How to Build a Culture of Customer Service on People Power

Startups.com Logo

The biggest brands in the world become what they are with the help of one elusive ingredient: customer loyalty. In a world oversaturated with scattershot marketing messages, successful companies take the time to truly get to know their customers — their motivations, fears, ideas, and priorities — and tackle customer service with relentless dedication. Read full article here >

Read More »

Sometimes you just have to get a face to face meeting to close a deal, make a lasting contact, or see far-flung family members for the holiday. With Phone.com’s new Video Conferencing feature, we give you the perfect tool for being there even when you can’t be there. This blog will walk you through how to set up Video Conferencing on your account. The first step is to login to your Phone.com control panel. Next, mouse over configure to bring up the menu and choose Video Conference.   This will take you to the System Settings screen where you can

Read More »
holiday giving

  The holiday season isn’t just about managing Black Friday and Cyber Monday, there’s fostering the spirit of giving, too. As a business leader or part of an organization, you’re in a great position to help your team make a big impression at the holidays, but it can be tricky to encourage them to go it alone. Instead of simply asking your people to do their part this year, you should be leading them with simple ways to make a huge impact together. Giving Charitably as a Business Team It’s one thing to write a check from your business to

Read More »

For most people, call screening means picking up their phone when it’s ringing and looking at the caller ID information. That might be enough if you just have one phone number, but what if you’re a small business with multiple numbers ringing through to your cell phone or desk phone? Phone.com has you covered. We take call screening the extra step with an audio announcement including specific caller information – which number was dialed and caller ID info, specifically – arming you with the knowledge you need to make that important decision to answer or not. If you’re using the

Read More »

As more and more communications take place through texts, emails and instant messaging platforms, phone calls are more likely to be placed into one of two categories: really important or nuisance calls. Phone.com has built many tools to ensure you never miss a really important call, but we’ve put just as much effort into giving you the tools you need to avoid nuisance calls. Our Call Screening and Call Blocking features are standard with every account and allow you to block incoming calls from telemarketers, unknown numbers or even pay phones or specific area codes, and you can do it

Read More »

When you’re a sole proprietor or part of a really small team, too much success too fast can be overwhelming if you don’t have a call center solution. What do you do when you’re on a call with a customer looking to upgrade his service, then call waiting starts to beep in? Do you put the happy customer on hold to see what the second call is or do you let the second call go to voicemail and risk losing a call? We’ve put a lot of effort into the feature set of our business phone service in the cloud specifically

Read More »
VoIP Presentation

Phone.com CTO and Executive Vice President Alon Cohen recently presented on the history of VoIP at the MoNage conference hosted by Jeff Pulver. Pulver and Cohen have a long history together, highlighted by the fact that together they were the first entrants voted into the VoIP Hall of Fame. For those in the know, Cohen is really the only option for this kind of presentation. Without Cohen and his groundbreaking work at an Israeli startup named VocalTec, there might not be any commercial VoIP today. VocalTec faced many obstacles on the road to VoIP, and if not for a major pivot it might never have

Read More »
Mountain lake

It’s a real dilemma. You’re scheduling an important business call, but your calendar is unpredictable. Do you give them your office number or cell? If you give them your office phone, there’s a risk you’ll miss the call if you have to step away from your desk. On the other hand, giving out your cell phone number could really put a kink in your positive work/life balance. It can also sometimes appear a little less than professional. That’s why Phone.com gives you the tools you need to take your business with you. With Phone.com, your office number goes with you.

Read More »

Coworking is on the rise, particularly in New Jersey, where collaborative ventures are springing up, giving traditional and nontraditional workers a place to harness inspiration and creativity. At vi Collaboration Hub, a venture coworking space located in the historic Bell Labs building in Holmdel, where live, work and play are coming together in its revival. Bringing people together is at the heart of it all. Unlike traditional office space, coworking brings together a variety of industries into one space. At vi, music video distributors work right alongside architects who work alongside videographers and photographers. The result is collaborations that wouldn’t

Read More »

