The Power of A Business Text Message Service for Efficient Communication

Cropped shot of an african-american young woman using smart phone at home.Smiling african american woman using smartphone at home, messaging or browsing social networks while relaxing on couch

Customer satisfaction isn’t driven by any one single factor—it’s derived from an outstanding overall experience, in which every point of the customer journey effectively meets their needs. Communication is the single thread that unites the customer experience as a whole. In fact,  99% of consumers consider it important that a business communicates with them well. But what defines great communication? For most, communication at its best is informative, attentive, fast, and convenient.  To meet the expectations of modern consumers, you need flexible communication options that enable you to both provide information to and receive feedback from your customers. As consumers

Read More »

As a small business owner, it is important that you take steps to make sure your company stands out from the competition. While pricing and product offerings are important, these may be similar to your competitors, making it hard for you to show customers what makes you different from other companies. However, a simple way to set yourself apart from the competition and grow a base of loyal customers is to improve your customer service.  The fact is that customers will remember the direct interactions they have with your company, and creating a genuine, engaging customer service experience can go

Read More »

According to HubSpot, customer service is a factor for 90% of customers deciding whether to patronize a business. Yet many businesses still fall short when it comes to satisfying their customers. Everyone has had the experience of being frustrated or disappointed with customer service, whether in person, online, or on the phone. What can you do, as a business owner, to build trust and engage with customers more effectively? Understanding the Customer’s Perspective In order to upgrade customer service, you first need to look at things from the customer’s perspective. This is a simple but tremendously important shift in mindset.

Read More »
Corporate leader manager leading videoconference with diverse team business people having digital group video call conference working in office at online virtual meeting on pc computer. Over shoulder

With the rise of remote work, many companies have transitioned from traditional office setups to virtual work environments. As a boss or manager, leading a remote team poses unique challenges that require a shift in management strategies. To ensure the success and productivity of your remote workforce, it is essential to adapt your leadership style and implement effective practices. In this article, we will discuss valuable remote work tips for bosses to optimize team performance, foster collaboration, and maintain employee engagement.   Establish Clear Expectations   First, it is crucial that you set clear expectations when managing a remote team.

Read More »

Call handling refers to managing incoming and outgoing phone calls at your company. Modern technology allows for much more robust call handling than was previously available. Your phone conversations can now be as tightly integrated with your tech stack as your emails are. This availability has impacted customer expectations. Customers now expect an immediate response to their questions, with 60% of people defining “immediate” as less than 10 minutes. Using every available tool to streamline your call-handling processes will significantly affect how your customers perceive your business and how likely they are to continue as your customers. The Impact of

Read More »

Working from home has become the new norm for many of us. This change can be challenging for those who have never experienced solely working from home but it doesn’t have to be. Your work from home setup should be a place where you are not only productive but also comfortable. We have compiled a list of our most beloved work from home solutions. 1. Develop A Ergonomic Work Space Your workspace should be made to be as comfortable as possible. Start with your desk as it is going to be one of the most important things for your setup. Since

Read More »

Communication has always driven the business world, and the technological advancements in how we conduct business have been instrumental in providing many opportunities for small businesses to seize. Still, there are drawbacks to all this increased productivity.  Thanks to the reality of constantly being in touch, we now live in an interruption-driven society. We’re constantly available to do our best work, but at the same time, constant notifications are demanding our attention. With so much competition for attention, is it any wonder that more than 90% of employees surveyed estimate they waste up to 40% of their work time on

Read More »

Permanent remote working teams are the new normal for many businesses across various sectors. While an entirely remote workforce carries several advantages for management and staff, this model also presents some unique challenges. This article will discuss how a distributed workforce affects the business and its employees and how management can successfully navigate a virtual working arrangement.  Benefits of a Remote Workforce A healthier environment and less waste While working remotely gives employees freedom from in-office, stress-inducing distractions, it also positively impacts our natural environment. Fewer vehicles are on the road when more people work from home, resulting in decreased

Read More »

You can work from anywhere with the right gear: a solid internet connection, a decent laptop, and a mobile phone with essential communication apps. In this post, we’ll explore some suggestions for tech that can help you be more effective, productive, and look cool (and professional) doing it. Whether you’re working from home, the office, a coworking space, or someplace entirely different, these tools can help you get the job done in style. So, let’s dive in and look at some of the best gear for working on the go. Sound Sound quality can make it challenging to understand what

