Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance
Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance
Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance Newark, NJ (November 14, 2019) – Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, today announced that its platform now integrates on SAM.AI (SAM), a network-powered CRM platform that leverages artificial intelligence (AI). Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their team’s
Last Thursday, November 7, 2019, Phone.com was honored to host Gov. Phil Murphy of New Jersey at our office in the beautiful and historic Hahne & Co. building in downtown Newark, NJ. The governor explored our innovative workspace and took the time to meet our NJ team who, frankly, could not wait to express their excitement about the whirlwind of innovation and growth surrounding both Phone.com and Newark. Headquartered in the largest city of the state that invented the telephone, we are quite proud of our position as a telecom industry leader. The governor’s visit was part of
Voicemails can feel a bit archaic. We hardly spend time on the phone as is these days, but there’s something especially clunky and old fashioned about listening from start to finish to a voice message. Without voicemail transcription, you’re stuck in a certain format and unable to scan through the message like you would a text or Slack message, or even email. Sometimes, even, your caller’s connection isn’t so great, so you’re stuck listening to a garbled indecipherable message. That leads to you listening over and over to a voice message with a pen and paper like you’re
Are you a busy small business owner trying to streamline your business? The Internet has changed business as we know it. Each day we create 2.5 quintillion bytes of data—Superman would certainly be impressed with this speed! The Internet does more than Google searches, social media, and news articles. You can get a virtual phone system with more features than any landline could ever provide. Let’s take a look at how to choose the right system for you and your business. What is a Virtual Phone System? A virtual phone system is a platform that runs over the Internet
Every business has a different set of needs based on its structure and customer geographics. Although some businesses remain local, business is becoming more global requiring changes in every aspect of your business. Whether it is infrastructure, networking, communications or staffing models, things are changing and at a fast pace. Is a virtual phone system right for your company? Reviewing the cost and benefits will help you find out if a virtual phone system is right for you. What is a Virtual Phone System? A virtual phone system works using Voice over Internet Protocol (VoIP). It was developed in
Work is busy. And as a small business owner, work is everything. But is your business phone system working for you? Your work phone may not be something you stop to think about often. But if you’re using a voice-only legacy phone system, chances are you’re not only losing money, you’re losing out on a slew of features that could make your life, and the life of your employees, a whole lot easier. You’ve probably heard of VoIP—voice over internet protocol (phone service over the internet)—but you may not be familiar with what it is and how it
We’re honored to be recognized by NJBIZ as one of the fastest growing private companies in New Jersey!
Phone.com is a great solution for businesses that want a professional appearance but aren’t ready to invest in equipment. Phone.com allows you to customize your automated greeting, and give customers a big company feel… Even if they’re on a small business budget.
BRIDGEWATER TOWNSHIP, NJ – Phone.com’s very own CTO/EVP Alon Cohen will be receiving the Legend of Technology Award from the NJ Tech Council on November 21. We hope to see you there. Click here for more information on registration, location, scheduling, more.
For a small business, figuring out your marketing strategy early on is imperative to success. While it’s can be great visibility to get your ads into print magazines or on the subway, not everyone has that kind of budget. In this mobile day and age, it’s an easy and generally low cost option to widen your reach with video marketing. It’s become almost an inexplicably essential tool for mobile-oriented businesses, or any businesses for that matter, to use video. So here are five reasons why you should be using video in your marketing strategy. Reach far and wide Just
Maybe it’s the awkward acronym. Maybe it’s because it sounds super technical and people aren’t exactly sure what it means. Whatever it is, VoIP has been around for decades, yet, like your neighbor’s sweet dog that barks wildly every time you walk by (OMG), is misunderstood. We thought we’d take a few minutes to pull back the curtain and debunk some common VoIP myths. Because a myth shouldn’t hold you back from one of the best, easiest, most affordable things you can do to boost your small business, right? Right! Before we get started, what’s VoIP anyway?
