What are the Best Call Management Features for Small Businesses?

Florist using a mobile phone.

Your business clients expect the best from you; being able to reach you is essential. Your business phone system should fulfill the needs of your clients; when you’re in your office and when your not.  There are many options for phone systems in today’s market, but what are the features that make the best call handling solution for your business? We’ve all had the experience of dealing with automated systems that leave us shouting “operator” and being routed in a circle. That’s the last thing you want to happen to your clients, especially when your business is new. Losing clients

Read More »
voip user text messaging

                        Only one third of businesses use some form of texting to communicate with their customers today. This is a hugely untapped business advantage. Here are ten tips on how Phone.com helps you use text messaging (SMS) in your business: ​ 1. Text messaging is included for free with all Phone.com plans. 2. All Phone.com phone numbers (toll free and local) are textable and can start sending and receiving text messages today. 3. Try my.phone.com – this new web-based user interface allows you and your staff to easily send and

Read More »
Woman working on a mobile phone.

                          To menu or not to menu? That is the question. But not really. If you’re a business with a business phone number, you’ll want to make sure your VoIP menu is set up for success. What’s great about the phone menu is it’s completely customizable, so you control how much or how little options you give customers when they call into your company. It all depends on your customer base or potential new business, so do your due diligence and get that research done prior. In the

Read More »
Young woman looks at mobile phone.

There are several reasons why it is important to have a business phone number. After all, society today is very interconnected with online-oriented communication. And business telephone numbers are becoming more of a necessity than a luxury.  Having a business phone number is necessary if you want to maintain consistency within your business while never missing a beat. But there are plenty of other important reasons why your company needs a dedicated number. Here are our top 7 reasons why you should get a business phone number today. 1. Your Personal Cell Phone Number Remains Private Nothing is more annoying

Read More »
Ari Rabban

2019 was a year of many milestones for our company and with the dawn of a new decade just 13 short days away, I want to thank you for entrusting Phone.com to provide the business communications services that help your team stay agile and connected. It is truly an honor to work with such a diverse array of customers, which now includes more than 32,000 businesses across the U.S. and Canada.   We started this business in 2008 with one overarching goal: level the playing field so small businesses could compete with larger companies. Phone.com is purpose-built from the ground

Read More »

Phone.com today introduced a new live call answering service, Live Receptionist, the latest addition to its comprehensive portfolio of cloud-based unified communications (UCaaS) and business phone services.

Read More »

Phone.com today introduced a new live call answering service, Live Receptionist, the latest addition to its comprehensive portfolio of cloud-based unified communications (UCaaS) and business phone services.

Read More »
Live Receptionist

Phone.com Adds Live Receptionist to UCaaS and Business Phone Services Portfolio   Newark, NJ (December 12, 2019) – Phone.com today introduced a new live call answering service, Live Receptionist, the latest addition to its comprehensive portfolio of cloud-based unified communications (UCaaS) and business phone services.   Staffed by U.S.-based professionals skilled in the nuances of customer service, Live Receptionist helps businesses of all sizes convey professionalism. Available “as-a-service,” this new offering removes the hassle of hiring and on-boarding new personnel, as well as the financial obligations of compensating a full-time, salaried employee to answer phones.   “Live Receptionist maximizes efficiency

Read More »
Small business owner stressed holiday

                              The holidays are here. And so is the stress. As a small business owner, you shouldn’t have to worry about a phone that’s ringing off the hook. So what’s an easy solution to reduce the business cortisol levels? A call handling feature from your VoIP phone service. Just remember: you’re not the only one stressed. Customers calling into companies are sometimes frustrated before they even pick up the phone. And if they’re experiencing long wait times, poor call quality, or complex menus that lead to

