Our Phone.com customers are pretty savvy! They will often scan our website and device docs before calling us for help.
We realized that adding a robust knowledge base, where customers could find setup tips, browse phone features or resolve common issues, was a no-brainer.
It’s with that in mind that we are thrilled to unveil the new Phone.com Support Center!
Here you’ll find a true hub of information, including set-up guides for businesses of varying sizes, helpful write ups on our many features, and a great list of FAQs that address the top issues our customers face.
There are three things you should know about our new Support Center:
- We are far from done. A great support center is dynamic, constantly being updated to ensure that it delivers the most important information. We will be covering a lot more of our features and options soon!
- Your voice is essential. We want to hear from our customers. What can we improve or add to our support center to make it a more useful tool for you?
- You can still reach us! In all the old-fashioned and some new-fashioned ways. We now offer support by phone (800-998-7087), email (firstname.lastname@example.org), live chat, SMS (text 858-633-8053) and Twitter (@phonecomsupport).
Please take a good look at our new Support Center and don’t forget that behind it stands an awesome Customer Service team!