2020 Year End Message from the CEO

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Ari Rabban

To our Phone.com Customers, Partners, and Friends,  On behalf of all of us at Phone.com, I want to wish you a happy and healthy holiday season and a well needed happy and healthy new year! As I write to share our thoughts about 2020 and look forward to 2021, I will just start and end a wish for the most important thing: health to all! At Phone.com, we are proud of the work we did this past year and how we were able to cope and help our customers and employees once the pandemic hit.   Like everyone else, all our

Read More »
UCI Customer Experience Board

Tana Jackson Joins Industry Thought Leaders to Mentor the Next Generation of Customer Experience Professionals Phone.com is delighted to announce that our Senior Manager of Customer Loyalty and Strategic Accounts, Tana Jackson has been selected to join the Advisory Board for the Customer Experience Program at the University of California-Irvine (UCI).  With a wealth of experience in both healthcare and telecommunications, Tana is an excellent fit for the Advisory Board. Tana helps teams create sustainable advantages through proactive process creation strategies and tool development to drive automation. She’s an authority on leveraging operational efficiencies to promote customer-centric initiatives. Tana believes

Read More »
I Voted Today Sticker

Phone.com is proud to say that we’ve joined more than 400 other companies in the Civic Alliance by committing to engage in nonpartisan efforts to boost participation by our employees and customers in the 2020 elections. The Civic Alliance was founded by CAA Foundation, and Democracy works in January to champion the idea that everyone should have a voice in shaping our democracy and that businesses can play a crucial role in supporting safe, healthy, and trusted elections, and by inspiring our employees and customers to participate in civic life. At the outset, the Alliance’s goal was to build a

Read More »
Advice for Remote Work

Is Your Business Prepared for a Remote Workforce? Today’s workforce looks vastly different from that of just a decade ago. More companies are not only allowing employees to work from home, but they are encouraging it. In a recent report by FlexJobs and Global Workplace Analytics, remote work was found to have increased by 44 percent over the last five years and 91 percent in the past decade. Today, 4.7 million people, 3.4 percent of the U.S. population, now work from home. A FlexJob survey discovered that 74 percent of respondents believe flexible working has “become the new normal.”  

Read More »
Ari Rabban

2019 was a year of many milestones for our company and with the dawn of a new decade just 13 short days away, I want to thank you for entrusting Phone.com to provide the business communications services that help your team stay agile and connected. It is truly an honor to work with such a diverse array of customers, which now includes more than 32,000 businesses across the U.S. and Canada.   We started this business in 2008 with one overarching goal: level the playing field so small businesses could compete with larger companies. Phone.com is purpose-built from the ground

Read More »
Phone.com CEO Ari Rabban, Karen Hunter and Alon Cohen

  Phone.com was invited to join the Karen Hunter Show on SiriusXM on May 28th, 2019 for #TechTuesday. Our own Ari Rabban, CEO of Phone.com, and Alon Cohen, CTO and Executive VP, had the pleasure of joining Karen for an informative chat session on her show, talking about Phone.com’s benefits for small-to-medium businesses, the Newark, NJ entrepreneurial community and emerging VoIP technology.   Besides hosting her SiriusXM show on channel 127 Urban View, Karen Hunter is a Pulitzer Prize-winning journalist and professor. Her radio talk show is widely lauded for its focus on emerging technology, entrepreneurial spirit, hands-on approach to

Read More »
App Card

    AppCard is a personalized marketing loyalty program for retailers, independent grocers, and franchises. We spoke with Dan Winnick, a product engineer, about a custom integration Phone.com provided.   Tell us about AppCard.   AppCard is a loyalty program provider for large merchants, grocery and retail providers. When a customer checks in and makes a purchase, AppCard starts the process of collecting the SKU-level data for the purchases. Working across multiple retail locations, AppCard is able to segment audiences using AI based on purchase history, stability, and profitability. This allows AppCard then to personalize coupons and incentives for individual

