Cloud Telephony for the Small Business

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If you’re the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform—with resources you can all share, features that serve your customers well, and the ability to route calls in flexible and intuitive ways. You’re not big enough to pay an arm and a leg for it though. You need a collar-and-tie phone service at a jeans-and-tee price. Hello Phone.com! Who Uses Phone.com? In a series of three blog posts, we’re looking

Read More »

  Last week, we added eight new desk and conference phone models to our line up! The new Polycom and Yealink models offer all the features you need, at different price points, and they arrive pre-configured, ready to work with your Phone.com service straight out the box! Phone.com offers a wide variety of IP phones and analog telephone adapters (ATAs) that let you place and receive calls using your Internet connection. Time to Replace a Phone? If you need to replace an old phone or add more phones to your network, here is a simple set of guidelines for ordering a new phone

Read More »

It’s everyone’s least favorite part of calling a service company. “Could I place you on hold for a moment?” Well, do I have an option? Didn’t think so. One of the worst parts of being on hold, is the hold music that goes with it, also known as elevator music (because hotels and department stores love to use it in their elevators) or simply, muzak. We all know the kind of muzak I’m talking about: a muffled instrumental version of Wind Beneath My Wings or a zippy Girl from Ipanema. Muzak is always at least a few decades out of style. It doesn’t need to

Read More »

Whether you’re looking for a desk phone that’s loaded with features, or a conference phone so you can better hear your callers and be heard, we’ve got new options in our lineup! All of these phones come pre-configured to work with Phone.com service and features.

Read More »

  One of the hardest things in business is being able to plan for growth—to accurately gauge the resources you’ll need in the coming months and years. If you’re thinking about adding an office in another country, how do you know how much space to rent or how many people to hire? Things may or may not take off. Or imagine taking your small business and franchising it all across your state. How do you duplicate your services, along with the tools and infrastructure to support them? Scaling the Smart Way Scalability is such a jargon word. In simple terms, we’re talking about capacity, and

Read More »

This post appeared first on TMCnet.     As of early 2016, small businesses (those with under 250 employees) employ more people in the United States than larger enterprises (56.1 million vs. 51.6 million). In fact, it’s estimated that more than half of all workers in the USA will be self-employed by 2020 (Scutari, 2015)! As the business world continues to evolve to include smaller, self-contained segments, communications will become increasingly virtual. Cloud communications will continue to become more pervasive, and third-party channels—systems integrators, expert consultants, and value-added resellers (VARs)—will become increasingly important. The Phone.com Channel Partner Program (CPP) was

Read More »

  When customers call your business, what do they hear? A message stating your hours and asking them to leave voicemail? Outdated hold music? Some business owners see setting up greetings and phone menus as a chore, rather than a key part of their service or brand promotion. Hold music and menu settings are often added to the phone system ad hoc as the company slowly grows, and the call experience evolves into something inefficient but predictable—customers are used to calling a store and hearing a standard blurb before being placed on hold. Yet as younger workers and consumers enter the marketplace, this is changing. According to a recent

Read More »

  Did you know that you can have phone service without a phone?   How? Phone.com’s Communicator software lets you receive and make calls from your computer, without a phone device! Learn more about Communicator features >   To use Communicator, complete the following three steps: Download and install the software on your computer. Create a dedicated extension on your Phone.com account to use for Communicator. Find and use your unique Communicator username and password to log into the software. Download the Phone.com Communicator Software You can download the latest version of Phone.com Communicator for either Windows or Mac OS

Read More »

  Our Engineering group is rounding out a new RESTful API that you can use to build your own apps and incorporate Phone.com functionality into your business systems.   We never questioned whether or not we’d use REST—it’s pretty much a given that REST is the best way to build an API. And it’s almost as unanimous that a RESTful API should be JSON based. But since REST is a set of architectural guidelines, rather than a protocol or specification, we had to decide at the outset which media type we would use for output. That is, what kind of JSON

Read More »

  At Phone.com, we support our customers using a wide range of phone types with our service, even if we don’t sell those phones directly. Unfortunately, manufacturers sometimes discontinue the sale and support of certain models as they introduce newer ones to replace them.   While most technology continues to progress and improve, the Polycom models listed below no longer receive software updates. Phone.com is aware of the security risks in interconnected networks, and we constantly seek ways to better protect the privacy of our customers.   We encourage all customers with obsolete phones that are vulnerable to compromise to purchase more current

Read More »

