University – How to Place and Receive VoIP Calls with the iPhone App

Business phone solution for mobile workers.

We are excited to share the newest update to our iPhone app, which will now allow you to place and receive calls using VoIP instead of your cell phone minutes. This will transmit all calls using your cellular data or WiFi connection.

Let’s walk through how to set this up on your app and account.

Receiving VoIP Calls

In order to receive VoIP calls on your iPhone app, you will need to add a mobile extension to your account and forward your calls to this extension. To add the extension:

  1. Mouse over Configure and select Add a User/Extension.
  2. Select Mobile Extension.

This will add the mobile extension to your account. You will now need to forward your calls to your mobile extension. Please see the guide on how to forward your number for detailed instructions.

Placing VoIP Calls

These instructions assume that you are already signed into your iPhone app. If this is your first time setting it up, please see our iPhone app setup guide for detailed instructions.

  1. Tap the gear icon in the top left corner of the app to access the settings menu.
  2. Tap Cell/VoIP.
  3. Tap the toggle next to Allow VoIP Calls so it is in the green ready state.


This process will activate the VoIP feature of the app. You can now tap the Place a Call option on the main screen of the app.

You will notice a VoIP icon in the top right corner as pictured below. This indicates that the call  you make will be placed over VoIP.


You are now all set to place and receive VoIP calls on your iPhone app! See you next Monday for some more knowledge.


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