Introducing the Intelligent Answer Bot

On September 19, 2023
3:03 pm
Filed under Product

Answer the Calls You Want: Screen Out the Robots and Spam! Phone.com is delighted to announce the release of our AI-powered virtual reception service, the Intelligent Answer Bot. Each customizable script routes callers according to your instructions 24×7 so that you can connect your callers with the right person and stop wasting your time with annoying SPAM and robo calls. While others charge up to $50 per month for similar services, Phone.com is offering the Intelligent Answer Bot for just $4.99 per month* for each script. With the Answer Bot, you can: Have calls answered in your company name with

When customers contact your business, are you providing the service they expect? According to TCN, nearly 70% of consumers prefer to speak with a live representative when they call your organization. Most prefer to talk to a live person on the phone over email or live chat. You could lose opportunities if you miss callers during business hours and send all calls to voicemail or an automated service after hours. A virtual receptionist service allows businesses to give every caller the live representative they expect at an affordable price. It is the modern solution for answering phone calls, allowing you

In the age of the internet, phone calls remain an integral part of business operations. While email and messaging are thriving, 60% of consumers still prefer over-the-phone communication. No matter how small a business is, customers expect it to provide a professional phone call environment. Startups and home-based businesses can have a hard time setting up a traditional phone system with its wires, connections, and hardware. Meanwhile, the costs of installation and maintenance aren’t low. That’s where VoIP comes in. Let’s take a closer look at key ways a virtual office with VoIP can help your business thrive. What Is

Customer service is everything: it can make or break a business. Today’s businesses must be accessible to customers at any time. That can present a challenge to small and emerging companies with no budget for an enterprise phone system. Many resort to using their personal phone, which doesn’t project the professionality or credibility of a company number. Fortunately for hard-working entrepreneurs and small businesses, there is a way to get the productivity and efficiency of a modern enterprise phone system without the price tag. Voice over IP (VOIP) allows your customers, vendors, and employees to reach you anywhere, anytime by

Not all that long ago, more than 90% of US homes had landline phones. That number has dropped considerably in just a few short years. Today, less than 40% of American households are still paying for legacy phone services. With the number of people embracing numerous forms of digital communication, it appears that traditional landline phones are losing their relevance. Although virtual services have yet to fully replace the increasingly outdated technology, some people consider landlines an unnecessary expense. Many small business owners seem to agree. They’re also cutting ties with their local telephone service providers in favor of virtual

7 Features A Virtual Phone System Must Offer To Your Business

Phone calls remain an essential line of communication between customers and businesses, especially small businesses. According to research by Bright Local, 60% of small business customers would rather call the business than email (16%) or stop by in person (15%). Having reliable phone systems with reputable services and legitimate business phones is just as important in the other direction, with customers answering those calls 69% of the time. That said, your business can’t use this continued preference for phone calls without a phone system that both you and your customers can trust to be reliable, secure, and convenient. In 2022,

Running a small business is difficult, to say the least. Did you know that, according to Forbes, 20% of small businesses fail in their first year, and 30% fail in their second year of operation? Those are pretty significant numbers, and they’re hard to ignore. So how do you ensure you don’t become another failure statistic? There are, of course, myriad reasons why small businesses fail. Insufficient capital, unsuccessful marketing initiatives, an unclear business model – all things that are important to be aware of, of course. Businesses can also run into trouble once they hit their stride when communication

If your time is short Illegal robocalls are a nuisance and a vehicle for bad actors to commit fraud. The telecommunications industry has developed a framework called STIR/SHAKEN to verify the authenticity of caller ID numbers. The deadline to implement these protocols is June 30, 2021. Phone.com complies with these requirements. The change will have no customer impact except for hopefully reducing the number of illegally spoofed caller-IDs. Some carriers may also flag calls as “Trusted.” Background Illegal robocalls are a nuisance and a vehicle for bad actors to commit fraud. The recent surge in robocalls is due

Phone.com provides business communications services and local phone numbers to customers in Canada. We also offer Canadian phone numbers to US-based customers that would like to have a local presence in Canada. Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses based in the US and Canada. Are you looking for a business communications service to keep you connected from anywhere on any device? Phone.com offers all of the modern features of a big-enterprise phone system but is affordable and easy to use. In just minutes, you can take your business to the

