Top Benefits of a Cloud-Based Phone System for Small Businesses

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Business man on a mobile phone.

 

In today’s corporate world, small businesses are constantly looking for new avenues to gain a competitive edge.

One of the best ways to go about doing that is by streamlining production wherever and whenever it’s possible.

Communication is vitally important to keep all levels of your business on the same page. However, getting stuck in the old phone systems can waste valuable time in your company’s hours of operation.

Implementing a cloud-based phone system, however, will give your small business several benefits it needs to advance.

Here are some of the top perks to making the switch from your current phone system to one that is cloud-based.

1. Fully-United Communications

Cloud-based phone systems are the ultimate unifier for business. Because the platform is not dependant on physical locations, your team can stay connected whether they wish to use traditional desk phones, mobile devices, or computer-based softphones. The same great features, including messaging, conference calling, and voicemail are available to everyone.

What’s more, cloud solutions help you better understand your communications needs and the health of your business. You can analyze call data records to make better decisions about staffing, operation times, and more.

2. It Costs Less

While it may seem too good to be true, upgrading to a cloud-based phone system means lowering the costs compared to a traditional phone system.

You no longer have to pay the hefty costs that come with running a physical, traditional phone system in your offices. Now that everything is online, and the solution provider takes care of all maintenance. You can choose a very low-cost plan with a limited number of minutes per month if that works with your business model. Or you can pay a bit more and get an unlimited calling plan.

The rates for international long-distance are low, and you can even get an affordable toll-free vanity number if you’d like.

If you need help finding the optimal phone system, be sure to take your time and find the right fit.

3. Optimum Business Tools

Have you ever thought about what it would be like for your small business to have access to the tools that the big businesses have? Well, thanks to cloud-based phone systems… you can!

You can have access to things such as a virtual assistant, call center features, call screening, multiple extensions, and more. (Here’s a list.)

Your provider can help with the onboarding of such tools and help your employees avoid a learning curve in using them.

4. Mobility

The workplace has never been more mobile or widespread than it is in today’s world. It would be silly to try to run a business today without using mobile devices. However, using personal mobile phone numbers for business is fraught with problems. It makes it more difficult to sort personal calls from professional ones, it gives control of customer relationships to your employees, rather than your business, and it can be seen as unprofessional.

Luckily modern business phone systems have a solution.  You can take and make calls using your business phone number on your mobile device. Personal and business calls are handled by different software and you enjoy all of your business phone system features from wherever you happen to be.

5. Scalability

The size that your small business is today won’t be the size that it is a few years from now. It’s smart to equip your business model with tools that can scale to your growth.

A cloud-based phone system can be maximized or minimized to whatever size you need. It can be set up quickly for each new employee that you add.

Better yet, that increase in scale won’t provide a daunting task for your IT department. You just order additional lines, and grow as fast as you please.

6. Improved Customer Service

There are a few ways that a cloud-based phone system can be a tremendous benefit to your company’s customer service.

First, your employees will have several outlets in which to maintain constant communication with their clients. Voice, text, fax, and conference calling are all covered.

Second, integrating features such as an auto-attendant will help direct your clients and prospects to the right department with ease.

7.  Security

Phone system security is a major concern due to the increase in international toll-fraud. If you choose the right provider, however, your cloud-based phone system will be equipped with toll-fraud monitoring and protection. The vendor you choos should have experts on staff dedicated to keeping your data secure.

Set Your Company Up With a Cloud-Based Phone System Today!

Now that you’ve seen all the benefits of having a cloud-based phone system for your company, it’s time to make the switch.

Be sure to read this article on how to find the best business phone system for your company’s needs.

For more inquiries, please begin by requesting a quote on our website and we’ll be happy to assist you further.

 

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