2020 Year End Message from the CEO

On December 23, 2020
7:02 pm
Filed under Company Culture

To our Phone.com Customers, Partners, and Friends, On behalf of all of us at Phone.com, I want to wish you a happy and healthy holiday season and a well needed happy and healthy new year! As I write to share our thoughts about 2020 and look forward to 2021, I will just start and end a wish for the most important thing: health to all! At Phone.com, we are proud of the work we did this past year and how we were able to cope and help our customers and employees once the pandemic hit. Like everyone else, all our

Tana Jackson Joins Industry Thought Leaders to Mentor the Next Generation of Customer Experience Professionals Phone.com is delighted to announce that our Senior Manager of Customer Loyalty and Strategic Accounts, Tana Jackson has been selected to join the Advisory Board for the Customer Experience Program at the University of California-Irvine (UCI). With a wealth of experience in both healthcare and telecommunications, Tana is an excellent fit for the Advisory Board. Tana helps teams create sustainable advantages through proactive process creation strategies and tool development to drive automation. She’s an authority on leveraging operational efficiencies to promote customer-centric initiatives. Tana believes

Phone system for employment professionals

Whether you’re a multi-national company or a small start-up, every business has one thing in common: you need to be reachable by telephone. When it comes to securing telephone lines, entrepreneurs used to only have the option of landlines. These telephone systems are confined to an office space, and they are slow to adopt upgrades and changes. More and more businesses are choosing to go with virtual phone systems, also known as VoIPs (Voice Over Internet Protocols). A virtual phone system stands out from its competitors because of its technological superiority. Keep reading for the top ten benefits of using a

Communication is a vital component of any business, and a reliable phone system is a necessity. To ensure reliability in your communications, forget about old fashioned phone systems. A cloud-based small business phone system comes with several benefits that your business can implement. Here are some of the reasons why small businesses need a phone system. Small Business Phone System Saves Money As a small business, you need to save as much as you can and use the rest of the money to grow your business. A phone system is one of the ways your business can save some money.

PClient-less UCaaS solution enables agility, mobility and collaboration for crystal-clear audio and high-definition video communications, lauded for agility, security and user experience.

Client-less UCaaS solution enables agility, mobility and collaboration for crystal-clear audio and high-definition video communications, lauded for agility, security and user experience Newark, NJ (December 7, 2020) — Phone.com today announced that TMC, a global, integrated media company, has named Phone.com Video Meeting Service a 2020 TMCnet Video Conferencing Excellence Award winner. Phone.com Video Meetings deliver seamless collaboration from anywhere and on any device. Users can easily conduct video conferences, send instant messages to colleagues, as well as share screens and documents with ease. As one of the best and most innovative platforms, Phone.com’s Video Meeting Service offers the most

“Recognizing leaders in the advancement of video conferencing platforms, TMC is proud to announce Phone.com Video Conferencing as a recipient of the 1st Annual Video Conferencing Excellence Award.”

Ari Rabban joined other founders and investors to share lessons learned and successful steps in taking an idea from concept through commercial launch, growth and eventual exit. Learn more and watch the video at the Foundation for Health and Advancement. >>

Beautiful young modern casual woman is using laptop and phone on kitchen at home. Working online.

A virtual phone system offers business professionals more freedom to travel and work from anywhere in the world without having to worry about missing an important call. Not to mention the much-needed capability to work remotely due to the pandemic. Many virtual phone systems allow you to transfer an incoming call to another employee so that you minimize the risk of losing another important client. If you’re interested in adding or upgrading your business to a virtual phone system, phone.com has many plans at affordable prices to assist your business. Still asking yourself, “What is a virtual phone system?” Then continue to read

Now that 2020 is heading into its final months, you may be thinking about taking some well deserved time off to regroup and regain your energy. This is always a great idea but after such a wild and eventful year, it is a vital measure to help your physical, emotional, mental, and even spiritual well being. And as the world is still coping with the covid-19 pandemic, you will have to get creative with your vacation plans. Some countries are completely off limits for tourists, others require you to bring along a negative covid-19 test, and those that are totally

