Phone.com Privacy Statement

This Phone.com Privacy Statement was updated on December 16, 2024 and is effective immediately.

This Privacy Statement broadly explains how Phone.com Inc. (“Phone.com,” “the Company,” “we” or “us”), collects and uses personal information collected from the www.phone.com website (“Site”), including the chat feature on the Site, as well as personal information collected from Phone.com software, and installed, mobile or Web-based applications.

 

SCOPE

We gather certain types of personal information from visitors to this Site, subscribers to our services and for various other operational and business purposes. This Privacy Statement summarizes how we collect, use, disclose, manage, and store the personal information that you voluntarily provide us, as well as the personal information collected passively through the use of cookies and image tags, which are small files stored on your device, to remember your preferences, and activity on this Site.

 

This Privacy Statement, which applies to Phone.com Site visitors, customers, and “Customer Contacts” is incorporated by reference in the Site’s General Terms of Use (https://www.phone.com/general-terms/), which is binding on all Site visitors, customers and Customer Contacts.

 

For purposes of this Privacy Statement, “Customer Contacts” are individuals who are not Phone.com customers but engage in communications powered by Phone.com.

Phone.com collects personal information, and other information which does not identify you, through a variety of means – for example, such as when you fill out a form to contact us, sign up for a Phone.com service, or provide your contact information to a contact center or sales agent. If you do not agree with this Privacy Statement, please do not participate in the online or off-line activities and services that require personal information.

 

CATEGORIES OF INFORMATION WE COLLECT AND USE

For purposes of this Privacy Statement, “personal information” means any personal information that identifies, relates to, or could reasonably be linked, directly or indirectly, to an individual or an individual’s household. We process personal information in connection with this Site, Phone.com’s information services, telecommunications services, software, and client or Web-based applications.

 

Personal Information you provide to us (listed below). You might allow us to access personal information when you use our mobile apps, software or services:

 

Category of Personal Information and Other (non-Personal) Information	Examples	Phone.com Might Use This Category of Personal Information To:	Is Personal Information Sold or Shared with Third Parties?
Customer Contact and Account Information	Phone.com account holders’ usernames and account numbers Billing name and address, if applicable Phone number issued by Phone.com Job title All information related to a customer’s contacts stored on a device, including contact name, phone number, email address, and any other identifiers an individual provides when visiting this Site or using Phone.com services	create customer accounts; provide Phone.com Services; communicate with customers; respond to requests for support; and market to potential customers	Phone.com does not sell customer contact or account information. Phone.com does, however, share this information with service providers, who are subject to contractual confidentiality obligations, for data management and maintenance and marketing, sales and support.
Information about use of other (non-Phone.com) services (through integrations or otherwise)	Social media account information – specifically social media “handles” or usernames, single-sign­ on service tokens, Google/Apple/Microsoft sign­ in tokens	create customer accounts; provide Phone.com Services; communicate with customers; and respond to requests for support.	Phone.com does not sell this type of information. Phone.com does, however, share this information with partners for technical support purposes.
Payment information	Billing name, address, credit card or other payment information Pricing and other information about Phone.com services	bill account holders who subscribe to certain services	Phone.com does not sell this type of information. Phone.com does, however, share this information with billing service providers for the purpose of billing and collections.
Personal Information About Prospective Customers and Partners	Name, username, email address, phone number, and any other identifiers an individual provides when visiting this Site or using Phone.com services	create customer accounts; communicate with potential customers; and market to potential customers	No
Customer Contact Information	All information related to a customer’s contacts stored on a device, including contact name, phone number, email address	provide Phone.com services to the Phone.com customer who has stored others’ contact information improve services related to incoming calls, messages, and faxes	Phone.com does not sell this type of information. Phone.com does, however, share this information with partners for technical support purposes.
Files and Photos	All files and photos stored on a device	access files and photos to send them as fax or multimedia messages.	Phone.com does not sell this type of information. Phone.com does, however, share this information with partners for technical support purposes.

