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  • Blog | Year: 2014

3 Reasons Why You Should Replace Your Fax Machine Today

Traditional faxing is soon to become an obsolete obstruction in your home office setup. Those big, bulky devices are being replaced with cloud-based solutions like the one that Phone.com offers, which allows you to send faxes directly from your computer or smartphone.  Here’s 3 great reasons to start sending and receiving digital faxes today with Phone.com: You can send a fax wherever you have your computer or smartphone. Faxes can be sent digitally directly from your Phone.com account, or you can send them from our iPhone app. Be notified of your received faxes via email. No more sitting around the

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This guide shows you how to add a schedule to your account for your business hours.

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If your business is like any other, then you probably have a customer service or sales team with multiple employees answering the phones throughout the day. If this sounds like you, then it’s time to utilize Phone.com’s Queues feature so you never have to worry about setting up your call forwarding again.  Queues have several benefits, including: Routing incoming calls to a specific group of phone numbers. Never worry about having to set up individual forwarding to each employee’s phone number. You can set all your numbers to be dialed once in your queue settings. Queue members are dialed in

Read More »

This guide shows you how to place and receive calls on your Mac or PC using our Communicator softphone.

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Top50 Thought Leader Badge

In a recent article by the International Customer Management Institute (ICMI) ranking the Top 50 Contact Center Thought Leaders on Twitter, Phone.com’s very own Jeremy Watkin and Jenny Dempsey made the list.  Jeremy (@jtwatkin) ranked at #17 and Jenny (@jennysuedempsey) ranked at #45. Jenny and Jeremy cowrite CommunicateBetterBlog.com, a blog dedicated to observing and learning from both good and bad customer service experiences with the intent on making the customer service at Phone.com awesome.  Follow them along with the other deserving honorees for some fantastic customer service wisdom.

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I had the privilege of attending the 8th Annual Stevie Awards for Sales and Customer Service in Las Vegas over the weekend.  After a couple posts asking you to vote for Phone.com for the People’s Choice Stevie Award for Customer Service Department of the Year, it’s only fair that I take a few moments to share the results with you. With over 400,000 votes cast for the People’s Choice Award Customer Service Awards, Vonage was the winner in the telecommunications category.  For Customer Service Department of the Year for a telecommunications company, Automated Systems Design, Inc. was the big winner.

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GetApp Logo

In a recent product review, GetApp.com compared the functionality of the Phone.com virtual PBX system to that of a traditional (landline) office phone system.  The article reviews Phone.com through a small business lens and remarks, “Small businesses and savvy shoppers… agree that Phone.com’s system offers the most flexibility and freedom for organizations.” The ability to answer calls from anywhere, and the multitude of options for managing voicemail and receiving SMS, are some of the things that set Phone.com ahead of landline systems.  The 24/7 US-based customer service and highly flexible set up from the web-based control panel are other important

Read More »

Auto attendant systems are a terrific way to portray a professional image to customers while routing calls to their correct destination. With a well-organized phone tree and professional greeting, you are bound to make a positive first impression for all of your callers Every Phone.com plan comes with a fully customizable menu system. Join us this Thursday, February 6th at 10:30am PST/ 1:30pm EST, for a quick, 30 minute informational session covering everything you’d want to know about creating your own auto attendant system.  In the webinar we will cover the following: How to create a greeting for your phone

Read More »
TMCnet Logo

Phone.com Vice President of Channel Development Joel Maloff spoke with TMCnet at ITEXPO East 2014 about the need for SMB disaster recovery and business continuity planning. Read the full article here.

Read More »

At Phone.com, we’re not shy about the fact that our primary goal is to deliver customer satisfaction.  While we don’t claim perfection, we do strive to meet this goal daily.  The reason we do this is that we are passionate about our customers and it is absolutely the right way to do business. With that being said, it is fantastic to be recognized for our awesome customer service.  Phone.com has received the Stevie Award for Customer Service Department of the Year for a telecommunications company.  The awards will be announced February 21 at the 8th annual Stevie Awards for Sales and

Read More »

While we never enjoy losing a customer to our competition, it happens from time to time.  In this case, Ben Borenstein of Prime Electric Inc is a customer that I had spent a great deal of time with over the years.  Much to my delight, he recently called to say he was returning to Phone.com. As Ben and I worked to restore his account, we spoke about some of the reasons he chose to return.  He was so kind to share in detail why he selected us over our competition. Customer Service Ben states that “Phone.com has one of (if

Read More »

Traditional faxing is soon to become an obsolete obstruction in your home office setup. Those big, bulky devices are being replaced with cloud-based solutions like the one that Phone.com offers, which allows you to send faxes directly from your computer or smartphone.  Here’s 3 great reasons to start sending and receiving digital faxes today with Phone.com: You can send a fax wherever you have your computer or smartphone. Faxes can be sent digitally directly from your Phone.com account, or you can send them from our iPhone app. Be notified of your received faxes via email. No more sitting around the

Read More »

This guide shows you how to add a schedule to your account for your business hours.

