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What is a BAA (Business Associate Agreement) and Why Do I Need One?
Here at Phone.com we’re not only proud to deliver top notch business class phone service to a diverse group of small businesses, we’re also able to legally protect the sensitive information handled by medical professionals with our HIPAA compliant coverage in our standard features. If you’re unfamiliar with that acronym or new... Read More5 Benefits to Using VoIP In Your Medical Practice
Because of the sensitive information handled by a medical practice and the compliance requirements of HIPAA and HITECH, you have to be pretty picky when choosing new technologies for your office. This obligation is especially true when dealing with communication methods, since you certainly don’t want to accidentally expose confidential... Read MoreHow to Use the Do Not Disturb Phone Feature to Your Benefit
There are times when you just can’t be disturbed at work. Maybe you’re in a meeting, maybe you’re working on a sensitive project… whatever it is that you’re doing, you don’t need to be interrupted. You can tell your assistant not to let anyone bother you or post a notice... Read MorePhone.com Feature Spotlight: SMS Text Messages
SMS, more commonly referred to as text messaging, is a major part of modern life. In fact, it’s such a big part of both our personal and business lives that it’s easy to overlook SMS as a feature. Once upon a time, SMS was magical… the ability to send a... Read MorePhone.com CEO Rabban Looks Back at 2017, Ahead to the New Year
Phone.com CEO Ari Rabban takes a look back at 2017 and a quick look ahead at what's to come in 2018. Read MoreOur New Pricing Plans Grow with Your Business
Phone.com has long been known as the top choice for entrepreneurs and “micro-businesses” with our pricing plans designed especially for that audience. As our entrepreneurs and micro-businesses expand, we’ve been able to offer them features that grow with them. To our original lineup, we’ve now added three new Unlimited pricing... Read MoreHow Small Business VoIP Pricing Works
VoIP services can be a huge boon to a small business. Not only does VoIP offer a flexibility that you won’t find with landline phone systems, but the pricing for small business VoIP services also beats just about any other small business phone service you might try. Here at Phone.com,... Read MoreInnovation Corner: All About Video Conferencing
Welcome to the latest installment of “Innovation Corner.” Here, we dig into the expertise of Alon Cohen, our CTO and Executive VP, and share insider tips, lesser-known features and fun ideas on how to get the most out of your phone system and your Phone.com account. We’re all about flexibility,... Read MoreService Spotlight: The Address Book
Your contacts are important, and having an easy-to-use address book makes reaching out to connect with someone so much more convenient. Of course, this only does you so much good if you have to reenter your contacts on every device that you have. Fortunately, there’s a better way: Our address... Read MoreNew Yealink Cordless Phones
Two new phones have been added to the Phone.com lineup, providing our customers with even more options for their business needs. The latest offerings from Yealink offer vibrant color displays, HD audio and support for multiple VoIP accounts. Phone.com is one of the first VoIP providers to offer the Yealink W56P,... Read MoreSee the Status of Your Phones with Expansion Modules
It’s easy to see what other phones in your account are doing with just a glance. You can tell if a phone is ringing or if someone’s already on a call when you use our presence functionality. Phone.com is pleased to announce the addition of expansion modules to our hardware... Read MoreCelebrate the New Year with Our Award-Winning Business Phone Service
And right now you can get Phone.com service for 20 percent off for 6 months with the code NEWYEAR20! Read MoreKeep Your Focus with Call Screening
For most people, call screening means picking up their phone when it’s ringing and looking at the caller ID information. That might be enough if you just have one phone number, but what if you’re a small business with multiple numbers ringing through to your cell phone or desk phone?... Read MoreBalance Life and Work Your Way
It seems that the more technology intertwines itself in our lives, the less time we have for ourselves. This was nowhere more apparent than a recent presentation I saw at the Asbury Agile conference where Jonnie Hallman, a Brooklyn-based freelance designer/developer explained how many times he had physical breakdowns from... Read MoreBuild Your Own Call Center in the Cloud
When you’re a sole proprietor or part of a really small team, too much success too fast can be overwhelming if you don't have a call center solution. What do you do when you're on a call with a customer looking to upgrade his service, then call waiting starts to beep... Read MoreA Quick Primer on the History of VoIP
Phone.com CTO and Executive Vice President Alon Cohen recently presented on the history of VoIP at the MoNage conference hosted by Jeff Pulver. Pulver and Cohen have a long history together, highlighted by the fact that together they were the first entrants voted into the VoIP Hall of Fame. For those in the... Read More