
More than 30% of Americans use online video chat to communicate with brands and service providers. These numbers are expected to increase as the number of people who work from home increases. Consequently, if your business has not implemented online video chatting, you might be losing out on the opportunity to interact with your customers and, thus, revenue. If you want to be a brand known for customer service and responsiveness, you’ll need a live answering service that most closely mimics a physical encounter. A video chat is the closest thing we have to physical, eyeball-to-eyeball interaction. A reliable video