Read More »

If your business is like any other, then you probably have a customer service or sales team with multiple employees answering the phones throughout the day. If this sounds like you, then it’s time to utilize Phone.com’s Queues feature so you never have to worry about setting up your call forwarding again.  Queues have several benefits, including: Routing incoming calls to a specific group of phone numbers. Never worry about having to set up individual forwarding to each employee’s phone number. You can set all your numbers to be dialed once in your queue settings. Queue members are dialed in

Read More »

This guide shows you how to place and receive calls on your Mac or PC using our Communicator softphone.

Read More »
Top50 Thought Leader Badge

In a recent article by the International Customer Management Institute (ICMI) ranking the Top 50 Contact Center Thought Leaders on Twitter, Phone.com’s very own Jeremy Watkin and Jenny Dempsey made the list.  Jeremy (@jtwatkin) ranked at #17 and Jenny (@jennysuedempsey) ranked at #45. Jenny and Jeremy cowrite CommunicateBetterBlog.com, a blog dedicated to observing and learning from both good and bad customer service experiences with the intent on making the customer service at Phone.com awesome.  Follow them along with the other deserving honorees for some fantastic customer service wisdom.

Read More »

I had the privilege of attending the 8th Annual Stevie Awards for Sales and Customer Service in Las Vegas over the weekend.  After a couple posts asking you to vote for Phone.com for the People’s Choice Stevie Award for Customer Service Department of the Year, it’s only fair that I take a few moments to share the results with you. With over 400,000 votes cast for the People’s Choice Award Customer Service Awards, Vonage was the winner in the telecommunications category.  For Customer Service Department of the Year for a telecommunications company, Automated Systems Design, Inc. was the big winner.

Read More »
GetApp Logo

In a recent product review, GetApp.com compared the functionality of the Phone.com virtual PBX system to that of a traditional (landline) office phone system.  The article reviews Phone.com through a small business lens and remarks, “Small businesses and savvy shoppers… agree that Phone.com’s system offers the most flexibility and freedom for organizations.” The ability to answer calls from anywhere, and the multitude of options for managing voicemail and receiving SMS, are some of the things that set Phone.com ahead of landline systems.  The 24/7 US-based customer service and highly flexible set up from the web-based control panel are other important

Read More »

Auto attendant systems are a terrific way to portray a professional image to customers while routing calls to their correct destination. With a well-organized phone tree and professional greeting, you are bound to make a positive first impression for all of your callers Every Phone.com plan comes with a fully customizable menu system. Join us this Thursday, February 6th at 10:30am PST/ 1:30pm EST, for a quick, 30 minute informational session covering everything you’d want to know about creating your own auto attendant system.  In the webinar we will cover the following: How to create a greeting for your phone

Read More »
TMCnet Logo

Phone.com Vice President of Channel Development Joel Maloff spoke with TMCnet at ITEXPO East 2014 about the need for SMB disaster recovery and business continuity planning. Read the full article here.

Read More »

At Phone.com, we’re not shy about the fact that our primary goal is to deliver customer satisfaction.  While we don’t claim perfection, we do strive to meet this goal daily.  The reason we do this is that we are passionate about our customers and it is absolutely the right way to do business. With that being said, it is fantastic to be recognized for our awesome customer service.  Phone.com has received the Stevie Award for Customer Service Department of the Year for a telecommunications company.  The awards will be announced February 21 at the 8th annual Stevie Awards for Sales and

Read More »

While we never enjoy losing a customer to our competition, it happens from time to time.  In this case, Ben Borenstein of Prime Electric Inc is a customer that I had spent a great deal of time with over the years.  Much to my delight, he recently called to say he was returning to Phone.com. As Ben and I worked to restore his account, we spoke about some of the reasons he chose to return.  He was so kind to share in detail why he selected us over our competition. Customer Service Ben states that “Phone.com has one of (if

Read More »

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