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Phone.Com Service Spotlight: Mobile Apps

  • 11:43 am
  • Filed under Product
Phone.com mobile application

Here at Phone.com, we can do a lot of neat things with our virtual PBX system, since we’re not beholden to the traditional rules of telephony. One of the coolest tools we offer is our Phone.com mobile app. All you have to do is download the app to your device and suddenly your Smartphone is a work extension! But, of course, that’s not all it can do. The Phone.com app comes with a host of useful features you’ll never find on a conventional business phone, including: Data and WiFi calling. You’re in command of your data plan. Choose to call using data or your WiFi,

Read More »
Search graphic

There are some phone numbers that are so unforgettable that you find yourself singing them to yourself in the shower as part of a popular jingle or reciting them as you dial your favorite pizza place. These vanity phone numbers are more than just numbers – they’re numbers that also spell out words. Instead of dialing 847-4992, you’re dialing 84-PIZZA and ordering a medium pepperoni with extra cheese because that’s what you have committed to memory. It might seem silly, but we’re creatures wired to recognize patterns that make the world easier to remember and process. We as humans do this

Read More »

  Did you know that every Phone.com extension on your account includes a FREE conference bridge, allowing your team to run conference calls with ease? Yes, free conference calling! There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Here’s how to make the most of your conference bridge. Accessing Your Conference Bridge Mouse over Configure and click Manage Users and Extensions. Click Edit for the extension you want to use. Click Conferencing on the left side bar. Click Get Conference Bridge. Your conference bridge number, conference ID and moderator PIN

Read More »

  Yesterday we announced a partnership with the City of Newark, the largest city in the State of New Jersey. Local government offices there are now using our cloud-based phone service in many departments and offices across town. City of Newark CIO Seth Wainer: “We formed a true partnership with Phone.com that will indeed lead us to many opportunities in the year and years to come that all take advantage of 21st century communications. What is unique about this deployment, is that it serves the different needs of each department—from the city call center to police precincts, all with their own special needs, and all from

Read More »

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you’re off the clock, visiting with friends or doing your grocery shopping. Set Your Schedules One of the easiest ways to manage business calls on your personal phone is to set Phone.com Schedules, which allow you to manage how incoming business calls are handled during specific times. Nights, weekends and holidays? Set all incoming calls to go to voicemail!

Read More »

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing or incoming calls on your Phone.com account at the the following rates: 300 minutes – $4.95/month 1,000 minutes – $14.95/month Let’s walk through how to set up both the free and premium call-recording options. Activating Free Call Recording on an Incoming Call This service applies only to incoming calls on your Phone.com

Read More »

If you’ve been in business a while, you might have an old fax machine gathering dust in a corner of your office. And you probably have to figure out how to use it every time you need to fax a document. Remember checking the fax machine every minute or so, to make sure your fax was going through? Who faxes these days? Well if you do business with a bank, or a realty or legal office, you’ll still find yourself needing to send documents the old-fashioned way. But let’s face it, no one wants to maintain a fax machine anymore, and

Read More »

Source: The TCI Library   Today, farmers oversee the running of vast farms with the help of technology—web-based platforms for ordering supplies, managing soil quality and crop rotation, and troubleshooting animal care. When they’re out in the field, they also check weather, text their staff and families, and call their financial brokers, all thanks to the mobile phones in their overall pockets. Imagine running a farm without a mobile phone or computer. Hard to imagine, but of course farmers have managed farms without the Internet of Things since the beginning of time. Development of the Farm Interphone By the 1960s, American farms had

Read More »

You’ve just signed up for Phone.com service. The desk phone you ordered has arrived in the mail. Congratulations! So you follow the set up instructions, pick up the receiver and … silence. Nothing. Nada. Rest assured, silence on the other end of the phone and poor call quality are hardly ever due to an issue with your new phone or the Phone.com service. Network settings, and insufficient or inconsistent bandwidth are usually the culprit. So here are a few tips on overcoming the top three issues we encounter with new phone setup. Why No Dial Tone? If you don’t hear dial tone when