 

Personal Information collected automatically by web servers when you visit this Site or use Phone.com mobile apps or other Phone.com services:

 

Category of Personal Information and Other (non-Personal) Information	Examples	Phone.com Might Use This Category of Personal Information to:	Is Personal Information Sold or Shared with Third Parties?
Service Usage Data	Internet Protocol (“IP”) address, MAC address, other device ID (“UDID”), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information User feedback ratings, usage logs and usage, cookie identifiers Traffic data about the communications that take place through our platform (such as chat, video conferencing, SMS), network monitoring data Call detail records produced by a telephone call or other telecommunications-related transactions. Each record contains various attributes of the call, such as time, duration, completion status, source number and destination number Data related to potentially fraudulent activity, such as blacklist history and security logs Metadata, such as session logs and join & leave time of teleconference participants Log data such as IP address, Internet Service Provider (“ISP”), browser type, referring/exit pages, operating system, date/time stamp, and clickstream data	Service usage data is used to improve Site visitors’ experience while using this Site Service usage data is used to provide Phone.com mobile apps or other Phone.com services provide customers with dashboards and reports respond to requests for technical and/or customer support conduct fraud and threat analysis; mitigate risk of fraud and cybersecurity threats detect and prevent spam or unlawful or abusive activity or other violations of our Terms of Service (https://www.phone.com/customer­ terms/)(“ToS”) monitor performance of data centers and networks used for Phone.com services conduct analytics to improve the performance of this Site, App or Phone.com services personalize your experience with our Websites, Apps and services comply with applicable law	Phone.com does not sell this type of information. Phone.com does, however, share this information with service providers for purposes of ensuring compliance with applicable laws by its customers and compliance with Phone.com’s usage policies.
SMS messages	Content of blocked SMS messages that violate our anti-spam policy and system rules	conduct fraud and threat analysis; mitigate risk of fraud and cybersecurity threats detect and prevent spam or unlawful or abusive activity or other violations of our ToS (https://www.phone.com/customer­ erms/) (“ToS”)	Phone.com does not sell this type of information. Phone.com does, however, share this information with service providers for purposes of ensuring compliance with applicable laws by its customers and compliance with Phone.com’s usage policies.

 

Personal Information we might receive from Phone.com customers about Customer Contacts:

Even if you are not a Phone.com customer, we might receive and store your personal information when a customer uses our services. it might include your name, email, geolocation, and any other publicly available information posted on these platforms. But in such circumstances, the Phone.com customer would have added notes or other information about you to the customer’s contacts file.

 

Please see below for an explanation of why Phone.com might use this information:

Category of Personal Information and Other (non-Personal) Information	Examples	Phone.com Might Use This Category of Personal Information to:	Is Personal Information Sold or Shared with Third Parties?
Customer Contact Personal Information	Name, username, email address, phone number, IP address, cookie identifiers and any other identifiers a user provides when accessing or using the service Other forms of personal information we collect on behalf of the relevant customer such as title, role, organization, phone number and other related information Other forms of personal information we collect as necessary to operate our Site(s), mobile apps or services, such as IP addresses, cookie identifiers and other related information	provide Phone.com services to the Phone.com customer on whose behalf we collect or store the information respond to requests for technical and/or customer support detect and prevent spam or fraudulent activity, and detect and prevent unlawful or abusive activity or other violations of our usage policies other legitimate business purposes permitted by our agreement with the relevant Phone.com customer	Phone.com does not sell this type of information. Phone.com does, however, share this information with service providers for purposes of ensuring compliance with applicable laws by its customers and compliance with Phone.com’s usage policies.

 

DISCLOSURES TO PARTNERS

 

We may also market the events, products or services of our partners (“Partner Promotions”). As we do not currently share any personal information with our Partners, the way in which users may receive information about our partners’ products and services would be via newsletters, email or direct mail from Phone.com. 

Please be informed that our Partners may not have the same privacy policies that we do.

 

YOUR RIGHTS RELATED TO OUR DIRECT MARKETING

You will find information below regarding your choices to either opt-out or opt-in of having your personal information used for various promotional and marketing purposes by

You can “opt-out” of receiving marketing/promotional emails from us by using the designated method in the email. We cannot guarantee that other opt-out methods will be effective or timely.

Even if you opt-out of marketing or promotional emails, please be aware that we may continue to send you email messages for transactional or informational purposes, such as follow-up messages to complete transactions with you.