Read More »
Mobile phone service

We are pleased with our growth in 2018 and are committed to never standing still. This is the future we have been preparing for, and we are optimistic that it will provide us with more opportunities to innovate and exceed customer expectations for many years to come.   2018 was great for Phone.com and we hope you had the very best year too! A core virtue of our company is to help you, the small business. We are putting in long hours to improve our network and services, adding better tools and new features along the way. We have been

Read More »
Cafe diners

Working remotely is increasingly popular these days, with employers and employees alike discovering the benefits of working away from the office. That said, remote work today isn’t the same as it was 10 or even five years ago. New trends in remote work are transforming the business world, and those who take advantage of them are seeing greater benefits than ever before. Whether you’re a remote worker or a business owner who’s thinking of taking things out of the workplace for some of your employees, it’s important that you understand how the remote work landscape is changing. Here are just

Read More »
Teamwork

When you think of “team-building activities” you likely picture trust falls, cheesy motivational speeches and forced participation in boring office games. While developing teamwork and improving office camaraderie is important, the team will only improve if its members actually enjoy the activities. If everyone’s miserable, no one is going to take anything away from the exercise. Instead of trying to bring everyone together through trust falls, try injecting a bit more fun into your activities. Not only will they bring your team members closer together, but they may even help them to work more efficiently as a unit as well.

Read More »
Laptop user

Some people see working from home as a dream come true, imagining days spent working in pajamas and only tackling tasks when they feel like it. The reality of working remotely is a bit different, of course. While you do have more control over your schedule, you still have deadlines and responsibilities along with a wide range of distractions that you never run into while at the office. This isn’t to say that working remotely can’t be a rewarding experience, however. It’s not for everyone, but for those who do thrive in a remote work environment, it can result in

Read More »
Laptop user

Allowing employees to work from home is a growing trend that shows little signs of stopping or slowing down. The feasibility of remote work depends on the industry you operate in, of course, as some lend themselves to remote work easier than others. Still, it’s possible that your company might benefit greatly from letting at least some of your employees work from home. How can you tell if working from home will really help your company, though? While the decision really depends on multiple factors, here are a few questions you can ask that may shed some light and help

Read More »

Very early in the development of Phone.com as a business, we made an important decision that we believe was vital to our success. That decision was to have all our support teams right here in the U.S. While it’s more expensive than outsourcing support to India or some other country, we have not regretted that decision for a moment in 10 years. Our customer service team represents the best of Phone.com. Proactive, always seeking to improve the customer experience and constantly on the lookout for issues and trends that impact our service. Here is feedback from the Phone.com team: “Our

Read More »
Fireworks

Happy Fourth of July from the Phone.com family to yours! Stay safe and have fun while enjoying the cookouts, family gatherings and fireworks. If you’re looking for a local fireworks show, be sure to check the Internet for locations and restrictions.

Read More »
Memorial Day

We hope our U.S. customers are enjoying a safe and fun Memorial Day! Let’s remember to be thankful for the sacrifices made on our behalf.

Read More »
holiday giving

  The holiday season isn’t just about managing Black Friday and Cyber Monday, there’s fostering the spirit of giving, too. As a business leader or part of an organization, you’re in a great position to help your team make a big impression at the holidays, but it can be tricky to encourage them to go it alone. Instead of simply asking your people to do their part this year, you should be leading them with simple ways to make a huge impact together. Giving Charitably as a Business Team It’s one thing to write a check from your business to

Read More »

Last week, Phone.com staff from our east-coast office joined Context Travel on a walking tour of Midtown New York. Context offers in-depth walking tours in over 30 cities worldwide, pairing travelers with local specialists—archaeologists, historians, chefs, writers—who offer a deep knowledge of their surroundings. Our group chose a three-hour architectural tour of the city, visiting a number of landmarks, including the Chrysler Building, Grand Central Terminal and the New York Public Library. Our docent Matico was an architecture historian, so able to share a lot of the history and technology behind the amazing buildings that we often take for granted

Read More »

Raise your hand if you cringe just a little bit when people hit “reply all” on company-wide emails.  I’m glad to see we’re in agreement.  In case you didn’t know, the holidays are the one time each year where “thread etiquette” goes out the window. In a recent company-wide email, I asked everyone to hit the dreaded reply all button and complete the following sentence: I am thankful for… These are four powerful words followed by a profound little view into the lives of each of my colleagues.  Our thread is up to 28 and counting.  The responses have been