Read More »

If you’re the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform—with resources you can all share, features that serve your customers well, and the ability to route calls in flexible and intuitive ways. You’re not big enough to pay an arm and a leg for it though. You need a collar-and-tie phone service at a jeans-and-tee price. Hello Phone.com! Who Uses Phone.com? In a series of three blog posts, we’re looking

Read More »

  Last week, we added eight new desk and conference phone models to our line up! The new Polycom and Yealink models offer all the features you need, at different price points, and they arrive pre-configured, ready to work with your Phone.com service straight out the box! Phone.com offers a wide variety of IP phones and analog telephone adapters (ATAs) that let you place and receive calls using your Internet connection. Time to Replace a Phone? If you need to replace an old phone or add more phones to your network, here is a simple set of guidelines for ordering a new phone

Read More »

It’s everyone’s least favorite part of calling a service company. “Could I place you on hold for a moment?” Well, do I have an option? Didn’t think so. One of the worst parts of being on hold, is the hold music that goes with it, also known as elevator music (because hotels and department stores love to use it in their elevators) or simply, muzak. We all know the kind of muzak I’m talking about: a muffled instrumental version of Wind Beneath My Wings or a zippy Girl from Ipanema. Muzak is always at least a few decades out of style. It doesn’t need to

Read More »

Whether you’re looking for a desk phone that’s loaded with features, or a conference phone so you can better hear your callers and be heard, we’ve got new options in our lineup! All of these phones come pre-configured to work with Phone.com service and features.

Read More »

  When customers call your business, what do they hear? A message stating your hours and asking them to leave voicemail? Outdated hold music? Some business owners see setting up greetings and phone menus as a chore, rather than a key part of their service or brand promotion. Hold music and menu settings are often added to the phone system ad hoc as the company slowly grows, and the call experience evolves into something inefficient but predictable—customers are used to calling a store and hearing a standard blurb before being placed on hold. Yet as younger workers and consumers enter the marketplace, this is changing. According to a recent

Read More »

  Did you know that you can have phone service without a phone?   How? Phone.com’s Communicator software lets you receive and make calls from your computer, without a phone device! Learn more about Communicator features >   To use Communicator, complete the following three steps: Download and install the software on your computer. Create a dedicated extension on your Phone.com account to use for Communicator. Find and use your unique Communicator username and password to log into the software. Download the Phone.com Communicator Software You can download the latest version of Phone.com Communicator for either Windows or Mac OS

Read More »

  Our Engineering group is rounding out a new RESTful API that you can use to build your own apps and incorporate Phone.com functionality into your business systems.   We never questioned whether or not we’d use REST—it’s pretty much a given that REST is the best way to build an API. And it’s almost as unanimous that a RESTful API should be JSON based. But since REST is a set of architectural guidelines, rather than a protocol or specification, we had to decide at the outset which media type we would use for output. That is, what kind of JSON

Read More »

If you’re a business owner or sales manager, you probably rely heavily on your Customer Relationship Management platform for success. A great CRM can mean the difference between making sales or losing them, between strengthening customer relationships or letting them deteriorate. Phone.com now integrates with the very best CRMs platforms: Salesforce, Zoho CRM, SugarCRM, Infusionsoft, Microsoft Dynamics, Insightly and Close.io can now talk to your phone service, helping you manage business relationships, and the data and information associated with them. We’ve partnered with Callinize, which connects your CRM and Phone.com service for automatic call logging, relationship tracking, follow-up task creation and call analytics. Once your CRM and Phone.com account are

Read More »

A recent article from Fit Small Business tags Phone.com as one of the best—and definitely the most reasonable—alternatives to all of those spendier VoIP phone services. For many good reasons. A few pointers from the article: Phone.com costs less per month than well-known VoIP providers like RingCentral—around 50 percent less! We’re just sayin’. We offer the same basic features, and then some. With Phone.com, you can add advanced features as you need them, instead of paying for them all along. Even with all those fancy features added to your monthly bill, we still cost about 30 percent less. Phone.com offers the BEST international

