Here’s Why You Need A Live Answering Service for Your Small Business

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Running a small business is difficult, to say the least. Did you know that, according to a Business Insider infographic, nearly 34% of small businesses fail after their second year?

 

We were surprised, too. So how do you not become a failed statistic?

 

We don’t need to get into the myriad reasons why a business fails because we’re not trying to write a textbook…but we did want to look at one feature that can drastically help your maximize efficiency.

 

When business is booming, it’s easy to get caught up in the success, but it’s even easier to get overwhelmed by high call volume. If you’re a small operation, wearing lots of different hats, trying to put energy in many areas at one time, it’s not always the easiest to answer every phone call. If you start missing calls, you’re likely missing out on leads and sales. And if your company gets the reputation of being “that company”…then, well, things might go south quickly.

 

The question then becomes: how can you handle all the calls that are coming in while not breaking the bank? Let us introduce you to Live Receptionist, our latest and greatest premium feature at Phone.com.

 

So, what is it?

Live Receptionist is your very own team of skilled hospitality receptionists answering your calls during business hours. We have selected a group of carefully vetted receptionists to be your business’s answering service. Adding this to your business phone suite is a no brainer.

How can it help my business?

Well, sooo many ways…but here are just a few:

 

  • You’ll never miss a call.

With Live Receptionist, any call that comes in during business hours is answered with a professional greeting personalized to your company. No matter the call volume or if you’re in a meeting or somehow unable to get to the phone, our receptionists are there to take your calls. And you can customize the call handling rules right in your control panel. It’s that easy. If you need a hand our 24/7 U.S.-based customer support team will help you figure everything out. No sweat.

 

  • You won’t break your budget

This premium feature starts at $90 for 50 minutes so you’re able to maximize your efficiency without going over budget. Have even more calls? No problem. We can figure out a plan that works best for you.

On top of that, you won’t have to go through the hassle of on-boarding another employee, taking time to train them, and taking on another salary in order to answer the phones. Let us do the heavy lifting for you!

 

  • Give your small company a big business look and feel

“Thanks for calling Greenfield Insurance Group, this is Jefferey how may I help you?”

You might be the only Greenfield in the Group, but that doesn’t matter! With a proper greeting and a real person answering calls customized to your business, you’ll instantly wow potential customers with your level of professionalism and give them easy access to make an appointment or leave a message or find an extension without waiting on automated attendants.

 

  • Give your business versatility

Our receptionists are able to give you the flexibility to run your business without you having to worry where your calls are going. Some of the duties include:

  • Setting appointments
  • Taking messages and sending to SMS or email
  • Forwarding calls to a voicemail, extension, cell phone
  • Screening calls to eliminate spam and robocalling
  • Professional greetings

 

So what are you waiting for? Get started with Live Receptionist today!

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