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  • Blog | Year: 2016

Quick Guide: Using Your Free Conference Bridge

  Did you know that every Phone.com extension on your account includes a FREE conference bridge, allowing your team to run conference calls with ease? Yes, free conference calling! There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Here’s how to make the most of your conference bridge. Accessing Your Conference Bridge Mouse over Configure and click Manage Users and Extensions. Click Edit for the extension you want to use. Click Conferencing on the left side bar. Click Get Conference Bridge. Your conference bridge number, conference ID and moderator PIN

Read More »

When we train new members of our Customer Service team, we focus more than anything on just that: Customer Service. Our new agents are not expected to know every setting for all of our features—however, we do expect them to provide outstanding service to our customers, and understand that it is find to ask for help when they have questions. Here are the five top Phone.com values that we focus on when we train new Customer Service staff. 1. Quality What makes a quality customer-service interaction? Listening to each customer, really hearing what they need, and being committed to finding exact answers to their questions. Providing great customer service and continually improving that

Read More »

  Yesterday we announced a partnership with the City of Newark, the largest city in the State of New Jersey. Local government offices there are now using our cloud-based phone service in many departments and offices across town. City of Newark CIO Seth Wainer: “We formed a true partnership with Phone.com that will indeed lead us to many opportunities in the year and years to come that all take advantage of 21st century communications. What is unique about this deployment, is that it serves the different needs of each department—from the city call center to police precincts, all with their own special needs, and all from

Read More »

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you’re off the clock, visiting with friends or doing your grocery shopping. Set Your Schedules One of the easiest ways to manage business calls on your personal phone is to set Phone.com Schedules, which allow you to manage how incoming business calls are handled during specific times. Nights, weekends and holidays? Set all incoming calls to go to voicemail!

Read More »

Mobile Features Put the Whole Office in Your Pocket NEWARK, N.J., March 15, 2016 – Phone.com, the leading cloud-based phone service for small businesses and entrepreneurs, today announced a major release of its mobile business communications app for Android phones. The company recently refreshed the Phone.com Mobile Office app for Android with a full complement of its business phone features, and optimized performance to increase speed and usability. “We liken our new Android app to that multi-purpose tool you might carry around in your pocket,” says Phone.com EVP & CTO Alon Cohen. “It has everything you really need, and it’s

Read More »

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing or incoming calls on your Phone.com account at the the following rates: 300 minutes – $4.95/month 1,000 minutes – $14.95/month Let’s walk through how to set up both the free and premium call-recording options. Activating Free Call Recording on an Incoming Call This service applies only to incoming calls on your Phone.com

Read More »

If you’ve been in business a while, you might have an old fax machine gathering dust in a corner of your office. And you probably have to figure out how to use it every time you need to fax a document. Remember checking the fax machine every minute or so, to make sure your fax was going through? Who faxes these days? Well if you do business with a bank, or a realty or legal office, you’ll still find yourself needing to send documents the old-fashioned way. But let’s face it, no one wants to maintain a fax machine anymore, and

Read More »

Partnership Offers Superior Lead Capture Capability, Driving New Growth for Channel Organizations NEW YORK, NY, AND NEWARK, NJ, MARCH 01, 2016 (PRWeb).  StructuredWeb, a leading provider of SaaS channel marketing solutions, and Phone.com, a prominent cloud-based phone service for small businesses and entrepreneurs, are pleased to announce an API integration between the two technology platforms. This partnership leverages smart telephony solutions in tandem with innovative channel marketing technology to provide an advanced lead generation strategy for global channel ecosystems. By integrating a Phone.com solution on its channel marketing platform, StructuredWeb enables customers to easily implement trackable phone numbers on their

Read More »

Source: The TCI Library   Today, farmers oversee the running of vast farms with the help of technology—web-based platforms for ordering supplies, managing soil quality and crop rotation, and troubleshooting animal care. When they’re out in the field, they also check weather, text their staff and families, and call their financial brokers, all thanks to the mobile phones in their overall pockets. Imagine running a farm without a mobile phone or computer. Hard to imagine, but of course farmers have managed farms without the Internet of Things since the beginning of time. Development of the Farm Interphone By the 1960s, American farms had

