We Earned A Bronze Stevie Award!

I had the privilege of attending the 8th Annual Stevie Awards for Sales and Customer Service in Las Vegas over the weekend.  After a couple posts asking you to vote for Phone.com for the People’s Choice Stevie Award for Customer Service Department of the Year, it’s only fair that I take a few moments to share the results with you. With over 400,000 votes cast for the People’s Choice Award Customer Service Awards, Vonage was the winner in the telecommunications category.  For Customer Service Department of the Year for a telecommunications company, Automated Systems Design, Inc. was the big winner.

Auto attendant systems are a terrific way to portray a professional image to customers while routing calls to their correct destination. With a well-organized phone tree and professional greeting, you are bound to make a positive first impression for all of your callers Every Phone.com plan comes with a fully customizable menu system. Join us this Thursday, February 6th at 10:30am PST/ 1:30pm EST, for a quick, 30 minute informational session covering everything you’d want to know about creating your own auto attendant system.  In the webinar we will cover the following: How to create a greeting for your phone

At Phone.com, we’re not shy about the fact that our primary goal is to deliver customer satisfaction.  While we don’t claim perfection, we do strive to meet this goal daily.  The reason we do this is that we are passionate about our customers and it is absolutely the right way to do business. With that being said, it is fantastic to be recognized for our awesome customer service.  Phone.com has received the Stevie Award for Customer Service Department of the Year for a telecommunications company.  The awards will be announced February 21 at the 8th annual Stevie Awards for Sales and

While we never enjoy losing a customer to our competition, it happens from time to time.  In this case, Ben Borenstein of Prime Electric Inc is a customer that I had spent a great deal of time with over the years.  Much to my delight, he recently called to say he was returning to Phone.com. As Ben and I worked to restore his account, we spoke about some of the reasons he chose to return.  He was so kind to share in detail why he selected us over our competition. Customer Service Ben states that “Phone.com has one of (if