Here’s Why You Still Need A Business Phone

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entrepreneuring using VOIP business phone

  If you have a small business, you’re probably trying to cut corners. And one of those corners may be a business phone.   After all, isn’t calling people—even answering the phone—outdated these days? In the era of texting, emails, and live chatting, why would someone want to actually pick up the phone to call a business?   We hate to go old-school on you, but using the phone to make actual phone calls is still (surprisingly!) popular, especially when it comes to small businesses.   If you’re thinking about (literally) cutting the cord, consider the following.   People are

Read More »
Live answering service

  We’ve all been there: in need of assistance, furiously shouting “Operator” to an automated voice-over. Help seems, well, futile. Wouldn’t it be nice if you have a real live person on the other end of the line? Thanks to a growing number of outsourcing companies, it’s possible you now can. Live answering services have been becoming more popular and more affordable to small and medium businesses. Apart from the myriad reasons how they can help, perhaps the biggest is how it immediately elevates your brand. The big business look-and-feel can be a huge factor in whether customers choose your

Read More »
Employees in a workspace

You can have your dream job, a great boss, even a never-ending supply of your favorite coffee. But if your workspace isn’t quite right, your productivity can suffer. Whether your office is at home or away, a cubicle or an executive suite, if it’s dark and drab, messy, uncomfortable, and/or full of distractions, some small upgrades can yield amazing results. We’ve compiled nine simple ways to create a more productive workspace, from reducing clutter in your hard drive to increasing the green around you.   Clear the (physical) clutter Nothing gets in the way of productivity like clutter. It makes

Read More »
Work desk using caller analytics

  Analytics, in really any form, are paramount to a business’s success. So for a company of any size, especially those with a call center or those who suddenly have an increase in call volume, monitoring the customer experience and making it smooth is key. And the way to do that? Caller analytics.   If you know how to use them, call analytics data can be a mighty tool. By studying the specifics, you can get a clearer picture of how long customers are spending on the phone when they call in, location of callers, wait times, times of day

Read More »
Colleagues conducting a webinar

You’ve decided to host your first webinar. That’s a big deal. It’s the first time you’re putting out such a big piece of content, the first time you’re putting yourself on camera, and, most importantly, the first time introducing your company to a wider audience. There are plenty of factors that go into making a successful webinar, but we wanted to highlight a few.   Production & Promotion   If this is your first webinar, it’s probably best to keep your focus razor-sharp. This is a time where you have 20-30 minutes of time to dive into a specific topic.

Read More »
a call center of a company using toll-free numbers

  Remember phones? Like, real ones. Not the 4K video-computers we have in our pockets. I’m talking about ones where there were actual buttons with number that you had to dial. We’ve come a long way from landlines, cordless & car phones. And we’ve also come a long way when talking about numbers. Let’s take a trip back in time.   Back in the mid-1960s, AT&T devised a plan to lessen the burden of collect calls on their phone operators.The volume simply was too much. They devised something they dubbed “automatic collect calling,” where the charge for the caller is

Read More »
businessman using dial-by-name directory

  In business, to have success and longevity in the ever-crowded, ever-expanding marketplace, it helps to have razor-sharp instincts. On the other hand, when your instincts may be not as honed, there is another resource just as essential if not more so: statistics. When thinking about your customer base and customer experience, it’s important to collect as much data as possible. Luckily some of that is readily available on the internet.   Here are a few stats that caught our eye:   According to an American Express Global Customer Service Barometer in 2017, more than half of Americans have stopped

Read More »
Woman talking on the phone

  Having a local presence by way of a local number can be vital to your business. Just take a look at the statistics from 2018’s Small Business Saturday. According to BusinessWire.com, the nationwide initiative after the Thanksgiving holiday brought in a record-high $17.8 billion in sales. Furthermore, the survey from American Express found that 70% of adults queried are aware of the shopping day and 42% reported shopping at independently owned businesses. 41% of shoppers who participated on the day said they shopped Small online.   If you’re a small business owner reading this, especially ones who don’t have