Read More »
Alon Cohen legend

The Phone.com team celebrating with our Legend of Technology. Phone.com’s own EVP/CTO Alon Cohen received the Legend of Technology Award from the New Jersey Tech Council on Thursday, November 21 2019. The 23rd annual event had luminaries from the New Jersey tech scene with an array of awards doled out, to name a few, for tech company of the year, consumer product of the year, trailblazer, legislative champion, and, of course, legend. Embodying the moniker of legend, Cohen is considered one of the inventors of VoIP as he co-founded VocalTec and holds five U.S. patents; technology that has revolutionized how

Read More »

In a recent article on TechRadar, Phone.com was named one of the best business phone services for SMEs (small to midsize enterprises) for 2020. The article focused on Phone.com’s HIPAA compliance, premium features, and overall dependability and affordability. A big takeaway from the piece was that what Phone.com does really well is “make full-featured cloud-based business phone services really accessible to the smallest of businesses…whether you’re a one-person LLC or sole trading you can still access features normally available only to enterprises.” Here’s the article with Phone.com’s full review.  

Read More »
FitSmallBusiness.com

                                        Phone.com was recently named as one of the best Auto Attendant Phone Systems of 2019 by leading digital resource for small businesses, FitSmallBusiness.com.     The criteria was based upon telecom companies who provide Auto Attendant services as part of their feature package. Auto Attendant is a feature in which a short greeting welcomes incoming callers and routes them based on pre-specified call handling rules.     FitSmallBusiness noted that Phone.com is the best Vanity Phone Number Provider with Auto

Read More »
colleagues distracted by their phone

    We’re all distracted. I’m distracted even writing this. With Slack messages and email, baby pictures, Instagram, laundry, and the unending news cycle. Plus a whole lot more. A CareerBuilder survey back in 2016 found that after questioning just over 3,000 employees, 66% said they check or use their phone several times a day at work and 65% said they spend at work time for non-work personal messaging. The point is: it’s hard to carve out productivity on some days as opposed to others, especially for those of us who primarily work on our phones or absolutely need to

Read More »
NJ tech Council

Phone.com is proud to announce that Chief Technology Officer and Executive Vice President, Alon Cohen, has been named a Legend of Technology by the New Jersey Tech Council (NJTC).

Read More »
Channel Vision Logo

By Gerald Baldino   Phone.com chief technology officer and executive vice president Alon Cohen has been named a Legend of Technology by the New Jersey Tech Council (NJTC). Cohen is among a select group of New Jersey’s foremost technology leaders who will be honored for their extraordinary accomplishments at the NJTC 23rd Annual Awards Celebration, to be held November 21, 2019, at the Marriott Bridgewater. For New Jersey technology businesses, the NJTC is a resource for business development, education, networking and recognition, advocacy, and offers myriad programs through which member companies can access capital and other resources to help them grow. At this year’s

Read More »
NJ tech Council

  New Jersey Technology Council to Honor Alon Cohen as a Legend of Technology at its 23rd Annual Awards Celebration   Phone.com CTO and EVP recognized worldwide for developing VoIP and for fostering IP telephony’s maturation as mainstream technology for business communications   Newark, NJ (November 20, 2019) Phone.com is proud to announce that Chief Technology Officer and Executive Vice President, Alon Cohen, has been named a Legend of Technology by the New Jersey Tech Council (NJTC). Cohen is among a select group of New Jersey’s foremost technology leaders who will be honored for their extraordinary accomplishments at the NJTC

Read More »
Destination CRM Logo

Phone.com, a provider of cloud-based unified communications and collaboration services for small business, has integrated SAM.AI, a network-powered CRM platform that leverages artificial intelligence (AI), into its platform. Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their team’s call performance. SAM is built with natural language processing and understanding and machine learning to process, analyze, extract, and present data in a format that mirrors real conversations. “For support

Read More »
Yahoo Finance Logo

Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance NEWARK, NJ / ACCESSWIRE / November 14, 2019 / Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, today announced that its platform now integrates with SAM.AI (SAM), a network-powered CRM platform that leverages artificial intelligence (AI). Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their

Read More »
Florist using a mobile phone.

