From this Webinar, you will learn how to harness the power of Artificial Intelligence and Big Data to craft a multifaceted approach to the frictionless customer experience through deep business insights while improving agent experience and retention.
Discussion topics will include:
- Advantages of Speech Analytics in Call Center
- How to successfully adopt Speech Analytics?
- Key metrics to measure Speech Analytics success
- 360-degree performance evaluation and integrated agent coaching
May 18, 2022 11:00 AM in Central Time (US and Canada)