Read More »

I had the privilege of attending the 8th Annual Stevie Awards for Sales and Customer Service in Las Vegas over the weekend.  After a couple posts asking you to vote for Phone.com for the People’s Choice Stevie Award for Customer Service Department of the Year, it’s only fair that I take a few moments to share the results with you. With over 400,000 votes cast for the People’s Choice Award Customer Service Awards, Vonage was the winner in the telecommunications category.  For Customer Service Department of the Year for a telecommunications company, Automated Systems Design, Inc. was the big winner.

Read More »

Auto attendant systems are a terrific way to portray a professional image to customers while routing calls to their correct destination. With a well-organized phone tree and professional greeting, you are bound to make a positive first impression for all of your callers Every Phone.com plan comes with a fully customizable menu system. Join us this Thursday, February 6th at 10:30am PST/ 1:30pm EST, for a quick, 30 minute informational session covering everything you’d want to know about creating your own auto attendant system.  In the webinar we will cover the following: How to create a greeting for your phone

Read More »

At Phone.com, we’re not shy about the fact that our primary goal is to deliver customer satisfaction.  While we don’t claim perfection, we do strive to meet this goal daily.  The reason we do this is that we are passionate about our customers and it is absolutely the right way to do business. With that being said, it is fantastic to be recognized for our awesome customer service.  Phone.com has received the Stevie Award for Customer Service Department of the Year for a telecommunications company.  The awards will be announced February 21 at the 8th annual Stevie Awards for Sales and

Read More »

While we never enjoy losing a customer to our competition, it happens from time to time.  In this case, Ben Borenstein of Prime Electric Inc is a customer that I had spent a great deal of time with over the years.  Much to my delight, he recently called to say he was returning to Phone.com. As Ben and I worked to restore his account, we spoke about some of the reasons he chose to return.  He was so kind to share in detail why he selected us over our competition. Customer Service Ben states that “Phone.com has one of (if

Read More »

We are proud to announce that we are a finalist for the New York Enterprise Report Small Business Awards in the Customer Service Best Practice Category. For the past eight years, the New York Enterprise Report (NYER) has recognized the Tri-state areas top companies for their business practices. This year, Phone.com is proud to announce that we are among the 30 companies that were selected as Best Practice Award and Best of the Year Award finalists out of dozens of qualified applicants. From the NYER site: “The newly revamped awards event will take place on October 9, 2013 at the

Read More »

In a year end piece summarizing the VoIP industry in 2008 and looking forward towards 2009, analyst Jon Arnold published this article for TMCNET magazine. In the article titled “VoIP in 2008 – Im not dead” Arnlod mentions 10 companies that made a difference in 2008 and Phone.com is among them. Arnold says about Phone.com: “— there is no shortage of SMB IP telephony solutions, but this one really shows what’s possible with a Web-based service. They offer residential service as well, but more importantly, Phone.com makes ease-of-use a priority, and shows just how flexible do-it-yourself VoIP can be.” Ease

Read More »

Today we introduced another cool feature for our Virtual Office service. Customers may now type in the message (phone greeting) they want callers to hear once they dial their virtual number. Our professional phone greetings system will translate the message to a voice message using one of our over 30 automated voice talents. With Text-To-Speech-Greeting, you can simply type your script, select a voice, add sound effects and preview then upload to your Phone.com account. Our Text-To-Speech-Greeting feature is a great way to get started without the need to record your own greeting or to use until you get your

Read More »
Man reading an SMS message

At Phone.com we offer several different services. One of them is our Phone.com – Home Phone Service. There are many VoIP based home phone services out there. Many in our industry assume that by now everyone knows what a VoIP home phone service is and how it works – but why should we assume that? Here is an explanation! Now that you know what it is, what should you look for when choosing such a service? Despite all the cool and valuable features, PRICE is still the main factor and we acknowledge this fact. Reliability of the service is the

