
Key Takeaways Customer expectations have changed. New Yorkers increasingly expect businesses to respond quickly across phone, text, email, and online messaging. Communication delays cost more

Key Takeaways Customer expectations have changed. New Yorkers increasingly expect businesses to respond quickly across phone, text, email, and online messaging. Communication delays cost more

Key Takeaways Customer expectations have changed. New Yorkers increasingly expect businesses to respond quickly across phone, text, email, and online messaging. Communication delays cost more