Read More »
Phone.com mobile application

Here at Phone.com, we can do a lot of neat things with our virtual PBX system, since we’re not beholden to the traditional rules of telephony. One of the coolest tools we offer is our Phone.com mobile app. All you have to do is download the app to your device and suddenly your Smartphone is a work extension! But, of course, that’s not all it can do. The Phone.com app comes with a host of useful features you’ll never find on a conventional business phone, including: Data and WiFi calling. You’re in command of your data plan. Choose to call using data or your WiFi,

Read More »
Search graphic

There are some phone numbers that are so unforgettable that you find yourself singing them to yourself in the shower as part of a popular jingle or reciting them as you dial your favorite pizza place. These vanity phone numbers are more than just numbers – they’re numbers that also spell out words. Instead of dialing 847-4992, you’re dialing 84-PIZZA and ordering a medium pepperoni with extra cheese because that’s what you have committed to memory. It might seem silly, but we’re creatures wired to recognize patterns that make the world easier to remember and process. We as humans do this

Read More »

  Did you know that every Phone.com extension on your account includes a FREE conference bridge, allowing your team to run conference calls with ease? Yes, free conference calling! There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Here’s how to make the most of your conference bridge. Accessing Your Conference Bridge Mouse over Configure and click Manage Users and Extensions. Click Edit for the extension you want to use. Click Conferencing on the left side bar. Click Get Conference Bridge. Your conference bridge number, conference ID and moderator PIN

Read More »

  Yesterday we announced a partnership with the City of Newark, the largest city in the State of New Jersey. Local government offices there are now using our cloud-based phone service in many departments and offices across town. City of Newark CIO Seth Wainer: “We formed a true partnership with Phone.com that will indeed lead us to many opportunities in the year and years to come that all take advantage of 21st century communications. What is unique about this deployment, is that it serves the different needs of each department—from the city call center to police precincts, all with their own special needs, and all from

Read More »

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you’re off the clock, visiting with friends or doing your grocery shopping. Set Your Schedules One of the easiest ways to manage business calls on your personal phone is to set Phone.com Schedules, which allow you to manage how incoming business calls are handled during specific times. Nights, weekends and holidays? Set all incoming calls to go to voicemail!

Read More »

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing or incoming calls on your Phone.com account at the the following rates: 300 minutes – $4.95/month 1,000 minutes – $14.95/month Let’s walk through how to set up both the free and premium call-recording options. Activating Free Call Recording on an Incoming Call This service applies only to incoming calls on your Phone.com

Read More »

If you’ve been in business a while, you might have an old fax machine gathering dust in a corner of your office. And you probably have to figure out how to use it every time you need to fax a document. Remember checking the fax machine every minute or so, to make sure your fax was going through? Who faxes these days? Well if you do business with a bank, or a realty or legal office, you’ll still find yourself needing to send documents the old-fashioned way. But let’s face it, no one wants to maintain a fax machine anymore, and

Read More »

Source: The TCI Library   Today, farmers oversee the running of vast farms with the help of technology—web-based platforms for ordering supplies, managing soil quality and crop rotation, and troubleshooting animal care. When they’re out in the field, they also check weather, text their staff and families, and call their financial brokers, all thanks to the mobile phones in their overall pockets. Imagine running a farm without a mobile phone or computer. Hard to imagine, but of course farmers have managed farms without the Internet of Things since the beginning of time. Development of the Farm Interphone By the 1960s, American farms had

Read More »

You’ve just signed up for Phone.com service. The desk phone you ordered has arrived in the mail. Congratulations! So you follow the set up instructions, pick up the receiver and … silence. Nothing. Nada. Rest assured, silence on the other end of the phone and poor call quality are hardly ever due to an issue with your new phone or the Phone.com service. Network settings, and insufficient or inconsistent bandwidth are usually the culprit. So here are a few tips on overcoming the top three issues we encounter with new phone setup. Why No Dial Tone? If you don’t hear dial tone when

Read More »

