Know Your Emu: A Lesson in Customer Service

Growing up, my family lived in rural suburbia, an area with horse trails instead of sidewalks and the earthy smell of dairy cows in the air. We had a pet emu, called Emu. Emu lived in the back corner of our yard, beside the chicken coop, fenced in with a shoulder-height chain-link fence and a make-shift gate secured by a pretty flimsy piece of wire. Emu spent most of her day snapping at the air, head tilted to one side, as if she was very confused. One day, there was a big commotion in the back yard. The chicken coop was in a frenzy, all squawking and flying feathers. My

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Our SVP of Strategic Alliances and Partnerships Joel Maloff may have a fancy title, but behind the scenes, we simply call him Mr. Awesome. You’ll get the joke if you watch this ten-minute clip of his discussion with GetVoIP’s Reuben Yonatan. For those who only have a couple minutes to spare, we’ve summarized the key takeaways below. Joel has a way of capturing the simplicity and power of Phone.com. Video Stop Points: Did you know? With Phone.com you get FREE conference calling. No need for a third-party service. (See 1:40) Growth areas for the next 12 to 18 months: First, making strategic updates to our internal network

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The world of business becomes smaller every day—the Internet allows us to set-up video conferences with anyone on the other side of the world at a moment’s notice. Despite this, the phone call is still a key tool for businesses connecting with their customers, partners, suppliers and investors without concern for national borders. Just as mobile services and Internet Telephony Service Providers (ITSPs) like Phone.com have all but eliminated domestic long-distance telephone charges, so too are we seeing an evolution in how international calling is treated. Phone.com includes international destinations like Canada, France, Germany, Israel, Italy, Netherlands, Puerto Rico and the United Kingdom in our standard

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This guide covers how to change your outbound caller ID name and number for use in outbound business calls from Phone.com

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This guide covers how to screen your incoming business calls to Phone.com. This allows you to differentiate between callers dialing your personal line and your business line.

Read More »

This guide covers how to forward your Phone.com number to an unlimited minutes extension. This will allow your minutes to be tracked as unlimited usage.

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Business phone solution for mobile workers.

We are excited to share the newest update to our iPhone app, which will now allow you to place and receive calls using VoIP instead of your cell phone minutes. This will transmit all calls using your cellular data or WiFi connection. Let’s walk through how to set this up on your app and Phone.com account. Receiving VoIP Calls In order to receive VoIP calls on your iPhone app, you will need to add a mobile extension to your account and forward your calls to this extension. To add the extension: Mouse over Configure and select Add a User/Extension. Select Mobile

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This guide shows you how to block spam callers from wasting your minutes with caller ID, area code, and anonymous call blocking.

Read More »

This guide covers how to transcribe your voicemails to text-based messages.

Read More »

This guide shows you how to set up a menu system (phone tree) for your business.

Read More »

This guide shows you how to add a schedule to your account for your business hours.

Read More »

This guide shows you how to place and receive calls on your Mac or PC using our Communicator softphone.

Read More »

Growing up, my family lived in rural suburbia, an area with horse trails instead of sidewalks and the earthy smell of dairy cows in the air. We had a pet emu, called Emu. Emu lived in the back corner of our yard, beside the chicken coop, fenced in with a shoulder-height chain-link fence and a make-shift gate secured by a pretty flimsy piece of wire. Emu spent most of her day snapping at the air, head tilted to one side, as if she was very confused. One day, there was a big commotion in the back yard. The chicken coop was in a frenzy, all squawking and flying feathers. My

Read More »

Our SVP of Strategic Alliances and Partnerships Joel Maloff may have a fancy title, but behind the scenes, we simply call him Mr. Awesome. You’ll get the joke if you watch this ten-minute clip of his discussion with GetVoIP’s Reuben Yonatan. For those who only have a couple minutes to spare, we’ve summarized the key takeaways below. Joel has a way of capturing the simplicity and power of Phone.com. Video Stop Points: Did you know? With Phone.com you get FREE conference calling. No need for a third-party service. (See 1:40) Growth areas for the next 12 to 18 months: First, making strategic updates to our internal network

Read More »

The world of business becomes smaller every day—the Internet allows us to set-up video conferences with anyone on the other side of the world at a moment’s notice. Despite this, the phone call is still a key tool for businesses connecting with their customers, partners, suppliers and investors without concern for national borders. Just as mobile services and Internet Telephony Service Providers (ITSPs) like Phone.com have all but eliminated domestic long-distance telephone charges, so too are we seeing an evolution in how international calling is treated. Phone.com includes international destinations like Canada, France, Germany, Israel, Italy, Netherlands, Puerto Rico and the United Kingdom in our standard

Read More »

This guide covers how to change your outbound caller ID name and number for use in outbound business calls from Phone.com

Read More »

This guide covers how to screen your incoming business calls to Phone.com. This allows you to differentiate between callers dialing your personal line and your business line.

Read More »

This guide covers how to forward your Phone.com number to an unlimited minutes extension. This will allow your minutes to be tracked as unlimited usage.

Read More »
Business phone solution for mobile workers.

We are excited to share the newest update to our iPhone app, which will now allow you to place and receive calls using VoIP instead of your cell phone minutes. This will transmit all calls using your cellular data or WiFi connection. Let’s walk through how to set this up on your app and Phone.com account. Receiving VoIP Calls In order to receive VoIP calls on your iPhone app, you will need to add a mobile extension to your account and forward your calls to this extension. To add the extension: Mouse over Configure and select Add a User/Extension. Select Mobile

Read More »

This guide shows you how to block spam callers from wasting your minutes with caller ID, area code, and anonymous call blocking.

Read More »

This guide covers how to transcribe your voicemails to text-based messages.

Read More »

This guide shows you how to set up a menu system (phone tree) for your business.

Read More »

This guide shows you how to add a schedule to your account for your business hours.

Read More »

This guide shows you how to place and receive calls on your Mac or PC using our Communicator softphone.

Read More »
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