Read More »

Working across time zones is becoming more and more common as people continue to work from various locations worldwide. Remote work has become the biggest draw for top talent. The diversity this brings comes with new ideas, different points of view, and a range of benefits to companies. Companies must change the traditional way of doing things to succeed when working across time zones. This post will discuss some of the best practices to communicate effectively and maintain productivity across time zones to maximize the benefits listed above. Working across time zones It’s now normal for people to work from

Read More »

Video meetings or conference calls, which is preferred? It is an age-old question that businesses are desperate to have answered. It is no secret that there has been a larger reliance on video conferencing solutions since the start of the pandemic. However, traditional solutions such as conference calling is still the go to option for some users looking to stay connected with each other remotely.    Top business professionals want to work efficiently and supply not only their customers but their employees as well with solutions that are the best for their needs. This need coupled with the unexpected remote

Read More »

The global pandemic completely transformed the work dynamic across every business sector. In the blink of an eye, offices were shut down and replaced with virtual teams spread across multiple locations or countries. Many CEOs and managers found themselves scrambling to successfully transition from traditional workplace structures to remote working environments with limited preparation time. Hybrid and remote workforces are here to stay. A Gallup survey conducted in June 2022 showed that 8 out of 10 employees are embracing a hybrid or remote model for the foreseeable future. Gone are the days when spontaneous in-person meetings and brainstorming sessions helped

Read More »

Not all that long ago, most people worked from a central location, and business owners believed in-person meetings were the best way to exchange information, solve complex issues, and build strong workplace relationships. Although we’ve had the technology to collaborate remotely for decades, corporate America was initially hesitant to adopt a hybrid business model.  Today, experts in the field predict the availability of hybrid work will continue to rise through 2024 and beyond. With so many people embracing the option of working from home, there’s also been a dramatic shift in the way we communicate, with new circumstances and challenges

Read More »
virtual phone number

Acquiring A business phone number can be a significant expense for a small business, entrepreneur, or start-up. How can your small business appear professional without investing in an expensive hardware-based business phone system? A virtual business phone number gives your small business access to a robust and professional cloud-based voice communication system without investing in personnel, infrastructure, and hardware. While large companies can invest in an on-site hardware-based private branch exchange (PBX) for their telecommunications, small and medium-sized businesses are turning to cloud-based solutions. Cloud-based business phone systems can help reduce operating expenses while maintaining a business phone number virtually.

Read More »
Professional man on a video meeting.

In the wake of the Covid-19 pandemic, businesses have discovered a new way to run more effectively. More and more workers are working remotely, and companies don’t want to send employees around the country for meetings or conferences.  Related: What Business Communication Services Are Essential for Your Business?  Almost every company has grown to love video conferencing and meetings for one-on-one and groups. Video meetings provide many benefits to all the participants, and they are as effective as in-person meetings as long as you maintain best practices.  This guide helps you understand the best practices for effective video meetings and

Read More »
Colleagues making sales calls on VOIP

  These days, the cold call is becoming risky business. With new apps for call blocking and the iOS update to silence unknown callers, it can make the life of a salesperson difficult.    According to a Hubspot statistic, it can take up to 18 calls to land a single buyer! If you have a personal connection, you’re 4.2 times more likely to get that appointment.   That means both that you should make personal connections as often as possible and that salespeople are generally quite used to rejection. The missed calls, the unread messages, and voicemail boxes chock full

Read More »
Custom phone numbers

What’s in a phone number?   For a regular person, not much. But if you’re a business owner, a business phone number can be the reason your customers call you, especially if it’s easily memorable. Social media engagement might be on the rise, but many customers still prefer calling. Not only can they talk to live agents, but they can also get immediate responses to their needs.  Customer phone communications are essential to your business. Not only can you offer your clients support, but you can also gauge how your marketing agency campaigns are performing. Phone communications may boost sales,

Read More »

Business phone numbers, such as 800 numbers, are the bridge to facilitating communication in your business. This includes specific features of business phone numbers, such as forwarding calls to relevant departments so that customers are always attended to quickly and efficiently. Since these lines are specific to business communication, used to manage calls from clients, suppliers, and other stakeholders, a business number should be a top priority for any business.  This is the most accessible and traditional method clients will use to contact the company. Tending to customer inquiries through timely engagement with clients boosts customer engagement and satisfaction. That

