Letter From The CEO | 2019

Ari Rabban

2019 was a year of many milestones for our company and with the dawn of a new decade just 13 short days away, I want to thank you for entrusting Phone.com to provide the business communications services that help your team stay agile and connected. It is truly an honor to work with such a diverse array of customers, which now includes more than 32,000 businesses across the U.S. and Canada.


We started this business in 2008 with one overarching goal: level the playing field so small businesses could compete with larger companies. Phone.com is purpose-built from the ground up to provide SMBs with innovative cloud-based unified communications services (UCaaS) previously available only to the most well-heeled enterprises. One caveat with Phone.com, we insist on offering flexible pricing without requiring long-term contracts.

12 years later, I am proud of how our company has stayed the course while adapting services to meet your evolving needs both now and in the future.

In all candor, I believe what separates Phone.com from other service providers is that our company was founded by serial entrepreneurs and is run by serial entrepreneurs. What I mean is that we get it. You operate in markets that are fluid, volatile and competitive, and want technology that just works. In a world where the only constant is change, you can rest assured that your business communications service provider is agile, flexible and reliable.

Our developers are quite literally among the foremost experts in the history of IP communications. Phone.com Executive Vice President and Chief Technology Officer, Alon Cohen, was honored by the state of New Jersey with the “Legend of Technology” award for his years of service and contributions to the telecommunication sector. Alon co-founded the first-ever IP telephony company that essentially overhauled how people worldwide communicate.

For Alon, receiving such recognition from the state that invented the telephone and brought us legendary outfits like Bell Labs is well deserved. It is an honor for all of us at Phone.com to work alongside him every day. For me personally, it is a distinct privilege to call this legend a dear friend. Congratulations, Alon!

That level of acumen permeates every level of our organization, allowing us to take customer-centric inspirations from idea to concept to live service, leveraging technologies like artificial intelligence and APIs to connect and extend cloud communication services into specific workflows with custom integrations. We are very optimistic that partnerships with innovative companies will usher in a new wave of convenience by creating synergies between disparate applications that elevate and simplify how users interact with their data.

Despite all our talk of innovation, we still adhere to the old-fashioned notion that the customer always comes first. Phone.com continues to receive accolades for having one of the most dedicated support teams from coast to coast.

As I mentioned, 2019 was a year of many milestones for Phone.com. But more importantly, for our customers. Each new product, service, update and upgrade is designed to provide you with better service. We’ve made significant investments in our infrastructure that dramatically improved our network speed, security and reliability. We also continue to expand our team by recruiting like-minded individuals, providing more boots on the ground from San Diego to Newark.

I hope you’ve found the updated Communicator softphone and enhanced messaging services to your liking. We’ve also added millions of new phone numbers for you to select from as your needs for new phone numbers grows, including arguably the best selection of premium vanity phone numbers in the industry.

Just last week, in case you missed it, we also announced Live Receptionist, a new live call answering service and latest addition to our comprehensive portfolio of UCaaS and business phone services. Available “as-a-service,” Live Receptionist removes the hassle of hiring and on-boarding new personnel, as well as the financial obligations of compensating a full-time, salaried employee to answer phones.

2020 is going to be an exciting year for both of us, and I cannot wait to share details on the bevy of advanced services coming your way.

On behalf of the entire Phone.com family I would like to wish you and yours all the best for a happy, healthy and prosperous holiday season. Thank you so much for your continued support and patronage.

We are all at your service and you can always reach me directly at: [email protected]



Ari Rabban

CEO, and your entire Phone.com team


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