Once you’ve got it set up, you might not give much thought to your company’s phone system.
After all, this is the age of the Internet… your phones may not even be the primary way that your customers connect with your business. That doesn’t mean that your phone system isn’t important, however; even with Facebook and email taking a role of prominence in business communications, people are still going to call when they need to get in touch with someone quickly.
With that in mind, take a moment and think about what the user experience is when someone calls your business: Do you have a generic message to greet them? Did someone, perhaps even you, record the greetings and menu options in their spare time and not give much of a thought to how it will sound in practice?
If you’re starting to have second thoughts about how your phone system sounds, it may be time to look into some new personalized phone greeting options.
Rethinking Your Greetings
Many businesses tend to fall back on generic greetings when setting up a phone system.
With Phone.com, though, you have a chance to really personalize your greeting and make sure that everything sounds just the way you want it to. Instead of a hastily-recorded message or a generic pre-recorded greeting, you can work on the greeting and upload it to your system in WAV, MP3 or GSM format. Not only that, but you can add custom hold music to enhance the customer experience as well.
Of course, you still have the option to record a greeting from your phone as well. You can manage your greetings and related phone system options directly from your Phone.com account, however, so you can modify your greeting settings at any time without having to go through a full menu system. You can even activate recording from your account using our Click-to-Record feature!
Options Are Important
We strive to make it easy to customize your greetings because we know how important it is to have a phone system that’s easy for your customers to use.
We offer file upload options in multiple formats so that you can record and tweak your greetings and menu items until you’ve got them just right. This keeps you from feeling the pressure while recording live and lets you ensure that everything is easy to understand and set up just the way you want it.
Being able to change your greetings and related recordings online also makes it easy for you to customize your greetings for holidays, times of the year and even advertised events. You can save your standard greetings and hold music choices to go back to later, ensuring that you don’t have to re-record every time you want to make a change to your greeting options.
If you’re worried that your voice might not sound right or that you just don’t know how to make a good greeting, we also offer reasonably-priced professional recording services.
For under $100, one of our professional voice actors can read your script and get everything just right within a few days’ time. Best of all, you can make use of this service even if you don’t have a script ready for recording!
Because not everyone knows what they want in their greetings, we’ve developed templates that you can edit to match your company’s needs. These templates make creating a new script easy, speeding up the process of getting your new greeting recorded. Who knows… our templates may even give you a few ideas for your greeting and menu options that you hadn’t thought about before.
The Perfect Greeting
Even if you’ve never given much thought to how your commercial phone greeting is received by customers, it’s never too late to plan ways to improve your greetings.
Whether you produce your own greeting or make use of our professional recording services, we make it easy to take control of your greetings and get the most out of your phone system.
You may even be shocked to find out how much of a difference your new greetings, hold music options and other uploads can make on the customer experience your new phone system provides.