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How to Choose the Best Office Phone System for Your Legal Business

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Phone system for lawyers.

For a law firm, clear and professional communication is paramount for success.  An office phone system that meets your needs must also be easy to use and affordable. All types of offices across the country are choosing to upgrade their old phone systems to a cloud-based VoIP (Voice Over Internet Protocol) system.  Its an investment your law office should consider if you want to stay competitive in the decade to come.

 

Office Phone System 2.0

 

If you are still using a landline, its likely time to upgrade your system.  While landlines might seem more straightforward, cheaper, or at least more comfortable to use, this old way can put you at risk for inefficiency.  Its time to outgrow the way things have always been done mentality.

 

The Landline Letdown

 

The biggest drawback is that this system requires everyone to be on-site to make or receive calls.  This location-dependent usage will prove to be more of an impediment as employees increasingly work remotely.  In our current climate, remote capabilities will be a critical factor in determining which businesses swim and which ones sink.

 

Additionally, old school landline systems lack functionality.  There are severe limitations to how you can manage messages, which you can share data with, and how efficiently you can communicate with your team.

 

The landline way.  Someone calls, you place them on hold.  You may be able to leave or forward a voicemail.  You make an occasional conference call if you want to get fancy.

 

Can’t reach someone and need an answer by now-ish?  Fat chance.  If you’re lucky, you have their cell number.  Great!  Now you can call or text them, playing a slightly upgraded version of phone tag.

 

In the recent past, this worked just fine.  But it is simply not enough in this age of agility and perpetual access.  No matter how hard you hustle, if your team isn’t working smart, you’ll all get left behind.

 

It is no contest.  The functionality of a landline system is, by far, the least bang for your buck.  And it can get expensive.  From your monthly phone bill to technical maintenance to lost communication if your phone system ever starts to act up.  Paying all that money for a clunky, inefficient setup is a liability for your law practice.

 

Assess Your Law Office’s Communication Needs

 

Your legal practice has particular communication needs, and a VoIP system can meet those needs in spades.

 

  • Build confidence in your professional relationships. When communicating with clients or co-counsel, a virtual phone system can ensure accuracy and clarity in your meetings and discussions.
  • Prepare for court.  You need complete, accurate, and transparent data from all parties involved.  A VoIP system provides the communication channel so you can gather all the information you need to develop an argument, prepare a settlement agreement, or build a strong case.
  • Optimize client experience. Streamline important processes. Manage a large volume of phone calls, documents, and email inquiries.  Leave the impression that your team is as efficient, professional, and productive as you are in practice.
  • Keep better records.  Document the hours you spend with clients more accurately.  A virtual platform lets you time calls so that you can clock billable hours correctly.
  • Record conversations in confidence.  Any reputable VoIP platform offering call recording will be HIPPA compliant. So you can be sure that whatever discussions you document will be safe and confidential.

 

The way we live and work is changing profoundly, and your clients’ needs are evolving.  Your law firm will grow to meet these needs, and your office phone system should be able to keep up.

 

The Advantages of Using a Cloud-Based System

 

What exactly is a virtual office phone system?  By virtual office, we mean internet-based.  As the name implies, VoIP (Voice Over Internet Protocol) means you can make calls online, instead of over an analog phone line.  This opens up a wide field of communication by allowing your phone and computer to communicate more fluently.

 

VoIP virtual office is an all-in-one system.  A typical VoIP system will include a multi-line phone network, email, audio and video conferencing, and instant messaging, all on a single cloud-based platform.

 

While many companies offer virtual phone systems, Phone.com’s benefits are unparalleled.  An upgrade for any office, some of our standard features include.

 

  • Group Text Messaging
  • HD Voice
  • Voicemail to Email
  • Personalized Toll-Free Numbers
  • Call Screening
  • Fax From Phone
  • Local and Long Distance
  • Voicemail

 

Additionally, some of the premium features include, HD audio and video conferencing, call recording, voicemail transcription, and CRM integration.

 

The fact that our VoIP system is cloud-based means that you do not have to worry about purchasing and maintaining hardware.  A simple set up with a low monthly fee starting at $10/month can get your small office out of the analog and into the virtual.

 

Phone.com Plays Nice with Others

 

Phone systems have gone the way of software, and Phone.com’s many integrations means you’ll always have the tech versatility you need going forward.

 

Phone.com’s virtual office phone system makes it easy to personalize your experience and make the most out of your enhanced system.  Our software integrates with Salesforce, Zapier, AllProWebTools, Dropbox, Twitter, Facebook, Mailchimp, Stripe, Google Docs, plus many more.

 

Also, our program is compatible with both iOS and Android devices.  So none of your members will be left out.

 

Start Now, Expand Later

 

Whether your office is five or fifty employees strong, Phone.com has a plan suitable for your team. Our standard plan starts at just $10/month and includes dozens of useful features to get your organization off the ground and up into the cloud.

 

Easily integrate a new office phone system onto your computers and phones.  Our app is easy to use and will ensure you have access to your office’s most vital communication wherever you go.

 

Now there’s only one thing left to do.  Contact us today and see how an upgrade to a virtual office phone system is your best next move.

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