Read More »
business meeting

Have you noticed how common it is for people to take laptops and phones into meetings these days? How those who are not actively part of the discussion use the time to get other work done? Or check their email, the weekend weather, or read an article on a tech blog? It’s symptomatic of how meetings happen today. You call a meeting to resolve an issue, invite all those who might be affected, who need to be kept in the loop, and then settle down to brainstorm solutions. People arrive to your meeting with a snack and a soda, and settle into the comfiest

Read More »

You’ve just signed up for Phone.com service. The desk phone you ordered has arrived in the mail. Congratulations! So you follow the set up instructions, pick up the receiver and … silence. Nothing. Nada. Rest assured, silence on the other end of the phone and poor call quality are hardly ever due to an issue with your new phone or the Phone.com service. Network settings, and insufficient or inconsistent bandwidth are usually the culprit. So here are a few tips on overcoming the top three issues we encounter with new phone setup. Why No Dial Tone? If you don’t hear dial tone when

Read More »

If you’re the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform—with resources you can all share, features that serve your customers well, and the ability to route calls in flexible and intuitive ways. You’re not big enough to pay an arm and a leg for it though. You need a collar-and-tie phone service at a jeans-and-tee price. Hello Phone.com! Who Uses Phone.com? In a series of three blog posts, we’re looking

Read More »

  “There is a need to retool yourself, and you should not expect to stop … if we can’t [learn new technologies], mark my words, in three years we’ll be managing decline.” Randall Stephenson. Chairman and CEO, AT&T.   “I’m riding the copper train all the way down.” Kevin Stephenson. AT&T Customer Service Technician.   Last week, The New York Times published an outstanding article on two brothers—one, a veteran technician for AT&T; the other, his brother and the phone provider’s Chief Executive. The article, by NYT Tech Editor Quentin Hardy, is an insightful study of the men, their interests and motivations,

Read More »

  Last week, we added eight new desk and conference phone models to our line up! The new Polycom and Yealink models offer all the features you need, at different price points, and they arrive pre-configured, ready to work with your Phone.com service straight out the box! Phone.com offers a wide variety of IP phones and analog telephone adapters (ATAs) that let you place and receive calls using your Internet connection. Time to Replace a Phone? If you need to replace an old phone or add more phones to your network, here is a simple set of guidelines for ordering a new phone

Read More »

It’s everyone’s least favorite part of calling a service company. “Could I place you on hold for a moment?” Well, do I have an option? Didn’t think so. One of the worst parts of being on hold, is the hold music that goes with it, also known as elevator music (because hotels and department stores love to use it in their elevators) or simply, muzak. We all know the kind of muzak I’m talking about: a muffled instrumental version of Wind Beneath My Wings or a zippy Girl from Ipanema. Muzak is always at least a few decades out of style. It doesn’t need to

Read More »

  When you think about a business phone system, you probably imagine an outdated phone on a desk, or a call placed on hold while it’s being transferred, or a light blinking to let you know there are a string of voice messages waiting for you? Definitely a phone on a desk in an office, yes? At Phone.com, our small-business customers are seldom what you might imagine. We find you can’t put them behind a desk and expect them to stay there. They are one-man-bands, bright entrepreneurs, determined franchisees, businesswomen extraordinaire! Who Uses Phone.com? In a series of three blog posts, we’re going to

Read More »

Whether you’re looking for a desk phone that’s loaded with features, or a conference phone so you can better hear your callers and be heard, we’ve got new options in our lineup! All of these phones come pre-configured to work with Phone.com service and features.

