7 Tips to Get Over Your Sales Call Dread

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woman on a sales call

    Some days are just plain harder to get up the gusto for work. It’s like every day is a Monday and you’re sloshing through the mud trying to get any sort of momentum. This happens to sales people too, whether you’re a veteran or newbie. But, after all, you have to pick up the phone. So here are some tips to get over your Monday (or any day) sales call blues. Don’t be “Sales Voice-y”, be natural Here’s an easy one. Just be yourself. If you feel like you’re putting it on, other people are going to pick

Read More »
two people looking at collaboration tools in the office

  In a startup or small business, people sometimes have to wear many hats. That means an increase in responsibilities and bigger workloads and, a lot of times, more stress. The work day can seem to go by at break-neck pace week in and week out. Emails fly around like mosquitoes, vendors and employees are spread out throughout the country and the world, and you need an answer on something now. How do you keep everything together? Easy! A collaboration tool, like Slack, Hive, Google Hangouts, and a whole bunch more. These tools, a mixture of free and paid software,

Read More »
woman using voip phone service

  So you’re finally ready for VoIP because its mind-blowing features are going to supercharge your small business. (Not to mention let you say goodbye to fax machines forever. And, if you so choose, never actually listen to another voicemail again.)   When you’re this excited, it’s easy to get hasty and opt for whatever’s cheapest, especially when you’re on a tight budget. But before you choose a service provider, you need to make sure it’s the best fit for you and your business.   We know it’s not always easy to ask the right questions when you’re new to

Read More »
nurse using hipaa compliant phone

If you work in the medical field—or your clients are in the medical field—you already know the importance of HIPAA compliance. But do you know your VoIP provider needs to be HIPAA compliant as well? Business phone systems don’t always come to mind when it comes to safeguarding Protected Health Information (commonly known as PHI). But if you’re using a VoIP communication system, or planning to, the digital technology that powers it also puts electronic PHI (ePHI) at risk. That’s why it’s absolutely essential your VoIP provider is HIPAA compliant. What’s at risk with a non-HIPAA compliant VoIP provider? When

Read More »
small business owner using smartphone for work

  So you’re an entrepreneur. Maybe you own a small business. And your smartphone’s become…your work phone.  The line between your personal life and career is so blurred you can barely even see it. But how do you know when it’s too much? And what can you do about it? The answer is surprisingly simple. (And doesn’t require sending your phone to the International Space Station. Or, you know, running it over with your car.) It’s a little something called VoIP: voice over internet protocol, or, in layman’s terms, phone service over the internet.  We’re here to identify common problems

Read More »
all the valued employees

Employees are the bread and butter of your small business. They keep things moving and they keep things under control. Without them, you’re, well, you’re toast—minus the butter.   You appreciate them every day, but do they know it?     If you think a twice-monthly paycheck and the occasional happy hour and/or annual holiday party gives them the warm and fuzzies, think again. It’s time to step up your game and show your employees just how much you value them. But how?     We’ve gathered 10 easy ways you can make your employees feel appreciated. It’s not as

Read More »
colleagues being creative

  You’re a business owner and you’ve got work to do. Business proposals to write, marketing material to draft, brainstorming, strategizing, the list goes on.   To get anything done at all, you need to be creative, but you feel like your brain’s on vacation. You’re tapped out, you’re tired, and, as they say, you’ve got nothing.   It might be because you’re running on empty. You might just be feeling uninspired. Whatever the reason, you need to dig deep and get ‘er done. But how do you get your creative juices flowing when there’s no juice and definitely no

Read More »
small company looking big

        No one who’s just launched a business wants to look like they just launched a business. But how do you seem like you’ve been around a while? And that you’re successful? And that it’s not just, you know, you and two other employees? (Or, uh, just you?)   The answer may surprise you, as it revolves around your business phone, which probably isn’t something you stop to think about often.   Just the term “business phone” may feel a bit dated—especially since it’s likely the cell phone you’re holding in your hand right now—but hear us

Read More »
employee using voip phone

  It sounds like something only a techie could love: VoIP.   You hear the acronym and think, “No way. Not for me.”   Not so fast! VoIP—which just means phone service over the internet—is insanely easy to use and, thanks to a slew of cool features, can take your small or midsize business to new heights.   Ideal for entrepreneurs and growing businesses, once you try it, we guarantee you’ll love it. And you don’t need to be the least bit technical to figure it out.   Here are 10 reasons even you, a self-declared non-techie, will love VoIP.

