What is a Softphone and Why Do I Need One?

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The word softphone might not be a part of your everyday lexicon, but here at Phone.com, well, it is. And hot on the heels of our announcement that our Communicator is getting an upgrade, we figured what better time to give some education.


Depending on the size of your business, you might be swimming in a sea of desk phones. As life becomes more mobile and more digital though, the desk phone’s days are numbered. Companies, especially small- to mid-level businesses are ditching the clunky phones in favor of mobile options. Enter the softphone. These are usable thanks to a computer or mobile phone that use voice over internet protocol (VoIP) technology.  


Even with the rise of chatbots, or customer interactions via text, we still can’t completely jettison the idea of phone calls. So as things evolve, more and more businesses have chosen to clear the desk, literally, in favor of softphone tech. Why? Because it makes good business sense for a number of reasons. Let’s dive in.


How does it work?


Softphones use VoIP (Voice over Internet Protocol) technology to make and receive calls. All you need to use a softphone is a computer, a headset or speakers, and a good Internet connection.


How can your company benefit?


Connectivity through Flexibility


Because you’re no longer tethered to a desk phone, you have the ability to stay connected always. Now, obviously, it’s best to unplug for breaks, but the larger point is that you can bring your business communications anywhere you go without feeling tied to a desk. This makes your business much more scalable and flexible. If budget constraints are an issue, you can explore smaller offices or coworking spaces and have most of your employees work remotely. It’s simple, easy, and cost effective.




Softphones are low-cost by nature because they use the technology you already have. That’s why VoIP technology is so popular because you’re utilizing your own computer, turning it into your business phone service without needing to buy more devices or needing installation fees. Landlines can cost between $50 and $100, without the headset, installation fees, etc. Between the hardware and installation, and minutes, VoIP softphones can save your company hundreds of dollars.




It’s a simple one, but it literally cuts down on space in your office and on your desk. That helps mobility and keeps the reliance on hardware technology to a minimum. No wires, no cords, no wasted space.


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