 

COOKIES AND IMAGE TAGS

“Cookies” are files that can identify your device as unique. Cookies are also capable of storing your  preferences related to a website visit or your Internet browsing activities, as well as technical information (including “clickthrough” and “clickstream” data). Our web servers.

Cookies are currently used on most websites, including this Site. Cookies can either be permanent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your Internet browser). Phone.com uses cookies, some of which are essential, to operate the Site.

Note, though, that cookies do not personally identify a website visitor but do recognize the visitor’s web browser. Thus, unless you identify yourself by filling out a form or submitting your personal information to us via chat message, email, or some other means,

Some examples of the cookies Phone.com uses include:

Necessary Cookies – These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Analytics Cookies – These cookies help us to understand how visitors engage with the website. These cookies collect information such as demographics, device type, and operating system and report website usage statistics. In addition to reporting website usage statistics, the information collected by analytics cookies may also be used, together with some of the advertising cookies described below, to help show more relevant ads across the web and to measure interactions with the ads we show.

Functional Cookies – Functional cookies remember your preferences and settings, ensuring that our website functions the way you want it to. They keep track of things like your language choice, login details, or items in your cart, so you don’t have to reset them every time  you visit the site. They are only set in response to you have provided to the website. They personalize and optimize your website experience, as well as remember your chat history.

Advertisement Cookies – Phone.com use advertisement cookies to make its ads more engaging and valuable to website visitors. We use advertisement cookies to select advertising based on what’s relevant to a user; to improve reporting on ad campaign performance; and to avoid showing ads the user has already seen.

 

Image tags work in conjunction with cookies and are small image files that may be located on select pages of our Site, or within web-based email newsletters, or marketing emails that we may send. (Image tags are also called web beacons, web bugs, clear GIFs or single-pixel GIFs.) Tracking is important because we can better understand what parts of our website are used the most, when to launch new services and how to enhance current offerings. We may share the information we receive from cookies and image tags with third parties and our Advertisers in aggregate form, which means that such information generally does not contain specific personal information or Sensitive Personal Information about any one visitor. In short, cookies and image tags collect a user’s Internet protocols and server information. Such data files allow our Site to remember your web browser when you visit our Site and are necessary tools for quick and efficient access to areas of our Site. A cookie will not allow the Site to learn any personal information (such as your real name and email address) or Sensitive Personal Information that you have not otherwise disclosed.

 

On their own, cookies or image tags do not contain or reveal any personally identifiable information. However, if you choose to furnish the website with personally identifiable information, this information can be linked to the data stored using cookies/Web beacons.

 

By accepting this Privacy Statement, you specifically agree to our use of cookies and image tags as described herein. You may adjust your browser to reject cookies from us or from any other website. If you have a Flash player installed on your computer, your Flash player may be able to be set to reject or delete Flash cookies. Please consult the “Help” section of your browser or Flash player for more information. Additionally, by setting your Web browser to display HTML e-mails as text only, you may be able to prevent the use of some image tags. However, certain areas of our websites may only be accessed in conjunction with cookies or similar devices, and you should be aware that disabling cookies or similar devices might prevent you from accessing some of our content.

 

 The use of cookies and other technology by third parties (other than Phone.com) is within their control, not ours. Even if we have a relationship with a third party, we do not control their website nor their practices regarding collection and use of personal information. If you are not sure how they handle your personal information, we encourage you to investigate, read their privacy notices, policies or statements, and ask them questions about privacy.

 

ADVERTISING, OTHER THIRD-PARTY CONTENT AND HYPERLINKS

As explained above, Privacy Statement does not cover third-party advertising or third-party content that might be present on this Site. Website visitors may, from time-to-time, purchase goods or services offered by these advertisers or communicate with them. Such transactions are solely between the website visitor and advertiser/third-party content provider and do not involve Phone.com.

 

Advertisers and third-party content providers are not bound by this Privacy Statement. We strongly encourage you to read their privacy policies, notices and/or statements.

 

Likewise, the presence of a link to a third-party website does not constitute or imply our endorsement, recommendation, or sponsorship of the third-party content, goods, or services available through, or contained on, the Site. You agree that you will use the hyperlinks to third-party sites at your own risk.

