HIPAA Compliant Video Calls: What you Should Know

On August 5, 2021
3:56 pm
Filed under Learning, Video Meetings

Guest Post: This is a guest post contributed by Atlantic.Net, Inc. Atlantic.Net provides an array of hosting services, including cloud, dedicated, colocation, private virtualization, and managed hosting. Their state-of-the-art infrastructure is SOC2, SOC3, HIPAA, and HITECH compliant and housed in secure, climate-controlled facilities with constant monitoring and multiple direct connections to the Internet backbone to ensure the availability and safety of customer data. HIPAA Compliant Video Calls Video conferencing has become ubiquitous in the post-COVID-19 era and is an important enabler for telehealth services. However, to use video calls for healthcare, you must ensure your video conferencing service

phone systems for employment professionals

Business Mobile Phones Are Gaining Popularity In 2020, mobile phone usage increased dramatically, and the growth trend will likely continue for years to come. A study by Strategy Analytics stated that half of the world’s population owned a smartphone in June 2021. With business mobile phones included, nearly four billion people are using this kind of device on a daily basis. Today, many of us are still working from home or in a hybrid environment. Organizations need to provide employees with easy ways to collaborate no matter where they work, making business mobile phones almost a necessity for companies of

According to Global Market Insights, the voice over internet protocol (VoIP) market is expected to reach $55 billion by 2025. Driven by the cost-effective and flexible nature of VoIP, more companies are making the switch, opting to make calls using broadband internet rather than conventional phone systems. Curious how VoIP works? We’ll save you the whitepaper, and sum it up like this: VoIP takes your analog voice signals, converts them into digital signals, and then transmits them as data packages through your broadband internet connection. Essentially, it’s all of the practicalities of a phone with all of the ease

What Can a VoIP Business Phone Service Do for Your Business? It’s a sad fact, but it’s true: only 7% of workers feel they have done anything productive at the end of their workday. There are several reasons for this: the lack of a meaningful job, apathy toward the career one has been in for a long time, or simply imposter syndrome. While these factors are out of your hands, there is something you as an employer can do: enable tools to improve communications and increase their productivity. One of the most effective ways to do this is by updating

What Is VoIP in Phone Systems for Small Businesses? There are now many more channels on which companies’ employees, clients, suppliers and other stakeholders can communicate. Emerging technologies such as chat, text and social media make it possible to connect everyone with the internet in a convenient way. Despite this, there is no doubt phone calls are as vital as ever, and many organizations are wondering if a VoIP phone system for small business is the best option for them. Most companies find it challenging to eliminate phone calls. Phone calls are an essential customer service tool that can easily

What Is an IP Phone System? While technology has given us more innovative communication channels, most small businesses have yet to abandon the phone. Companies are rapidly replacing traditional phones with IP phones that offer greater benefits to both them and their customers. The same holds true with regards to snail mail. Today, email, chat, and video takes its place, providing faster, more reliable communications. Whether via phone, email, chat, or video, we now can establish personal connections with customers without being face-to-face. An IP phone may be new to you, but it’s simple to understand. PC Mag defines an

What is a VoIP Phone: Learning the Basics Recent technology has made it possible for many more channels of communication to be available. Despite chat, text, social media, and other communication channels, evidence shows phones are as crucial as ever. So, what is a VoIP phone, and why should you consider it? It’s been hard for many companies to eliminate phone calls, especially for small businesses that need to maintain a close connection with customers. If you’re looking for options to modernize the way your company makes and receives calls, you’ve likely come across VoIP phones but don’t quite understand

Productivity Hack: What Is the “Do Not Disturb” Feature on Your Phone? The pandemic impacted everyone’s productivity, but a significant number of people relied on technology to keep their key performance indicators high. As an example, special features to disable mobile and office phones’ distracting rings and notifications became useful. You’re in the right place if you’re asking the question, “What is the ‘Do Not Disturb’ feature on my phone?” In a nutshell, the “Do Not Disturb” mode sends business calls directly to voicemail. Top providers can set up sophisticated virtual IP phone systems that forward the calls to other

Why Is VoIP Used On Office Telephone Systems? Are you looking into office telephone systems? Then probably, the term “VoIP” appeared a lot on your search. Going through the basics of this technology, as well as its pros and cons, will help you determine if it is the right phone choice for your business. What is VoIP? The Federal Communications Commission (FCC) explains, “Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line (…) VoIP services convert your voice into a digital

Flower shop owner talking on mobile phone.