Read More »
Mobile phone user

  VoIP (voice over IP) is packed with high-tech perks. Many of them are designed to make your life easier. But just as many were created specifically to serve your customers. And one them is a magical little feature called Click-to-Call. It works like this: your VoIP provider gives you a bit of code to embed on your website and voilà, a button appears that quickly connects customers to your business. The catch is that they enter their number and your business calls them. It’s kind of amazing. From preventing callers getting stuck in a phone maze to just making their

Read More »
Happy business woman

Being an entrepreneur is tough. That’s why so few of us do it. It can be lonely, exhausting, and intimidating. On days when it’s particularly trying—when you’re down in the dumps and feeling discouraged—a pep talk can really help. We know a thing or two about innovation and entrepreneurship. And we’d love to boost your spirit with some wisdom we’ve gleaned over the years. We’ve all been there. You’re not alone. Here’s our very best advice to make you feel better even on your very worst days.   You’re doing this for a reason. Yes, branching out on your own

Read More »
businessman using voip

We don’t know how it happened, or why, but the 90s are apparently back in style. But just because teenagers are sporting, ahem, mom jeans again (*sob*) doesn’t mean you and your employees have to work like it’s 1999. Today’s business is mobile. If there’s anything that defines business today it’s mobility. We’re all working on the go, taking calls, making calls, and writing emails. Even with the best grunge playlist on earth, there’s absolutely nothing nostalgic about being chained to your desk simply because your work phone is there. But how can you and your employees cut the cord?

Read More »
Woman using VoIP

If you feel like you’re getting more scam calls than ever, you’re right. And it’s not just you. Americans received an astounding 26.3 billion robocalls in 2018, up a whopping 46% from 2017. It’s hard to fathom, but nearly 50% of all mobile calls are spam. It’s no wonder only half of all cell phone calls are answered at all. Why answer if it’s just a scammer—live or recorded—on the other end of the line? From why robocalls are so prevalent to what you can do to stop them, we’ve put together a quick primer so you can face the

Read More »
man using voip

    They may drive you crazy sometimes but let’s face it: you kind of love your coworkers. (You know you do!) And it takes all types to really get a business off the ground, then keep it running like clockwork. VoIP (also known as “voice over IP”, pronounced voyp; which basically means phone service over the internet) is brimming with features to suit all of them. Even the ones never at their desks. The ones that run from fax machines (and voicemails!) like they’re on fire. The goofy ones. The frugal ones. The don’t-bother-me-I’m-busy ones. The nerdy ones. (Oops! That’s

Read More »
Woman using call transfer

    It can be one of the biggest blunders of the business call, eliciting sighs, eye-rolls, and universal irritation. It’s the call transfer—and it has a bad reputation for a reason. If you do it right, it can help your customers and leave a lasting, positive impression. But if you do it wrong—and many of us do—you’ll not only annoy your customers, you may make them angry. And you could lose them for good. If your call transfers could use some work, there are some easy steps to make them a whole lot better. Listen carefully. Whether your business

Read More »
A Clean work desk

  Procrastinating is something we all like to dabble in now and then, some of us more than others. But putting things off doesn’t always have to do with deadlines.   Sometimes it’s an overflowing email inbox, 100 voicemails you’ve listened to and don’t know what to do with, or a pile of books doubling as a paperweight. From technological clutter to actual clutter, spring is the perfect time to stop putting off what you should have cleaned up months ago.   Clean your inbox   Let’s start with your email. There’s lots of clever metaphors (your ever-growing closet, your

Read More »
Woman at work

At the very least once a month. In a fast-paced world where we’re inundated by endless scrolls on social media, a 24 hour news cycle, and increasing responsibilities at the office and at home, it’s hard to engage with customers regularly and effectively. And because there are so many statistics pointing to customers disengaging after poor customer service experiences, it pays to be on top of attentiveness and to approach this customer care with a hospitality-minded strategy. With that said, we’ve put together some thoughts on why and how you should keep in touch with your customers.   Talk to

Read More »
entrepreneuring using VOIP business phone

  If you have a small business, you’re probably trying to cut corners. And one of those corners may be a business phone.   After all, isn’t calling people—even answering the phone—outdated these days? In the era of texting, emails, and live chatting, why would someone want to actually pick up the phone to call a business?   We hate to go old-school on you, but using the phone to make actual phone calls is still (surprisingly!) popular, especially when it comes to small businesses.   If you’re thinking about (literally) cutting the cord, consider the following.   People are