  If you’re a business owner or sales manager, you probably rely heavily on your Customer Relationship Management platform for success.   A great CRM can mean the difference between making sales or losing them, between strengthening customer relationships or letting them deteriorate.   Phone.com now integrates with the very best CRMs platforms: Salesforce, Zoho CRM, SugarCRM, Infusionsoft, Microsoft Dynamics, Insightly and Close.io can now talk to your phone service, helping you manage business relationships, and the data and information associated with them.   We’ve partnered with Callinize, which connects your CRM and Phone.com service for automatic call logging, relationship tracking, follow-up task creation and call analytics. Once your CRM

Read More »

  Ever attend a conference where people mill around, slowly take their seats, and then mess around on text or Twitter until the session gets underway? In the past, you may have wanted to reach out to someone you met at a trade show but didn’t quite catch their names. And what was the name of that startup that was giving away free fruit bars—energoji? energoh? energoo? Hello Livecube! Livecube solves these problems and many more. Billed as the event app that does it all, the social platform is all about audience participation and engagement. Livecube brings together event scheduling, photo and Twitter

Read More »

  Our Customer Service agents really know how to make the most of your Phone.com service. They can tell you how to minimize costs when adding a new phone line, or the easiest way to transfer your existing number over to Phone.com. They also know the features that really make life easier. Last week, I asked one of our team which features really helped streamline business phone service for our customers—those settings that you might not know about but really should be using! She replied with these three. 1. Custom Call Handling for Specific Callers Your Phone.com service lets you set up unique call handling rules for specific

Read More »

A recent article from Fit Small Business tags Phone.com as one of the best—and definitely the most reasonable—alternatives to all of those spendier VoIP phone services. For many good reasons. A few pointers from the article: Phone.com costs less per month than well-known VoIP providers like RingCentral—around 50 percent less! We’re just sayin’. We offer the same basic features, and then some. With Phone.com, you can add advanced features as you need them, instead of paying for them all along. Even with all those fancy features added to your monthly bill, we still cost about 30 percent less. Phone.com offers the BEST international

Read More »

As you build a small company, you need tools you can rely on. Cheap might sound good but scrimping on software can end up costing you a lot more if performance is poor or features are just not there. In a recent article on The Next Web, CEO of Distil Networks Rami Essaid identifies the tools startups can rely on to keep production running and their ventures growing from year to year. Essaid tagged Phone.com as the best phone service for startups, based on our affordable plans, support for mobile, and easy scalability. We’re in great company! The article also profiles industry standards like Google for

Read More »

If you’re the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform—with resources you can all share, features that serve your customers well, and the ability to route calls in flexible and intuitive ways. You’re not big enough to pay an arm and a leg for it though. You need a collar-and-tie phone service at a jeans-and-tee price. Hello Phone.com! Who Uses Phone.com? In a series of three blog posts, we’re looking

Read More »

  Last week, we added eight new desk and conference phone models to our line up! The new Polycom and Yealink models offer all the features you need, at different price points, and they arrive pre-configured, ready to work with your Phone.com service straight out the box! Phone.com offers a wide variety of IP phones and analog telephone adapters (ATAs) that let you place and receive calls using your Internet connection. Time to Replace a Phone? If you need to replace an old phone or add more phones to your network, here is a simple set of guidelines for ordering a new phone

Read More »

It’s everyone’s least favorite part of calling a service company. “Could I place you on hold for a moment?” Well, do I have an option? Didn’t think so. One of the worst parts of being on hold, is the hold music that goes with it, also known as elevator music (because hotels and department stores love to use it in their elevators) or simply, muzak. We all know the kind of muzak I’m talking about: a muffled instrumental version of Wind Beneath My Wings or a zippy Girl from Ipanema. Muzak is always at least a few decades out of style. It doesn’t need to

Read More »

Whether you’re looking for a desk phone that’s loaded with features, or a conference phone so you can better hear your callers and be heard, we’ve got new options in our lineup! All of these phones come pre-configured to work with Phone.com service and features.

Read More »

  One of the hardest things in business is being able to plan for growth—to accurately gauge the resources you’ll need in the coming months and years. If you’re thinking about adding an office in another country, how do you know how much space to rent or how many people to hire? Things may or may not take off. Or imagine taking your small business and franchising it all across your state. How do you duplicate your services, along with the tools and infrastructure to support them? Scaling the Smart Way Scalability is such a jargon word. In simple terms, we’re talking about capacity, and

Read More »

This post appeared first on TMCnet.     As of early 2016, small businesses (those with under 250 employees) employ more people in the United States than larger enterprises (56.1 million vs. 51.6 million). In fact, it’s estimated that more than half of all workers in the USA will be self-employed by 2020 (Scutari, 2015)! As the business world continues to evolve to include smaller, self-contained segments, communications will become increasingly virtual. Cloud communications will continue to become more pervasive, and third-party channels—systems integrators, expert consultants, and value-added resellers (VARs)—will become increasingly important. The Phone.com Channel Partner Program (CPP) was

