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Billing FAQ

You can change your payment method by logging in to your Phone.com account online and updating the credit or debit card on file. Contact Customer Service at 800-998-7087 to make changes over the phone. Make sure to have your current payment method and billing address available for verification purposes.

You can change your account or invoice information by logging in to your Phone.com account online; Go to My Account; Edit Contact Info. Contact Customer Service at 800-998-7087 to make changes over the phone. Make sure to have your current payment method and billing address available for verification purposes.

The credit or debit card you have on your account is where you get billed for your Phone.com subscription monthly or annually.  Currently, Phone.com accepts credit and debit cards for payment. *Stripe is our merchant services processor and may show up on payment alerts.

To pay online, Log into your Phone.com account:

  • My Account 
  • My Bill
  • Pay My Bill
  • Select Amount and Payment Method
  • Submit

In order to cancel or suspend your Phone.com service please Call our Customer Loyalty Department at 1-877-472-9245 between the hours of 9:00 am and 5:30 pm Eastern time. We must verify your account before we can cancel or suspend it, so it is important that we speak to you. 

When you cancel your Phone.com service, you will no longer be able to access your Inbox for voicemail, call logs, SMS messages, or faxes. You will also lose any greeting and hold-music files, so please download any content that you want to keep before canceling.

 

Important Information About Transfering Your Phone.com Number to Another Provider

If you want to transfer your Phone.com phone number to another provider, the number must be active for the new carrier to initiate the transfer. This means that you should not cancel your Phone.com account until the new provider has verified that the number transfer is complete. 

We thank you for being a customer of Phone.com and hope we’ll be able to serve you in the future.

If you have had successful transactions and the most recent one failed, you will get an email notification from Phone.com that your payment was declined.  Please call your bank and provide information about why the transaction has failed. To reprocess the payment immediately, you can update your Card Information online in your Phone.com account. *Stripe is our merchant services processor and may show up on payment alerts.

If you are using a new card, use the same information that you have with the bank. Make sure to enter the following information accurately: 

  • Name
  • Card Number
  • Expiration Date
  • Address
  • Zip Code 

If you need further assistance, contact Phone.com Customer Service at 800-998-7087

Under the Terms and Conditions of Phone.com, the credit or debit card you have on your account is where you get billed for your Phone.com subscription monthly or annually.  For assistance contact Customer Service at 800-998-7087

To view your past and current invoices, log in to your Phone.com account online; 

  • Go to My Account
  • My Bill
  • View My Bill; Click on pdf/hdml versions of your invoice.

Yes. You are entitled to state, federal and E911 taxes if you have a SIP device attached to the account. Taxes may vary between states, E911 taxes will vary between $0.50 to $1.95 per user.

Visit our Billing Summary to better understand you invoice.

También se habla español

Usted puede contactarnos via telefónica al numero +1.800.998.7087, o submitir una solicitud de soporte o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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