Read More »
woman on a sales call

    Some days are just plain harder to get up the gusto for work. It’s like every day is a Monday and you’re sloshing through the mud trying to get any sort of momentum. This happens to sales people too, whether you’re a veteran or newbie. But, after all, you have to pick up the phone. So here are some tips to get over your Monday (or any day) sales call blues. Don’t be “Sales Voice-y”, be natural Here’s an easy one. Just be yourself. If you feel like you’re putting it on, other people are going to pick

Read More »
two people looking at collaboration tools in the office

  In a startup or small business, people sometimes have to wear many hats. That means an increase in responsibilities and bigger workloads and, a lot of times, more stress. The work day can seem to go by at break-neck pace week in and week out. Emails fly around like mosquitoes, vendors and employees are spread out throughout the country and the world, and you need an answer on something now. How do you keep everything together? Easy! A collaboration tool, like Slack, Hive, Google Hangouts, and a whole bunch more. These tools, a mixture of free and paid software,

Read More »
woman using voip phone service

  So you’re finally ready for VoIP because its mind-blowing features are going to supercharge your small business. (Not to mention let you say goodbye to fax machines forever. And, if you so choose, never actually listen to another voicemail again.)   When you’re this excited, it’s easy to get hasty and opt for whatever’s cheapest, especially when you’re on a tight budget. But before you choose a service provider, you need to make sure it’s the best fit for you and your business.   We know it’s not always easy to ask the right questions when you’re new to

Read More »
nurse using hipaa compliant phone

If you work in the medical field—or your clients are in the medical field—you already know the importance of HIPAA compliance. But do you know your VoIP provider needs to be HIPAA compliant as well? Business phone systems don’t always come to mind when it comes to safeguarding Protected Health Information (commonly known as PHI). But if you’re using a VoIP communication system, or planning to, the digital technology that powers it also puts electronic PHI (ePHI) at risk. That’s why it’s absolutely essential your VoIP provider is HIPAA compliant. What’s at risk with a non-HIPAA compliant VoIP provider? When

Read More »
small business owner using smartphone for work

  So you’re an entrepreneur. Maybe you own a small business. And your smartphone’s become…your work phone.  The line between your personal life and career is so blurred you can barely even see it. But how do you know when it’s too much? And what can you do about it? The answer is surprisingly simple. (And doesn’t require sending your phone to the International Space Station. Or, you know, running it over with your car.) It’s a little something called VoIP: voice over internet protocol, or, in layman’s terms, phone service over the internet.  We’re here to identify common problems

Read More »
all the valued employees

Employees are the bread and butter of your small business. They keep things moving and they keep things under control. Without them, you’re, well, you’re toast—minus the butter.   You appreciate them every day, but do they know it?     If you think a twice-monthly paycheck and the occasional happy hour and/or annual holiday party gives them the warm and fuzzies, think again. It’s time to step up your game and show your employees just how much you value them. But how?     We’ve gathered 10 easy ways you can make your employees feel appreciated. It’s not as

Read More »
colleagues being creative

  You’re a business owner and you’ve got work to do. Business proposals to write, marketing material to draft, brainstorming, strategizing, the list goes on.   To get anything done at all, you need to be creative, but you feel like your brain’s on vacation. You’re tapped out, you’re tired, and, as they say, you’ve got nothing.   It might be because you’re running on empty. You might just be feeling uninspired. Whatever the reason, you need to dig deep and get ‘er done. But how do you get your creative juices flowing when there’s no juice and definitely no

Read More »
small company looking big

        No one who’s just launched a business wants to look like they just launched a business. But how do you seem like you’ve been around a while? And that you’re successful? And that it’s not just, you know, you and two other employees? (Or, uh, just you?)   The answer may surprise you, as it revolves around your business phone, which probably isn’t something you stop to think about often.   Just the term “business phone” may feel a bit dated—especially since it’s likely the cell phone you’re holding in your hand right now—but hear us

Read More »
employee using voip phone

  It sounds like something only a techie could love: VoIP.   You hear the acronym and think, “No way. Not for me.”   Not so fast! VoIP—which just means phone service over the internet—is insanely easy to use and, thanks to a slew of cool features, can take your small or midsize business to new heights.   Ideal for entrepreneurs and growing businesses, once you try it, we guarantee you’ll love it. And you don’t need to be the least bit technical to figure it out.   Here are 10 reasons even you, a self-declared non-techie, will love VoIP.