If you’re the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform—with resources you can all share, features that serve your customers well, and the ability to route calls in flexible and intuitive ways. You’re not big enough to pay an arm and a leg for it though. You need a collar-and-tie phone service at a jeans-and-tee price. Hello Phone.com! Who Uses Phone.com? In a series of three blog posts, we’re looking

Read More »

  Last week, we added eight new desk and conference phone models to our line up! The new Polycom and Yealink models offer all the features you need, at different price points, and they arrive pre-configured, ready to work with your Phone.com service straight out the box! Phone.com offers a wide variety of IP phones and analog telephone adapters (ATAs) that let you place and receive calls using your Internet connection. Time to Replace a Phone? If you need to replace an old phone or add more phones to your network, here is a simple set of guidelines for ordering a new phone

Read More »

It’s everyone’s least favorite part of calling a service company. “Could I place you on hold for a moment?” Well, do I have an option? Didn’t think so. One of the worst parts of being on hold, is the hold music that goes with it, also known as elevator music (because hotels and department stores love to use it in their elevators) or simply, muzak. We all know the kind of muzak I’m talking about: a muffled instrumental version of Wind Beneath My Wings or a zippy Girl from Ipanema. Muzak is always at least a few decades out of style. It doesn’t need to

Read More »

Whether you’re looking for a desk phone that’s loaded with features, or a conference phone so you can better hear your callers and be heard, we’ve got new options in our lineup! All of these phones come pre-configured to work with Phone.com service and features.

Read More »

  When customers call your business, what do they hear? A message stating your hours and asking them to leave voicemail? Outdated hold music? Some business owners see setting up greetings and phone menus as a chore, rather than a key part of their service or brand promotion. Hold music and menu settings are often added to the phone system ad hoc as the company slowly grows, and the call experience evolves into something inefficient but predictable—customers are used to calling a store and hearing a standard blurb before being placed on hold. Yet as younger workers and consumers enter the marketplace, this is changing. According to a recent

Read More »

  Did you know that you can have phone service without a phone?   How? Phone.com’s Communicator software lets you receive and make calls from your computer, without a phone device! Learn more about Communicator features >   To use Communicator, complete the following three steps: Download and install the software on your computer. Create a dedicated extension on your Phone.com account to use for Communicator. Find and use your unique Communicator username and password to log into the software. Download the Phone.com Communicator Software You can download the latest version of Phone.com Communicator for either Windows or Mac OS

Read More »

  Our Engineering group is rounding out a new RESTful API that you can use to build your own apps and incorporate Phone.com functionality into your business systems.   We never questioned whether or not we’d use REST—it’s pretty much a given that REST is the best way to build an API. And it’s almost as unanimous that a RESTful API should be JSON based. But since REST is a set of architectural guidelines, rather than a protocol or specification, we had to decide at the outset which media type we would use for output. That is, what kind of JSON

Read More »

If you’re a business owner or sales manager, you probably rely heavily on your Customer Relationship Management platform for success. A great CRM can mean the difference between making sales or losing them, between strengthening customer relationships or letting them deteriorate. Phone.com now integrates with the very best CRMs platforms: Salesforce, Zoho CRM, SugarCRM, Infusionsoft, Microsoft Dynamics, Insightly and Close.io can now talk to your phone service, helping you manage business relationships, and the data and information associated with them. We’ve partnered with Callinize, which connects your CRM and Phone.com service for automatic call logging, relationship tracking, follow-up task creation and call analytics. Once your CRM and Phone.com account are

Read More »

A recent article from Fit Small Business tags Phone.com as one of the best—and definitely the most reasonable—alternatives to all of those spendier VoIP phone services. For many good reasons. A few pointers from the article: Phone.com costs less per month than well-known VoIP providers like RingCentral—around 50 percent less! We’re just sayin’. We offer the same basic features, and then some. With Phone.com, you can add advanced features as you need them, instead of paying for them all along. Even with all those fancy features added to your monthly bill, we still cost about 30 percent less. Phone.com offers the BEST international

Read More »

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