Your business clients expect the best from you; being able to reach you is essential. Your business phone system should fulfill the needs of your clients; when you’re in your office and when your not.  There are many options for phone systems in today’s market, but what are the features that make the best call handling solution for your business? We’ve all had the experience of dealing with automated systems that leave us shouting “operator” and being routed in a circle. That’s the last thing you want to happen to your clients, especially when your business is new. Losing clients

Read More »
voip user text messaging

                        Only one third of businesses use some form of texting to communicate with their customers today. This is a hugely untapped business advantage. Here are ten tips on how Phone.com helps you use text messaging (SMS) in your business: ​ 1. Text messaging is included for free with all Phone.com plans. 2. All Phone.com phone numbers (toll free and local) are textable and can start sending and receiving text messages today. 3. Try my.phone.com – this new web-based user interface allows you and your staff to easily send and

Read More »
Woman working on a mobile phone.

                          To menu or not to menu? That is the question. But not really. If you’re a business with a business phone number, you’ll want to make sure your VoIP menu is set up for success. What’s great about the phone menu is it’s completely customizable, so you control how much or how little options you give customers when they call into your company. It all depends on your customer base or potential new business, so do your due diligence and get that research done prior. In the

Read More »
Young woman looks at mobile phone.

There are several reasons why it is important to have a business phone number. After all, society today is very interconnected with online-oriented communication. And business telephone numbers are becoming more of a necessity than a luxury.  Having a business phone number is necessary if you want to maintain consistency within your business while never missing a beat. But there are plenty of other important reasons why your company needs a dedicated number. Here are our top 7 reasons why you should get a business phone number today. 1. Your Personal Cell Phone Number Remains Private Nothing is more annoying

Read More »
Ari Rabban

2019 was a year of many milestones for our company and with the dawn of a new decade just 13 short days away, I want to thank you for entrusting Phone.com to provide the business communications services that help your team stay agile and connected. It is truly an honor to work with such a diverse array of customers, which now includes more than 32,000 businesses across the U.S. and Canada.   We started this business in 2008 with one overarching goal: level the playing field so small businesses could compete with larger companies. Phone.com is purpose-built from the ground

Read More »

Phone.com today introduced a new live call answering service, Live Receptionist, the latest addition to its comprehensive portfolio of cloud-based unified communications (UCaaS) and business phone services.

Read More »

Phone.com today introduced a new live call answering service, Live Receptionist, the latest addition to its comprehensive portfolio of cloud-based unified communications (UCaaS) and business phone services.

Read More »
Live Receptionist

Phone.com Adds Live Receptionist to UCaaS and Business Phone Services Portfolio   Newark, NJ (December 12, 2019) – Phone.com today introduced a new live call answering service, Live Receptionist, the latest addition to its comprehensive portfolio of cloud-based unified communications (UCaaS) and business phone services.   Staffed by U.S.-based professionals skilled in the nuances of customer service, Live Receptionist helps businesses of all sizes convey professionalism. Available “as-a-service,” this new offering removes the hassle of hiring and on-boarding new personnel, as well as the financial obligations of compensating a full-time, salaried employee to answer phones.   “Live Receptionist maximizes efficiency

Read More »
Small business owner stressed holiday

                              The holidays are here. And so is the stress. As a small business owner, you shouldn’t have to worry about a phone that’s ringing off the hook. So what’s an easy solution to reduce the business cortisol levels? A call handling feature from your VoIP phone service. Just remember: you’re not the only one stressed. Customers calling into companies are sometimes frustrated before they even pick up the phone. And if they’re experiencing long wait times, poor call quality, or complex menus that lead to