“A noble spirit embiggens the smallest man.” The Springfield Motto – The Simpsons A noble spirit is a fine thing, but it doesn’t close deals and it won’t help you compete with bigger businesses on a day-to-day basis. It’s true that many consumers, both B2B and B2C, will hesitate before buying from a small business, and that’s just one of the risks you must be prepared to take as a startup. But there are tools you can use to overcome this disadvantage and level the playing field. A social networking strategy can build up your followers quickly and relatively painlessly, as long

Read More »

“Thank you for calling, can I put you on hold?” No matter who you call, at some point you’ve heard the line above, assuming a human even answers the phone in the first place. As a business that depends on telephone-based support, placing a customer on hold comes with certain risks. Some of your customers will wait indefinitely and some will hang up immediately, but the vast majority of your callers will fall somewhere in between those two extremes. For those callers who will wait, what’s the best way to keep them engaged? Well, we know it’s not muzak. The

Read More »
Globe

We posted a blog recently about the benefits of adding an international number to your account and received a few questions about how it is done. It’s a simple process, really, with just five steps. Start at your control panel and select “Add a Number.”   In the Add a Number menu, select “Search Global Numbers” to bring up the country selector. The country selector is not all inclusive and there are many regulations and reasons why a country might not be listed. If the country you need isn’t listed, call customer service to learn more about availability. For countries with immediate

Read More »

At Phone.com, we support customers using a wide range of phone types with our service, even if we don’t sell those phones directly. Unfortunately, manufacturers sometimes discontinue the sale and support of certain models as they introduce newer ones to replace them. In September 2016 Polycom will stop selling all phones in the SoundPoint IP series, although the phones will continue to receive software updates and support until the end of 2019. We encourage all customers to consider the VVX Business Media Phone series, which replaces the SoundPoint IP series and offers better functionality and a richer experience. Please contact

Read More »
global number

Global marketing in the 21st century relies on a number of methods. Email is still a top tool while social networks and collaboration tools have combined to make things much easier, but many times nothing beats actually talking to your customer. No matter your telephone service provider, you can always expect your U.S.-based customers to be able to reach you. For international callers, however, it can be a different story. High international rates and confusing dialing processes might keep potential customers from dialing in. Even worse, if you have existing global customers they might think twice before placing an expensive

Read More »
Workstation

This is part two in a two-part series. You can read part one here.  In part one of this two-part series, we discussed ways to dip your small business toe into mobile waters, even if a high quality mobile app is out of the question right now. But we’re not going to forget those SMBs that are ready to get their first mobile app in the Apple store and on Google Play. Part two is entirely dedicated to these folks and making sure that app is a hit. Mobile is a wild place where the online world can reach out and

Read More »
Phone.com mobile application

Here at Phone.com, we can do a lot of neat things with our virtual PBX system, since we’re not beholden to the traditional rules of telephony. One of the coolest tools we offer is our Phone.com mobile app. All you have to do is download the app to your device and suddenly your Smartphone is a work extension! But, of course, that’s not all it can do. The Phone.com app comes with a host of useful features you’ll never find on a conventional business phone, including: Data and WiFi calling. You’re in command of your data plan. Choose to call using data or your WiFi,

Read More »
Search graphic

There are some phone numbers that are so unforgettable that you find yourself singing them to yourself in the shower as part of a popular jingle or reciting them as you dial your favorite pizza place. These vanity phone numbers are more than just numbers – they’re numbers that also spell out words. Instead of dialing 847-4992, you’re dialing 84-PIZZA and ordering a medium pepperoni with extra cheese because that’s what you have committed to memory. It might seem silly, but we’re creatures wired to recognize patterns that make the world easier to remember and process. We as humans do this

Read More »
Work devices

If economic downturns and times of recession have taught American businesses anything, it’s that developing customer relationships is a much more profitable strategy than many might have believed in the past. Gone are the days when customers were disposable, today’s approach is all about maximizing loyalty and slowing churn in order to increase the profit per customer and reducing marketing costs. In fact, Gallup found that a customer who is actively engaged with a brand actually represents a 23 percent increase in terms of wallet share compared to the average. A lot of what it takes to make that engaged customer starts

