut you off in traffic, or the couple who’s child is too loud in the restaurant or the coworker who tells the same jokes all the time. There are so... Read More

Is Your Home Office Up to the Task?

Whether you're an independent contractor or a remote worker, your home office has to be much more than a desk set up in an empty corner of your home. Like any other serious workspace, your home office should be a dedicated environment set aside only for work tasks. If you're... Read More

9 Video Conferencing Etiquette Dos & Don’ts That Matter

You might think of video conferencing as a combination of a phone conversation and a personal meeting, but it's really an entirely separate thing. The concept of getting multiple people together virtually is a relatively new one, and the etiquette of these meetings is still evolving. Common sense rules derive... Read More

6 Elements Your Company Needs to Help Ride Out Winter Weather

There are so many things you can control when it comes to your business, but winter weather isn’t one of them. Although you can’t eliminate weather emergencies, you certainly can prepare for them and have a plan in place for how to handle work-related tasks when Mother Nature’s bearing down.... Read More

7 Key Ways to Up Your Productivity in the New Year

You have work that you’ve got to do, but it wouldn’t hurt to just check Facebook one more time … right? Productivity is important, and in our always-connected world there are a lot of things that try to chip away at it. If you found yourself being less productive than... Read More

Do You Have A Winter Weather Plan In Place?

Owning and operating a business is no small feat, especially if you live somewhere that the winter weather can create complications for your company. Whether a blizzard’s bearing down, an ice storm is in the forecast or subzero temperatures make it difficult to commute to work, it’s vital that you... Read More

In A Giving Mood? Ways Your Team Can Give To Others This Season

  The holiday season isn’t just about managing Black Friday and Cyber Monday, there’s fostering the spirit of giving, too. As a business leader or part of an organization, you’re in a great position to help your team make a big impression at the holidays, but it can be tricky... Read More

More Ways to Improve Your Site’s Performance this Holiday Season

This is part two in a two-part series. You can read part one here. As eCommerce continues to grow by double digits year over year, it’s becoming a far more competitive place than ever before. If you want to corner a decent chunk of the over $100 billion this market segment is worth,... Read More

Key Holiday Tips For Your Website

This is part one in a two-part series. Read part two here. Although last year’s cyber shopping season was record-setting, this year’s may be a little more challenging for eCommerce businesses. Consumer confidence dropped in October, down almost five points, but rose again in November, to 93.8, beating a projection... Read More

Phone Etiquette: Does It Still Matter?

Your receptionist or call center operators are often the first impression that customers will have of your business, especially if you’re working from a virtual office. As offices become increasingly fragmented and substantially more relaxed than they once were, the question of etiquette starts to come up. Does it even... Read More

Ring, Ring: Why The Phone Is Still A Great Tool For Closing Sales

Even as Entrepreneur sounds the death knell of that long-honed sales technique the cold call, the idea of using the phone as a sales tool is only gaining steam. Even if outbound is “old hat” and used less in both call center and small business settings, there are plenty of... Read More

Team Building For Remote Workers

When your entire team works remotely, team building can be a real challenge. There’s no water cooler banter to create an atmosphere of camaraderie, so the small business owner has to work even harder to duplicate this sort of self-bonded team in a virtual world. It may seem like an... Read More