Read More »
Cropped shot of an african-american young woman using smart phone at home.Smiling african american woman using smartphone at home, messaging or browsing social networks while relaxing on couch

Customer satisfaction isn’t driven by any one single factor—it’s derived from an outstanding overall experience, in which every point of the customer journey effectively meets their needs. Communication is the single thread that unites the customer experience as a whole. In fact,  99% of consumers consider it important that a business communicates with them well. But what defines great communication? For most, communication at its best is informative, attentive, fast, and convenient.  To meet the expectations of modern consumers, you need flexible communication options that enable you to both provide information to and receive feedback from your customers. As consumers

Read More »

As a small business owner, it is important that you take steps to make sure your company stands out from the competition. While pricing and product offerings are important, these may be similar to your competitors, making it hard for you to show customers what makes you different from other companies. However, a simple way to set yourself apart from the competition and grow a base of loyal customers is to improve your customer service.  The fact is that customers will remember the direct interactions they have with your company, and creating a genuine, engaging customer service experience can go

Read More »

According to HubSpot, customer service is a factor for 90% of customers deciding whether to patronize a business. Yet many businesses still fall short when it comes to satisfying their customers. Everyone has had the experience of being frustrated or disappointed with customer service, whether in person, online, or on the phone. What can you do, as a business owner, to build trust and engage with customers more effectively? Understanding the Customer’s Perspective In order to upgrade customer service, you first need to look at things from the customer’s perspective. This is a simple but tremendously important shift in mindset.

Read More »
Corporate leader manager leading videoconference with diverse team business people having digital group video call conference working in office at online virtual meeting on pc computer. Over shoulder

With the rise of remote work, many companies have transitioned from traditional office setups to virtual work environments. As a boss or manager, leading a remote team poses unique challenges that require a shift in management strategies. To ensure the success and productivity of your remote workforce, it is essential to adapt your leadership style and implement effective practices. In this article, we will discuss valuable remote work tips for bosses to optimize team performance, foster collaboration, and maintain employee engagement.   Establish Clear Expectations   First, it is crucial that you set clear expectations when managing a remote team.

Read More »

Call handling refers to managing incoming and outgoing phone calls at your company. Modern technology allows for much more robust call handling than was previously available. Your phone conversations can now be as tightly integrated with your tech stack as your emails are. This availability has impacted customer expectations. Customers now expect an immediate response to their questions, with 60% of people defining “immediate” as less than 10 minutes. Using every available tool to streamline your call-handling processes will significantly affect how your customers perceive your business and how likely they are to continue as your customers. The Impact of

Read More »

Working from home has become the new norm for many of us. This change can be challenging for those who have never experienced solely working from home but it doesn’t have to be. Your work from home setup should be a place where you are not only productive but also comfortable. We have compiled a list of our most beloved work from home solutions. 1. Develop A Ergonomic Work Space Your workspace should be made to be as comfortable as possible. Start with your desk as it is going to be one of the most important things for your setup. Since

Read More »

Communication has always driven the business world, and the technological advancements in how we conduct business have been instrumental in providing many opportunities for small businesses to seize. Still, there are drawbacks to all this increased productivity.  Thanks to the reality of constantly being in touch, we now live in an interruption-driven society. We’re constantly available to do our best work, but at the same time, constant notifications are demanding our attention. With so much competition for attention, is it any wonder that more than 90% of employees surveyed estimate they waste up to 40% of their work time on

Read More »

Permanent remote working teams are the new normal for many businesses across various sectors. While an entirely remote workforce carries several advantages for management and staff, this model also presents some unique challenges. This article will discuss how a distributed workforce affects the business and its employees and how management can successfully navigate a virtual working arrangement.  Benefits of a Remote Workforce A healthier environment and less waste While working remotely gives employees freedom from in-office, stress-inducing distractions, it also positively impacts our natural environment. Fewer vehicles are on the road when more people work from home, resulting in decreased

Read More »

You can work from anywhere with the right gear: a solid internet connection, a decent laptop, and a mobile phone with essential communication apps. In this post, we’ll explore some suggestions for tech that can help you be more effective, productive, and look cool (and professional) doing it. Whether you’re working from home, the office, a coworking space, or someplace entirely different, these tools can help you get the job done in style. So, let’s dive in and look at some of the best gear for working on the go. Sound Sound quality can make it challenging to understand what

