Phone.com VP Chris Basile will be speaking at Customer Contact Week

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Contact Center Week

The Experience Factor – Igniting Performance with Deep Analytics

Phone.com’s VP of Call Center Operations, Chris Basile, will be speaking at Customer Contact Week in Vegas as part of Etech’s workshop this June 20-23. Join him for his session and take 20% off your registration with the code 24CCW_SPEAKER! Register here: https://bit.ly/3ilper8

 

In today’s competitive times your customer’s voice matters more than ever. It is the key to unlocking your agent potential and driving better performance. With AI-powered Speech Analytics, you’ll be able to review your customer sentiments through the magnifying glass of targeted KPIs. Just imagine what you could accomplish when you analyze 100% of your customer interactions!

In Etech’s workshop, you will learn how to harness the power of Artificial Intelligence and big data to craft a multifaceted approach to the frictionless customer experience through deep business insights while improving agent experience and retention.

Key Takeaways

  • How to use VOC to understand customer sentiments
  • How to empower and retain agents using customer insights
  • The secret sauce to creating next-level customer and agent experiences
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