Read More »

  When customers call your business, what do they hear? A message stating your hours and asking them to leave voicemail? Outdated hold music? Some business owners see setting up greetings and phone menus as a chore, rather than a key part of their service or brand promotion. Hold music and menu settings are often added to the phone system ad hoc as the company slowly grows, and the call experience evolves into something inefficient but predictable—customers are used to calling a store and hearing a standard blurb before being placed on hold. Yet as younger workers and consumers enter the marketplace, this is changing. According to a recent

Read More »

  Did you know that you can have phone service without a phone?   How? Phone.com’s Communicator software lets you receive and make calls from your computer, without a phone device! Learn more about Communicator features >   To use Communicator, complete the following three steps: Download and install the software on your computer. Create a dedicated extension on your Phone.com account to use for Communicator. Find and use your unique Communicator username and password to log into the software. Download the Phone.com Communicator Software You can download the latest version of Phone.com Communicator for either Windows or Mac OS

Read More »

  Our Engineering group is rounding out a new RESTful API that you can use to build your own apps and incorporate Phone.com functionality into your business systems.   We never questioned whether or not we’d use REST—it’s pretty much a given that REST is the best way to build an API. And it’s almost as unanimous that a RESTful API should be JSON based. But since REST is a set of architectural guidelines, rather than a protocol or specification, we had to decide at the outset which media type we would use for output. That is, what kind of JSON

Read More »

  At Phone.com, we support our customers using a wide range of phone types with our service, even if we don’t sell those phones directly. Unfortunately, manufacturers sometimes discontinue the sale and support of certain models as they introduce newer ones to replace them.   While most technology continues to progress and improve, the Polycom models listed below no longer receive software updates. Phone.com is aware of the security risks in interconnected networks, and we constantly seek ways to better protect the privacy of our customers.   We encourage all customers with obsolete phones that are vulnerable to compromise to purchase more current

Read More »

  If you’re a business owner or sales manager, you probably rely heavily on your Customer Relationship Management platform for success.   A great CRM can mean the difference between making sales or losing them, between strengthening customer relationships or letting them deteriorate.   Phone.com now integrates with the very best CRMs platforms: Salesforce, Zoho CRM, SugarCRM, Infusionsoft, Microsoft Dynamics, Insightly and Close.io can now talk to your phone service, helping you manage business relationships, and the data and information associated with them.   We’ve partnered with Callinize, which connects your CRM and Phone.com service for automatic call logging, relationship tracking, follow-up task creation and call analytics. Once your CRM

Read More »

  Ever attend a conference where people mill around, slowly take their seats, and then mess around on text or Twitter until the session gets underway? In the past, you may have wanted to reach out to someone you met at a trade show but didn’t quite catch their names. And what was the name of that startup that was giving away free fruit bars—energoji? energoh? energoo? Hello Livecube! Livecube solves these problems and many more. Billed as the event app that does it all, the social platform is all about audience participation and engagement. Livecube brings together event scheduling, photo and Twitter

Read More »

  Our Customer Service agents really know how to make the most of your Phone.com service. They can tell you how to minimize costs when adding a new phone line, or the easiest way to transfer your existing number over to Phone.com. They also know the features that really make life easier. Last week, I asked one of our team which features really helped streamline business phone service for our customers—those settings that you might not know about but really should be using! She replied with these three. 1. Custom Call Handling for Specific Callers Your Phone.com service lets you set up unique call handling rules for specific

Read More »

A recent article from Fit Small Business tags Phone.com as one of the best—and definitely the most reasonable—alternatives to all of those spendier VoIP phone services. For many good reasons. A few pointers from the article: Phone.com costs less per month than well-known VoIP providers like RingCentral—around 50 percent less! We’re just sayin’. We offer the same basic features, and then some. With Phone.com, you can add advanced features as you need them, instead of paying for them all along. Even with all those fancy features added to your monthly bill, we still cost about 30 percent less. Phone.com offers the BEST international

Read More »

As you build a small company, you need tools you can rely on. Cheap might sound good but scrimping on software can end up costing you a lot more if performance is poor or features are just not there. In a recent article on The Next Web, CEO of Distil Networks Rami Essaid identifies the tools startups can rely on to keep production running and their ventures growing from year to year. Essaid tagged Phone.com as the best phone service for startups, based on our affordable plans, support for mobile, and easy scalability. We’re in great company! The article also profiles industry standards like Google for

Read More »
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