Business Communications. Solved.

VoIP stands for Voice Over Internet Protocol—which means that instead of using a phone line from a phone company, Phone.com’s VoIP software allows you to use the internet to make audio and video calls from your laptop, smartphone, office phone, and more.

For a small business phone service, VoIP technology, also known as internet telephony, takes the voice or video transmission, turns them into data packets that move across the internet and change back into audio at the other end. In the ever-changing business landscape, VoIP has become an easy and affordable method for small businesses to run their phone system. What makes it so important is that it isn’t just for voice calls, it works for SMS messaging, video, and even faxing.

Yes! Your Phone.com service comes HIPAA and HITECH compliant, guaranteed thanks to a partnership with the Compliancy Group. Phone.com offers compliancy for your medical office, big or small and also offers Business Associate Agreements (BAA) if applicable, which can be a common violation if you don’t have one.

For a small business phone service, VoIP technology, also known as internet telephony, takes the voice or video transmission, turns them into data packets that move across the internet and change back into audio at the other end. In the ever-changing business landscape, VoIP has become an easy and affordable method for small businesses to run their phone system. What makes it so important is that it isn’t just for voice calls, it works for SMS messaging, video, and even faxing.

Phone.com offers vanity toll-free or vanity-800 numbers to our customers. Vanity toll-free numbers boost your brand recognition instantly by giving your company a big business feel. Also, the easier it is for your customers to dial your phone number—either by making the numbers easy to remember (800-555-5000), or by using letters associated with your business (800-FLOWERS)—the more recognizable your brand becomes.

Our number porting specialists will determine if your current phone number can be moved over to Phone.com. If so, the transfer is easy to request and usually takes 10 to 15 business days. It can take up to 60 days in extreme cases. Phone.com does give you a temporary number while your porting is in process. If your current provider offers call forwarding you can make sure the temporary number forwards to your Phone.com account.

The easiest way to connect your mobile phone to your new Phone.com account is to download the mobile app for Android or iOS to your phone.

Once you’ve downloaded the app, enter your Phone.com phone number, your extension and your voicemail password, which you can find stored in your Phone.com voicemail settings.

Our mobile app lets you place calls through Phone.com using your cell phone’s mobile connection. If you are on either WiFi or a mobile data connection, you can also access your Phone.com address book, call logs, inbox, conference calling and SMS texting functions.

Using the Phone.com Mobile App

To connect, you will need to enter your Phone.com phone number, your extension and your voicemail password, which is stored in your Phone.com voicemail settings.

Using our mobile app lets you place calls through Phone.com using your cell phone’s mobile connection. Assuming you are on either WiFi or a mobile data connection, you can also access your Phone.com address book, call logs, inbox, conference calling and SMS functions.

Downloading the Mobile App

You can download and install our mobile app for iOS from the Apple Store and for Android from the Google Play Store.

When you first launch the mobile app, you will be prompted to enter details for your Phone.com account, including your mobile phone number, your Phone.com phone number and your voicemail password.

This allows you to receive and make calls using your Phone.com account on your mobile phone. The setup procedure will differ slightly depending on your based on your device’s operating system and the version of the app you are using.

Enabling VoIP on Your Mobile Phone

Our iPhone app delivers true VoIP calling. To enable this feature in your account settings:

1. Mouse over Configure and click Add a User/Extension.
2. Click Mobile Extension and Add Mobile Extension.
3. Click Confirm Order.
4. Make a note of your extension number, and your voicemail password for that extension.

Note: If you want to make an existing extension a mobile extension, you will need to contact Customer Service to do this.

Once you’ve created this extension, go to the settings in your Phone.com iPhone app to enable VoIP calling.

1. Tap Cell/VoIP.
2. Slide to enable Allow VoIP Calls.

Start getting calls on your Phone.com service—it’s as easy as adding an extension and connecting your phone number to that extension.

When you add an extension, you can choose to add a phone, softphone or virtual extension. If all you want to do is receive calls on your cell phone, then add a virtual extension.

Once you are in the settings for that new extension (found in your account by going to Configure, then Manage Users and Extensions), you can set voicemail and notification settings, as well as call handling rules to forward calls to your mobile phone.

You are now ready to receive calls at your Phone.com number. Make sure to do a test call to your number from another phone to make sure you have set up your extension and number correctly.

Thankfully there are many options for setting up your Phone.com account. We recommend figuring out exactly what you need your system to do and how you’d like calls to be directed.

Once you have a plan, you can set up the greetings, extensions, menus, queues and other phone numbers that you need to set up.

We recommend starting with one of our Getting Started Guides, which walk you through setting up your Phone.com account settings.

Since a toll-free number doesn’t cost anything, your clients and customers receive an added service and calling your company becomes a zero-cost experience from any area code anytime. 800 numbers are a great marketing tool that gives your business instant credibility since a toll-free number is something most larger companies have. And it doesn’t cost you anything more to add one to your plan. Sign up and to select your number today from the millions in our database.

To learn more about adding Toll Free Numbers or 800 numbers visit our Support Center.

Forwarding calls that come in to your Phone.com number is the first action you need to perform when setting up your account.

Calls to your number can be routed to a number of extension types, which you create, including:

• Your mobile phone or an IP desk phone
• Your communicator softphone (phone software installed on your computer)
• Your business menu or voicemail

Regardless of where you forward your number, the actions you take will be similar for each process.

Forwarding Your Number

1. Mouse over Configure and select Manage Numbers.
2. Select Edit for the number you want to forward.
3. For Number Action, click Edit.
4. Change Select Operation to Forward Call.
5. Enter the phone number or extension that you want calls forwarded to. You can also set additional ring options like ring duration and hold music.
6. Click Save Rule Settings.

Calls will now be forwarded to the number or extension you set.