Read More »
Mobile phone user

  VoIP (voice over IP) is packed with high-tech perks. Many of them are designed to make your life easier. But just as many were created specifically to serve your customers. And one them is a magical little feature called Click-to-Call. It works like this: your VoIP provider gives you a bit of code to embed on your website and voilà, a button appears that quickly connects customers to your business. The catch is that they enter their number and your business calls them. It’s kind of amazing. From preventing callers getting stuck in a phone maze to just making their

Read More »
Happy business woman

Being an entrepreneur is tough. That’s why so few of us do it. It can be lonely, exhausting, and intimidating. On days when it’s particularly trying—when you’re down in the dumps and feeling discouraged—a pep talk can really help. We know a thing or two about innovation and entrepreneurship. And we’d love to boost your spirit with some wisdom we’ve gleaned over the years. We’ve all been there. You’re not alone. Here’s our very best advice to make you feel better even on your very worst days.   You’re doing this for a reason. Yes, branching out on your own

Read More »
businessman using voip

We don’t know how it happened, or why, but the 90s are apparently back in style. But just because teenagers are sporting, ahem, mom jeans again (*sob*) doesn’t mean you and your employees have to work like it’s 1999. Today’s business is mobile. If there’s anything that defines business today it’s mobility. We’re all working on the go, taking calls, making calls, and writing emails. Even with the best grunge playlist on earth, there’s absolutely nothing nostalgic about being chained to your desk simply because your work phone is there. But how can you and your employees cut the cord?

Read More »
Woman using VoIP

If you feel like you’re getting more scam calls than ever, you’re right. And it’s not just you. Americans received an astounding 26.3 billion robocalls in 2018, up a whopping 46% from 2017. It’s hard to fathom, but nearly 50% of all mobile calls are spam. It’s no wonder only half of all cell phone calls are answered at all. Why answer if it’s just a scammer—live or recorded—on the other end of the line? From why robocalls are so prevalent to what you can do to stop them, we’ve put together a quick primer so you can face the

Read More »
man using voip

    They may drive you crazy sometimes but let’s face it: you kind of love your coworkers. (You know you do!) And it takes all types to really get a business off the ground, then keep it running like clockwork. VoIP (also known as “voice over IP”, pronounced voyp; which basically means phone service over the internet) is brimming with features to suit all of them. Even the ones never at their desks. The ones that run from fax machines (and voicemails!) like they’re on fire. The goofy ones. The frugal ones. The don’t-bother-me-I’m-busy ones. The nerdy ones. (Oops! That’s

Read More »
Woman using call transfer

    It can be one of the biggest blunders of the business call, eliciting sighs, eye-rolls, and universal irritation. It’s the call transfer—and it has a bad reputation for a reason. If you do it right, it can help your customers and leave a lasting, positive impression. But if you do it wrong—and many of us do—you’ll not only annoy your customers, you may make them angry. And you could lose them for good. If your call transfers could use some work, there are some easy steps to make them a whole lot better. Listen carefully. Whether your business

Read More »
A Clean work desk

  Procrastinating is something we all like to dabble in now and then, some of us more than others. But putting things off doesn’t always have to do with deadlines.   Sometimes it’s an overflowing email inbox, 100 voicemails you’ve listened to and don’t know what to do with, or a pile of books doubling as a paperweight. From technological clutter to actual clutter, spring is the perfect time to stop putting off what you should have cleaned up months ago.   Clean your inbox   Let’s start with your email. There’s lots of clever metaphors (your ever-growing closet, your

Read More »
Woman at work

At the very least once a month. In a fast-paced world where we’re inundated by endless scrolls on social media, a 24 hour news cycle, and increasing responsibilities at the office and at home, it’s hard to engage with customers regularly and effectively. And because there are so many statistics pointing to customers disengaging after poor customer service experiences, it pays to be on top of attentiveness and to approach this customer care with a hospitality-minded strategy. With that said, we’ve put together some thoughts on why and how you should keep in touch with your customers.   Talk to

Read More »
entrepreneuring using VOIP business phone

  If you have a small business, you’re probably trying to cut corners. And one of those corners may be a business phone.   After all, isn’t calling people—even answering the phone—outdated these days? In the era of texting, emails, and live chatting, why would someone want to actually pick up the phone to call a business?   We hate to go old-school on you, but using the phone to make actual phone calls is still (surprisingly!) popular, especially when it comes to small businesses.   If you’re thinking about (literally) cutting the cord, consider the following.   People are

Read More »
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