Read More »
Startups.com Logo

The biggest brands in the world become what they are with the help of one elusive ingredient: customer loyalty. In a world oversaturated with scattershot marketing messages, successful companies take the time to truly get to know their customers — their motivations, fears, ideas, and priorities — and tackle customer service with relentless dedication. Read full article here >

Read More »

Sometimes you just have to get a face to face meeting to close a deal, make a lasting contact, or see far-flung family members for the holiday. With Phone.com’s new Video Conferencing feature, we give you the perfect tool for being there even when you can’t be there. This blog will walk you through how to set up Video Conferencing on your account. The first step is to login to your Phone.com control panel. Next, mouse over configure to bring up the menu and choose Video Conference.   This will take you to the System Settings screen where you can

Read More »
holiday giving

  The holiday season isn’t just about managing Black Friday and Cyber Monday, there’s fostering the spirit of giving, too. As a business leader or part of an organization, you’re in a great position to help your team make a big impression at the holidays, but it can be tricky to encourage them to go it alone. Instead of simply asking your people to do their part this year, you should be leading them with simple ways to make a huge impact together. Giving Charitably as a Business Team It’s one thing to write a check from your business to

Read More »

For most people, call screening means picking up their phone when it’s ringing and looking at the caller ID information. That might be enough if you just have one phone number, but what if you’re a small business with multiple numbers ringing through to your cell phone or desk phone? Phone.com has you covered. We take call screening the extra step with an audio announcement including specific caller information – which number was dialed and caller ID info, specifically – arming you with the knowledge you need to make that important decision to answer or not. If you’re using the

Read More »

As more and more communications take place through texts, emails and instant messaging platforms, phone calls are more likely to be placed into one of two categories: really important or nuisance calls. Phone.com has built many tools to ensure you never miss a really important call, but we’ve put just as much effort into giving you the tools you need to avoid nuisance calls. Our Call Screening and Call Blocking features are standard with every account and allow you to block incoming calls from telemarketers, unknown numbers or even pay phones or specific area codes, and you can do it

Read More »

When you’re a sole proprietor or part of a really small team, too much success too fast can be overwhelming if you don’t have a call center solution. What do you do when you’re on a call with a customer looking to upgrade his service, then call waiting starts to beep in? Do you put the happy customer on hold to see what the second call is or do you let the second call go to voicemail and risk losing a call? We’ve put a lot of effort into the feature set of our business phone service in the cloud specifically

Read More »
VoIP Presentation

Phone.com CTO and Executive Vice President Alon Cohen recently presented on the history of VoIP at the MoNage conference hosted by Jeff Pulver. Pulver and Cohen have a long history together, highlighted by the fact that together they were the first entrants voted into the VoIP Hall of Fame. For those in the know, Cohen is really the only option for this kind of presentation. Without Cohen and his groundbreaking work at an Israeli startup named VocalTec, there might not be any commercial VoIP today. VocalTec faced many obstacles on the road to VoIP, and if not for a major pivot it might never have

Read More »
Mountain lake

It’s a real dilemma. You’re scheduling an important business call, but your calendar is unpredictable. Do you give them your office number or cell? If you give them your office phone, there’s a risk you’ll miss the call if you have to step away from your desk. On the other hand, giving out your cell phone number could really put a kink in your positive work/life balance. It can also sometimes appear a little less than professional. That’s why Phone.com gives you the tools you need to take your business with you. With Phone.com, your office number goes with you.

Read More »

Coworking is on the rise, particularly in New Jersey, where collaborative ventures are springing up, giving traditional and nontraditional workers a place to harness inspiration and creativity. At vi Collaboration Hub, a venture coworking space located in the historic Bell Labs building in Holmdel, where live, work and play are coming together in its revival. Bringing people together is at the heart of it all. Unlike traditional office space, coworking brings together a variety of industries into one space. At vi, music video distributors work right alongside architects who work alongside videographers and photographers. The result is collaborations that wouldn’t

Read More »

“A noble spirit embiggens the smallest man.” The Springfield Motto – The Simpsons A noble spirit is a fine thing, but it doesn’t close deals and it won’t help you compete with bigger businesses on a day-to-day basis. It’s true that many consumers, both B2B and B2C, will hesitate before buying from a small business, and that’s just one of the risks you must be prepared to take as a startup. But there are tools you can use to overcome this disadvantage and level the playing field. A social networking strategy can build up your followers quickly and relatively painlessly, as long