Some days are just plain harder to get up the gusto for work. It’s like every day is a Monday and you’re sloshing through the mud trying to get any sort of momentum. This happens to sales people too, whether you’re a veteran or newbie. But, after all, you have to pick up the phone. So here are some tips to get over your Monday (or any day) sales call blues. Don’t be “Sales Voice-y”, be natural Here’s an easy one. Just be yourself. If you feel like you’re putting it on, other people are going to pick
Leading provider of agile business telephony and collaboration services reinforces support for New Jersey’s Innovation Economy as festival sponsor and exhibitor
Leading provider of agile business telephony and collaboration services reinforces support for New Jersey’s Innovation Economy as festival sponsor and exhibitor; Ari Rabban, Phone.com CEO and NJTC board member, to join domain experts from Google, Verizon and Indicative for executive panel on building a data-driven business Newark, NJ (October 1, 2019) – Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, today announced that CEO, Ari Rabban will join venture capital, technology, marketing and government leaders as a speaker at the 2019 Propelify Innovation Festival, taking place October 3, 2019, at Hoboken
In a startup or small business, people sometimes have to wear many hats. That means an increase in responsibilities and bigger workloads and, a lot of times, more stress. The work day can seem to go by at break-neck pace week in and week out. Emails fly around like mosquitoes, vendors and employees are spread out throughout the country and the world, and you need an answer on something now. How do you keep everything together? Easy! A collaboration tool, like Slack, Hive, Google Hangouts, and a whole bunch more. These tools, a mixture of free and paid software,
HOBOKEN, NJ – Phone.com is once again proud to sponsor the Propelify Innovation Festival, taking place on Thursday October 3 in Hoboken. Propelify empowers the community of innovators. Launched in 2016, the Propelify Innovation Festival is a way to inspire the tech and innovation community and those who take action – who propel. They’ve been honored to welcome speakers like Arianna Huffington and Gary Vaynerchuk and over 10,000 attendees to the 2017 Innovation Festival, making it one of the largest tech events ever and earning a headline from Forbes calling Propelify the SXSW of the Northeast. If you’re in the
So you’re finally ready for VoIP because its mind-blowing features are going to supercharge your small business. (Not to mention let you say goodbye to fax machines forever. And, if you so choose, never actually listen to another voicemail again.) When you’re this excited, it’s easy to get hasty and opt for whatever’s cheapest, especially when you’re on a tight budget. But before you choose a service provider, you need to make sure it’s the best fit for you and your business. We know it’s not always easy to ask the right questions when you’re new to
Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance
Conversational AI augments quality management with fully integrated, voice-enabled access to call and interaction reports, customer information and service performance Newark, NJ (November 14, 2019) – Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, today announced that its platform now integrates on SAM.AI (SAM), a network-powered CRM platform that leverages artificial intelligence (AI). Using Phone.com APIs, SAM integrations blend real-time call data with live CRM records, providing detailed sales activity metrics and reporting. The company’s voice-activated conversational AI lets executives get detailed sales activity metrics and reporting by simply asking a question about their team’s
Last Thursday, November 7, 2019, Phone.com was honored to host Gov. Phil Murphy of New Jersey at our office in the beautiful and historic Hahne & Co. building in downtown Newark, NJ. The governor explored our innovative workspace and took the time to meet our NJ team who, frankly, could not wait to express their excitement about the whirlwind of innovation and growth surrounding both Phone.com and Newark. Headquartered in the largest city of the state that invented the telephone, we are quite proud of our position as a telecom industry leader. The governor’s visit was part of
Voicemails can feel a bit archaic. We hardly spend time on the phone as is these days, but there’s something especially clunky and old fashioned about listening from start to finish to a voice message. Without voicemail transcription, you’re stuck in a certain format and unable to scan through the message like you would a text or Slack message, or even email. Sometimes, even, your caller’s connection isn’t so great, so you’re stuck listening to a garbled indecipherable message. That leads to you listening over and over to a voice message with a pen and paper like you’re
Are you a busy small business owner trying to streamline your business? The Internet has changed business as we know it. Each day we create 2.5 quintillion bytes of data—Superman would certainly be impressed with this speed! The Internet does more than Google searches, social media, and news articles. You can get a virtual phone system with more features than any landline could ever provide. Let’s take a look at how to choose the right system for you and your business. What is a Virtual Phone System? A virtual phone system is a platform that runs over the Internet
Every business has a different set of needs based on its structure and customer geographics. Although some businesses remain local, business is becoming more global requiring changes in every aspect of your business. Whether it is infrastructure, networking, communications or staffing models, things are changing and at a fast pace. Is a virtual phone system right for your company? Reviewing the cost and benefits will help you find out if a virtual phone system is right for you. What is a Virtual Phone System? A virtual phone system works using Voice over Internet Protocol (VoIP). It was developed in
Work is busy. And as a small business owner, work is everything. But is your business phone system working for you? Your work phone may not be something you stop to think about often. But if you’re using a voice-only legacy phone system, chances are you’re not only losing money, you’re losing out on a slew of features that could make your life, and the life of your employees, a whole lot easier. You’ve probably heard of VoIP—voice over internet protocol (phone service over the internet)—but you may not be familiar with what it is and how it
We’re honored to be recognized by NJBIZ as one of the fastest growing private companies in New Jersey!