What is a Softphone? Depending on the size and the industry of your business, you might be swimming in a sea of desk phones. As life becomes more mobile and digital, especially after the pandemic, the desk phone’s days are numbered. Companies, especially small- to mid-sized businesses, are ditching clunky telephones in favor of mobile communications. Here’s where the answer to “what is a softphone?” comes to save the day. Softphones are basically software-based phones. They connect calls via a computer or mobile phone, relying on Voice over Internet Protocol (VoIP) technology. By using VoIP, you can place voice

Productivity Hack: What Is the “Do Not Disturb” Feature on Your Phone? The pandemic impacted everyone’s productivity, but a significant number of people relied on technology to keep their key performance indicators high. As an example, special features to disable mobile and office phones’ distracting rings and notifications became useful. You’re in the right place if you’re asking the question, “What is the ‘Do Not Disturb’ feature on my phone?” In a nutshell, the “Do Not Disturb” mode sends business calls directly to voicemail. Top providers can set up sophisticated virtual IP phone systems that forward the calls to other

The Benefits of International Business Phone Numbers Small and midsize companies in the U.S. can now expand worldwide with just one click. International business phone numbers have helped thousands of organizations establish a virtual presence in multiple countries, making incoming calls easier for their customers, suppliers, and other stakeholders. In a nutshell, international business phone numbers allow companies in the U.S. to own local numbers in different countries, saving callers from the hassles of traditional international long-distance calls. For example, if a U.S.-based company has international business calling and a customer base in Australia, any resident could call a local

Client-less UCaaS solution enables agility, mobility and collaboration for crystal-clear audio and high-definition video communications, lauded for agility, security and user experience Newark, NJ (December 7, 2020) — Phone.com today announced that TMC, a global, integrated media company, has named Phone.com Video Meeting Service a 2020 TMCnet Video Conferencing Excellence Award winner. Phone.com Video Meetings deliver seamless collaboration from anywhere and on any device. Users can easily conduct video conferences, send instant messages to colleagues, as well as share screens and documents with ease. As one of the best and most innovative platforms, Phone.com’s Video Meeting Service offers the most

The Health Insurance Portability and Accountability Act (HIPAA) was created in 1996 to modernize the flow of healthcare information. It stipulates how all personal data maintained by the healthcare and healthcare insurance industries should be protected from fraud and theft. It also addresses limitations on healthcare insurance coverage. All healthcare and healthcare insurance industries are required to comply with HIPAA guidelines and can expect to be audited by the Office for Civil Rights (OCR), an organization within the U.S. Department of Health & Human Services (HHS). HIPAA compliance should be taken very seriously, as violations can carry civil or even

Introducing our new video conferencing and screen sharing solution. Now you can collaborate from anywhere using your personal computer. Phone.com’s new first-class audio, video, and web conferencing solution empowers communication with clear and effective high-quality audio and video capabilities, from anywhere. HD video conferencing with Phone.com is the next best thing to being in person. You can: Conduct video meetings Meet for as long as you want Share your computer screen and documents Use your phone or computer audio Invite participants with a personal meeting room link Start or join a meeting with no downloads and nothing

VoIP (voice over IP) is packed with high-tech perks. Many of them are designed to make your life easier. But just as many were created specifically to serve your customers. And one them is a magical little feature called Click-to-Call. It works like this: your VoIP provider gives you a bit of code to embed on your website and voilà, a button appears that quickly connects customers to your business. The catch is that they enter their number and your business calls them. It’s kind of amazing. From preventing callers getting stuck in a phone maze to just making their

businessman using dial-by-name directory

In business, to have success and longevity in the ever-crowded, ever-expanding marketplace, it helps to have razor-sharp instincts. On the other hand, when your instincts may be not as honed, there is another resource just as essential if not more so: statistics. When thinking about your customer base and customer experience, it’s important to collect as much data as possible. Luckily some of that is readily available on the internet. Here are a few stats that caught our eye: According to an American Express Global Customer Service Barometer in 2017, more than half of Americans have stopped

A key feature of the Phone.com service is Call Forwarding. Given that lots of our customers are small business owners or sole proprietors, this feature gives you the power of control – to direct inbound calls to single or multiple phone numbers, including your home, office, cell phones, etc., anywhere in the world. With your brand new Phone.com number, you officially don’t have to use your personal number anymore! This instantly gives your business the big-brand look and feel. If you need any help with the forwarding feature, take a look at our support page. And if you get really