Support Center

Frequently Asked Questions

Transferring Your Number to Another Provider

Contact the winning provider to start the port out process. Provide them with the exact information on your Phone.com account…

Setting Up Your Dial-by-name Directory

A Dial-By-Name Directory can be useful in assisting your callers in reaching their destination and is a helpful option if…

Recording Your Conference Calls

To record a conference call, you need to forward one of your Phone.com numbers to the conference bridge number, activate…

Adding Bulk Shared Minutes to Your Plan

Need more minutes than what your plan includes? You can add bulk minutes to your monthly allotment for all account…
Call Recording Beep

Call Recording Beep

There are myriad reasons for wanting to record a call. Whether you’re a lawyer, therapist, realtor, notary, call center, utility…
Faxing with an ATA

Faxing with an ATA

  You may use an ATA to connect a fax machine to the Phone.com network, but we can only offer…
Video Conferencing

Video Conferencing

Collaborate face-to-face in your meetings with Phone.com’s premium Video Conference feature. Seamlessly integrates with regular & conference audio calls to…
Secure VoIP

Secure VoIP

What is Secure VoIP? Secure VoIP provides encryption, message authentication and integrity, and replay attack protection to the VoIP calls It was developed by a…
Why Was My Porting Request Denied?

Why Was My Porting Request Denied?

While number porting is a common activity that is generally completed within 15 business days (although some requests can take…

También se habla español

Usted puede contactarnos via telefónica al numero +1.800.998.7087, o via email a support@phone.com, o mediante nuestro servicio de chat en linea, donde nuestro equipo con gusto le asistirá! El servicio está disponible de Lunes a Viernes de 8 am a 6 P.M. tiempo del Pacifico.

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