From incoming customer calls to tracking down your suppliers, your phone is the lifeline of your business. You’re on the run, juggling all the tasks that come along with being a small business owner, and having a stationary business phone is just not an option. The problem is, using your personal phone number is proving to be difficult and even unprofessional. You’re ready to make a change but your business is your baby and that deserves the best phone system for small business. It’s time for a virtual business phone. Follow along and learn 10 of the best features and benefits

Did you know that 60% of customers prefer to connect with a small business on the phone. This makes small business phone service one of the most significant aspects of your business. It’s understandable that as a small business, you may be looking at a phone service provider as an added expense. However, it’s essential if you want to enjoy seamless communication between co-workers, employees, and customers. Cloud-based business phone services will allow you to do so much more than just make phone calls because you’ll be using the internet. These systems use Voice over Internet Protocol (VoIP), and you’ll get extra features such

It’s no secret that customers don’t want to be sitting on hold for hours on end. In fact, most customers will hang up if they don’t speak to a live person within 11 minutes. Even with social media and live chat options, phone calls are still at an all-time high. It’s not something that you can write off when thinking about how customers can communicate with your business. The old ways of using a regular telephone number just aren’t cutting it anymore. But the good news is that there’s a new player that can make phone communication easy. What is a

Joel Maloff, our Senior Vice President and Chief Compliance Officer, was delighted to sit down for a discussion with Telecom Reseller about how we are exploring new ground in terms of our capabilities and the business sectors that we serve. The resulting podcast provides an in-depth look at how Phone.com is continuing to innovate its business phone service to meet the needs of healthcare providers and the channel partners who serve them, particularly during the COVID-19 pandemic. Healthcare providers require solutions that are HIPAA compliant, integrated, and seamless to use for providers and patients alike. The Phone.com solution is unique

Having a distributed workforce was a reality for some companies prior to the Covid-19, but the pandemic and the accompanying work from home orders have made this a reality for almost every company out there. This sudden, massive shift towards remote work was an effective measure at the beginning of the pandemic, but for most organizations, it was always supposed to be a temporary one. Now, as companies are coming to terms with the idea that they will be dealing with a distributed workforce for the foreseeable future, they are realizing that they need to implement the tools necessary to

Communication between workmates and customers is priority number one, especially for a new business. Having a recognizable, toll-free number is also smart for new.businesses. And now that many companies have transitioned to remote work, being able to have an office at home is more important than ever. Traditional landline phone services can be expensive and limiting. That’s why so many companies are turning toward IP phone systems. Every business has different communication needs though, so which IP phone is right for yours? What Is an IP Phone System? A VOIP phone system is any way of communicating with people through an online or

Cloud services might propel the cloud phone market to $74.25 billion by 2023. Virtual phone systems connect businesses to remote workers, customers, business partners, and other shareholders. They have extensive features that make them better than ordinary landlines. If you plan to choose one for your business, you should understand your business’s needs to select the ideal cloud phone system. Here are helpful tips to guide you throughout the process. Check the Cloud Phone System Features The ideal phone systems should be integrated with the features you need in your business. If you need advanced features, you will need the most advanced phone system

Phone.com is proud to say that we’ve joined more than 400 other companies in the Civic Alliance by committing to engage in nonpartisan efforts to boost participation by our employees and customers in the 2020 elections. The Civic Alliance was founded by CAA Foundation, and Democracy works in January to champion the idea that everyone should have a voice in shaping our democracy and that businesses can play a crucial role in supporting safe, healthy, and trusted elections, and by inspiring our employees and customers to participate in civic life. At the outset, the Alliance’s goal was to build a

PClient-less UCaaS solution enables agility, mobility and collaboration for crystal-clear audio and high-definition video communications, lauded for agility, security and user experience.