Read More »
Ari Rabban

To our Phone.com Customers, Partners, and Friends,  On behalf of all of us at Phone.com, I want to wish you a happy and healthy holiday season and a well needed happy and healthy new year! As I write to share our thoughts about 2020 and look forward to 2021, I will just start and end a wish for the most important thing: health to all! At Phone.com, we are proud of the work we did this past year and how we were able to cope and help our customers and employees once the pandemic hit.   Like everyone else, all our

Read More »
UCI Customer Experience Board

Tana Jackson Joins Industry Thought Leaders to Mentor the Next Generation of Customer Experience Professionals Phone.com is delighted to announce that our Senior Manager of Customer Loyalty and Strategic Accounts, Tana Jackson has been selected to join the Advisory Board for the Customer Experience Program at the University of California-Irvine (UCI).  With a wealth of experience in both healthcare and telecommunications, Tana is an excellent fit for the Advisory Board. Tana helps teams create sustainable advantages through proactive process creation strategies and tool development to drive automation. She’s an authority on leveraging operational efficiencies to promote customer-centric initiatives. Tana believes

Read More »
I Voted Today Sticker

Phone.com is proud to say that we’ve joined more than 400 other companies in the Civic Alliance by committing to engage in nonpartisan efforts to boost participation by our employees and customers in the 2020 elections. The Civic Alliance was founded by CAA Foundation, and Democracy works in January to champion the idea that everyone should have a voice in shaping our democracy and that businesses can play a crucial role in supporting safe, healthy, and trusted elections, and by inspiring our employees and customers to participate in civic life. At the outset, the Alliance’s goal was to build a

Read More »
Advice for Remote Work

Is Your Business Prepared for a Remote Workforce? Today’s workforce looks vastly different from that of just a decade ago. More companies are not only allowing employees to work from home, but they are encouraging it. In a recent report by FlexJobs and Global Workplace Analytics, remote work was found to have increased by 44 percent over the last five years and 91 percent in the past decade. Today, 4.7 million people, 3.4 percent of the U.S. population, now work from home. A FlexJob survey discovered that 74 percent of respondents believe flexible working has “become the new normal.”  

Read More »
Ari Rabban

2019 was a year of many milestones for our company and with the dawn of a new decade just 13 short days away, I want to thank you for entrusting Phone.com to provide the business communications services that help your team stay agile and connected. It is truly an honor to work with such a diverse array of customers, which now includes more than 32,000 businesses across the U.S. and Canada.   We started this business in 2008 with one overarching goal: level the playing field so small businesses could compete with larger companies. Phone.com is purpose-built from the ground

Read More »
Phone.com CEO Ari Rabban, Karen Hunter and Alon Cohen

  Phone.com was invited to join the Karen Hunter Show on SiriusXM on May 28th, 2019 for #TechTuesday. Our own Ari Rabban, CEO of Phone.com, and Alon Cohen, CTO and Executive VP, had the pleasure of joining Karen for an informative chat session on her show, talking about Phone.com’s benefits for small-to-medium businesses, the Newark, NJ entrepreneurial community and emerging VoIP technology.   Besides hosting her SiriusXM show on channel 127 Urban View, Karen Hunter is a Pulitzer Prize-winning journalist and professor. Her radio talk show is widely lauded for its focus on emerging technology, entrepreneurial spirit, hands-on approach to

Read More »
App Card

    AppCard is a personalized marketing loyalty program for retailers, independent grocers, and franchises. We spoke with Dan Winnick, a product engineer, about a custom integration Phone.com provided.   Tell us about AppCard.   AppCard is a loyalty program provider for large merchants, grocery and retail providers. When a customer checks in and makes a purchase, AppCard starts the process of collecting the SKU-level data for the purchases. Working across multiple retail locations, AppCard is able to segment audiences using AI based on purchase history, stability, and profitability. This allows AppCard then to personalize coupons and incentives for individual

