What Is a Virtual Phone System and How Do You Get the Best One?

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A virtual phone system offers business professionals more freedom to travel and work from anywhere in the world without having to worry about missing an important call. Not to mention the much-needed capability to work remotely due to the pandemic.

Many virtual phone systems allow you to transfer an incoming call to another employee so that you minimize the risk of losing another important client.

If you’re interested in adding or upgrading your business to a virtual phone system, phone.com has many plans at affordable prices to assist your business.

Still asking yourself, “What is a virtual phone system?” Then continue to read on to learn more about what they are and how your business can benefit from upgrading to a virtual phone system.

What Is a Virtual Phone System?

virtual phone system is a cloud-based telephone system that allows your employees to send and receive calls from anywhere in the world using a desktop computer, laptop, or mobile device.

It can provide your business organization with the flexibility and mobility needed for remote and non-traditional office structures and requires no hardware installation. The entire system is delivered across the internet through a software application created by the company you choose to subscribe to.

How Does a Virtual Phone System Work?

Like any professional business phone system, a virtual phone system works by utilizing a toll-free or local phone number to connect you directly with your customers. You can still use custom call menu options to help direct your callers to a specific department or individual within your business.

The real magic occurs when you receive a call. You can choose to answer that call at your desk or send it to another landline, laptop, or mobile device. This feature helps mask your real location from your callers, and they won’t know whether you are in the office or working remotely. You can still redirect calls to other business employees if you’re too busy to take the call yourself.

Also, you can direct a call to another employee’s phone if you’re too busy. If you aren’t available to take a call, you can choose to have your voicemail transcribed to texts sent directly to your business email address. This saves you valuable time accessing, reading, and responding to urgent missed calls from anywhere you find yourself working.

What Types of Virtual Phone Systems Exist?

As a small business owner, you will have several different types of virtual phone systems to choose from.

The main types of virtual phone systems are:

  • Cloud-Based System
  • Private Cloud System
  • All Virtual System
  • Hosted Phone System
  • On-Site PBX System

There are subtle differences between these services, but they are powered remotely from the cloud rather than from your physical office. All incoming customer calls go to a remote desk phone, laptop, or other mobile devices.

Feel free to take a look at the features our business phone systems can provide.

What Are the Advantages of a Virtual Phone System?

Choosing the right business phone system can seem overwhelming at first, especially for the small business owner needing to establish a virtual phone system for the first time. Rest assured that phone.com can provide you with the virtual phone system you need at a cost you can afford, along with the many built-in advantages our virtual phone systems provide.

Advantages to having a phone.com virtual phone system for your small business include the following:

  • Easy Setup Process
  • Low Operating Costs
  • Adjustable VoIP Numbers
  • Multiple Device Support
  • Route Your Calls Anywhere
  • Measure Call Analytics
  • Voicemail to Email

How Your Business Could Benefit From a Virtual Phone System

By now, you understand several advantages a virtual phone system can bring to your small business. Still, if you’re not convinced yet, we have a few added, behind-the-scenes benefits of upgrading your business to a virtual phone system.

If you find yourself in one of the categories below, it may be worth switching over your business to a virtual phone system:

  • Your business is simply paying too much for a wired phone service that doesn’t offer you a fraction of the benefits of a virtual phone system.
  • Your wired phone system is continuously unreliable. You are losing valuable calls and waiting too long for existing engineers to fix the problem with your communication lines.
  • You have employee team members that work remotely. Maybe this is because you are a lean startup or a small business transitioning to a remote team due to the recent Coronavirus pandemic.
  • Your business uses various communications applications that include Google Hangouts, Slack, WhatsApp, or Google Voice.
  • You require multiple team members to be a part of one conference call but can’t do so with your current wired telephone system.

Looking for a Virtual Phone System That Works for Your Business?

We hope that you’re no longer asking the question “What is a virtual phone system?” We don’t want you using an outdated, wired phone system anymore.

We understand that the world of remote work is changing, and your company may be having to shift to a remote workforce to cope with the current Coronavirus pandemic. We understand that you need a virtual phone system that offers you features and new updates that help you change how you do business.

It very well may be that the future workforce for many businesses will consist of a decentralized group of handpicked employees that live around the globe—opening up businesses to a world of talent, not just local.

No matter your reasons for upgrading to a virtual phone system, phone.com can assist you. We have base packages starting from just $11.99 a month. You can rest assured that the small price you pay will provide a huge benefit to your team and your customers’ growth.


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