Read More »

    Starting a new business, so much of your energy goes into making it real. Tangible products, packaging and web presence, the brick and mortar of your storefront. Growing a new business will stretch you thin. You’ll have to make do without the people and resources you’d have working in a larger organization. Starting up your social-media marketing can be overwhelming and often requires skills that you may not have. There is so much to learn and plan for and post. All that Facebook and Twitter posting! Instagram is among the top five social networks, and the third fastest growing! The platform is used by over

Read More »

  Did you know that every Phone.com extension on your account includes a FREE conference bridge, allowing your team to run conference calls with ease? Yes, free conference calling! There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Here’s how to make the most of your conference bridge. Accessing Your Conference Bridge Mouse over Configure and click Manage Users and Extensions. Click Edit for the extension you want to use. Click Conferencing on the left side bar. Click Get Conference Bridge. Your conference bridge number, conference ID and moderator PIN

Read More »

When we train new members of our Customer Service team, we focus more than anything on just that: Customer Service. Our new agents are not expected to know every setting for all of our features—however, we do expect them to provide outstanding service to our customers, and understand that it is find to ask for help when they have questions. Here are the five top Phone.com values that we focus on when we train new Customer Service staff. 1. Quality What makes a quality customer-service interaction? Listening to each customer, really hearing what they need, and being committed to finding exact answers to their questions. Providing great customer service and continually improving that

Read More »

  Yesterday we announced a partnership with the City of Newark, the largest city in the State of New Jersey. Local government offices there are now using our cloud-based phone service in many departments and offices across town. City of Newark CIO Seth Wainer: “We formed a true partnership with Phone.com that will indeed lead us to many opportunities in the year and years to come that all take advantage of 21st century communications. What is unique about this deployment, is that it serves the different needs of each department—from the city call center to police precincts, all with their own special needs, and all from

Read More »

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you’re off the clock, visiting with friends or doing your grocery shopping. Set Your Schedules One of the easiest ways to manage business calls on your personal phone is to set Phone.com Schedules, which allow you to manage how incoming business calls are handled during specific times. Nights, weekends and holidays? Set all incoming calls to go to voicemail!

Read More »

Mobile Features Put the Whole Office in Your Pocket NEWARK, N.J., March 15, 2016 – Phone.com, the leading cloud-based phone service for small businesses and entrepreneurs, today announced a major release of its mobile business communications app for Android phones. The company recently refreshed the Phone.com Mobile Office app for Android with a full complement of its business phone features, and optimized performance to increase speed and usability. “We liken our new Android app to that multi-purpose tool you might carry around in your pocket,” says Phone.com EVP & CTO Alon Cohen. “It has everything you really need, and it’s

Read More »

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing or incoming calls on your Phone.com account at the the following rates: 300 minutes – $4.95/month 1,000 minutes – $14.95/month Let’s walk through how to set up both the free and premium call-recording options. Activating Free Call Recording on an Incoming Call This service applies only to incoming calls on your Phone.com

Read More »

If you’ve been in business a while, you might have an old fax machine gathering dust in a corner of your office. And you probably have to figure out how to use it every time you need to fax a document. Remember checking the fax machine every minute or so, to make sure your fax was going through? Who faxes these days? Well if you do business with a bank, or a realty or legal office, you’ll still find yourself needing to send documents the old-fashioned way. But let’s face it, no one wants to maintain a fax machine anymore, and

Read More »

Partnership Offers Superior Lead Capture Capability, Driving New Growth for Channel Organizations NEW YORK, NY, AND NEWARK, NJ, MARCH 01, 2016 (PRWeb).  StructuredWeb, a leading provider of SaaS channel marketing solutions, and Phone.com, a prominent cloud-based phone service for small businesses and entrepreneurs, are pleased to announce an API integration between the two technology platforms. This partnership leverages smart telephony solutions in tandem with innovative channel marketing technology to provide an advanced lead generation strategy for global channel ecosystems. By integrating a Phone.com solution on its channel marketing platform, StructuredWeb enables customers to easily implement trackable phone numbers on their

Read More »

Source: The TCI Library   Today, farmers oversee the running of vast farms with the help of technology—web-based platforms for ordering supplies, managing soil quality and crop rotation, and troubleshooting animal care. When they’re out in the field, they also check weather, text their staff and families, and call their financial brokers, all thanks to the mobile phones in their overall pockets. Imagine running a farm without a mobile phone or computer. Hard to imagine, but of course farmers have managed farms without the Internet of Things since the beginning of time. Development of the Farm Interphone By the 1960s, American farms had

