To our Phone.com Customers, Partners, and Friends,
On behalf of all of us at Phone.com, I want to wish you a happy and healthy holiday season and a well needed happy and healthy new year!
As I write to share our thoughts about 2020 and look forward to 2021, I will just start and end a wish for the most important thing: health to all!
At Phone.com, we are proud of the work we did this past year and how we were able to cope and help our customers and employees once the pandemic hit.
Like everyone else, all our original plans and programs had to be changed or amended. We made the immediate change to remote work for our entire team and managed to do so with very little to no disruption.
Our motto and mantra was and still is: We are all in this together!
Luckily our own service is what made it very easy for us to make the change.
We have enjoyed the opportunity to help our customers do the same. We have worked with so many of our long-time customers and many new ones who joined us as they changed the way they worked and operated.
Like many other companies, we have hired and onboarded many new teammates who we have yet to meet in person. This includes Chris Basile, our new head of our Customer Success team. I have yet to meet Chris in person, but we probably spend more time together on our video meetings platform than we would have had it not been for the pandemic.
Our Phone.com family has grown by over 20%, and we successfully onboarded team members in all departments!
We had several new product and service releases during the year, as well as many updates to our platform and network, and we will continue to do so and more in 2021!
Here are some hi-lights:
- We released a significantly enhanced video meetings platform that is also HIPAA compliant and clientless.
- We introduced browser-based web calling in My.Phone.com.
- We updated our entire user interface
- We expanded our partner program with deeper relationships to offer better products and integrations
- We continued to upgrade our network
- We continue to get recognized for our work and appreciate all the great feedback we get from you!
The unsolicited positive feedback our customers give thanking our customer service agents for the support they provided is the best thank you we can get, and we deeply appreciate it.
The honest and constructive feedback we get when you don’t like something is also appreciated and we strive to learn and improve! So thank you all!
We look forward to an outstanding new year at Phone.com, with many new product and service improvements!
Happy holidays and a happy & healthy new year!
Ari Rabban and the Entire Phone.com Team