Note that we might engage with third parties to track and analyze anonymous (not personally identifiable) usage and statistical information about Site visitors. We also use other third-party cookies to track performance of our advertisements on other websites and we might use anonymized, aggregated data from any source for targeted advertising, including in conjunction with third parties.

 

SECURITY MEASURES

We collect, manage, maintain and personal information in a secure and commercially reasonable manner using industry-standard controls, such as by storing such information in secure information systems and implementing password protections to reduce the risk of loss, misuse or alteration of personal information and confidential or proprietary information. We also contractually obligate our service providers which access or process such types of information to take similar precautions.

 

Phone.com uses various security measures to ensure that customer information is accessible only by authorized personnel. However, please note that if personal information is transmitted over an unsecured Internet connection (for example, via email), the Site is not responsible for the security of that information during the transmission stage as your email could be copied or intercepted by unknown third parties.

 

HIPAA

To provide its services, Phone.com does not require access, nor intend to access customer communications which might include various types of personal information, including but not limited to Protected Health Information (PHI”), as defined in 45 C.F.R. §760.703 under the Health Insurance Portability and Accountability Act of 7996 (“HIPAA Rules”). However, PHI may be present in “data at rest” within Phone.com systems (including in the contents of voicemail, call recordings, SMS/MMS text messaging, and faxes). When stored in Phone.com’s systems. PHI is encrypted and subject to access and audit controls, as required by the HIPAA and Health Information Technology for Economic and Clinical Health (“HITECH”) rules.

 

CPNI

In providing services to you, Phone.com collects and maintains certain customer proprietary network information (“CPNI”). CPNI includes the types of services you currently purchase, as well as related usage and billing information for those services. Your telephone number, name and address alone are not CPNI.

 

We are committed to protecting your CPNI and complying with applicable law regarding CPNI. Accordingly, we do not sell, trade or share your CPNI, including your records of calls made or received, with third parties not part of Phone.com’s family of companies and affiliates, nor with anyone not authorized to offer our products or services or perform functions on our behalf (e.g. service providers),

 

Please note, however, that we are legally permitted to use your CPNI to offer additional services to you and for billing and collections purposes. We can also disclose your CPNI for legal or regulatory reasons, including in response to subpoenas, court orders and other legally valid requests. We might also use CPNI to: 1) investigate fraud and 2) to prevent violation of our policies and agreements or unlawful use of our network or services. 

 

CHILDREN’S PRIVACY STATEMENT

Phone.com does not sell products or services for purchase by children under the age of eighteen. Further, Phone.com does not knowingly solicit or collect personal information from minors.

 

If you believe that a minor has disclosed personal information to Phone.com, please e-mail us at [email protected] to report this to us.

 

HOW TO REVIEW, UPDATE, CORRECT, OR DELETE PERSONAL INFORMATION OR SENSITIVE PERSONAL INFORMATION

Subject to certain exceptions, you can review, update or delete your personal information collected by Phone.com. You may also correct factual inaccuracies. Certain types of personal information (such as birth date or age) that are necessary to verify identity, check eligibility for Phone.com services, or provide Phone.com services, cannot be deleted.  Such personal information can be modified only if Phone.com is able to verify your identity. Note that we reserve the right to terminate any services and/or customer accounts if we believe the personal information submitted was knowingly false or fraudulently obtained.

 

To review, update or delete your personal information collected by Phone,com, please send an email to [email protected]. As mentioned above, you must provide proof of identification such as full name, street address, city/state and zip code, user ID and password, and, when relevant, information about your recent activity on the Site. We reserve the right to deny any request if we believe there is a question about your identity.

 

If the burden or expense of providing access to your personal information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. In such cases, we will explain why access cannot be provided and provide contact information for further inquiries.

 

 

If you have questions about this Privacy Statement, please contact:

• Privacy Administrator at [email protected]; OR
• Send written correspondence to:

 

Phone.com

184 South Livingston Avenue Suite 9-222

Livingston, NJ 07039

Attn: Your California Privacy Rights c/o Privacy Administrator