Read More »
business meeting

Have you noticed how common it is for people to take laptops and phones into meetings these days? How those who are not actively part of the discussion use the time to get other work done? Or check their email, the weekend weather, or read an article on a tech blog? It’s symptomatic of how meetings happen today. You call a meeting to resolve an issue, invite all those who might be affected, who need to be kept in the loop, and then settle down to brainstorm solutions. People arrive to your meeting with a snack and a soda, and settle into the comfiest

Read More »

You’ve just signed up for Phone.com service. The desk phone you ordered has arrived in the mail. Congratulations! So you follow the set up instructions, pick up the receiver and … silence. Nothing. Nada. Rest assured, silence on the other end of the phone and poor call quality are hardly ever due to an issue with your new phone or the Phone.com service. Network settings, and insufficient or inconsistent bandwidth are usually the culprit. So here are a few tips on overcoming the top three issues we encounter with new phone setup. Why No Dial Tone? If you don’t hear dial tone when

Read More »

If you’re the owner of a small company, you know the dilemma: There are seven or eight of you in the office, you all come and go, working different hours. You need a phone service that offers a common platform—with resources you can all share, features that serve your customers well, and the ability to route calls in flexible and intuitive ways. You’re not big enough to pay an arm and a leg for it though. You need a collar-and-tie phone service at a jeans-and-tee price. Hello Phone.com! Who Uses Phone.com? In a series of three blog posts, we’re looking

Read More »

  “There is a need to retool yourself, and you should not expect to stop … if we can’t [learn new technologies], mark my words, in three years we’ll be managing decline.” Randall Stephenson. Chairman and CEO, AT&T.   “I’m riding the copper train all the way down.” Kevin Stephenson. AT&T Customer Service Technician.   Last week, The New York Times published an outstanding article on two brothers—one, a veteran technician for AT&T; the other, his brother and the phone provider’s Chief Executive. The article, by NYT Tech Editor Quentin Hardy, is an insightful study of the men, their interests and motivations,

Read More »

  Last week, we added eight new desk and conference phone models to our line up! The new Polycom and Yealink models offer all the features you need, at different price points, and they arrive pre-configured, ready to work with your Phone.com service straight out the box! Phone.com offers a wide variety of IP phones and analog telephone adapters (ATAs) that let you place and receive calls using your Internet connection. Time to Replace a Phone? If you need to replace an old phone or add more phones to your network, here is a simple set of guidelines for ordering a new phone

Read More »

It’s everyone’s least favorite part of calling a service company. “Could I place you on hold for a moment?” Well, do I have an option? Didn’t think so. One of the worst parts of being on hold, is the hold music that goes with it, also known as elevator music (because hotels and department stores love to use it in their elevators) or simply, muzak. We all know the kind of muzak I’m talking about: a muffled instrumental version of Wind Beneath My Wings or a zippy Girl from Ipanema. Muzak is always at least a few decades out of style. It doesn’t need to

Read More »

  When you think about a business phone system, you probably imagine an outdated phone on a desk, or a call placed on hold while it’s being transferred, or a light blinking to let you know there are a string of voice messages waiting for you? Definitely a phone on a desk in an office, yes? At Phone.com, our small-business customers are seldom what you might imagine. We find you can’t put them behind a desk and expect them to stay there. They are one-man-bands, bright entrepreneurs, determined franchisees, businesswomen extraordinaire! Who Uses Phone.com? In a series of three blog posts, we’re going to

Read More »

Whether you’re looking for a desk phone that’s loaded with features, or a conference phone so you can better hear your callers and be heard, we’ve got new options in our lineup! All of these phones come pre-configured to work with Phone.com service and features.

Read More »

    Starting a new business, so much of your energy goes into making it real. Tangible products, packaging and web presence, the brick and mortar of your storefront. Growing a new business will stretch you thin. You’ll have to make do without the people and resources you’d have working in a larger organization. Starting up your social-media marketing can be overwhelming and often requires skills that you may not have. There is so much to learn and plan for and post. All that Facebook and Twitter posting! Instagram is among the top five social networks, and the third fastest growing! The platform is used by over

Read More »

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