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  • Blog | Month: March 2016

Quick Guide: Using Your Free Conference Bridge

  Did you know that every Phone.com extension on your account includes a FREE conference bridge, allowing your team to run conference calls with ease? Yes, free conference calling! There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Here’s how to make the most of your conference bridge. Accessing Your Conference Bridge Mouse over Configure and click Manage Users and Extensions. Click Edit for the extension you want to use. Click Conferencing on the left side bar. Click Get Conference Bridge. Your conference bridge number, conference ID and moderator PIN

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When we train new members of our Customer Service team, we focus more than anything on just that: Customer Service. Our new agents are not expected to know every setting for all of our features—however, we do expect them to provide outstanding service to our customers, and understand that it is find to ask for help when they have questions. Here are the five top Phone.com values that we focus on when we train new Customer Service staff. 1. Quality What makes a quality customer-service interaction? Listening to each customer, really hearing what they need, and being committed to finding exact answers to their questions. Providing great customer service and continually improving that

Read More »

  Yesterday we announced a partnership with the City of Newark, the largest city in the State of New Jersey. Local government offices there are now using our cloud-based phone service in many departments and offices across town. City of Newark CIO Seth Wainer: “We formed a true partnership with Phone.com that will indeed lead us to many opportunities in the year and years to come that all take advantage of 21st century communications. What is unique about this deployment, is that it serves the different needs of each department—from the city call center to police precincts, all with their own special needs, and all from

Read More »

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you’re off the clock, visiting with friends or doing your grocery shopping. Set Your Schedules One of the easiest ways to manage business calls on your personal phone is to set Phone.com Schedules, which allow you to manage how incoming business calls are handled during specific times. Nights, weekends and holidays? Set all incoming calls to go to voicemail!

Read More »

Mobile Features Put the Whole Office in Your Pocket NEWARK, N.J., March 15, 2016 – Phone.com, the leading cloud-based phone service for small businesses and entrepreneurs, today announced a major release of its mobile business communications app for Android phones. The company recently refreshed the Phone.com Mobile Office app for Android with a full complement of its business phone features, and optimized performance to increase speed and usability. “We liken our new Android app to that multi-purpose tool you might carry around in your pocket,” says Phone.com EVP & CTO Alon Cohen. “It has everything you really need, and it’s

Read More »

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing or incoming calls on your Phone.com account at the the following rates: 300 minutes – $4.95/month 1,000 minutes – $14.95/month Let’s walk through how to set up both the free and premium call-recording options. Activating Free Call Recording on an Incoming Call This service applies only to incoming calls on your Phone.com

Read More »

If you’ve been in business a while, you might have an old fax machine gathering dust in a corner of your office. And you probably have to figure out how to use it every time you need to fax a document. Remember checking the fax machine every minute or so, to make sure your fax was going through? Who faxes these days? Well if you do business with a bank, or a realty or legal office, you’ll still find yourself needing to send documents the old-fashioned way. But let’s face it, no one wants to maintain a fax machine anymore, and

Read More »

Partnership Offers Superior Lead Capture Capability, Driving New Growth for Channel Organizations NEW YORK, NY, AND NEWARK, NJ, MARCH 01, 2016 (PRWeb).  StructuredWeb, a leading provider of SaaS channel marketing solutions, and Phone.com, a prominent cloud-based phone service for small businesses and entrepreneurs, are pleased to announce an API integration between the two technology platforms. This partnership leverages smart telephony solutions in tandem with innovative channel marketing technology to provide an advanced lead generation strategy for global channel ecosystems. By integrating a Phone.com solution on its channel marketing platform, StructuredWeb enables customers to easily implement trackable phone numbers on their

Read More »

  Did you know that every Phone.com extension on your account includes a FREE conference bridge, allowing your team to run conference calls with ease? Yes, free conference calling! There are some great benefits to this free feature, including: High definition voice quality Up to 500 participants Unlimited minute usage Here’s how to make the most of your conference bridge. Accessing Your Conference Bridge Mouse over Configure and click Manage Users and Extensions. Click Edit for the extension you want to use. Click Conferencing on the left side bar. Click Get Conference Bridge. Your conference bridge number, conference ID and moderator PIN

Read More »

When we train new members of our Customer Service team, we focus more than anything on just that: Customer Service. Our new agents are not expected to know every setting for all of our features—however, we do expect them to provide outstanding service to our customers, and understand that it is find to ask for help when they have questions. Here are the five top Phone.com values that we focus on when we train new Customer Service staff. 1. Quality What makes a quality customer-service interaction? Listening to each customer, really hearing what they need, and being committed to finding exact answers to their questions. Providing great customer service and continually improving that

Read More »

  Yesterday we announced a partnership with the City of Newark, the largest city in the State of New Jersey. Local government offices there are now using our cloud-based phone service in many departments and offices across town. City of Newark CIO Seth Wainer: “We formed a true partnership with Phone.com that will indeed lead us to many opportunities in the year and years to come that all take advantage of 21st century communications. What is unique about this deployment, is that it serves the different needs of each department—from the city call center to police precincts, all with their own special needs, and all from

Read More »

  The benefit of using your mobile phone for business calls is that you can carry your office in your pocket or purse. Read voicemail, run a conference call, send a fax. But the down side is that you might receive business calls when you’re off the clock, visiting with friends or doing your grocery shopping. Set Your Schedules One of the easiest ways to manage business calls on your personal phone is to set Phone.com Schedules, which allow you to manage how incoming business calls are handled during specific times. Nights, weekends and holidays? Set all incoming calls to go to voicemail!

Read More »

Mobile Features Put the Whole Office in Your Pocket NEWARK, N.J., March 15, 2016 – Phone.com, the leading cloud-based phone service for small businesses and entrepreneurs, today announced a major release of its mobile business communications app for Android phones. The company recently refreshed the Phone.com Mobile Office app for Android with a full complement of its business phone features, and optimized performance to increase speed and usability. “We liken our new Android app to that multi-purpose tool you might carry around in your pocket,” says Phone.com EVP & CTO Alon Cohen. “It has everything you really need, and it’s

Read More »

  Lawyers, therapists, realtors, notaries, call centers, utilities, banks—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. Phone.com offers free inbound call recording that you can activate manually on any call. You can also enable premium recording on your outgoing or incoming calls on your Phone.com account at the the following rates: 300 minutes – $4.95/month 1,000 minutes – $14.95/month Let’s walk through how to set up both the free and premium call-recording options. Activating Free Call Recording on an Incoming Call This service applies only to incoming calls on your Phone.com

Read More »

If you’ve been in business a while, you might have an old fax machine gathering dust in a corner of your office. And you probably have to figure out how to use it every time you need to fax a document. Remember checking the fax machine every minute or so, to make sure your fax was going through? Who faxes these days? Well if you do business with a bank, or a realty or legal office, you’ll still find yourself needing to send documents the old-fashioned way. But let’s face it, no one wants to maintain a fax machine anymore, and

Read More »

Partnership Offers Superior Lead Capture Capability, Driving New Growth for Channel Organizations NEW YORK, NY, AND NEWARK, NJ, MARCH 01, 2016 (PRWeb).  StructuredWeb, a leading provider of SaaS channel marketing solutions, and Phone.com, a prominent cloud-based phone service for small businesses and entrepreneurs, are pleased to announce an API integration between the two technology platforms. This partnership leverages smart telephony solutions in tandem with innovative channel marketing technology to provide an advanced lead generation strategy for global channel ecosystems. By integrating a Phone.com solution on its channel marketing platform, StructuredWeb enables customers to easily implement trackable phone numbers on their

Read More »

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