Meet Our Customers: Karns Quality Foods

On April 2, 2019
8:45 am
Filed under Customer Stories

We spoke with Marc Caruso, founder of TechFox, about his experience providing supermarket chain Karns Foods corporate infrastructure, IT security, and data architecture. Over the course of 18 years, Marc and his team have provided highly valuable cost-saving best practices, time efficiencies and essential operational structure for Karns Foods’ growing business. Marc also works with Phone.com as a Channel Partner. Can you tell us about how the relationship between Phone.com and Karns Foods began? Karns Foods is a retail supermarket chain in Pennsylvania with 10 locations. As I started developing the corporate infrastructure for the company in 2001,

At the very least once a month. In a fast-paced world where we’re inundated by endless scrolls on social media, a 24 hour news cycle, and increasing responsibilities at the office and at home, it’s hard to engage with customers regularly and effectively. And because there are so many statistics pointing to customers disengaging after poor customer service experiences, it pays to be on top of attentiveness and to approach this customer care with a hospitality-minded strategy. With that said, we’ve put together some thoughts on why and how you should keep in touch with your customers. Talk to

Phone.com today announced that its cloud-based unified communications services (UCaaS) platform has been named the 2019 INTERNET TELEPHONY Product of the Year.

NEWARK, NJ (March 26, 2019) — Phone.com today announced that its cloud-based unified communications services (UCaaS) platform has been named the 2019 INTERNET TELEPHONY Product of the Year. For small business owners and entrepreneurs who need communication systems that are flexible, convey brand professionalism, and support both remote and mobile employees, Phone.com provides a complete portfolio of cloud-based unified communications and collaboration (UC&C) and enhanced business services that make it seamless and easy for users to connect with both internal and external audiences by any channel, from any location on any device. Utilizing WebRTC, Phone.com’s server-less soft-client application expedites provisioning and onboarding, and also simplifies scalability.

entrepreneuring using VOIP business phone

If you have a small business, you’re probably trying to cut corners. And one of those corners may be a business phone. After all, isn’t calling people—even answering the phone—outdated these days? In the era of texting, emails, and live chatting, why would someone want to actually pick up the phone to call a business? We hate to go old-school on you, but using the phone to make actual phone calls is still (surprisingly!) popular, especially when it comes to small businesses. If you’re thinking about (literally) cutting the cord, consider the following. People are

We’ve all been there: in need of assistance, furiously shouting “Operator” to an automated voice-over. Help seems, well, futile. Wouldn’t it be nice if you have a real live person on the other end of the line? Thanks to a growing number of outsourcing companies, it’s possible you now can. Live answering services have been becoming more popular and more affordable to small and medium businesses. Apart from the myriad reasons how they can help, perhaps the biggest is how it immediately elevates your brand. The big business look-and-feel can be a huge factor in whether customers choose your

Distil Networks is a bot defense provider whose products protect its customers’ APIs, websites and mobile applications. Distil is able to distinguish bot traffic (software that runs automated, repetitive tasks) and real human interaction in their customers’ traffic. They work with companies with a large online presence that have a consumer front, like major e-commerce retailers and financial institutions. We spoke with Rami Essaid, Chief Product and Strategy Officer at Distil, about why they started using Phone.com and how Phone.com has helped Distil Network grow their business. When did you start working with Phone.com? We started

You can have your dream job, a great boss, even a never-ending supply of your favorite coffee. But if your workspace isn’t quite right, your productivity can suffer. Whether your office is at home or away, a cubicle or an executive suite, if it’s dark and drab, messy, uncomfortable, and/or full of distractions, some small upgrades can yield amazing results. We’ve compiled nine simple ways to create a more productive workspace, from reducing clutter in your hard drive to increasing the green around you. Clear the (physical) clutter Nothing gets in the way of productivity like clutter. It makes

