Support Center

Frequently Asked Questions

Transferring Your Number to Another Provider

Contact the winning provider to start the port out process. Provide them with the exact information on your Phone.com account…

Setting Up Your Dial-by-name Directory

A Dial-By-Name Directory can be useful in assisting your callers in reaching their destination and is a helpful option if…

Recording Your Conference Calls

To record a conference call, you need to forward one of your Phone.com numbers to the conference bridge number, activate…

Adding Bulk Shared Minutes to Your Plan

Need more minutes than what your plan includes? You can add bulk minutes to your monthly allotment for all account…
Call Recording Beep

Call Recording Beep

There are myriad reasons for wanting to record a call. Whether you’re a lawyer, therapist, realtor, notary, call center, utility…
Faxing with an ATA

Faxing with an ATA

  You may use an ATA to connect a fax machine to the Phone.com network, but we can only offer…
Video Conferencing

Video Conferencing

Collaborate face-to-face with Phone.com Video Meetings. Choose between three feature-packed plans. Features Plans include between 10 and 100 maximum participants…
Secure VoIP

Secure VoIP

What is Secure VoIP? Secure VoIP provides encryption, message authentication and integrity, and replay attack protection to the VoIP calls It was developed by a…
Why Was My Porting Request Denied?

Why Was My Porting Request Denied?

While number porting is a common activity that is generally completed within 15 business days (although some requests can take…

Billing FAQ

You can change your payment method by logging in to your Phone.com account online and updating the credit or debit card on file. Contact Customer Service at 800-998-7087 to make changes over the phone. Make sure to have your current payment method and billing address available for verification purposes.

You can change your account or invoice information by logging in to your Phone.com account online; Go to My Account; Edit Contact Info. Contact Customer Service at 800-998-7087 to make changes over the phone. Make sure to have your current payment method and billing address available for verification purposes.

The credit or debit card you have on your account is where you get billed for your Phone.com subscription monthly or annually.  Currently, Phone.com accepts credit and debit cards for payment. *Stripe is our merchant services processor and may show up on payment alerts.

To pay online, Log into your Phone.com account:

  • My Account 
  • My Bill
  • Pay My Bill
  • Select Amount and Payment Method
  • Submit

Cancellation or ‘parking’ suspending your number must only be done over the phone. When calling, please be prepared to provide your Phone.com phone number and billing address for account verification. Please call directly to cancel. Call Customer Loyalty at 877-472-9245 for assistance.

Phone.com can not accept any service cancellations through, third-party platforms or financial services app.

If you have had successful transactions and the most recent one failed, you will get an email notification from Phone.com that your payment was declined.  Please call your bank and provide information about why the transaction has failed. To reprocess the payment immediately, you can update your Card Information online in your Phone.com account. *Stripe is our merchant services processor and may show up on payment alerts.

If you are using a new card, use the same information that you have with the bank. Make sure to enter the following information accurately: 

  • Name
  • Card Number
  • Expiration Date
  • Address
  • Zip Code 

If you need further assistance, contact Phone.com Customer Service at 800-998-7087

Under the Terms and Conditions of Phone.com, the credit or debit card you have on your account is where you get billed for your Phone.com subscription monthly or annually.  For assistance contact Customer Service at 800-998-7087

To view your past and current invoices, log in to your Phone.com account online; 

  • Go to My Account
  • My Bill
  • View My Bill; Click on pdf/hdml versions of your invoice.

Yes. You are entitled to state, federal and E911 taxes if you have a SIP device attached to the account. Taxes may vary between states, E911 taxes will vary between $0.50 to $1.95 per user.

Visit our Billing Summary to better understand you invoice.

También se habla español

Usted puede contactarnos via telefónica al numero +1.800.998.7087, o via email a support@phone.com, o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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