We’ve all been there: in need of assistance, furiously shouting “Operator” to an automated voice-over. Help seems, well, futile. Wouldn’t it be nice if you have a real live person on the other end of the line?
Thanks to a growing number of outsourcing companies, it’s possible you now can. Live answering services have been becoming more popular and more affordable to small and medium businesses. Apart from the myriad reasons how they can help, perhaps the biggest is how it immediately elevates your brand. The big business look-and-feel can be a huge factor in whether customers choose your service or not.
If you’re on the fence about live attendants, here are some reasons how it can benefit your business today:
With a lot of live answering companies having pay per minute plans, you can set something well within your budget. Also, you don’t have to spend any money hiring and training full- or part-time staff members, which takes not only money but time.
Maybe you’re a doctor, lawyer, salon owner, or other owner whose business heavily revolves around appointments…worry not! Live attendants are highly trained hospitality mavens who can set appointments so you never miss out on any business.
Efficient Call Handling
It’s hard running a small business, especially if it’s only you. That’s why you need a buffer between you and your customers, most certainly for after hours times. Live receptionists make certain you’re not answering any calls you don’t have to, and with the ease of configurability you can set any rules you please whether it’s forwarding to another extension or to voicemail. Live attendants even weed out spam and robo-callers so you only have what’s most important to your business.
Handling High Call Pace/Volume
So your business is booming…congrats! That said, you’re run ragged with answering the calls yourself or your small team is coming apart at the seams trying to keep up. Attendants are more than able to handle the rapid fire day-to-day call volume effortlessly so you don’t have to.
So what are you waiting for? Sign up today!