Around 65% of people prefer to contact a business via a phone call.
Cloud phone systems are a fantastic asset for companies as it makes communication between employees and clients easier.
If you’re interested in cloud phone systems but aren’t sure what the best features are, you’ve come to the right place. Here’s seven of the best.
What Are Cloud Phone Systems?
“How do cloud phone systems work?” You ask.
A cloud phone system lets you make calls over the internet rather than a traditional line that uses copper wires or optical fibers.
Cloud phone systems for small businesses work with a wide range of devices like traditional phones with adapters, smartphone apps, or VoIP-enabled phones.
Because of this, companies can save a fortune as they don’t need costly maintenance or updates that analog phone systems need.
Further, cloud phone systems are regularly updating their system as their goal is to develop calling features that help businesses communicate. Once your company uses these features, it will streamline the process and save your company resources.
Plus, cloud phone systems scale with your business which means you can upgrade when you expand.
The 7 Best Cloud Phone Features
You may wonder “should I get a cloud phone system?” and if you’re on the fence, it’s important to detail some of the best features.
It’s important to note there are other ones available depending on whether you choose a standard or premium package. For instance:
1. Call Screening
The best cloud phone systems offer call screening to businesses. Businesses want to take calls from customers but frequent interruptions can harm employee productivity if they’re bombarded with non-essential telemarketing calls.
To combat this, cloud phone systems let you screen a call that surpasses regular caller ID screening. For instance, many systems let you block numbers and the caller ID through a voice recording.
This will be sent to the recipient so they know who is calling their line. The user can then transfer the call, let it go to voicemail, or answer it.
2. Click to Call
In 2019, 79% of smartphone users have made a purchase online via their mobile devices.
Nowadays, customers reach companies through their apps or websites, so streamline the process so it’s easier for them to contact you. Cloud phone systems offer “click to call” which is embedded on your business’s website or app so callers can directly phone your business.
As a result, mobile users can contact your company quickly instead of heading to your “Contact Us” page and copying down the number.
3. Follow Me
One of the best features of a cloud phone system is “Follow Me”. This is where employers can receive or call on multiple devices using the same number. So when someone contacts them, both their desk phone and the smartphone will ring.
As a result, users can take calls or transfer between two devices without the recipient knowing. Follow Me is fantastic as many employers are traveling so this means they don’t have to miss important calls, all they need is a good internet connection.
Many employers and employees don’t have time to listen to voicemails and may accidentally miss them. Luckily, cloud phone systems offer a voicemail-to-email feature where they’re transformed into emails that are easier to skim.
This means whenever someone leaves a message on your number, the system transcribes the voicemail and sends this to your inbox either as an email or SMS.
5. Video Conferencing
There are currently around 4 million remote workers in the U.S. and this number will inevitably boom in the next year.
Because this affects a large majority of the workforce, cloud phone systems offer video conferencing so businesses have easy access to fellow employees or customers. It’s important to note this feature is often a premium add-on feature so discuss with the system provider first.
6. HD Audio Conferencing
HD audio conferencing has eclipsed traditional conferencing calls. This feature improves the sound of a traditional narrowband one. HD audio sends more information to the brain so callers can understand what the recepient is saying.
For instance, acronyms can be difficult to understand on a narrowband call and similar words like “allusion” or “illusion” can confuse participants.
But HD audio conferencing offers more sound information so speakers don’t have to repeat themselves so their message is clearly conveyed.
On a narrowband call, when you contact international clients there may be issues with accents, tone, or vocabulary but using HD voice means there are no complications in communication.
7. Ring Groups
Companies use ring groups so multiple devices ring when one number is dialed, often in a specific order. Ring groups are fantastic for distributing calls among employees whether they’re in Sales, Computer Support, or Accounting.
Plus, you can adjust the number of devices in the group, the order that they ring, and whether to send the caller to voicemail or transfer the call to another extension if no one answers.
Those Are the Best Cloud Phone System Features
Now you know seven ways cloud phone systems can improve productivity and communication with customers or other businesses.
Because most businesses have multiple locations, employers must be accessible whether they’re on-the-go or at home. Once you sign up for a cloud phone system, you’ll notice how much easier running a business is.
If you’re interested in a cloud phone system for your company, we’d love to help. Contact us here for more information.