Read More »
Lawyers using call recording VOIP

There are many reasons for wanting to record a call. Whether you’re a lawyer, therapist, realtor, notary, call center, utility company, bank, etc.—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. If you don’t currently record calls or are weighing whether you should, here are a few benefits call recording can provide.   Business Advantages to Call Recording:   Improve your products and service Capturing customer complaints or product shortcomings is an excellent way to improve your overall product strategy. Call recording is an easy method to

Read More »
Setting end of year goals at a small business

Keeping a New Year resolution is hard. As a matter of fact, it’s downright impossible. According to a US News article, some 80% of people fail to follow through with their resolutions. That’s a high number, but, in fairness, resolutions can also be a tall order. We’re hyper-focused on big results and fast changes and feel a huge sense of disappointment when we can’t follow through. This rings true both for individuals or business owners looking to capitalize on the new year. So instead of putting an undue burden on setting impossible goals, why not shift the focus more on

Read More »
Entrepreneur using VOIP

It’s the weekend and you need time to relax and recharge. It’s simply not feasible for your phone to be ringing off the hook. So, what can you do? With Phone.com’s Schedules feature, you can set certain hours for your business phone to ring and then direct all calls to voicemail. This is perfect for weekends, holidays, vacations, and other moments when you simply can’t answer. Now that your schedules are set up, we want to share some helpful tips on voicemail greeting protocol. Sometimes understanding your customers comes down to simply understanding human nature and the behaviors, attitudes, and

Read More »
Upset office worker

    It’s difficult to quantify how much businesses use different software and applications for everyday operations. There are so many apps available for messaging, email, editing, social media, and an endless list of others that can be crucial for your small business. But there comes a point of saturation, where the benefit, ubiquity, and convenience actually becomes detrimental. Are you or your employees suffering from app overload? It’s very tempting to read that sentence in an infomercial voice, but app overload is actually real. According to a new study from CITE Research, which surveyed more than 2,000 workers across

Read More »
small business using audio conferencing

In the mobile age where remote workers are spread out around the world, it’s gotten more difficult to get everyone on the same page or in the same room. Schedules are loose, distractions are high, and projects are many. So, if your business relies on smooth communication and yoAduour workforce is vast and spread out, you could benefit greatly by utilizing audio conferencing for any and all meetings. Here are some reasons why… Cost If you’re looking to get all the major players in the office for a meeting, that’s going to set you back a bit. Make room in

Read More »
entrepreneur preventing robocalls

One minute you’re being productive at work and the next your phone rings incessantly with an unknown number and your voicemail starts to pile up with cryptic messages asking for money or slick scripts about a fantastic offer you can’t miss. It’s annoying, but more so, it’s illegal. The FTC says that “Your written or oral consent is required for ALL autodialed or prerecorded calls or texts made to your wireless number. Telemarketers have never been permitted to make robocalls to your wireless phone based solely on an “established business relationship” with you.” With life and business increasingly moving more

Read More »
customer dialing custom vanity number

How many times have you needed customer support and couldn’t for the life of you find a company number? Or are you just frustrated and exhausted by the constant ping of a chatbot that can’t really solve your problem? You’re not alone. There is still a big contingent of consumers who want to talk to a real human. And if you’re a small business that offers a service, you need to be available to help if the going gets tough. For some customers, solving problems online or through messenger apps simply isn’t enough. So if you’re a new startup, an

Read More »
Businessman using voip

  While some businesses adapt to change faster than others, the business world as a whole is usually kind of slow to change. Even when there are advantages to adopting new technologies, the nature of business and the work (and cost) of integrating new technologies causes most companies to take a “wait and see” approach. While the benefits may look good on paper, these companies want to see how the changes affect others in the real world before committing to an upgrade. While there is some wisdom to this approach, it can also cost time and money that those other

