At Phone.com, we support customers using a wide range of phone types with our service, even if we don’t sell those phones directly. Unfortunately, manufacturers sometimes discontinue the sale and support of certain models as they introduce newer ones to replace them.
In September 2016 Polycom will stop selling all phones in the SoundPoint IP series, although the phones will continue to receive software updates and support until the end of 2019.
We encourage all customers to consider the VVX Business Media Phone series, which replaces the SoundPoint IP series and offers better functionality and a richer experience.
Please contact us if you’re interested in selecting a replacement phone, or if you have any questions or concerns.
Affected Models
| Model | End of Sale | End of Manufacturer Support |
|---|---|---|
| SoundPoint IP 321 | Sep 30, 2016 | Dec 31, 2019 |
| SoundPoint IP 331 | Sep 30, 2016 | Dec 31, 2019 |
| SoundPoint IP 335 | Sep 30, 2016 | Dec 31, 2019 |
| SoundPoint IP 450 | Sep 30, 2016 | Dec 31, 2019 |
| SoundPoint IP 550 | Sep 30, 2016 | Dec 31, 2019 |
| SoundPoint IP 560 | Sep 30, 2016 | Dec 31, 2019 |
| SoundPoint IP 650 | Sep 30, 2016 | Dec 31, 2019 |
| SoundPoint IP 670 | Sep 30, 2016 | Dec 31, 2019 |
Manufacturer Information
If you’d like more information about Polycom’s End of Life Policy, please see their Support site.