VoIP phone service and IP phone systems for business.

FAQ’s about VoIP and your VoIP phone with Phone.com

What are the benefits to ordering a phone directly from Phone.com?

In addition to your VoIP service, Phone.com offers a variety of IP phones and analago telephone adapters (ATAs) that let you place and receive VoIP calls using your internet connection. Ordering your VoIP phone directly from us has its advantages! Here’s what they are:

• A 30 - day warranty on all devices
• Pre-configured devices for instant setup and use
• Award-winning phone and chat support, 365 days a year, to help you get going quickly.

Learn more about ordering a VoIP phone from Phone.com by clicking here.

Can I bring my own VoIP phone to Phone.com?

Yes you can! If you have a desk phone that you'd like to use with your VoIP Phone.com service, our Customer Service team can help you set it up.

Because there are so many device makes and models, you'll need to talk with one of our representatives to see whether your make and model will work with our VoIP service. They will also help you configure your device settings, confirm whether your VoIP phone device will work with Phone.com’s service, add the device to your account and help you set it up.

If your phone doesn't work with our service for some reason, we have a wide range of phones and adapters for purchase. Learn more on this topic at our Support Center by clicking here.

Is it difficult to connect an IP phone or analog telephone adapter (ATA) ?

Not at all! If you purchase your VoIP phone device from Phone.com it comes in the mail, already configured for you However! Connecting your own device to your VoIP system with Phone.com is actually easy and simple to do on your own.

Just have a quick read here in our Support Center and you’ll be connecting to your internet phone service before you know it.

What is a communicator softphone and how do I use it?

Softphones are simple and just one of the many ways you can use your VoIP service with Phone.com. Our Communicator software allows you to receive and make calls from your computer, without a VoIP phone device or adapter.

To use Communicator you will need to complete the following steps:

• Download and install the software on your computer
• Create a dedicated extension on your Phone.com account to use for Communicator.
• Find and use your unique Communicator username and password to log into the software.

To learn more about how to set up or use our Communicator Softphone with your VoIP service join us at our Support Center here.

How do I use VoIP service on my cellphone?

Your VoIP phone is 100% able to work through your cellphone. Just download the Phone.com Mobile App (IOS) and you’ll be using VoIP through your mobile connection.

It also lets you manage many of your account settings on the go. Assuming you are either on WiFi or a mobile data connection, you can access your Phone.com VoIP phone address book, call logs, Inbox, conference calling and SMS functions.

Review the step-by-step process for setup right here, at our Support Center.