HIPAA-compliant, triple DES-Encrypted Video Meeting Service and SMS Auto Responder honored for enabling continuation of care via telehealth and secure remote communications
Newark, NJ (July 21, 2020) – Phone.com is pleased to announce that HealthTechZone.com has named the company a 2020 Telehealth Award-winner for its HIPAA-compliant video meeting service and SMS Auto Responder.
As millions of workers across the globe have adopted alternative ways of working to help fight the spread of COVID-19, Phone.com has harnessed its industry-leading experience and created the innovative technology needed to support remote healthcare via telehealth.
“Phone.com offers a complete, secure HIPAA and HITECH-compliant unified business phone service for healthcare professionals,” said Phone.com Chief Compliance Officer, Joel Maloff. “Unlike other service providers, Phone.com has gone to great lengths to ensure that every channel within its cloud-based, unified communications services platform is compliant with both HIPAA and HITECH regulations. As required by HIPAA, every Phone.com employee is trained in compliance.
“We are honored by this recognition as it reflects our ongoing commitment to providing caregivers with unified communications solutions that ensure all patient information is appropriately encrypted.”
Among the hundreds of thousands of professionals that now work from home are physicians, mental health professionals, and other healthcare providers. As such, telehealth adoption is skyrocketing across medical specialties, such mental health and psychiatric care.
For “virtual” mental health sessions, Phone.com’s video meeting service is secured using triple DES encryption, preventing unauthorized callers from breaking in or “ZOOM bombing” sessions. Any data stored on Phone.com servers containing protected health information (PHI), such as voicemails with personal medical information, is safely encrypted while at rest.
Unbeknownst to many, HIPAA does not recognize SMS as a compliant means of communication unless both the sender and recipient’s devices are encrypted. Phone.com’s HIPAA-compliant SMS Auto Responder protects physicians and other healthcare providers from running afoul of HIPAA by blocking text messages from patients if requested.
Phone.com SMS Auto Responder helps both clinical and other healthcare professionals avoid HIPAA violations by responding to any text message with alternative channels for contact with the healthcare organization.
“It is my pleasure to recognize Phone.com for its commitment to innovation and addressing the evolving needs of the current environment,” said Rich Tehrani, CEO, TMC. “I look forward to seeing more innovation from Phone.com in the future.”