Phone.com is a great solution for businesses that want a professional appearance but aren’t ready to invest in equipment. Phone.com allows you to customize your automated greeting, and give customers a big company feel… Even if they’re on a small business budget.
BRIDGEWATER TOWNSHIP, NJ – Phone.com’s very own CTO/EVP Alon Cohen will be receiving the Legend of Technology Award from the NJ Tech Council on November 21. We hope to see you there. Click here for more information on registration, location, scheduling, more.
For a small business, figuring out your marketing strategy early on is imperative to success. While it’s can be great visibility to get your ads into print magazines or on the subway, not everyone has that kind of budget. In this mobile day and age, it’s an easy and generally low cost option to widen your reach with video marketing. It’s become almost an inexplicably essential tool for mobile-oriented businesses, or any businesses for that matter, to use video. So here are five reasons why you should be using video in your marketing strategy. Reach far and wide Just
Maybe it’s the awkward acronym. Maybe it’s because it sounds super technical and people aren’t exactly sure what it means. Whatever it is, VoIP has been around for decades, yet, like your neighbor’s sweet dog that barks wildly every time you walk by (OMG), is misunderstood. We thought we’d take a few minutes to pull back the curtain and debunk some common VoIP myths. Because a myth shouldn’t hold you back from one of the best, easiest, most affordable things you can do to boost your small business, right? Right! Before we get started, what’s VoIP anyway?
Some days are just plain harder to get up the gusto for work. It’s like every day is a Monday and you’re sloshing through the mud trying to get any sort of momentum. This happens to sales people too, whether you’re a veteran or newbie. But, after all, you have to pick up the phone. So here are some tips to get over your Monday (or any day) sales call blues. Don’t be “Sales Voice-y”, be natural Here’s an easy one. Just be yourself. If you feel like you’re putting it on, other people are going to pick
Leading provider of agile business telephony and collaboration services reinforces support for New Jersey’s Innovation Economy as festival sponsor and exhibitor
Leading provider of agile business telephony and collaboration services reinforces support for New Jersey’s Innovation Economy as festival sponsor and exhibitor; Ari Rabban, Phone.com CEO and NJTC board member, to join domain experts from Google, Verizon and Indicative for executive panel on building a data-driven business Newark, NJ (October 1, 2019) – Phone.com, the foremost innovator in agile, cloud-based unified communications and collaboration services for small business, today announced that CEO, Ari Rabban will join venture capital, technology, marketing and government leaders as a speaker at the 2019 Propelify Innovation Festival, taking place October 3, 2019, at Hoboken
In a startup or small business, people sometimes have to wear many hats. That means an increase in responsibilities and bigger workloads and, a lot of times, more stress. The work day can seem to go by at break-neck pace week in and week out. Emails fly around like mosquitoes, vendors and employees are spread out throughout the country and the world, and you need an answer on something now. How do you keep everything together? Easy! A collaboration tool, like Slack, Hive, Google Hangouts, and a whole bunch more. These tools, a mixture of free and paid software,
HOBOKEN, NJ – Phone.com is once again proud to sponsor the Propelify Innovation Festival, taking place on Thursday October 3 in Hoboken. Propelify empowers the community of innovators. Launched in 2016, the Propelify Innovation Festival is a way to inspire the tech and innovation community and those who take action – who propel. They’ve been honored to welcome speakers like Arianna Huffington and Gary Vaynerchuk and over 10,000 attendees to the 2017 Innovation Festival, making it one of the largest tech events ever and earning a headline from Forbes calling Propelify the SXSW of the Northeast. If you’re in the
So you’re finally ready for VoIP because its mind-blowing features are going to supercharge your small business. (Not to mention let you say goodbye to fax machines forever. And, if you so choose, never actually listen to another voicemail again.) When you’re this excited, it’s easy to get hasty and opt for whatever’s cheapest, especially when you’re on a tight budget. But before you choose a service provider, you need to make sure it’s the best fit for you and your business. We know it’s not always easy to ask the right questions when you’re new to
