What do you do when you’re on a call with a customer looking to upgrade his service, then call waiting starts to beep in? Do you put the happy customer on hold to see what the second call is or do you let the second call go to voicemail and risk losing a call?
We’ve put a lot of effort into the feature set of our business phone service in the cloud specifically to prevent these types of situations from happening. With the queue feature, for example, multiple callers are automatically placed on hold and their calls are forwarded in the order they are received. Rather than shuffling them off to voicemail or forcing your current caller to hold, you can now have additional callers placed in the queue where they can be entertained by your good taste in hold music or informed of your latest offers or other marketing messages.
Your queue members don’t even have to be in the same office for this feature to work. Calls can be forwarded to any location or device (IP phone, tablet, computer, smartphone, etc.).
Combined with our quick and easy account management, menus, call handling rules, call screening, CRM integration and other features, you can build your own cloud call center in no time. Add call scheduling to the mix and you can keep your work/life balance intact.
Our tools are designed to be implemented easily from the user control panel, but our U.S.-based customer service is available 7 days a week, 365 days a year to assist you when needed.
Queues are included with all Phone.com plans starting at $9.99/month or more.