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Customize How You Handle Incoming Calls.

Send callers to the right place the first time.

Create your own customized rules to route incoming calls to their desired location.

Menus/Auto-Attendant

Automatically route calls to the extension or department callers want to reach with menus and an automated receptionist. Professional and efficient.

Forwarding

Easily forward all calls to your cell phone, home phone or practically anything that rings. Your extension can go with you everywhere, but only if you want it to.

Dial-by-Name Directory

Ask callers to enter (via keypad) the first or last name of the person they’re seeking. Callers can find their own way to employees in your company directory.

Call Transfer

An in-call feature that allows you to transfer any call from your phone to another number or extension on the same Phone.com account.

Dial by Extension

Since every employee has his or her own extension (for free), callers can just enter the extension of the person they want to speak with and they’re connected instantly.

Call Blocking

Block incoming calls from unwanted callers, unknown numbers or certain area codes. Your phone won’t even ring. Also block outgoing calls to international numbers and Directory Assistance (411).

Set it and forget it.

Set your phone to route calls exactly how you want. It’s the ultimate traffic cop. And it never takes a day off.

Scheduling

Route incoming calls to different numbers, extensions, greetings, menus and more, based on the day and time a call is received.

Find-Me Follow-Me

Direct calls to a single or multiple phone numbers and have them ring all at once or one after the other.

Run your own mini call center.

Put a plan in place to efficiently manage all of your incoming calls. Show customers you’ve got your act together. So smart. So easy.

Queues

Route incoming calls to any individual or group of employees. Ideal for customer service, sales departments, help desks and appointments. Say goodbye to the busy signal!

Custom Hold Message

Create your own music track or custom recording detailing info about your business; new products, special offers and more.

Call Voice Tagging

Specify an audio message—a voice tag like “Sales” or “Support”—to identify callers based on the number or the extension they dialed.

Looking for a specific feature? See them all ➞

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