VoIP stands for Voice Over Internet Protocol—which means that instead of using a phone line from a phone company, Phone.com’s VoIP software allows you to use the internet to make audio and video calls from your laptop, smartphone, office phone, and more.
For a small business phone service, VoIP technology, also known as internet telephony, takes the voice or video transmission, turns them into data packets that move across the internet and change back into audio at the other end. In the ever-changing business landscape, VoIP has become an easy and affordable method for small businesses to run their phone system. What makes it so important is that it isn’t just for voice calls, it works for SMS messaging, video, and even faxing.
Our number porting specialists will determine if your current phone number can be moved over to Phone.com. If so, the transfer is easy to request and usually takes 10 to 15 business days. It can take up to 60 days in extreme cases. You do get a temporary number while yours is porting over. If your current provider offers call forwarding you have the temporary number forward to Phone.com.
Phone.com offers vanity toll-free or vanity-800 numbers to our customers. The power of vanity toll-free numbers is in the brand recognition. The easier you make it for your customers to dial your phone number—either by making the numbers easy to remember (800-555-5000), or by using letters associated with your business (800-FLOWERS)—the more recognizable your brand becomes.
Yes! Phone.com offers high quality video conferencing as a premium feature. Available on Chrome and Firefox, video conferencing allows you to easily communicate with remote team members, hold roundtable meetings with effortless collaboration, and more for up to 25 users. To turn on Phone.com Video Conferencing for your account, login, then click on “Configure” and choose “Manage Settings”. Scroll down until you see “Video Conference” and click on Enable, then click on “Save Changes”.
There are a number of ways to use our phone service on your mobile phone. The most common is to download our iPhone or Android app to your phone.
Using the Phone.com Mobile App
To connect, you will need to enter your Phone.com phone number, your extension and your voicemail password, which is stored in your Phone.com voicemail settings.
Using our mobile app lets you place calls through Phone.com using your cell phone’s mobile connection. Assuming you are on either WiFi or a mobile data connection, you can also access your Phone.com address book, call logs, inbox, conference calling and SMS functions.
Downloading the Mobile App
When you first launch the mobile app, you will be prompted to enter details for your Phone.com account, including your mobile phone number, your Phone.com phone number and your voicemail password.
This allows you to receive and make calls using your Phone.com account on your mobile phone. The setup procedure will differ slightly depending on your based on your device’s operating system and the version of the app you are using.
Enabling VoIP on Your Mobile Phone
Our iPhone app delivers true VoIP calling. To enable this feature in your account settings:
Note: If you want to make an existing extension a mobile extension, you will need to contact Customer Service to do this.
Once you’ve created this extension, go to the settings in your Phone.com iPhone app to enable VoIP calling.
Start getting calls on your Phone.com service—it’s as easy as adding an extension and connecting your phone number to that extension.
When you add an extension, you can choose to add a phone, softphone or virtual extension. If all you want to do is receive calls on your cell phone, then add a virtual extension.
Once you are in the settings for that new extension (Configure > Manage Users and Extensions), you can set voicemail and notification settings, as well as call handling rules to forward calls to your mobile phone. You may also want to add another action to that call handling rule for Leave Voicemail, selecting your extension.
You are now ready to receive calls at your Phone.com number. Place a test call to your number from another phone to make sure you have set up your extension and number correctly.
Keep in mind that there are many options for setting up your Phone.com account. We recommend writing out exactly what you need your system to do and how you’d like calls to be directed.
Once you have a plan, you can set up the greetings, extensions, menus, queues and other phone numbers that you need to set up.
We recommend starting with one of our Getting Started Guides, which walk you through setting up your Phone.com account settings.
Since a toll-free number is free, your clients and customers receive an added service and calling your company becomes a zero-cost experience from any area code. 800 numbers also give your business instant credibility since a toll-free number is something most larger companies have. Not to mention it doesn’t cost a penny more to add one to your plan. Sign up and search for your number today to select from the millions in our database.
To learn more about adding Toll Free Numbers or 800 numbers visit our Support Center.
Phone.com offers a variety of toll-free and vanity numbers types to enhance your plan.
An 800 phone number is a toll-free number that offers free calling for the caller. The cost of the call is charged instead to the toll-free numbers’ owner.
Vanity numbers are great because they’re easy to remember and they spell out something that means something that is meaningful to your business, for example, 1-800-POPCORN or 1-800-GET-INFO.
We offer two types of vanity numbers:
Forwarding calls that come in to your Phone.com number is the first action you will need to set in your account settings.
Calls to your number can be routed to a number of extension types, including:
Regardless of where you forward your number, the actions you take will be similar for each process. The instructions below show you how to forward calls to an extension or another phone number.
Forwarding Your Number
Calls will now be forwarded to the number or extension you set.
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