How Does a Cloud Phone System Work?

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Cloud phone system.

There is no communication quite like a phone call. So much can be communicated through tone of voice that is missed in text and emails.

If you’ve put off getting a phone system for your business because of the expense and installation hassles, you’re in luck. A new breed of phone service is available for businesses like yours and it’s affordable and easy. Really!

What Is a Cloud-Based Phone System?

A cloud-based system is a phone system that uses your internet connection instead of traditional phone wires or cellular services.

How Is a Cloud Phone System Different From Traditional Phone Systems?

Traditional business phone systems consist of three components. The telephones, the PBX software and hardware that controls calls and handles other features like voicemail, and a physical connection to the telephone network through PRI lines. That’s a lot of software and hardware for a business to pay for, install, and maintain.

Cloud phone systems (also called VoIP) make all of that unnecessary. Your provider takes care of the software and hardware. All you need is a connection to the internet and an endpoint which can be a traditional desk phone, software in your browser, or an app on your mobile phone.

You get out of the business of running a phone system, but get to enjoy all of the features of an enterprise-class solution. How cool is that?

What Is the Call Quality Like?

Call quality was a big problem in the early days of VoIP, but now that high-speed broadband connections are ubiquitous, call quality is usually exactly the same as a traditional land-line. Of course, you need to test any solution you consider to make sure it plays well with your broadband and devices. Look for a solution that doesn’t lock you into a long-term contract.

What About My Cell Phone?

Your cloud phone service should be as portable as the internet connection you use.

Some providers even offer an app to make using your cell phone easier. This makes it easy for your employees to answer work calls on their cell phones without anyone knowing the difference.

Can a Cloud System Grow As My Business Grows?

Absolutely. Many businesses start small, with a few employees or even just one owner. They then grow to employee hundreds or thousands.

With a traditional system, you would need the help of a full IT team to add additional lines or extensions. You would need to rewire the copper wires on-site if you want to add any upgrades.

With a cloud-based system, an administrator just needs to use the admin panel. From there, he or she can add anything they’d like. No on-site maintenance needed.

Not to mention the fact that it can make a smaller business look even larger and more professional.

How Secure Is It?

There are always security risks in a phone system. With a cloud system, there are far more security measures. Data encryption, network security, HIPAA-compliance measures, secure voice, and video, and more all work together to make sure your calls are safe.

No Maintenance, Really?

With a cloud-based system, you don’t have to worry about any maintenance. Any time there is an update (bug fixes, net features), they are added to the software.

Then, as those updates are released, your business phones will automatically update. You can focus on the parts of your business that really matter, not on your phone upgrades.

How Much Will a Cloud-Based System Cost?

A cloud-based system is surprisingly affordable. The biggest cost to think about is the internet connection. But, if you already have that, then you only need to think about the setup and the monthly bill.

Prices vary based on features, so it’s smart to shop around. One word of caution, however. Cheaper doesn’t always mean better. Make sure you add features, quality, flexibility, and support into the equation during your evaluation. You can absolutely find an affordable solution that will meet your needs.

When you do the math, a full year of a cloud system will cost far less than half the prices of a typical system.

 

How Difficult Is the Setup?

Every solution is different, so keep setup in mind when you look at your options. With Phone.com, you simply fill in a few details about your needs and business, log into the control panel, add the ap to your mobile phone and begin making calls right away.

Choosing the Right System

Depending on your business size, needs, and budget, there are several provider options.

Phone.com is a solid option for almost any business size looking to get the right phone system installed. In addition to all the usual perks that come from a cloud-based phone system, phone.com users also get extra features like call blocking, call screening, hold music and more.

Thanks to these tools callers believe they are dialing into a large and professional organization (even if you’re just getting started).

Cloud-Based Systems Are The New Age Phones

Businesses are walking away from traditional phone systems and it’s easy to see why. A cloud phone system offers a maintenance-free solution to voice service worries.

Everything is hosted off-site, on secure networks, and to top it off, it’s easy on your pockets.

If you think your business can benefit from a cloud-based phone system, don’t hesitate. Contact us directly and set it up today!

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