Read More »
Alon Cohen legend

The Phone.com team celebrating with our Legend of Technology. Phone.com’s own EVP/CTO Alon Cohen received the Legend of Technology Award from the New Jersey Tech Council on Thursday, November 21 2019. The 23rd annual event had luminaries from the New Jersey tech scene with an array of awards doled out, to name a few, for tech company of the year, consumer product of the year, trailblazer, legislative champion, and, of course, legend. Embodying the moniker of legend, Cohen is considered one of the inventors of VoIP as he co-founded VocalTec and holds five U.S. patents; technology that has revolutionized how

Read More »

In a recent article on TechRadar, Phone.com was named one of the best business phone services for SMEs (small to midsize enterprises) for 2020. The article focused on Phone.com’s HIPAA compliance, premium features, and overall dependability and affordability. A big takeaway from the piece was that what Phone.com does really well is “make full-featured cloud-based business phone services really accessible to the smallest of businesses…whether you’re a one-person LLC or sole trading you can still access features normally available only to enterprises.” Here’s the article with Phone.com’s full review.  

Read More »
FitSmallBusiness.com

                                        Phone.com was recently named as one of the best Auto Attendant Phone Systems of 2019 by leading digital resource for small businesses, FitSmallBusiness.com.     The criteria was based upon telecom companies who provide Auto Attendant services as part of their feature package. Auto Attendant is a feature in which a short greeting welcomes incoming callers and routes them based on pre-specified call handling rules.     FitSmallBusiness noted that Phone.com is the best Vanity Phone Number Provider with Auto

Read More »
colleagues distracted by their phone

    We’re all distracted. I’m distracted even writing this. With Slack messages and email, baby pictures, Instagram, laundry, and the unending news cycle. Plus a whole lot more. A CareerBuilder survey back in 2016 found that after questioning just over 3,000 employees, 66% said they check or use their phone several times a day at work and 65% said they spend at work time for non-work personal messaging. The point is: it’s hard to carve out productivity on some days as opposed to others, especially for those of us who primarily work on our phones or absolutely need to

Read More »
NJ tech Council

Phone.com is proud to announce that Chief Technology Officer and Executive Vice President, Alon Cohen, has been named a Legend of Technology by the New Jersey Tech Council (NJTC).

Read More »
Channel Vision Logo

By Gerald Baldino   Phone.com chief technology officer and executive vice president Alon Cohen has been named a Legend of Technology by the New Jersey Tech Council (NJTC). Cohen is among a select group of New Jersey’s foremost technology leaders who will be honored for their extraordinary accomplishments at the NJTC 23rd Annual Awards Celebration, to be held November 21, 2019, at the Marriott Bridgewater. For New Jersey technology businesses, the NJTC is a resource for business development, education, networking and recognition, advocacy, and offers myriad programs through which member companies can access capital and other resources to help them grow. At this year’s

Read More »
NJ tech Council

  New Jersey Technology Council to Honor Alon Cohen as a Legend of Technology at its 23rd Annual Awards Celebration   Phone.com CTO and EVP recognized worldwide for developing VoIP and for fostering IP telephony’s maturation as mainstream technology for business communications   Newark, NJ (November 20, 2019) Phone.com is proud to announce that Chief Technology Officer and Executive Vice President, Alon Cohen, has been named a Legend of Technology by the New Jersey Tech Council (NJTC). Cohen is among a select group of New Jersey’s foremost technology leaders who will be honored for their extraordinary accomplishments at the NJTC

Read More »
Destination CRM Logo

Phone.com, a provider of cloud-based unified communications and collaboration services for small business, has integrated SAM.AI, a network-powered CRM platform that leverages artificial intelligence (AI), into its platform. Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their team’s call performance. SAM is built with natural language processing and understanding and machine learning to process, analyze, extract, and present data in a format that mirrors real conversations. “For support

Read More »
Yahoo Finance Logo

Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance NEWARK, NJ / ACCESSWIRE / November 14, 2019 / Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, today announced that its platform now integrates with SAM.AI (SAM), a network-powered CRM platform that leverages artificial intelligence (AI). Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their

Read More »
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