Jeremy Watkin and Jenny Dempsey Honored as Contact Center Thought Leaders
In a recent article by the International Customer Management Institute (ICMI) ranking the Top 50 Contact Center Thought Leaders on Twitter, Phone.com’s very own Jeremy Watkin and Jenny Dempsey made the list. Jeremy (@jtwatkin) ranked at #17 and Jenny (@jennysuedempsey) ranked at #45.
Jenny and Jeremy cowrite CommunicateBetterBlog.com, a blog dedicated to observing and learning from both good and bad customer service experiences with the intent on making the customer service at Phone.com awesome. Follow them along with the other deserving honorees for some fantastic customer service wisdom.