Read More »

“Thank you for calling, can I put you on hold?” No matter who you call, at some point you’ve heard the line above, assuming a human even answers the phone in the first place. As a business that depends on telephone-based support, placing a customer on hold comes with certain risks. Some of your customers will wait indefinitely and some will hang up immediately, but the vast majority of your callers will fall somewhere in between those two extremes. For those callers who will wait, what’s the best way to keep them engaged? Well, we know it’s not muzak. The

Read More »
Globe

We posted a blog recently about the benefits of adding an international number to your account and received a few questions about how it is done. It’s a simple process, really, with just five steps. Start at your control panel and select “Add a Number.”   In the Add a Number menu, select “Search Global Numbers” to bring up the country selector. The country selector is not all inclusive and there are many regulations and reasons why a country might not be listed. If the country you need isn’t listed, call customer service to learn more about availability. For countries with immediate

Read More »

At Phone.com, we support customers using a wide range of phone types with our service, even if we don’t sell those phones directly. Unfortunately, manufacturers sometimes discontinue the sale and support of certain models as they introduce newer ones to replace them. In September 2016 Polycom will stop selling all phones in the SoundPoint IP series, although the phones will continue to receive software updates and support until the end of 2019. We encourage all customers to consider the VVX Business Media Phone series, which replaces the SoundPoint IP series and offers better functionality and a richer experience. Please contact

Read More »
global number

Global marketing in the 21st century relies on a number of methods. Email is still a top tool while social networks and collaboration tools have combined to make things much easier, but many times nothing beats actually talking to your customer. No matter your telephone service provider, you can always expect your U.S.-based customers to be able to reach you. For international callers, however, it can be a different story. High international rates and confusing dialing processes might keep potential customers from dialing in. Even worse, if you have existing global customers they might think twice before placing an expensive

Read More »
Workstation

This is part two in a two-part series. You can read part one here.  In part one of this two-part series, we discussed ways to dip your small business toe into mobile waters, even if a high quality mobile app is out of the question right now. But we’re not going to forget those SMBs that are ready to get their first mobile app in the Apple store and on Google Play. Part two is entirely dedicated to these folks and making sure that app is a hit. Mobile is a wild place where the online world can reach out and

Read More »
Phone.com mobile application

Here at Phone.com, we can do a lot of neat things with our virtual PBX system, since we’re not beholden to the traditional rules of telephony. One of the coolest tools we offer is our Phone.com mobile app. All you have to do is download the app to your device and suddenly your Smartphone is a work extension! But, of course, that’s not all it can do. The Phone.com app comes with a host of useful features you’ll never find on a conventional business phone, including: Data and WiFi calling. You’re in command of your data plan. Choose to call using data or your WiFi,

Read More »
Search graphic

There are some phone numbers that are so unforgettable that you find yourself singing them to yourself in the shower as part of a popular jingle or reciting them as you dial your favorite pizza place. These vanity phone numbers are more than just numbers – they’re numbers that also spell out words. Instead of dialing 847-4992, you’re dialing 84-PIZZA and ordering a medium pepperoni with extra cheese because that’s what you have committed to memory. It might seem silly, but we’re creatures wired to recognize patterns that make the world easier to remember and process. We as humans do this

Read More »
Work devices

If economic downturns and times of recession have taught American businesses anything, it’s that developing customer relationships is a much more profitable strategy than many might have believed in the past. Gone are the days when customers were disposable, today’s approach is all about maximizing loyalty and slowing churn in order to increase the profit per customer and reducing marketing costs. In fact, Gallup found that a customer who is actively engaged with a brand actually represents a 23 percent increase in terms of wallet share compared to the average. A lot of what it takes to make that engaged customer starts

Read More »
phonecom_logo_optimized.png

Ring ring!

Sign up now and get 20% OFF!

Awesome, thanks!

Use Coupon Code

Coupon Code Copied!

During Checkout to Get Your Discount.