Analytics, in really any form, are paramount to a business’s success. So for a company of any size, especially those with a call center or those who suddenly have an increase in call volume, monitoring the customer experience and making it smooth is key. And the way to do that? Caller analytics. If you know how to use them, call analytics data can be a mighty tool. By studying the specifics, you can get a clearer picture of how long customers are spending on the phone when they call in, location of callers, wait times, times of day

You’ve decided to host your first webinar. That’s a big deal. It’s the first time you’re putting out such a big piece of content, the first time you’re putting yourself on camera, and, most importantly, the first time introducing your company to a wider audience. There are plenty of factors that go into making a successful webinar, but we wanted to highlight a few. Production & Promotion If this is your first webinar, it’s probably best to keep your focus razor-sharp. This is a time where you have 20-30 minutes of time to dive into a specific topic.

SVP & Chief Compliance Officer Joel Maloff recently sat down with Harry Brelsford of SMBNation at ITEXPO. To watch Maloff’s interview, click here >

Murray Hill, N.J. – Phone.com’s Alon Cohen will be part of a panel at Nokia’s Murray Hill Garage on the necessity of innovation taking place from 4:30-6:30 on March 7. Nokia will present a preview of their new “Open Ecosystem” application and other Council members will have a chance to showcase their innovations as well. Tickets are available to New Jersey Tech Council members only at $20. For more information, click here >

a call center of a company using toll-free numbers

Remember phones? Like, real ones. Not the 4K video-computers we have in our pockets. I’m talking about ones where there were actual buttons with number that you had to dial. We’ve come a long way from landlines, cordless & car phones. And we’ve also come a long way when talking about numbers. Let’s take a trip back in time. Back in the mid-1960s, AT&T devised a plan to lessen the burden of collect calls on their phone operators.The volume simply was too much. They devised something they dubbed “automatic collect calling,” where the charge for the caller is

It’s a foregone conclusion that your business should be using social media. But which social media platform is best for you? We don’t know the answer to that for you. What we do know is that Instagram in the last two years jumped from 800 million to one billion active users. That’s a lot of eyeballs and tons of engagement. Brands are jumping at the chance to get noticed but it takes a solid, specific strategy to win users and build a following. Here are some ideas to make sure your Instagram game is, as the kids say,

businessman using dial-by-name directory

In business, to have success and longevity in the ever-crowded, ever-expanding marketplace, it helps to have razor-sharp instincts. On the other hand, when your instincts may be not as honed, there is another resource just as essential if not more so: statistics. When thinking about your customer base and customer experience, it’s important to collect as much data as possible. Luckily some of that is readily available on the internet. Here are a few stats that caught our eye: According to an American Express Global Customer Service Barometer in 2017, more than half of Americans have stopped

Having a local presence by way of a local number can be vital to your business. Just take a look at the statistics from 2018’s Small Business Saturday. According to BusinessWire.com, the nationwide initiative after the Thanksgiving holiday brought in a record-high $17.8 billion in sales. Furthermore, the survey from American Express found that 70% of adults queried are aware of the shopping day and 42% reported shopping at independently owned businesses. 41% of shoppers who participated on the day said they shopped Small online. If you’re a small business owner reading this, especially ones who don’t have

In a piece for Uxaas Journal, Phone.com‘s Joel Maloff gives tips for MSPs searching for VoIP & UcaaS vendor partners. Read more here >

There are many reasons for wanting to record a call. Whether you’re a lawyer, therapist, realtor, notary, call center, utility company, bank, etc.—there are many types of businesses that rely on call recording to keep a record of conversations for legal or monitoring purposes. If you don’t currently record calls or are weighing whether you should, here are a few benefits call recording can provide. Business Advantages to Call Recording: Improve your products and service Capturing customer complaints or product shortcomings is an excellent way to improve your overall product strategy. Call recording is an easy method to

Phone.com today announced that its cloud-based unified communications services (UCaaS) platform has been named the 2019 INTERNET TELEPHONY Product of the Year.