Read More »
Mobile phone service

We are pleased with our growth in 2018 and are committed to never standing still. This is the future we have been preparing for, and we are optimistic that it will provide us with more opportunities to innovate and exceed customer expectations for many years to come.   2018 was great for Phone.com and we hope you had the very best year too! A core virtue of our company is to help you, the small business. We are putting in long hours to improve our network and services, adding better tools and new features along the way. We have been

Read More »
Cafe diners

Working remotely is increasingly popular these days, with employers and employees alike discovering the benefits of working away from the office. That said, remote work today isn’t the same as it was 10 or even five years ago. New trends in remote work are transforming the business world, and those who take advantage of them are seeing greater benefits than ever before. Whether you’re a remote worker or a business owner who’s thinking of taking things out of the workplace for some of your employees, it’s important that you understand how the remote work landscape is changing. Here are just

Read More »
Teamwork

When you think of “team-building activities” you likely picture trust falls, cheesy motivational speeches and forced participation in boring office games. While developing teamwork and improving office camaraderie is important, the team will only improve if its members actually enjoy the activities. If everyone’s miserable, no one is going to take anything away from the exercise. Instead of trying to bring everyone together through trust falls, try injecting a bit more fun into your activities. Not only will they bring your team members closer together, but they may even help them to work more efficiently as a unit as well.

Read More »
Laptop user

Some people see working from home as a dream come true, imagining days spent working in pajamas and only tackling tasks when they feel like it. The reality of working remotely is a bit different, of course. While you do have more control over your schedule, you still have deadlines and responsibilities along with a wide range of distractions that you never run into while at the office. This isn’t to say that working remotely can’t be a rewarding experience, however. It’s not for everyone, but for those who do thrive in a remote work environment, it can result in

Read More »
Laptop user

Allowing employees to work from home is a growing trend that shows little signs of stopping or slowing down. The feasibility of remote work depends on the industry you operate in, of course, as some lend themselves to remote work easier than others. Still, it’s possible that your company might benefit greatly from letting at least some of your employees work from home. How can you tell if working from home will really help your company, though? While the decision really depends on multiple factors, here are a few questions you can ask that may shed some light and help

Read More »

Very early in the development of Phone.com as a business, we made an important decision that we believe was vital to our success. That decision was to have all our support teams right here in the U.S. While it’s more expensive than outsourcing support to India or some other country, we have not regretted that decision for a moment in 10 years. Our customer service team represents the best of Phone.com. Proactive, always seeking to improve the customer experience and constantly on the lookout for issues and trends that impact our service. Here is feedback from the Phone.com team: “Our

Read More »
Fireworks

Happy Fourth of July from the Phone.com family to yours! Stay safe and have fun while enjoying the cookouts, family gatherings and fireworks. If you’re looking for a local fireworks show, be sure to check the Internet for locations and restrictions.

Read More »
Memorial Day

We hope our U.S. customers are enjoying a safe and fun Memorial Day! Let’s remember to be thankful for the sacrifices made on our behalf.

Read More »
holiday giving

  The holiday season isn’t just about managing Black Friday and Cyber Monday, there’s fostering the spirit of giving, too. As a business leader or part of an organization, you’re in a great position to help your team make a big impression at the holidays, but it can be tricky to encourage them to go it alone. Instead of simply asking your people to do their part this year, you should be leading them with simple ways to make a huge impact together. Giving Charitably as a Business Team It’s one thing to write a check from your business to

Read More »

Last week, Phone.com staff from our east-coast office joined Context Travel on a walking tour of Midtown New York. Context offers in-depth walking tours in over 30 cities worldwide, pairing travelers with local specialists—archaeologists, historians, chefs, writers—who offer a deep knowledge of their surroundings. Our group chose a three-hour architectural tour of the city, visiting a number of landmarks, including the Chrysler Building, Grand Central Terminal and the New York Public Library. Our docent Matico was an architecture historian, so able to share a lot of the history and technology behind the amazing buildings that we often take for granted

Read More »

Raise your hand if you cringe just a little bit when people hit “reply all” on company-wide emails.  I’m glad to see we’re in agreement.  In case you didn’t know, the holidays are the one time each year where “thread etiquette” goes out the window. In a recent company-wide email, I asked everyone to hit the dreaded reply all button and complete the following sentence: I am thankful for… These are four powerful words followed by a profound little view into the lives of each of my colleagues.  Our thread is up to 28 and counting.  The responses have been