Read More »

Working across time zones is becoming more and more common as people continue to work from various locations worldwide. Remote work has become the biggest draw for top talent. The diversity this brings comes with new ideas, different points of view, and a range of benefits to companies. Companies must change the traditional way of doing things to succeed when working across time zones. This post will discuss some of the best practices to communicate effectively and maintain productivity across time zones to maximize the benefits listed above. Working across time zones It’s now normal for people to work from

Read More »

Video meetings or conference calls, which is preferred? It is an age-old question that businesses are desperate to have answered. It is no secret that there has been a larger reliance on video conferencing solutions since the start of the pandemic. However, traditional solutions such as conference calling is still the go to option for some users looking to stay connected with each other remotely.    Top business professionals want to work efficiently and supply not only their customers but their employees as well with solutions that are the best for their needs. This need coupled with the unexpected remote

Read More »

The global pandemic completely transformed the work dynamic across every business sector. In the blink of an eye, offices were shut down and replaced with virtual teams spread across multiple locations or countries. Many CEOs and managers found themselves scrambling to successfully transition from traditional workplace structures to remote working environments with limited preparation time. Hybrid and remote workforces are here to stay. A Gallup survey conducted in June 2022 showed that 8 out of 10 employees are embracing a hybrid or remote model for the foreseeable future. Gone are the days when spontaneous in-person meetings and brainstorming sessions helped

Read More »

Not all that long ago, most people worked from a central location, and business owners believed in-person meetings were the best way to exchange information, solve complex issues, and build strong workplace relationships. Although we’ve had the technology to collaborate remotely for decades, corporate America was initially hesitant to adopt a hybrid business model.  Today, experts in the field predict the availability of hybrid work will continue to rise through 2024 and beyond. With so many people embracing the option of working from home, there’s also been a dramatic shift in the way we communicate, with new circumstances and challenges

Read More »
virtual phone number

Acquiring A business phone number can be a significant expense for a small business, entrepreneur, or start-up. How can your small business appear professional without investing in an expensive hardware-based business phone system? A virtual business phone number gives your small business access to a robust and professional cloud-based voice communication system without investing in personnel, infrastructure, and hardware. While large companies can invest in an on-site hardware-based private branch exchange (PBX) for their telecommunications, small and medium-sized businesses are turning to cloud-based solutions. Cloud-based business phone systems can help reduce operating expenses while maintaining a business phone number virtually.

Read More »
Professional man on a video meeting.

In the wake of the Covid-19 pandemic, businesses have discovered a new way to run more effectively. More and more workers are working remotely, and companies don’t want to send employees around the country for meetings or conferences.  Related: What Business Communication Services Are Essential for Your Business?  Almost every company has grown to love video conferencing and meetings for one-on-one and groups. Video meetings provide many benefits to all the participants, and they are as effective as in-person meetings as long as you maintain best practices.  This guide helps you understand the best practices for effective video meetings and

Read More »
Colleagues making sales calls on VOIP

  These days, the cold call is becoming risky business. With new apps for call blocking and the iOS update to silence unknown callers, it can make the life of a salesperson difficult.    According to a Hubspot statistic, it can take up to 18 calls to land a single buyer! If you have a personal connection, you’re 4.2 times more likely to get that appointment.   That means both that you should make personal connections as often as possible and that salespeople are generally quite used to rejection. The missed calls, the unread messages, and voicemail boxes chock full

Read More »
Custom phone numbers

What’s in a phone number?   For a regular person, not much. But if you’re a business owner, a business phone number can be the reason your customers call you, especially if it’s easily memorable. Social media engagement might be on the rise, but many customers still prefer calling. Not only can they talk to live agents, but they can also get immediate responses to their needs.  Customer phone communications are essential to your business. Not only can you offer your clients support, but you can also gauge how your marketing agency campaigns are performing. Phone communications may boost sales,

Read More »

Business phone numbers, such as 800 numbers, are the bridge to facilitating communication in your business. This includes specific features of business phone numbers, such as forwarding calls to relevant departments so that customers are always attended to quickly and efficiently. Since these lines are specific to business communication, used to manage calls from clients, suppliers, and other stakeholders, a business number should be a top priority for any business.  This is the most accessible and traditional method clients will use to contact the company. Tending to customer inquiries through timely engagement with clients boosts customer engagement and satisfaction. That

Read More »
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