Read More »
entrepreneuring using VOIP business phone

  If you have a small business, you’re probably trying to cut corners. And one of those corners may be a business phone.   After all, isn’t calling people—even answering the phone—outdated these days? In the era of texting, emails, and live chatting, why would someone want to actually pick up the phone to call a business?   We hate to go old-school on you, but using the phone to make actual phone calls is still (surprisingly!) popular, especially when it comes to small businesses.   If you’re thinking about (literally) cutting the cord, consider the following.   People are

Read More »
Live answering service

  We’ve all been there: in need of assistance, furiously shouting “Operator” to an automated voice-over. Help seems, well, futile. Wouldn’t it be nice if you have a real live person on the other end of the line? Thanks to a growing number of outsourcing companies, it’s possible you now can. Live answering services have been becoming more popular and more affordable to small and medium businesses. Apart from the myriad reasons how they can help, perhaps the biggest is how it immediately elevates your brand. The big business look-and-feel can be a huge factor in whether customers choose your

Read More »
Employees in a workspace

You can have your dream job, a great boss, even a never-ending supply of your favorite coffee. But if your workspace isn’t quite right, your productivity can suffer. Whether your office is at home or away, a cubicle or an executive suite, if it’s dark and drab, messy, uncomfortable, and/or full of distractions, some small upgrades can yield amazing results. We’ve compiled nine simple ways to create a more productive workspace, from reducing clutter in your hard drive to increasing the green around you.   Clear the (physical) clutter Nothing gets in the way of productivity like clutter. It makes

Read More »
Work desk using caller analytics

  Analytics, in really any form, are paramount to a business’s success. So for a company of any size, especially those with a call center or those who suddenly have an increase in call volume, monitoring the customer experience and making it smooth is key. And the way to do that? Caller analytics.   If you know how to use them, call analytics data can be a mighty tool. By studying the specifics, you can get a clearer picture of how long customers are spending on the phone when they call in, location of callers, wait times, times of day

Read More »
Colleagues conducting a webinar

You’ve decided to host your first webinar. That’s a big deal. It’s the first time you’re putting out such a big piece of content, the first time you’re putting yourself on camera, and, most importantly, the first time introducing your company to a wider audience. There are plenty of factors that go into making a successful webinar, but we wanted to highlight a few.   Production & Promotion   If this is your first webinar, it’s probably best to keep your focus razor-sharp. This is a time where you have 20-30 minutes of time to dive into a specific topic.

Read More »
a call center of a company using toll-free numbers

  Remember phones? Like, real ones. Not the 4K video-computers we have in our pockets. I’m talking about ones where there were actual buttons with number that you had to dial. We’ve come a long way from landlines, cordless & car phones. And we’ve also come a long way when talking about numbers. Let’s take a trip back in time.   Back in the mid-1960s, AT&T devised a plan to lessen the burden of collect calls on their phone operators.The volume simply was too much. They devised something they dubbed “automatic collect calling,” where the charge for the caller is

Read More »
businessman using dial-by-name directory

  In business, to have success and longevity in the ever-crowded, ever-expanding marketplace, it helps to have razor-sharp instincts. On the other hand, when your instincts may be not as honed, there is another resource just as essential if not more so: statistics. When thinking about your customer base and customer experience, it’s important to collect as much data as possible. Luckily some of that is readily available on the internet.   Here are a few stats that caught our eye:   According to an American Express Global Customer Service Barometer in 2017, more than half of Americans have stopped

Read More »
Woman talking on the phone

  Having a local presence by way of a local number can be vital to your business. Just take a look at the statistics from 2018’s Small Business Saturday. According to BusinessWire.com, the nationwide initiative after the Thanksgiving holiday brought in a record-high $17.8 billion in sales. Furthermore, the survey from American Express found that 70% of adults queried are aware of the shopping day and 42% reported shopping at independently owned businesses. 41% of shoppers who participated on the day said they shopped Small online.   If you’re a small business owner reading this, especially ones who don’t have

