Security Advisory: Have an Older Polycom Soundpoint IP Phone?

Security Advisory: Have an Older Polycom Soundpoint IP Phone?

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Time to replace your Polycom IP phone?


At, we support our customers using a wide range of phone types with our service, even if we don’t sell those phones directly. Unfortunately, manufacturers sometimes discontinue the sale and support of certain models as they introduce newer ones to replace them.


While most technology continues to progress and improve, the Polycom models listed below no longer receive software updates. is aware of the security risks in interconnected networks, and we constantly seek ways to better protect the privacy of our customers.


We encourage all customers with obsolete phones that are vulnerable to compromise to purchase more current models designed for today’s complex environments.


Please contact our Customer Support team for advice on selecting a replacement phone, or if you have any questions or concerns.


Affected Models


ModelEnd of SaleEnd of Manufacturer Support
SoundPoint IP 300May 11, 2006May 11, 2011
SoundPoint IP 301March 31, 2008Mar. 31, 2013
SoundPoint IP 320/330Dec. 31, 2009Dec. 31, 2014
SoundPoint IP 430Apr. 30, 2010Apr. 30, 2015
SoundPoint IP 500May 1, 2006May 1, 2011
SoundPoint IP 501Aug. 20, 2009Aug. 20, 2014
SoundPoint IP 600Apr. 30, 2007Apr. 30, 2012
SoundPoint IP 601Mar. 31, 2008Mar. 31, 2013
SoundPoint IP 4000Aug. 20, 2009May. 31, 2014


Manufacturer Information

If you’d like more information about Polycom’s End of Life Policy, please see their Support site.



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