Why Finding The Best Virtual Phone System For a Small Business Is Essential Finding the best virtual phone system for a small business may be challenging. At the same time, having a reliable infrastructure to receive and make calls is essential. Without it, customer service goes out the window, along with sales leads. According to HubSpot, a reputable CRM platform, “Even in today’s digital world, customers often prefer phone support when reaching out to customer service. The immediacy and familiarity of talking on the phone with a real human build trust between a customer and customer service agent.” There

On-premise systems have dominated business communications for the longest time. In business, there are few unavoidable grudge buys. One of them is a telephone system. As a result, for smaller organizations, sophisticated call routing, and call control features have been out of scope. Not only were telephony systems complicated and expensive, but they were also constrained to the company premises. As soon as users ventured out of their workplace, they are disconnected from the system, and they have to use their cellular minutes to communicate. Thankfully, advances in technology and more acceptable pricing of virtual phone systems have introduced a

The end of the year is traditionally the perfect time to make plans for the coming year. The most popular New Year’s resolutions are health and fitness related, such as working out more, quitting smoking, eating healthier meals, taking up meditation, etc. Then there are some who have a different approach to New Year’s resolutions, making them not only about improving themselves, but their families (“being a better father”), their communities (“volunteering once a month”), or their work (“being a better manager”). Deciding to improve your performance at work can actually help you with all your other resolutions because any

Choosing a phone number is a surprisingly important decision for any business. Your phone number is a crucial part of your brand identity and it will impact how you interact with clients. Fortunately, you have options available depending on your business goals. Related: Business Phone Numbers: A Comprehensive Guide Local Phone Numbers There are several excellent reasons to consider choosing a local phone number. The first is that it is usually the lowest cost option. If you sign up for a modern virtual business phone service, it will probably include a local phone number in your monthly cost. Another reason to consider

The Health Insurance Portability and Accountability Act (HIPAA) was created in 1996 to modernize the flow of healthcare information. It stipulates how all personal data maintained by the healthcare and healthcare insurance industries should be protected from fraud and theft. It also addresses limitations on healthcare insurance coverage. All healthcare and healthcare insurance industries are required to comply with HIPAA guidelines and can expect to be audited by the Office for Civil Rights (OCR), an organization within the U.S. Department of Health & Human Services (HHS). HIPAA compliance should be taken very seriously, as violations can carry civil or even

Juneteenth, also known as Freedom Day or Jubilee Day, is a celebration of the end of slavery in the United States. On June 19, 1865, two and a half years after Abraham Lincoln issued the Emancipation Proclamation, Union soldiers arrived in Galveston, Texas, with the news that the war had ended and that those enslaved were now free. The celebration of Juneteenth amid the events of 2020 reminds us that freedom for Black Americans was delayed and resisted. Although decades of progress followed, the fight for equality is far from over, and we are all called to join

Lady Justice statue in law firm attorney office

For a law firm, clear and professional communication is paramount for success. An office phone system that meets your needs must also be easy to use and affordable. All types of offices across the country are choosing to upgrade their old phone systems to a cloud-based VoIP (Voice Over Internet Protocol) system. Its an investment your law office should consider if you want to stay competitive in the decade to come. Office Phone System 2.0 If you are still using a landline, its likely time to upgrade your system. While landlines might seem more straightforward, cheaper, or at

We’ve all called into a business seeking help or guidance, being greeted with the same generic script and tone of voice at the other end of the line. “Can you hold for just a moment while I look into this please?” It’s never just a moment, though. Often that one moment turns into a few minutes and then a few more after that. Then you’re a little upset and ready to hang up the phone. Did you know that businesses have lost $1.6 trillion in revenue after bad customer service? Customers are the lifeline of a business, so

Upgrading your business’s phone system may seem like an unnecessary expense. After all, the current system still works, you might argue. While it’s true, you might be able to make a few calls here and there, are you at par with your competition? Technology continually evolves, and moving with technology could give you that edge over your competition. To keep up with consumer and employee demands, getting a new small business phone system might be a wise move. In this article, we’ll look at a few telltale signs that your small business phone system needs an upgrade. Types of Small Business Phone