Read More »

I had the privilege of attending the 8th Annual Stevie Awards for Sales and Customer Service in Las Vegas over the weekend.  After a couple posts asking you to vote for Phone.com for the People’s Choice Stevie Award for Customer Service Department of the Year, it’s only fair that I take a few moments to share the results with you. With over 400,000 votes cast for the People’s Choice Award Customer Service Awards, Vonage was the winner in the telecommunications category.  For Customer Service Department of the Year for a telecommunications company, Automated Systems Design, Inc. was the big winner.

Read More »

Auto attendant systems are a terrific way to portray a professional image to customers while routing calls to their correct destination. With a well-organized phone tree and professional greeting, you are bound to make a positive first impression for all of your callers Every Phone.com plan comes with a fully customizable menu system. Join us this Thursday, February 6th at 10:30am PST/ 1:30pm EST, for a quick, 30 minute informational session covering everything you’d want to know about creating your own auto attendant system.  In the webinar we will cover the following: How to create a greeting for your phone

Read More »

At Phone.com, we’re not shy about the fact that our primary goal is to deliver customer satisfaction.  While we don’t claim perfection, we do strive to meet this goal daily.  The reason we do this is that we are passionate about our customers and it is absolutely the right way to do business. With that being said, it is fantastic to be recognized for our awesome customer service.  Phone.com has received the Stevie Award for Customer Service Department of the Year for a telecommunications company.  The awards will be announced February 21 at the 8th annual Stevie Awards for Sales and

Read More »

While we never enjoy losing a customer to our competition, it happens from time to time.  In this case, Ben Borenstein of Prime Electric Inc is a customer that I had spent a great deal of time with over the years.  Much to my delight, he recently called to say he was returning to Phone.com. As Ben and I worked to restore his account, we spoke about some of the reasons he chose to return.  He was so kind to share in detail why he selected us over our competition. Customer Service Ben states that “Phone.com has one of (if

Read More »

We are proud to announce that we are a finalist for the New York Enterprise Report Small Business Awards in the Customer Service Best Practice Category. For the past eight years, the New York Enterprise Report (NYER) has recognized the Tri-state areas top companies for their business practices. This year, Phone.com is proud to announce that we are among the 30 companies that were selected as Best Practice Award and Best of the Year Award finalists out of dozens of qualified applicants. From the NYER site: “The newly revamped awards event will take place on October 9, 2013 at the

Read More »

In a year end piece summarizing the VoIP industry in 2008 and looking forward towards 2009, analyst Jon Arnold published this article for TMCNET magazine. In the article titled “VoIP in 2008 – Im not dead” Arnlod mentions 10 companies that made a difference in 2008 and Phone.com is among them. Arnold says about Phone.com: “— there is no shortage of SMB IP telephony solutions, but this one really shows what’s possible with a Web-based service. They offer residential service as well, but more importantly, Phone.com makes ease-of-use a priority, and shows just how flexible do-it-yourself VoIP can be.” Ease

Read More »

Today we introduced another cool feature for our Virtual Office service. Customers may now type in the message (phone greeting) they want callers to hear once they dial their virtual number. Our professional phone greetings system will translate the message to a voice message using one of our over 30 automated voice talents. With Text-To-Speech-Greeting, you can simply type your script, select a voice, add sound effects and preview then upload to your Phone.com account. Our Text-To-Speech-Greeting feature is a great way to get started without the need to record your own greeting or to use until you get your

Read More »
Man reading an SMS message

At Phone.com we offer several different services. One of them is our Phone.com – Home Phone Service. There are many VoIP based home phone services out there. Many in our industry assume that by now everyone knows what a VoIP home phone service is and how it works – but why should we assume that? Here is an explanation! Now that you know what it is, what should you look for when choosing such a service? Despite all the cool and valuable features, PRICE is still the main factor and we acknowledge this fact. Reliability of the service is the

Read More »
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