Security Advisory: Have an Older Polycom Soundpoint IP Phone?

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Time to replace your Polycom IP phone?


At, we support our customers using a wide range of phone types with our service, even if we don’t sell those phones directly. Unfortunately, manufacturers sometimes discontinue the sale and support of certain models as they introduce newer ones to replace them.


While most technology continues to progress and improve, the Polycom models listed below no longer receive software updates. is aware of the security risks in interconnected networks, and we constantly seek ways to better protect the privacy of our customers.


We encourage all customers with obsolete phones that are vulnerable to compromise to purchase more current models designed for today’s complex environments.


Please contact our Customer Support team for advice on selecting a replacement phone, or if you have any questions or concerns.


Affected Models


Model End of Sale End of Manufacturer Support
SoundPoint IP 300 May 11, 2006 May 11, 2011
SoundPoint IP 301 March 31, 2008 Mar. 31, 2013
SoundPoint IP 320/330 Dec. 31, 2009 Dec. 31, 2014
SoundPoint IP 430 Apr. 30, 2010 Apr. 30, 2015
SoundPoint IP 500 May 1, 2006 May 1, 2011
SoundPoint IP 501 Aug. 20, 2009 Aug. 20, 2014
SoundPoint IP 600 Apr. 30, 2007 Apr. 30, 2012
SoundPoint IP 601 Mar. 31, 2008 Mar. 31, 2013
SoundPoint IP 4000 Aug. 20, 2009 May. 31, 2014


Manufacturer Information

If you’d like more information about Polycom’s End of Life Policy, please see their Support site.


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