Read More »
Lawyers using call recording VOIP

There are many reasons for wanting to record a call. Whether you’re a lawyer, therapist, realtor, notary, call center, utility company, bank, etc.—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. If you don’t currently record calls or are weighing whether you should, here are a few benefits call recording can provide.   Business Advantages to Call Recording:   Improve your products and service Capturing customer complaints or product shortcomings is an excellent way to improve your overall product strategy. Call recording is an easy method to

Read More »
Setting end of year goals at a small business

Keeping a New Year resolution is hard. As a matter of fact, it’s downright impossible. According to a US News article, some 80% of people fail to follow through with their resolutions. That’s a high number, but, in fairness, resolutions can also be a tall order. We’re hyper-focused on big results and fast changes and feel a huge sense of disappointment when we can’t follow through. This rings true both for individuals or business owners looking to capitalize on the new year. So instead of putting an undue burden on setting impossible goals, why not shift the focus more on

Read More »
Entrepreneur using VOIP

It’s the weekend and you need time to relax and recharge. It’s simply not feasible for your phone to be ringing off the hook. So, what can you do? With Phone.com’s Schedules feature, you can set certain hours for your business phone to ring and then direct all calls to voicemail. This is perfect for weekends, holidays, vacations, and other moments when you simply can’t answer. Now that your schedules are set up, we want to share some helpful tips on voicemail greeting protocol. Sometimes understanding your customers comes down to simply understanding human nature and the behaviors, attitudes, and

Read More »
Upset office worker

    It’s difficult to quantify how much businesses use different software and applications for everyday operations. There are so many apps available for messaging, email, editing, social media, and an endless list of others that can be crucial for your small business. But there comes a point of saturation, where the benefit, ubiquity, and convenience actually becomes detrimental. Are you or your employees suffering from app overload? It’s very tempting to read that sentence in an infomercial voice, but app overload is actually real. According to a new study from CITE Research, which surveyed more than 2,000 workers across

Read More »
small business using audio conferencing

In the mobile age where remote workers are spread out around the world, it’s gotten more difficult to get everyone on the same page or in the same room. Schedules are loose, distractions are high, and projects are many. So, if your business relies on smooth communication and yoAduour workforce is vast and spread out, you could benefit greatly by utilizing audio conferencing for any and all meetings. Here are some reasons why… Cost If you’re looking to get all the major players in the office for a meeting, that’s going to set you back a bit. Make room in

Read More »
entrepreneur preventing robocalls

One minute you’re being productive at work and the next your phone rings incessantly with an unknown number and your voicemail starts to pile up with cryptic messages asking for money or slick scripts about a fantastic offer you can’t miss. It’s annoying, but more so, it’s illegal. The FTC says that “Your written or oral consent is required for ALL autodialed or prerecorded calls or texts made to your wireless number. Telemarketers have never been permitted to make robocalls to your wireless phone based solely on an “established business relationship” with you.” With life and business increasingly moving more

Read More »
customer dialing custom vanity number

How many times have you needed customer support and couldn’t for the life of you find a company number? Or are you just frustrated and exhausted by the constant ping of a chatbot that can’t really solve your problem? You’re not alone. There is still a big contingent of consumers who want to talk to a real human. And if you’re a small business that offers a service, you need to be available to help if the going gets tough. For some customers, solving problems online or through messenger apps simply isn’t enough. So if you’re a new startup, an

Read More »
Businessman using voip

  While some businesses adapt to change faster than others, the business world as a whole is usually kind of slow to change. Even when there are advantages to adopting new technologies, the nature of business and the work (and cost) of integrating new technologies causes most companies to take a “wait and see” approach. While the benefits may look good on paper, these companies want to see how the changes affect others in the real world before committing to an upgrade. While there is some wisdom to this approach, it can also cost time and money that those other

Read More »
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